Assist the KAM in day-to-day client communication and follow-ups. Prepare proposals, quotations, and tender documents as required. Coordinate with internal teams (design, production, projects, finance) for timely responses.

Account Management Support

Maintain updated records of key account interactions, contracts, and commitments. Track project milestones, deliveries, and pending issues for assigned clients. Ensure smooth execution of repeat orders and service requests.

Business Development Support

Conduct basic research on new opportunities within existing accounts. Identify cross-selling and upselling opportunities and report to the KAM. Support client visits, reviews, and presentations.

Key Performance Indicators:

Operational Efficiency

Accuracy and timeliness of proposals, reports, and client documentation. Turnaround time for responses to client queries. Smooth coordination of order execution across teams.

Client Engagement Metrics

Number of client interactions managed independently. Client satisfaction scores (feedback on support and responsiveness). Contribution to reducing escalations.

Business Contribution

Support in achieving revenue targets of assigned key accounts. Value of cross-sell/upsell opportunities identified. On-time collection of payments and adherence to credit terms.

Required Skills and Qualifications:

Education:

Bachelor s degree in Business, Marketing, or Engineering (preferred: Civil / Mechanical / Environmental). MBA or Postgraduate diploma in Marketing/Sales is an advantage.

Experience:

2 5 years of experience in B2B sales support, account management, or business development. Exposure to EPC and/or industrial clients preferred.

Skills Competencies:

Strong coordination, organizational, and documentation skills. Good written and verbal communication abilities. Proficiency in MS Office/Google Workspace and CRM tools. Ability to multitask and support multiple client accounts. Willingness to travel occasionally for client/site meetings.

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Assistant Key Account Manager