Operation Trainer

Job Description

Key Responsiblities - - Develop and implement training modules for Field Executives (TFE) and the Quality Control (QC) team. - Conduct training sessions to address incorrect ticket closures and ensure compliance with standard procedures. - Train the field team on new products, operational SOPs, and best practices for resolving tickets accurately. - Monitor and assess training effectiveness through feedback and performance analysis. - Collaborate with the operations team to update and improve training content. - Maintain training records and generate reports using Excel and Google Sheets. Requirements: - Graduate degree in any discipline. - 2-3 years of experience in a training role, preferably in operations or field training. - Proficiency in Excel and Google Sheets. - Strong communication and presentation skills. - Ability to develop structured training modules and deliver hands-on training sessions. - Problem-solving skills and attention to detail.