Key Responsiblities - - Develop and implement training modules for Field Executives (TFE) and the Quality Control (QC) team. - Conduct training sessions to address incorrect ticket closures and ensure compliance with standard procedures. - Train the field team on new products, operational SOPs, and best practices for resolving tickets accurately. - Monitor and assess training effectiveness through feedback and performance analysis. - Collaborate with the operations team to update and improve training content. - Maintain training records and generate reports using Excel and Google Sheets. Requirements: - Graduate degree in any discipline. - 2-3 years of experience in a training role, preferably in operations or field training. - Proficiency in Excel and Google Sheets. - Strong communication and presentation skills. - Ability to develop structured training modules and deliver hands-on training sessions. - Problem-solving skills and attention to detail.

Key Responsibilities: 1. Program and Task Management o Plan, track, and prioritize tasks across multiple teams using Jira, ensuring all deliverables align with the startup's fast-moving goals. o Coordinate team workflows, ensuring seamless collaboration between Data Science, Analytics, and Engineering. o Proactively identify and resolve bottlenecks to maintain momentum in program execution. 2. Cross-Functional Collaboration o Partner closely with the CTO to translate business goals into actionable plans and technical roadmaps. o Work directly with team leads to keep priorities aligned and deliverables on track. o Facilitate daily stand-ups, sprint planning, and retrospectives to improve team efficiency. 3. External Stakeholder Management o Serve as the main point of contact for external stakeholders, ensuring clear communication, timely follow-ups, and smooth execution of dependencies. o Proactively manage external collaborations, ensuring alignment with company goals and timelines. 4. Startup-Focused Operational Excellence o Implement lightweight processes and tools to ensure efficient program management without adding unnecessary overhead. o Support the team by stepping in where neededwhether its managing resources, solving team blockers, or assisting with execution. 5. Scalable Process Building o Design and refine program management processes to scale with the startup as it grows. o Drive visibility across the organization by preparing clear and concise progress updates for the CTO and leadership team Requirements: o Experience as a Technical Program Manager or a similar role, preferably in startup environments. o Expertise with Jira and other project management tools for task tracking and team collaboration. o Familiarity with Data Science, Analytics, and Engineering workflows. o Strong organizational skills and the ability to manage competing priorities in a fast-paced environment. o Excellent communication skills to work effectively across teams and with external partners. o A proactive, problem-solving mindset with a bias toward action. Preferred Qualifications: o Hands-on experience working in a startup or early-stage company. o Background in a technical domain (e.g., software engineering, data science, or analytics). o Knowledge of Agile, Scrum, or Kanban methodologies. o Comfort with ambiguity and adaptability to evolving business priorities.

Company Description Battery Smart is revolutionizing the electric rickshaw industry in India by establishing the largest network of battery swapping stations. We provide Li-ion batteries on a pay-per-use basis through a network of partner swap stations, promoting sustainable transportation solutions. Role Description This is a full-time on-site Sales Executive role located in Prayagraj at Battery Smart. The Sales Executive will be responsible for acquiring new customers, managing client relationships, conducting sales presentations, and meeting sales targets. They will also collaborate with the operations team to ensure smooth customer onboarding and satisfaction. Qualifications Sales, Business Development, and Customer Relationship Management skills Strong negotiation and communication abilities Ability to meet and exceed sales targets Knowledge of the electric vehicle industry is a plus Show more Show less

