Assistant Key Account Manager

Who We Are and What We Do

Join the dynamic team at Popular Essentials Inc. and be part of an extraordinary journey to reach a billion Indians! Our mission is simple yet fabulous: to serve consumers with nothing but the very best in staples of the highest quality.

Led by founders Asgar Ali and Mohammed Ashfak, and backed by the HALT Group—whose rich legacy spans over 100 years—we strive to stay true to the brand's ethos and, more importantly, to live up to the trust with which you’ve made us a part of your lives all these years.

Our range of products is sold under the Popular House of Brands. We’ve received immense customer love across the length and breadth of India and are available across multiple channels, including our native website, Amazon, Swiggy, Blinkit, Zepto, Jumbotail, Big Basket, MilkBasket, and more.

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About the Role

Assistant Manager – Key Accounts at Popular Foods

We are seeking highly analytical and proactive individuals to serve as the central point of coordination across marketing, demand planning, fulfillment, and platform teams. This role acts as the nerve center for ensuring real-time visibility, resolving issues, and maintaining service level adherence across strategic accounts.

You will work cross-functionally with planning, warehousing, and last-mile teams to deliver a seamless experience to key customers while using data and insights to preemptively solve problems and improve SLAs.

Revenue & Sales Responsibilities

• On Platforms Assigned:

  Ensure NPI listing, listing hygiene, variant-level availability, dark store availability, off-take of listed products, and scale-up.

• Internal:

  Ensure primary target achievements, PO receipt, and billing of PO before expiry.

• Account Management:

  Establish and maintain strong relationships with key stakeholders on partner platforms to drive business growth and unlock new opportunities.

Quick Commerce / E-Grocery Operations

• Monitor and manage real-time order flow across systems and geographies
• Flag and resolve bottlenecks across dispatch, transit, delivery, and reverse logistics
• Coordinate with internal teams (warehousing, last-mile) to ensure a seamless first-mile experience
• Drive high Fill Rate and OTIF metrics across platforms
• Liaise with category and warehouse teams to ensure smooth planning and execution
• Monitor platform inventory, ensure timely PO acceptance and dispatches
• Preempt stockouts and coordinate replenishments via internal teams and dispatch hubs
• Handle urgent escalations such as GRN delays, expiry issues, or PO rejections
• Maintain platform-wise trackers (Fill Rate, GRN TAT, On-Shelf Availability)
• Conduct weekly syncs with platform supply chain teams and internal warehouse teams
• Analyze root causes and strengthen SOP adherence and process integrity
• Drive weekly huddles with supply chain, finance, and category teams
• Track TATs across ASN, GRN, and rejections with timely root cause resolutions

Marketplace Operations

• Monitor live order flow via marketplace tools
• Ensure pick-pack-ship timelines are met; escalate any delays
• Set up dashboards to track orders, cancellations, SLA violations, and RTOs
• Trigger alerts for delayed handovers or warehouse constraints
• Manage return reconciliations, dispute resolution, and claims filing
• Own platform health metrics: late dispatch %, RTO %, cancellation %, and seller score

Key Competencies

• Ownership mindset with the ability to work autonomously
• Highly organized with strong attention to detail and structured problem-solving
• Excellent verbal and written communication skills
• Comfortable working with multiple stakeholders and handling high-pressure situations
• Logical reasoning and data interpretation skills
• Prior experience in e-commerce, Q-commerce, or marketplace operations is a strong plus

Qualifications & Experience

• 2–5 years of experience in supply chain, control tower, operations, sales, or e-commerce
• Prior exposure to Quick Commerce, FMCG, or Retail is a strong advantage
• Strong skills in Excel, Google Sheets, and dashboards (knowledge of Tableau, Looker, or Power BI is a plus)
• Ability to thrive in fast-paced, high-ambiguity environments
• Engineering or Business graduate; MBA is a plus (Tier 2 and 3 Colleges)

Additional Information

This role offers significant career growth in the evolving e-commerce ecosystem

You’ll be part of a high-performance team shaping the future of Popular Foods’ digital presence

The role demands initiative, creativity, and a hunger to solve real-world challenges

We’re a start-up environment—everyone wears multiple hats, and we love problem solvers who hustle