Desktop Support Engineer

Job Description

Job Overview: A Desktop Support engineer, assist clients with their hardware, software, and networking issues. Their duties include software installations, network problems, hardware problems, and other IT-related difficulties either on-site or remotely via systems. Key Responsibilities: • Addressing user tickets for issues regarding hardware, software, and networking • Assisting customers through installing applications and computer peripherals. • Providing technical support either by visiting on-site or through remote-access systems. • Providing IT networks and customer services to users inside and outside the company. • Guide users with step-by-step instructions to resolve the issues. • Customizing the desktop applications as per the needs of users and clients. • Advising on software and hardware upgrades. • Maintaining a log of job tickets and maintenance tasks. • Send the unresolved issues to the next level of the support team. • Ensuring that the client systems are working fine. • Creating technical reports and manuals. • Keep up with current breakthroughs in computing technology and research its reviews. Qualifications: • Bachelor’s degree in computer science, Information Technology, or a related field. • Professional certifications such as Microsoft Certified: CompTIA A+, or equivalent. • Proven experience as a Desktop Engineer or in a similar role. • Strong knowledge of desktop operating systems, such as Windows and Mac. Skills: • Excellent problem-solving and multitasking. • Excellent communication (both in written and spoken) and interpersonal skills. • Ability to work independently and collaboratively with a team. • Understanding of Windows operating systems, hardware, software, and networking. • Experience with Windows/Linux/Mac OS environments. • Knowledge of SaaS (Software as a Service) and other hosting protocols for software. • Understanding of advanced technical skills like programming experience or network security experience. • A strong capacity for problem-solving and critical thought. • Providing prompt, courteous, and professional customer service. Working: 6 Days a week Location: - Delhi NCR Please share your cv at nagma@igtpl.co.in