Battery Smart is seeking a detail-oriented and hands-on Battery Testing & Validation Manager to support the testing, validation, and quality assurance of lithium-ion battery packs and related EV components. This role is critical in ensuring product reliability, safety, and compliance across the product lifecycle—from prototype through mass production. What You Will Do: Battery Testing & Validation: Plan, execute, and document testing of battery systems (e.g., 45Ah, 105Ah LFP packs) under various electrical and environmental conditions. Develop and maintain test protocols aligned with industry standards and internal quality requirements. Analyze test data to identify defects, performance deviations, or failure trends. Inspect testing systems and machinery, ensuring calibration and reliability. Review test specifications and collaborate on design improvements based on findings. Manage and supervise validation teams and ensure proper adherence to policies and regulations. Cross-Functional Coordination: Collaborate with R&D, engineering, and production teams to align testing results with design expectations. Work closely with procurement and quality teams to validate component performance and compliance. Collect feedback from field/service teams to improve test coverage and product quality. Supplier Quality & Inspection: Conduct inspection of supplier systems and equipment during initial qualification and ongoing audits. Review technical documentation from vendors and ensure adherence to compliance, quality, and safety standards. Process Improvement: Identify areas for test process optimization and introduce corrective actions for better performance or reduced cycle time. Support continuous improvement and cost optimization initiatives related to battery testing and validation. Data Management & Reporting: Maintain organized documentation of all test results, observations, and corrective actions. Generate regular test summary reports for internal stakeholders and ensure traceability. What You Will Need: Bachelor’s degree in Mechanical, Electrical, or Electronics Engineering. 5–8 years of hands-on experience in battery testing, validation, or product quality in EV or energy storage sectors. Solid understanding of lithium-ion chemistry, testing equipment, and safety standards. Exposure to IoT-based testing or real-time data logging systems & testing power electronics like BMS or chargers. Familiarity with tools such as SolidWorks, AutoCAD, or battery test management systems. Strong analytical, troubleshooting, and documentation skills. Good communication skills and ability to work in cross-functional teams. Why Battery Smart? Impactful Work: Directly contribute to shaping the company’s future. Career Development: Accelerate your career in a high-growth environment. Ownership & Flexibility: Own key initiatives and drive change. 5-day working week and a supportive environment. Show more Show less

Key Responsibilities: 1. Test Automation Development Design, develop, and maintain test automation frameworks for web, mobile, and backend applications. Write and execute automated test scripts using tools such as Selenium, Appium, Playwright, or Cypress. 2. Quality Assurance Conduct functional, regression, integration, and performance testing across different platforms and environments. Analyze test results and collaborate with developers to resolve defects. 3. CI/CD Integration Integrate automated tests into Continuous Integration and Continuous Deployment (CI/CD) pipelines using tools like Jenkins. 4. Collaboration Work closely with developers, product managers, and other stakeholders to understand requirements and create comprehensive test plans. Participate in code reviews to ensure quality standards and best practices. 5. Reporting & Metrics Report test progress, defects, and other quality metrics to stakeholders. Contribute to root cause analysis and drive improvements to the testing process. Required Skills: 1. 3-5 years of experience in software testing and automation. 2. Strong programming skills in languages like Java, Python, C#, or JavaScript. 3. Hands-on experience with automation tools (e.g., Selenium, Appium, Cypress, Playwright). 4. Proficiency in testing RESTful APIs using tools like Postman or REST Assured. 5. Experience with version control systems (e.g., Git). 6. Familiarity with performance testing tools (e.g., JMeter, Gatling) is a plus. Show more Show less

Key Responsibilities: ● Develop & Maintain Android Apps: Build high-performance apps using Kotlin and Java, ensuring excellent user experiences. ● Collaborate Across Teams: Work with product managers, designers, and backend developers to implement features and optimise UX. ● UI/UX Development: Use Jetpack Compose to create intuitive, responsive UIs. ● Code Quality & Best Practices: Write clean, maintainable, and testable code. Follow Android development best practices. ● Optimise Performance: Troubleshoot and resolve issues related to performance, crashes, and security. ● Full Lifecycle Involvement: Contribute to planning, design, implementation, testing, deployment, and maintenance. Key Qualifications: ● Strong experience with Kotlin and Java for Android development. ● Minimum experience of 3 years. ● Familiarity with SOLID principles and Clean Architecture. ● Familiarity with Jetpack Compose and modern Android UI components. ● Experience with Android SDK, APIs, and development tools. ● Knowledge of Android architecture patterns (e.g., MVVM, MVP). ● Ability to troubleshoot, optimise performance, and ensure app stability. ● Experience with RESTful APIs, third-party integrations, and cloud services. ● Familiarity with testing frameworks (JUnit, Espresso) and CI/CD processes. ● Solid understanding of version control (Git) and collaborative tools (e.g., JIRA). ● Good communication skills and a team-oriented mindset. Show more Show less

