About the Role
As an Operations Analyst at the Thomson Reuters Foundation, you will:
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Coordinate organisation-wide mapping of major events, activities, and priorities with delivery and core teams.
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Design and improve cross-team processes to enable efficient collaboration; help identify and resolve workflow bottlenecks.
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Document, update, and maintain standard operating procedures (e.g., onboarding for staff and contractors).
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Work with TR facilities and operations teams (including travel and security teams) to help ensure group-wide policies and approaches are embedded in Foundation ways of working
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Support the rollout and implementation of Foundation policies with different Foundation and TR functions; coordinate staff training as required.
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Work with delivery teams to provide support to teams with annual and strategic planning
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Work closely with different teams to help design and execute corporate and impact surveys, collating, analysing and communicating results to SLT and relevant stakeholders
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Steward data within Salesforce to ensure key information is captured, accurate, and appropriately shared across teams
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Provide business analysis and operational support to different teams, including data stewardship, report/dashboard production, procurement tender coordination, basic performance analytics, and information management (templates, repositories, version control); ensure aligned processes and information flow.
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Build and maintain systems for efficient storage and sharing of templates and operational materials to support cross-functional working.
About You
To be our Operations Analyst , you will likely have:
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3- 5 years of experience in business operations or a similar coordination/enablement role.
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Hands-on experience designing, documenting, and improving processes and workflows; comfortable mapping bottlenecks and proposing fixes.
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Excellent communication, presentation and facilitation skills. Strong interpersonal skills with the ability to collaborate and influence across functions
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Proven ability to create clear SOPs, guides, and templates with good version control.
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Data stewardship mindset with practical experience using Salesforce (or similar CRM) and MS Excel; able to produce basic reports/dashboards.
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Organised, proactive, and improvement-oriented; uses data and feedback to drive efficiency and unblock issues.
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Strong teamwork and stakeholder management skills
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Comfortable with ambiguity and the ability to manage multiple priorities to deadlines.
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Fluent spoken and written English
#LI-SS3
What s in it For You
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Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impactWith hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair, and informed.
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Unique Approach: Our expertise in media and the law is world class. We combine the power of both to address the critical issues faced by humanity.
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Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now.
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Industry Competitive Benefits: We offer competitive salary packages and market-leading benefits.
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Learning Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities.
About Thomson Reuters Foundation
The Thomson Reuters Foundation is corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we work to advance media freedom, foster more inclusive economies, and promote human rights. Through news, media development, free legal assistance and convening initiatives, we combine our unique media and legal services to drive systemic change.
