Assistant Operations Manager

About Us:

At Crack-ED, we are on a mission to empower young professionals through our industry-ready

Post Graduate Programs (PGP). We believe a smooth and supportive journey leads to

long-term success and that journey starts with our Operations team.

Role Overview:

We are looking for a detail-oriented and proactive Operations Executive to ensure a seamless

experience for our PGP candidates from onboarding to batch completion. You will play a critical

role in making sure processes run smoothly, loans are processed timely, and candidates feel

supported throughout their learning journey.

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Key Responsibilities:

Seamless Onboarding:

Facilitate a smooth onboarding experience for all selected candidates of our PGP programs.

Coordinate documentation, orientation, and communication to ensure a positive first impression.

Batch Management:

Oversee batch-wise scheduling, student lists, attendance tracking, and coordination with the

academic team to ensure classes run efficiently. Manage communication related to schedule

updates, session links, and program milestones.

Operational Support:

Support end-to-end execution of operational tasks such as certificate generation, feedback

collection, issue resolution, and escalation management.

Process Improvement:

Identify gaps in operational workflows and suggest improvements to enhance efficiency and

student experience.

Data Management & Reporting:

Maintain accurate records of candidate status, loan processing, and batch data. Share timely

reports with stakeholders for transparency and planning.?

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Email Writing:?

Be proficient in writing professional emails, ensuring timely and accurate updates about

training's are shared with our corporate partners and all other relevant stakeholders.