Key Responsibilities: Develop & Maintain Android Apps: Build high-performance apps using Kotlin and Java, ensuring excellent user experiences. Collaborate Across Teams: Work with product managers, designers, and backend developers to implement features and optimise UX. UI/UXDevelopment: Use Jetpack Compose to create intuitive, responsive UIs. CodeQuality & Best Practices: Write clean, maintainable, and testable code. Follow Android development best practices. Optimise Performance: Troubleshoot and resolve issues related to performance, crashes, and security. Full Lifecycle Involvement: Contribute to planning, design, implementation, testing, deployment, and maintenance. Key Qualifications: Strong experience with Kotlin and Java for Android development. Minimumexperience of 3 years. Familiarity with SOLID principles and Clean Architecture. Familiarity with Jetpack Compose and modern Android UI components. Experience with Android SDK, APIs, and development tools. Knowledge of Android architecture patterns (e.g., MVVM, MVP). Ability to troubleshoot, optimise performance, and ensure app stability. Experience with RESTful APIs, third-party integrations, and cloud services. Familiarity with testing frameworks (JUnit, Espresso) and CI/CD processes. Solid understanding of version control (Git) and collaborative tools (e.g., JIRA). Goodcommunication skills and a team-oriented mindset

Key Responsibilities: Lead end-to-end design processes for mobile and web platforms, from research to implementation. Develop intuitive user interfaces tailored to our diverse user base, including non-tech-savvy individuals. Conduct user research to inform design decisions and improve product usability. Maintain and evolve our BatterySmart Atomic Design System (BADS) to ensure consistency across products. Collaborate with Product Managers and Engineers to align designs with business goals and technical constraints. Mentor junior designers and foster a culture of continuous improvement within the design team. Ensure timely delivery of design assets and support development teams during implementation. What We’re Looking For: Minimum of 3 years of experience in product design, preferably in high-growth startups or tech companies. Proficiency in design tools like Figma, Adobe suite, AI design tools. Strong understanding of user-centered design principles and methodologies. Experience designing for diverse user groups, including those with limited digital literacy. Excellent communication and collaboration skills. Ability to manage multiple projects and meet tight deadlines. Show more Show less

Company Overview: Battery Smart is India's largest and fastest-growing Battery Swapping Network for electric two and three-wheelers. Launched in June 2020, we aim to revolutionize the EV sector by making electric mobility simple, economical, and accessible through a unique partner-led model. Job Overview: We are looking for energetic and field-driven Demand Field Executives to support our rapid expansion in the EV battery swapping space. The role requires direct interaction with e-rickshaw drivers and local partners to generate leads, onboard customers, and drive awareness of our battery swapping solution. Key Responsibilities: - Drive lead generation and offline marketing efforts to promote battery swapping in the target region. - Meet and influence e-rickshaw drivers and prospects, clearly communicating product benefits and offers. - Build and maintain a strong customer pipeline while nurturing existing leads. - Conduct door-to-door visits, cold calls, and field meetings to onboard drivers. - Achieve daily, weekly, and monthly conversion and revenue targets. - Represent Battery Smart professionally in the field with a solution-focused approach. Ideal candidate profile: - Experience in battery sales, e-rickshaw market, or EV sector preferred. - Strong interpersonal and communication skills (both oral and written). - Comfortable with field-based roles, customer-facing conversations, and local travel. - Zeal to meet deadlines and exceed sales targets in a fast-paced environment. - Familiarity with regional geography and local e-mobility ecosystem. Requirements: - Proven experience in lead generation, driver onboarding, cold calling, or field sales. - Must own a 2-wheeler with a valid license. - Willing to operate from field offices and travel within assigned territories.

Job Overview: We are looking for energetic and field-driven Demand Field Executives to support our rapid expansion in the EV battery swapping space. The role requires direct interaction with e-rickshaw drivers and local partners to generate leads, onboard customers, and drive awareness of our battery swapping solution. Key Responsibilities: Drive lead generation and offline marketing efforts to promote battery swapping in the target region. Meet and influence e-rickshaw drivers and prospects, clearly communicating product benefits and offers. Build and maintain a strong customer pipeline while nurturing existing leads. Conduct door-to-door visits, cold calls, and field meetings to onboard drivers. Achieve daily, weekly, and monthly conversion and revenue targets. Represent Battery Smart professionally in the field with a solution-focused approach. Ideal candidate profile: Experience in battery sales , e-rickshaw market , or EV sector preferred. Strong interpersonal and communication skills (both oral and written). Comfortable with field-based roles, customer-facing conversations, and local travel. Zeal to meet deadlines and exceed sales targets in a fast-paced environment. Familiarity with regional geography and local e-mobility ecosystem. Requirements: Proven experience in lead generation, driver onboarding, cold calling , or field sales . Must own a 2-wheeler with a valid license. Willing to operate from field offices and travel within assigned territories. Show more Show less

