Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in nashik
>
WNS
>
Assistant Manager - WFM

Assistant Manager - WFM

WNS

0 years

0 Lacs

nashik maharashtra india

Posted:3 weeks ago| Platform:

Apply

Skills Required

management technology analytics manufacturing shipping logistics healthcare spectrum finance accounting procurement collaborative vision service reporting planning sizing forecasting leadership scheduling drive metrics monitoring reports data automate efficiency excel pivot macros power dashboard development database

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Job Summary We are looking for a highly skilled and analytical Assistant Manager – WFM to lead our Workforce Management and MIS functions. This role is critical in driving operational excellence, ensuring service level adherence, and delivering actionable insights through advanced reporting, Capacity planning, FTE sizing and forecasting. The ideal candidate will have strong technical expertise and leadership capabilities to manage a high-performing WFM team in a back-office environment.Key Responsibilities: Workforce Management & MIS

Manage end-to-end WFM & MIS processes: Forecasting, Capacity Planning, FTE sizing, Scheduling, Real-Time Management, and Reporting
Drive performance to meet service level metrics and ensure SLA monitoring and reporting
Deliver timely, accurate reports and business insights to stakeholders
Ensure alignment with WFM & MIS frameworks and continuous calibration.

Team Leadership

Lead and mentor the WFM team, ensuring accountability and performance tracking
Foster a culture of continuous improvement and data-driven decision-making. Strategic Planning & Analytics
Oversee capacity planning for assigned accounts to optimize resource utilization
Develop and maintain mathematical models for forecasting and staffing
Automate reporting processes to reduce manual tasks and improve efficiency. Technical Expertise
Excel: Advanced proficiency including pivot tables, formulas, macros, and automation
Power BI: Strong experience in dashboard development and data visualization
MS Access: Knowledge of database creation, management, and reporting (added advantage)

Qualifications

Graduate

More Jobs at WNS

Assistant Manager - Risk Mgt

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Lead Associate - Transactional Quality - Chennai - REF67718V

Chennai, Tamil Nadu, India

2 - 3 yrs

Salary: Not disclosed

REF60063V - Senior Associate - General Ledger (Record to Report) - US Shift - Mumbai - Thane

Mumbai Metropolitan Region

2 - 5 yrs

Salary: Not disclosed

Gurgaon - Walk In

Gurugram, Haryana, India

3 - 3 yrs

Salary: Not disclosed

Oracle EPM Consultant

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

WNS

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Assistant Manager - WFM