Assistant Operations Manager

3 - 5 years

0 Lacs

Posted:5 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

HappyLocate, established in 2016, is a pioneer in revolutionising Pet Travel across Globe. Our cutting-edge technology and tailored solutions ensure seamless relocation management from initial planning to post-move support. Trusted by numerous customers, HappyLocate strives to make relocations simple, efficient, and reliable. Located in Bengaluru, we continue to transform the relocation landscape.

Job Title: Operations ManagerLocation: Bengaluru (On-site)

Operations Manager


Key Responsibilities:
  • Manage end-to-end operations and ensure smooth execution of services within defined TATs and SLAs.
  • Act as the primary escalation point for customer issues and ensure timely and professional resolution.
  • Coordinate with vendors for service delivery, performance management, and issue resolution.
  • Handle vendor payments, billing verification, and reconciliation in coordination with finance.
  • Own pricing, profitability tracking, and margin improvement for assigned operations.
  • Ensure consistent collection of customer feedback and drive improvement in NPS.
  • Lead, mentor, and manage the operations and customer service teams to meet performance targets.
  • Maintain accurate documentation of all operational and customer interactions.
  • Ensure strict adherence to company policies, processes, and service standards.
  • Collaborate with cross-functional teams and provide inputs to improve overall customer experience.


Qualifications & Skills:
  • 3-5 years of experience in Operations or Customer Support roles, preferably in the Packing & Moving industry.
  • Strong knowledge of vendor management, pricing, and operational workflows.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively.
  • Proficiency in MS Excel and PowerPoint.


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