22 Training Operations Jobs

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. Roles and Responsibilities The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

We are seeking a proactive and detail-oriented Learning & Development Executive on a contract basis to support our HR team in designing, developing, and implementing learning initiatives. The ideal candidate will have experience in creating training content, managing LMS platforms, and assisting with end-to-end L&D operations in a corporate setup. Role & responsibilities Assist in designing and developing engaging training content (presentations, e-learning, manuals, etc.) Manage and update the Learning Management System (LMS) including scheduling, enrollment, and tracking learner progress Coordinate with internal departments and external trainers for training sessions Monitor training effectiveness and prepare reports for HR leadership Support HR in implementing onboarding and induction programs Maintain training records and compliance documentation Contribute to continuous improvement of training programs based on feedback and business needs Key Skills : Strong content creation & writing skills (PPTs, manuals, e-learning modules) Hands-on experience with LMS platforms (e.g., Moodle, SuccessFactors, etc.) Basic knowledge of instructional design principles Excellent communication and coordination skills Proficient in MS Office (especially PowerPoint and Excel) High attention to detail and time management

Key Responsibilities New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization

We are seeking a proactive and detail-oriented Learning & Development Executive on a contract basis to support our HR team in designing, developing, and implementing learning initiatives. The ideal candidate will have experience in creating training content, managing LMS platforms, and assisting with end-to-end L&D operations in a corporate setup. Role & responsibilities Assist in designing and developing engaging training content (presentations, e-learning, manuals, etc.) Manage and update the Learning Management System (LMS) including scheduling, enrollment, and tracking learner progress Coordinate with internal departments and external trainers for training sessions Monitor training effectiveness and prepare reports for HR leadership Support HR in implementing onboarding and induction programs Maintain training records and compliance documentation Contribute to continuous improvement of training programs based on feedback and business needs Key Skills : Strong content creation & writing skills (PPTs, manuals, e-learning modules) Hands-on experience with LMS platforms (e.g., Moodle, SuccessFactors, etc.) Basic knowledge of instructional design principles Excellent communication and coordination skills Proficient in MS Office (especially PowerPoint and Excel) High attention to detail and time management

NOTE - If Interested mail me your updated CV on Karishmap@itm.edu or can contact at 84339 73130 Organization: ITM Skills University (https://www.itm.edu/) Job Location: - Navi Mumbai SPECIALIZED KNOWLEDGE AND SKILLS: Ability to grasp the domain requirement and customize training practices. Excellent written/verbal communication skills and significant experience presenting to Students Facilitation, Trainer and presentation skills Strong work ethics, self-sufficient & highly organized Researches, writes, organize and present a variety of training sessions (i.e. Team Building & Train the Trainer). Ability to work independently but guided by documented procedures, with appropriate support. Job Descriptions: Plans, schedules and conducts pre-licensing training for all prospective life advisors. Coordinates with external training institutes for offline classroom training being conducted for Students Schedules BFSI training programs and publishes the calendar as per the system. Maintains a record of all training programs and participants and publishes relevant MIS Remains abreast of all advisors, agency partners and employees vis--vis the gaps in training needs and designs a developmental plan covering all of them Conduct Life Cycle based training programs for Students in line like Agency Partners & Sales Managers Develop, implement, manage and supervise the Annual Training Plan. Excellent Execution Skills

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 5+ years at least and 1.5+ years as a Team Lead or SME Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. Roles and Responsibilities The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals.

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Analyst, SDU, India I. Basic Information Job Title: Client Analyst Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 3-5 years Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Minimum experience of 02 Years into Training & Development Expertise in Communication and Soft Skills Training Good Exposure in BPO Projects Training Module Preparation - L&D Managing training batches in Volume Exposure in MS Office

Trainer should possess strong expertise in delivering tailored training programs, with a deep understanding of BPO processes and services. Key skills include excellent communication, coaching, and mentoring abilities to effectively train employees and enhance their performance. The trainer must be adaptable, adjusting training content to meet diverse learning styles, and capable of monitoring performance to identify and address skill gaps. Strong presentation skills, problem-solving abilities, and conflict resolution expertise are essential, along with the ability to foster team collaboration and manage training schedules efficiently. Proficiency in BPO tools such as CRM systems and performance tracking software is also crucial for success in this role.