We are looking for Field sales Executive. Lucknow location Salary;- 15k to 20k

Designation: Assistant Manager, Project Management Office Department: Project Management Office (PMO - Founder’s Office) Reporting to: PMO Lead Why This Role Matters At Battery Smart , we don’t just dream big — we execute even bigger. The PMO is the Founders’ go-to team to turn strategic intent into results. We work across all departments to ensure the organization runs with clarity, speed, and discipline . As an Associate – PMO , you’ll play a foundational role in making this happen. You’ll be the person who keeps the engine running — closing loops, pushing clarity, and making sure decisions translate into action. This is your entry point into high-stakes problem-solving, rapid execution, and organization-wide visibility. This role is for someone who thrives on responsibility, learns fast, and wants to grow fast. What You’ll Do Meeting Rhythms & Reviews Manage weekly and monthly cadences across teams Prepare agendas, create and circulate pre-reads, capture MOMs, and ensure follow-through Support Quarterly and Monthly Business Reviews with founders Actionable Ownership Track key deliverables from cross-functional meetings and ensure timely closure Coordinate across functions to resolve bottlenecks, escalate delays, and keep priorities on track Project Tracking & Tools Maintain centralized trackers, dashboards, and project boards on Notion and Google Sheets Ensure project updates are live, structured, and always visible to key stakeholders Org-wide Visibility Engage directly with department heads, founders, and project teams Participate in high-priority initiatives and strategic interventions Rapid Interventions Join short-term missions (e.g., launch prep, turnaround ops, field audits) when needed Work with senior team members on fast-paced execution mandates What We’re Looking For Atleast 1 year of experience in: A Founder’s Office / Strategy Cell / Management Trainee Program , OR A Global Capability Center (GCC) or high-speed operational setup Degree from a top-tier undergraduate college (Delhi University, Ashoka, NMIMS, etc.) Exceptional organizational skills and bias for action — you keep the trains running Strong verbal + written communication; crisp, clear, and on-point Cultural alignment to PMO Lead Energy to take on new challenges every week, and maturity to drive follow-through You’re hungry to learn and don’t wait to be told what to do Tools You’ll Work With Notion – The PMO’s command center for everything Google Sheets / Docs / Slides – Planning, reporting, and tracking Slack – Fast-moving internal updates Otter / Fireflies – For smart meeting summaries What You’ll Get A direct view into how high-growth companies are scaled from the inside Mentorship and visibility across Battery Smart’s leadership team A launchpad for deeper roles in strategy, ops, product, or planning within 12–18 months A fast, no-politics, no-fluff environment that values action over intent A role where you actually matter — not just another cog in the wheel A Note for You, Gen Z Trailblazer If you’re smart, ambitious, and craving real work with real impact — this is your platform. If you’ve ever said “Give me more responsibility, and I’ll show you what I can do” — this is your moment. It is not for someone who is looking for a 9-5, but for someone who wants to push themselves, break boundaries and create big impact. At Battery Smart, we believe in giving young talent a seat at the table — and a shot at greatness. Show more Show less

