Group Company: DMI FINANCE PVT LTD
Designation: Assistant Vice President
Office Location: ITO New Delhi (HO)
Position description: Develop, assess, and implement financial objectives and operational policy; Act as key advisor on resource enhancement and operational policy, providing guidance, education, and training; Oversee and assist management with annual budgeting, works towards reducing cost and in resource allocation; Utilize metrics to assess and drive operational performance, ensuring objectives are met
Primary Responsibilities:
1.BAU Planning
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Drive overall operations, design SLAs, TATs to reduce the error rate and keep within the agreed benchmark
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Set up processes for the digital lending business and enjoying hands on experience in managing LOS, Virtual Assistant, Salesforce Service cloud and Customer Insights
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Ensure new processes to provide error free transaction support and adhere to traditional regulatory requirements required by RBI
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Guide & train the team on new process and integrations to increase efficiency and output
2.Stakeholder Management & New Channel Partner Onboarding
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Identify the needs of the channel partners and help them design processes to support business between both the organizations
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Design new processes to improve the interaction of systems from process point of view to reduce the lapse in the overall process
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Develop constructive and cooperative working relationships with our channel partners and maintaining them over time
3.Integrations & Tech Requirements
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Identify the needs of the channel partners and help them design processes to support business between both the organizations.
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Design new processes to improve the interaction of systems from process point of view to reduce the lapse in the overall process.
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Coordinate end-to-end API integration between DMI’s digital lending platform and partner systems, including guiding User Acceptance Testing (UAT) to ensure error-free go-live.
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Work closely with IT/Product teams to collect partner requirements, translate business needs into technical specifications, and review solution design for feasibility and alignment.
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Act as key escalation point for technical issues, quickly triage integration or process automation problems, and coordinate with Technology team for rapid resolution.
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Oversee validation of data exchanged between partners and DMI systems (such as loan files, e-mandate/KYC data), ensuring accuracy and consistency—initiate reconciliation if discrepancies arise.
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Maintain detailed SOPs and integration documentation for all tech processes; contribute to training sessions for internal staff and partners on new digital tools or processes.
4.Process enhancements & improvements
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Collaborate with Business, Compliance, Risk and Technology functions and responsible for GL control and regulatory reporting for the Consumer Business
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Monitors Surveillance across Fintech Partners from KYC and AML perspective and helps in process innovation to reduce cost and faster addressal of the customer’s need.
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Design and innovate existing process within the department to identify and implemented technology that can push towards paperless journey for the customers experience.
5.ORM Framework & Governance
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Establish and maintain an operational risk framework aligned to enterprise risk policies and RBI expectations, covering identification, assessment, mitigation, monitoring, and reporting.
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Define risk appetite and tolerances for core journeys (onboarding, disbursal, servicing, collections), with mapped KRIs/KCIs/KPIs and clear breach thresholds and escalation paths.
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Implement the three-lines-of-defense model in operations: clarify 1LoD ownership, ensure effective 2LoD challenge, and maintain audit readiness for 3LoD.
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Maintain a live operational risk register covering process, people, systems, data, third-party, and regulatory risks; refresh at defined cadence or upon material changes.
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Lead periodic RCSA for high-risk processes and new/changed initiatives (partners, products, APIs), documenting controls, residual risk ratings, and action plans.
6.Vendor & Cost Management
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Ensure cost control through an ongoing business process re-engineering projects, increased productivity, and vendors re-negotiations wherever changes are required.
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Analyze internal staff costing to control expenses and for better manpower planning.
7.Team Management
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Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
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Guide & train the team on new process and integrations to increase efficiency and output.
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Support team on Skill improvement wherever required.
a)Qualifications
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Minimum: Bachelor’s degree; preferred tech background.
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Preferred: B.Tech/BE in Computer Science/IT/ECE or equivalent; MBA/PGDM in Operations/Finance/Analytics; or equivalent combination.
b)Work Experience
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Minimum 7 years of experience
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Should have Banking & Lending operations background.
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Should have updated knowledge of lending process and solutions available for digital lending platforms.
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Exposure of Stakeholder and team management Experience in designing and maintaining the process Governance framework is additional.
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Sound knowledge of Operational Framework, Regulatory Requirements, and industry practices in digital lending.
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Strong Analytical Skills and Vendor management experience.
