Associate Director

KPMG Global Services:

KPMG Global Services (KGS) was set up in India in 2008. It is a strategic global delivery organization, which works with more than 50 KPMG member firms to provide a progressive, scalable and customized approach to business requirements

The KGS journey has been one of consistent growth, with a current employee count of nearly 10,000 operating from four locations in India — Bengaluru, Gurugram, Kochi and Pune, providing a range of Advisory and Tax-related services to member firms within the KPMG network.

As part of KPMG in India, we were ranked among the top companies to work for in the country for four years in a row by LinkedIn, and recognized as one of the top three employers in the region for women, as well as for policies on Inclusion & Diversity by ASSOCHAM (The Associated Chambers of Commerce & Industry of India).

Furthermore, as KPMG in India, we were recognized as one of the ‘Best Companies for Millennials’ at The Millennial Max Conference 2019 presented by The LNOD Roundtable as well as ‘the Great Indian Workplace’ at the Culture Summit and Great Indian Workplace Awards 2019.

Roles and Responsibilities:

Designation Associate Director

Reporting to Practice Head / Director of Service Delivery

Role type Lead – Oracle ERP Platform Support (Managed Services)

Employment type Full-time

Other Information

Mode of JOB Hybrid

Experience 10+ years in Oracle ERP support and delivery, including 5+ years in leadership roles

Job location Bangalore/Pune

Job Summary:

We are looking for a results-driven and innovation-focused Lead – Oracle ERP Platform Support (Managed Services) to drive the end-to-end support and transformation of large Oracle ERP environments. The ideal candidate will have deep expertise in multiple Oracle ERP modules (such as Finance, SCM, HCM, Projects, Procurement), proven experience running large-scale managed services, and the ability to lead service improvement through Gen AI, automation, and next-gen solution buildouts.

This role also involves direct contribution to business development, pre-sales, and client advisory to help expand managed services footprint and value delivery.

Key Responsibilities:

1. Managed Services Leadership:

Lead and manage Oracle ERP managed services engagements across multiple clients, covering incident management, problem resolution, change/release management, and continuous service improvement.

Ensure SLA/KPI adherence, root cause analysis, and client satisfaction through structured governance models.

Build and maintain strong operational discipline with automation-first mindset to reduce manual efforts and errors.

2. Oracle ERP Functional & Technical Expertise

Oversee support across key Oracle ERP modules:

Finance (AP, AR, GL, FA)

Supply Chain (PO, INV, OM, WMS)

Human Capital Management (HCM Core, Payroll, Absence)

Projects, Procurement, and Advanced Procurement

Understand and guide both functional workflows and underlying technical architecture (e.g., integrations, customizations, reporting, APIs).

Collaborate with functional leads, DBAs, and technical consultants to resolve complex platform issues.

3. Innovation & AI/Automation Integration

Identify opportunities to improve service efficiency and user experience using Gen AI (e.g., LLMs for ticket triage, knowledge bots, virtual assistants).

Drive automation initiatives for routine activities such as patching, user support, reconciliations, and reporting.

Lead the design and deployment of AI-based solutions for predictive issue resolution, anomaly detection, and demand forecasting.

4. Business Development & Solutioning

Support pre-sales activities, including crafting RFP/RFI responses, creating pricing models, and participating in client presentations.

Build new managed services offerings and reusable frameworks around Oracle ERP support (including OCI-based and hybrid cloud models).

Collaborate with sales and solution architects to position Oracle ERP support transformation solutions and upsell service enhancements.

5. Team Leadership & Delivery Management

Manage and mentor large, distributed delivery teams including functional consultants, technical support, and service desk teams. Establish training and knowledge transfer programs to continuously upgrade team capabilities.

Lead delivery reviews, capacity planning, and performance optimization initiatives.

Be the primary escalation point for client delivery and ensure proactive communication and stakeholder management.

Qualifications:

Education

Bachelor’s or Master’s degree in Information Technology, Computer Applications, or a related field.

Certifications (Preferred)

Oracle Cloud ERP Certifications (Finance, SCM, HCM, etc.)

ITIL Foundation or Practitioner

Project/Service Management certifications (PMP, Prince2, or equivalent) are a plus

Experience & Skills:

10+ years of experience in Oracle ERP support, delivery, and operations.

Strong functional understanding of multiple Oracle ERP modules and hands-on experience leading delivery teams.

Proven track record of managing global delivery models (onshore/offshore) for large-scale clients.

Experience in business development, client engagement, and pre-sales in the managed services domain.

Demonstrated ability to implement GenAI, RPA, and intelligent automation for ERP operations.

Strong communication, leadership, and stakeholder management skills.