Key Responsibilities As a Senior Product Designer, your primary responsibility will be to harness your creative expertise to drive the design of our AI products. You will be a crucial part of our development process, from the initial conceptualization stage to the final implementation, ensuring that our products deliver an exceptional user experience. Design and Develop User Interfaces : Create and improve user interfaces for web and mobile applications that are visually appealing, user-friendly, and consistent with our brand identity. User Research : Conduct user research and usability testing to gather insights and feedback to inform design decisions. Wireframing and Prototyping : Develop wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and concepts. Creativity : A passion for creativity and a proven ability to think outside the box, pushing the boundaries of design to create exceptional user experiences. Team Collaboration : Strong collaboration skills and the ability to work effectively in cross-functional teams, communicating your design vision and rationale. Team Player : Strong interpersonal and teamwork skills to collaborate effectively with multidisciplinary teams and contribute to a culture of innovation and and Qualifications : Work Experience : At least 5+ years of professional experience in UI/UX design, with a strongportfolio showcasing your work in designing B2C mobile and web applications. Education : Bachelor's degree in Design, Human-Computer Interaction, or a related field (orequivalent work experience). Expertise in Figma : Proficiency in using Figma is essential, as it will be your primary tool for designing and prototyping AI Work with Jivi? Make a Global Impact : Shape AI-driven healthcare solutions that transform billions of lives and revolutionize global wellness. Accelerate Your Career : Enjoy competitive salaries, growth opportunities, and the chance to take on leadership roles as Jivi scales. Lead in a High-Growth Environment : Own key initiatives, influence company strategy, and drive impactful health projects in a dynamic, fast-paced setting. Collaborate with the Best : Work alongside top professionals in AI and healthcare, learn from experts, and contribute to breakthrough innovations. (ref:hirist.tech) Show more Show less

building relationships with clients and promoting products or services.

Role Overview - As Senior Manager – Offline Marketing at Battery Smart, you will lead the planning and execution ofoffline marketing efforts across cities—boosting brand visibility, driving user acquisition, and enabling partner success. This role demands strong field understanding, vendor leadership, and campaign execution capabilities. Key Responsibilities - 1. Strategy, Planning & Budgeting Own the offline marketing roadmap aligned with business and growth goals Design scalable, hyperlocal campaigns to promote battery swapping adoption Plan and manage quarterly/annual budgets with a focus on cost-effectiveness 2. On-Ground Execution & Events Lead field campaigns: rider activations, roadshows, partner launches, city expansions Coordinate with city ops and cross-functional teams for smooth implementation Evaluate performance through reports and data-led insights 3. Branding, Collaterals & Installations Oversee production and distribution of flyers, POS material, merchandise, etc. Drive physical branding across swap stations, partner sites, and last-mile vehicles Ensure brand consistency, timely rollouts, and quality audits 4. Vendor & Partner Marketing Manage vendors for printing, fabrication, logistics, and execution Negotiate terms, define SLAs, and ensure reliable delivery Execute co-branded campaigns with OEMs, fleets, and channel partners 5. Localized Content & Video Production Manage regional shoots for explainer videos, testimonials, and field stories Collaborate with creative and ops teams for brand-aligned content Requirements - Bachelor's degree in Marketing or Business (MBA preferred) 5–7 years of relevant experience in offline/BTL/field marketing Strong execution, vendor, and project management skills Analytical mindset with hands-on experience in on-ground campaigns Comfortable with occasional travel (1–2 times per month) for field execution Show more Show less

Job Summary - We are seeking a highly motivated and detail-oriented Program Manager – ECO to lead and manage compliance-related operational programs for both Partners and Drivers . This role is responsible for overseeing end-to-end execution of onboarding workflows, regulatory compliance, risk assessment, and process optimization. The ideal candidate will have a proven track record in operations leadership, regulatory programs, team management, and automation-driven transformation in regulated or fast-growing industries. Key Responsibilities - Program Leadership & Governance Lead and execute operational programs focused on onboarding and compliance for Partners and Drivers. Define program goals, project timelines, and resource allocation to ensure seamless execution of initiatives. Prepare status reports, dashboards, and risk summaries for senior leadership and regulatory stakeholders. Compliance & Risk Operations Develop and enforce underwriting policies and eligibility criteria for both Partners and Drivers. Design and implement compliance-centric operational processes, including monitoring, training, reporting, and audits. Lead internal and external audits and ensure timely closure of any compliance findings. Enforce robust KYC/KYV protocols through both automated systems and manual checks. Onboarding Oversight Conduct background verification and audits prior to activation of Partners and Drivers. Monitor onboarding workflows and track resolution of issues within defined SLAs. Leverage AI tools for automated document verification and quality control (QC) checks. Implement continuous feedback loops to refine onboarding policies and mitigate emerging risks. Process Optimization & Automation Identify operational inefficiencies and risk areas across Partner and Driver onboarding journeys. Drive cross-functional initiatives to enhance efficiency, quality, and compliance readiness. Lead the adoption of digital tools and automation to streamline onboarding and validation processes. Training & Stakeholder Engagement Promote a strong compliance culture across the organization through targeted training and awareness campaigns. Work closely with legal, tech, operations, and business stakeholders to align on compliance goals and implementation. Qualifications - Bachelor’s degree from a Tier 1 institute. MBA Preferred Min 5 years of experience in program/project management, especially in compliance, audit, risk, or operational governance. Exposure to working in regulated industries such as financial services, logistics, mobility. Strong knowledge of compliance frameworks, KYC/KYV processes, and onboarding risk controls. Proven leadership in managing diverse teams and cross-functional stakeholders. Strong analytical, organizational, and communication skills—both verbal and written. Show more Show less

