Assistant Operations Manager

Key Responsibilities:

Operational Support:

• Assist in overseeing daily operational activities to ensure smooth business operations.
• Support the Operations Manager in developing and implementing operational strategies and procedures.
• Ensure that operations run efficiently, effectively, and in alignment with company goals.

Team Leadership & Supervision:

• Assist in managing and supervising operational staff, providing guidance, training, and feedback as necessary.
• Ensure that employees understand their roles and responsibilities and are equipped to meet performance expectations.
• Help resolve conflicts and promote a positive work environment.
• Monitor employee performance and provide regular updates to the Operations Manager.

Process Improvement:

• Identify areas for operational improvement and efficiency, and propose solutions to streamline processes.
• Assist in the implementation of new operational strategies and procedures aimed at optimizing productivity.
• Monitor and analyze operational metrics to track performance, identify issues, and recommend corrective actions.

Inventory & Supply Chain Management:

• Oversee inventory management processes to ensure that materials, equipment, or products are available as needed.
• Help manage relationships with vendors and suppliers to ensure timely delivery and quality of goods and services.
• Assist in maintaining accurate records of stock levels, orders, and shipments.

Budget & Cost Management:

• Support the Operations Manager in tracking and controlling operational costs.
• Help ensure the department adheres to budgetary constraints and goals.
• Assist in the preparation and analysis of operational budgets and financial reports.

Compliance & Safety:

• Ensure compliance with all relevant laws, regulations, and company policies regarding operational procedures.
• Help promote a culture of safety, ensuring employees follow safety protocols and guidelines.
• Assist with audits and inspections to ensure compliance with regulatory and quality standards.

Reporting & Documentation:

• Assist in preparing reports, performance reviews, and other documentation related to operational performance.
• Collect and analyze data to support decision-making and process improvements.
• Ensure accurate documentation of operational procedures and activities.

Customer Service & Satisfaction:

• Support efforts to improve customer satisfaction by helping resolve operational issues that affect service quality.
• Monitor customer feedback and assist in implementing changes that enhance service delivery.
• Collaborate with customer service teams to resolve operational challenges and improve response times.

Cross-Department Collaboration:

• Work closely with other departments (e.g., HR, Finance, Sales, Marketing) to ensure operational goals align with company objectives.
• Assist in coordinating interdepartmental initiatives to streamline workflows and improve productivity.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• 1-3 years of experience in operations management or a related role.
• Strong understanding of operational procedures, workflows, and best practices.
• Excellent leadership and team management skills.
• Proven ability to identify process inefficiencies and recommend solutions.
• Strong problem-solving, analytical, and decision-making skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with project management tools and software (e.g., Asana, Trello, or similar) is a plus.
• Strong communication skills, both verbal and written.
• Ability to work well under pressure and manage multiple priorities.

Working Conditions:

• Full-time position, with flexibility for occasional extended hours depending on operational needs.
• Some travel may be required for site visits or vendor management.

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Required)

Work Location: In person