Assistant Operations Manager

Company Description

HappyLocate, established in 2016, is a pioneer in revolutionising Pet Travel across Globe. Our cutting-edge technology and tailored solutions ensure seamless relocation management from initial planning to post-move support. Trusted by numerous customers, HappyLocate strives to make relocations simple, efficient, and reliable. Located in Bengaluru, we continue to transform the relocation landscape.

Operations Manager

• Manage end-to-end operations and ensure smooth execution of services within defined TATs and SLAs.
• Act as the primary escalation point for customer issues and ensure timely and professional resolution.
• Coordinate with vendors for service delivery, performance management, and issue resolution.
• Handle vendor payments, billing verification, and reconciliation in coordination with finance.
• Own pricing, profitability tracking, and margin improvement for assigned operations.
• Ensure consistent collection of customer feedback and drive improvement in NPS.
• Lead, mentor, and manage the operations and customer service teams to meet performance targets.
• Maintain accurate documentation of all operational and customer interactions.
• Ensure strict adherence to company policies, processes, and service standards.
• Collaborate with cross-functional teams and provide inputs to improve overall customer experience.

• 3-5 years of experience in Operations or Customer Support roles, preferably in the Packing & Moving industry.
• Strong knowledge of vendor management, pricing, and operational workflows.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Proficiency in MS Excel and PowerPoint.