Assistant General Manager Operations

Company Overview:

Battery Smart is India’s largest and fastest-growing battery-swapping network for electric two and three wheelers. Founded in 2019 and launched in 2020, we are changing the game in the EV sector by making electric mobility accessible, economical, and scalable through a unique partner-led model. Today, we power the journeys of over 80,000+ drivers daily through 1,600+ swap stations across India.

Role Overview:

We’re looking for an Operations Manager to lead and optimize city-level operations across multiple locations. The role involves managing large teams, driving operational excellence, ensuring quality and safety compliance, and fostering strong cross-functional collaboration. The ideal candidate will have a proven track record in multi-city operations, manpower planning, and warehouse management, with a focus on efficiency, performance, and scalability.

Key Responsibilities:

1. City Operations Leadership

• Lead operations across 5–10 cities, ensuring alignment with company objectives and adherence to operational standards.

• Manage a team of 50–60 employees (both permanent and contractual) to meet performance targets and maintain a high-performance culture.

2. Operational Excellence & Performance Management

• Monitor and drive key performance metrics such as TAT, SLAs, and other operational KPIs.

• Identify performance gaps and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.

3. Manpower Efficiency & Cost Optimization

•Optimize manpower deployment, scheduling, and training to achieve operational efficiency.

• Analyze staffing requirements and recommend resource allocation strategies based on workload and productivity metrics.

4. Quality & Safety Management

• Develop and implement action plans based on quality and safety audit findings.

• Promote a culture of safety, accountability, and continuous improvement across operational units.

5. Cross-Functional Coordination

• Collaborate with logistics, business development, and warehouse teams to ensure seamless end-to-end operations.

• Foster strong communication and alignment across teams to maintain business continuity and operational excellence.

6. Warehouse Coordination & Inventory Management

• Oversee large-scale warehouse operations including inventory control, FIFO implementation, and last mile management.

• Ensure efficient management of assets and consumables while minimizing pilferage and wastage. • Work closely with warehouse teams to ensure accurate inventory audits and timely replenishment.

7. Program & Project Management

• Design and execute strategic programs and projects to improve operational productivity and service delivery.

• Develop project plans, timelines, and budgets, ensuring successful implementation within defined parameters.

Qualifications & Skills:

• Education: B.Tech in Engineering or a related discipline.

• Experience: 5–6 years of experience in Operations Management with progressive responsibility, preferably handling multi-city operations.

Good to Have:

• Strong analytical and decision-making abilities.

• Proven expertise in warehouse management, FIFO, inventory audits, and loss prevention.

• Excellent leadership and team management capabilities.

• Proficiency in cross-functional coordination and communication.

• Strong understanding of project management methodologies.

• Ability to proactively identify and solve operational challenges.