Key Responsibilities Design Leadership : Develop user-centric digital interfaces that reflect Jaipur Rugs commitment to luxury and innovation. Create wireframes, interactive prototypes, and high-fidelity visual designs for web and mobile applications. Brand Consistency & Style Guides Develop, implement, and maintain comprehensive style guides and design systems ensuring consistency across all digital touchpoints. Collaborate with the branding and marketing teams to integrate and elevate brand standards within the digital space. User Experience Optimization Conduct user research and usability testing to gather insights and refine design solutions. Analyze user feedback and performance metrics to continually enhance the digital experience. Cross-Functional Collaboration Work closely with product managers, developers, and marketing professionals to ensure the seamless execution of design strategies. Present design concepts and detailed rationale to senior stakeholders, demonstrating the value and strategic alignment of proposed designs. Innovation & Industry Best Practices Stay current with emerging trends, tools, and technologies in UI/UX design, particularly those applicable to the luxury sector. Propose innovative design solutions that drive user engagement and support the overall business objectives. Practical Evaluation Participate in a dedicated practical round as part of our selection process, where candidates will demonstrate their technical expertise, problem-solving capabilities, and design thinking. This session will include real-world design challenges tailored to assess proficiency in creating cohesive digital experiences that align with high-end brand standards. Required Qualifications Bachelors degree in Design, Human-Computer Interaction (HCI), or a related field. 3-5 years of demonstrable experience in UI/UX design with a robust portfolio highlighting work for luxury or high-end brands. Proven expertise in developing and enforcing design systems and style guides. Proficiency with industry-standard design and prototyping tools (e.g , Sketch, Adobe XD, Figma, InVision). Strong grasp of user-centered design principles, responsive design, and modern web technologies. Exceptional communication and presentation skills, with the ability to articulate design decisions to both technical and non-technical audiences. Preferred Skills Experience in the luxury retail or high-end design sector. Familiarity with front-end technologies (HTML, CSS, JavaScript) is an asset. Detail-oriented with a proactive approach to problem-solving and innovation (ref:hirist.tech) Show more Show less

Key Responsibilities: 1. Call Monitoring & Performance Management: - Monitor inbound and outbound calls to ensure quality, compliance, and customer satisfaction. - Evaluate agents based on key metrics such as AHT (Average Handle Time), conversion rates, and success rates of calls. - Provide regular feedback and coaching to agents to improve performance and customer service delivery. 2. Agent Efficiency & Development: - Track and analyze agent performance to identify areas for improvement. - Work closely with agents to implement training plans and ensure optimal performance. - Provide consistent and constructive feedback to enhance agent skills and knowledge. 3. Performance Metrics & Reporting: - Analyze performance data to assess team efficiency, AHT, call conversions, and overall success rates. - Generate regular performance reports and present findings to senior management. - Recommend and implement strategies to improve operational efficiency and effectiveness. 4. Roster & Shift Planning: - Develop and manage the rostering and shift planning for call center agents to ensure adequate staffing levels. - Ensure optimal staffing during peak hours and adjust schedules based on demand. - Handle shift changes, leave requests, and absenteeism to minimize operational disruptions. 5. Process Optimization & Continuous Improvement: - Work closely with the operations team to continuously identify and implement process improvements to enhance team performance. - Lead initiatives to reduce AHT while maintaining quality customer service and improving conversion rates. - Conduct root cause analysis on underperformance or issues and develop strategies to resolve them. Qualifications & Skills: Education: - Graduate degree (Bachelor's or equivalent) in any field. Experience: - Minimum of 2-3 years of work experience in a similar role, preferably within a call center or customer service environment. - Proven experience in managing call center operations and understanding of key performance metrics (AHT, conversion rates, etc.). Skills & Competencies: - Strong proficiency in Excel and Google Sheets (data analysis, reporting, creating dashboards). - In-depth understanding of call center metrics, including AHT, conversion rates, and agent performance. - Excellent analytical and problem-solving skills to identify issues and implement solutions. - Strong communication and coaching abilities to manage and motivate a team of agents. - Experience in roster planning and shift scheduling to optimize staffing. - Ability to thrive in a fast-paced, high-pressure environment while maintaining a focus on quality. - Strong organizational skills with the ability to multitask and prioritize effectively.

