Assistant Manager - Knowledge Management - Hyderabad

Job Title

Global Tax & Legal Office Hyderabad – Knowledge Management Assistant Manager

Preferred Level

Assistant Manager – Level 4

Business Unit

About GTLO-H

Tax teams today face increasingly complex tax requirements, leaner teams, and growing expectations from the C-suite. Deloitte Global Tax & Legal (GTL) deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.

What You’ll Do

As an Assistant Manager in the GTLO-H Knowledge Management team, you will play a key role in executing and implementing business-critical knowledge management (KM) projects and initiatives. You’ll collaborate with GTL Knowledge Managers, GTKM Delivery Leads, Service Line Leads and Enabling Teams to drive cross-functional alignment, deliver actionable analytics, and support the practical adoption of GenAI technologies. Your hands-on approach will enable effective knowledge capture, sharing, and continuous improvement across the Global Tax & Legal organization.

Responsibilities:

• • Plan and deliver KM projects with cross-team collaboration, ensuring objectives and timelines are met and driving strategic alignment and organizational impact.
  • Oversee KM systems and tools for effective information capture, sharing, findability, reliability, and interoperability.
  • Drive continuous improvement in content quality, governance, and lifecycle management through data-driven insights and collaboration with stakeholders, ensuring the accuracy, relevancy, and timeliness of all content in alignment with the Knowledge Management (KM) governance framework and in compliance with GT&L quality and risk standards.
  • Manage stakeholder relationships to gather feedback and continuously improve KM processes and deliverables.
  • Familiarity with UI/UX design principles, experienced in creating mock-up designs, and skilled in collaborating with teams to drive those designs to completion.
  • Proactively manage projects, communicate status, identify risks, resolve issues, and ensure alignment with organizational priorities.
  • Leverage technology and implement innovative solutions to address customer challenges, enhance efficiency and effectiveness of content processes, and drive business results.
  • Prepare and present reports on team operations, project status, and service outcomes.
  • Monitor key performance indicators and metrics to measure the impact and value of knowledge management initiatives and activities in support of content strategy.
  • Use foundational Power BI and Power Automate capabilities alongside analytics to support enhancements in KM processes and tools.
  • Foundational knowledge of GenAI concepts, with the ability to explain high-level solution architectures (e.g., RAG) and model capabilities to stakeholders.
  • Coach and mentor team members, fostering growth, expertise, and high performance.

Qualifications, experience, work location, and timing:

• • Academic qualification: Bachelor’s degree
  • Minimum 5+ years of content management experience
  • Location: Hyderabad
  • Work hours: 11:00 AM – 8:00 PM
  • Basic understanding of Global Tax & Legal and business-specific platforms
  • Basic knowledge of various KX products and usage of the tools
  • Strong knowledge of content management platforms such as SharePoint; Sitecore is a plus
  • Knowledge of content management lifecycle, client confidentiality, taxonomy, search, and content archival policy
  • Strong technical skills in MS Office Suite – Word, PowerPoint, Excel
  • Familiarity with GenAI technologies and their application in KM
  • Strong project management and customer relationship management skills
  • Ability to proactively identify project issues and risks with an ability to prioritize team workload and respond to deadlines
  • Effective verbal and written communication skills
  • Ability to drive projects/initiatives independently with minimal supervision
  • Ability to interact seamlessly with stakeholders, practitioners, and supporting roles across geographies, especially the US
  • Demonstrate advanced analytical, problem-solving, and critical thinking abilities to quickly structure, organize, and synthesize qualitative and quantitative data, delivering actionable reporting and strategic insights
  • Continuous improvement mindset, leveraging feedback and analytics to optimize KM processes and systems