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Tata AIA Life Insurance Company Ltd.
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Assistant Key Account Manager

Assistant Key Account Manager

Tata AIA Life Insurance Company Ltd.

3 - 5 years

5 - 6 Lacs

ahmedabad

Posted:5 days ago| Platform:

Apply

Skills Required

training quality lead interpersonal skills excel mis relationship building bancassurance advanced excel ms office monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Title

B Organizational Relationships

Reports To

Area Manager

Supervises

C Job Dimensions

Geographic Area Covered

HDFC Bank Relationship

Stakeholders Internal

HDFC Bank Relationship Supervisors

External

D Key Result Areas

Organization process

Key contributions

Frequency

Training

Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales Daily / Monthly

Quality Evaluations

Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared. Daily / Monthly

MIS

Prepare the Quality MIS

Ensure the MIS is published to the relevant stakeholders on time.

Daily/ Weekly/ Monthly

Others

Assist in preparation of process notes or system requirements Projects to improve overall lead quality E Skills Required

Technical

Good Knowledge of MS Office / MS Excel

Behavioral

Essential Desired

Interpersonal skills

Communication skills

Influencing skills

Relationship Building skills

Decision making skills

Advance Excel skills

F Incumbent Characteristics

Essential

Desired

Qualification

Graduation Post-Graduation

Experience

At least 3-5 years of experience in call centre industry, in Quality / Training process. Any industry

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Assistant Key Account Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Position Title

Reports To

Supervises

Geographic Area Covered

Stakeholders Internal

External

Organization process

Training

Quality Evaluations

MIS

Others

Technical

Behavioral

Interpersonal skills

Communication skills

Influencing skills

Relationship Building skills

Decision making skills

Advance Excel skills

Qualification

Experience

More Jobs at Tata AIA Life Insurance Company Ltd.