Role Overview The AD - Recovery Operations is responsible for end-to-end execution and oversight of EMI collections , asset recovery , and driver intervention cases including non-ops , impounded , and stolen battery scenarios within a specific zone. This role also leads address verification efforts to improve driver traceability, enhance proactive recovery, and reduce asset loss risk. The ROM will manage city-level teams, coordinate with law enforcement when required, and work closely with internal strategy and calling teams to meet operational KPIs. Key Responsibilities : 1. EMI Collections & Asset Recovery Collect EMIs as well as Lead recovery efforts for EMI defaulters in the driver segment. Monitor and close asset recovery cases involving non-ops drivers in coordination with Recovery Field Executives (RFEs). 2. Impounding and Stolen Cases Management Liaise with local police stations and financiers to recover impounded batteries. Coordinate FIR filing, insurance intimation , and asset tracking for stolen battery cases. 3. Driver Address Verification & Traceability Deploy field teams to verify addresses of flagged or new drivers. Maintain a system for geo-tagged address confirmation to enhance traceability and enable future interventions. 4. Team Leadership & Execution Manage and mentor city-level RFE teams. Ensure optimal RFE allocation, productivity, and safety in field operations. 5. Collaboration with Central Teams Work with the Excellence team to get insights on recovery hotspots, risk cohorts, and optimized field routing. Coordinate with the Calling Team for pre-verification, soft recovery, and lead support Qualifications: Graduate in Business or Operations Min. 8 years of experience in recovery, collections, or operations, ideally with field team leadership Ability to influence and negotiate with drivers and external agencies High data orientation with strong executional bias Excellent leadership, people management, and conflict resolution abilities Strong verbal and written communication skills in Hindi and English Show more Show less

Role Overview We’re looking for a high-energy and execution-driven Growth Manager to join our Demand Team . In this role, you will play a critical part in expanding our footprint by onboarding vehicle partners (drivers, fleet operators) and building strong community relationships on the ground. This is a field-intensive role requiring a strong understanding of hyperlocal operations, ground sales, and partner lifecycle management. Key Responsibilities Partner Onboarding : Identify and onboard electric vehicle drivers, fleet operators, and logistics partners to the Battery Smart swapping ecosystem. Educate partners on the value proposition of Battery Smart – cost savings, efficiency, and reliability of battery swapping. Ground Sales & Activation : Conduct field visits, market surveys, and activation campaigns to drive new partner acquisitions. Use offline channels (flyers, partner referrals, etc.) to generate leads and convert them through in-person sales pitches. Stakeholder Management : Maintain long-term relationships with onboarded partners through regular engagement and support. Act as the voice of the customer to internal teams to improve product and operational workflows. Performance Tracking : Track and report daily/weekly onboarding metrics and identify areas for optimization. Use CRM and data tools to maintain records and improve conversion funnel efficiency. Collaboration : Work closely with the Operations and Supply teams to ensure alignment of demand and supply in the region. Liaise with city heads and marketing teams to plan localized growth strategies. Key Requirements 2-4 years of experience in ground sales, partner onboarding, or operations in a high-growth startup or mobility/fintech/logistics environment. Demonstrated ability to hustle, operate independently, and close high volumes of deals. Strong interpersonal and communication skills – fluency in regional language is a plus. Willingness to travel locally and spend significant time on the ground. Proven track record in hitting acquisition or sales targets. Bachelor's degree in Business, Marketing, Operations, or a related field. Why Battery Smart? Be a part of the EV revolution shaping India's transportation future. Work in a fast-paced environment with real impact on the ground. Opportunity to grow in a performance-driven, high-ownership culture. Show more Show less