Job Purpose The position is responsible to manage and execute Training operations for Cluster/Circle based Postpaid channels including Retail (COCO & FOFO), Outbound and Digital & Alliances teams.* This role owner will ensure to deliver consistent and effective training as per the set corporate norms and defined framework and structure to all new joiners and existing staff within the verticals under preview. Project manage and drive all Training related activities, special projects (Per guidance) along with resource utilization for verticals under preview Conduct refreshers based on TNI and Quality & TNPS inputs Facilitate briefings and rollouts for all new campaigns and launches Support in audits and dip checks as per requirement. *will be responsible for providing training support to C&C teams too in certain geographies. Key Result Areas/Accountabilities 1. Training Delivery & Execution Track, Plan, manage and execute all relevant training delivery operations with respect to onboarding and overall people capability enhancement ( BAU induction, Remedial, Upskilling) Support in last mile Refresher training delivery (classroom or digital) learning rollouts and refreshers on time and in alignment to business directives Deliver CXX and TNPS ( TNPS as per circle and set targets) Responsible for 30 day Quality (TNPS) , Training Throughput, support to align TNPS (ASAT) per targets Training Operational Excellence Facilitate TNI/ A and action and remediate corrective action plans basis quality feedback/ TNPS Ensure on time and regular delivery of refreshers and knowledge assessments for LOBs under preview Monitor and track people processes, knowledge /skilling/assessing systems from hiring to performance (across frontline lifecycle) for the owned learner group in liaison will relevant internal teams Responsible for managing and executing Training budget and expenses (As per corporate guidance) Compliance & Audits Periodic audits of Training delivery at stores Governance and deployment adherence on KMS and LMS usage. Hiring > Training > On Production adherence checks for seamless adherence to Training norms/ policies and protocols Core Competencies, Knowledge, Experience Strong telecom/retail subject matter expertise Excellent communication, presentation and delivery skills Retail operations and management (Must to have) Strong Planning and Execution Skills Customer sensitivity & Service mind-set Engage & Present ideas/thoughts and have influencing skills Overall experience of 5 - 7 years with at least 3 to 4 years in delivering training Must have technical / professional qualifications Professional Qualifications Graduate / Diploma TTT Certified Additional Training Certifications ( Good to have) Experience in working on Training systems/ tools / methodologies Experience in Telecom, Retail and Service Industry

Data Handling & Record Maintenance,Campus Recruitment Coordination,Training & Skill Development,Networking & Relationship Management,Reporting & Documentation,Student Data Management,Resume Database Handling,Placement Record Keeping Required Candidate profile Recruitment Coordination, Training Progress Tracking, Skill Gap Analysis, Company Networking, Placement Reports Generation, Interview Scheduling,Alumni & Employer Relations,Feedback Collection

Responsible for ensuring Ops SOP implementation and compliance at locations in the assigned zone Analyze the regional data and identify locations with SOP implementation issue (non-compliance); identify locations with issues on the basis of CBS reports and address the same Suggest improvements over current processes/reports/tools for better SOP implementation Visit the location (self-initiated or requested by locations) to identify process bottlenecks with assistance from location Ops team, HR, Recon, Audit etc.; report the same to management and suggest recommendations with plan to resolve the highlighted challenges Ensure audit and implementation of Infra related checklist at each facility in the zone as per HCM group checklist Ensure good measurable audit scores by removing audit related challenges Prepare regional process dashboard collating compliances on critical processes and share the same with locations and zonal head Analyze locations data and provide recommendations on updation of Ops SOPs Deliver SOP related training to Ops team and Management Grade Roll-out new processes introduced by customers at the locations Travelling is must and know very well the Local Language. Interested candidates can share their cv on sunil.parab@hitachi-cashms.com along with current and expected ctc

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Nanda_Rangrej@resourcepro.in Job Description - Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 5+ years at least and 1.5+ years as a Team Lead or SME Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

National Training Delivery Head - Education/Training Industry - 15+ Years - Gurgaon We are looking for a seasoned professional with 17-25 years of experience in Learning & Development (L&D) or Training Delivery from reputed organizations. The ideal candidate is an energetic and target-oriented leader with exceptional communication skills, strong operational acumen, and extensive experience in managing large teams of trainers across India centers . This role focuses on overseeing training delivery at a national level, driving performance analysis, optimizing processes, and ensuring high-quality, efficient training execution across multiple locations. The candidate must have a proven track record of scaling training operations, enhancing trainer performance, and aligning training strategies with business goals . Location: Gurgaon Your Future Employer: A well-established organization offering a dynamic and high-impact environment in the training and education sector. Responsibilities: 1. Developing and implementing a robust training strategy aligned with organizational goals. 2. Leading and managing the training team to ensure high performance and customer satisfaction. 3. Monitoring and analyzing training performance data to optimize attendance, minimize dropouts, and enhance student satisfaction. 4. Overseeing daily training operations, including faculty management, student batch allocation, and training infrastructure. 5. Ensuring adherence to company policies, processes, and directives. 6. Maintaining high-quality training delivery to meet students' certification and placement objectives. 7. Traveling extensively for center visits and training coordination across the country. Requirements: 1. Graduation with 15-25 years of experience in Training Delivery / L&D from reputed companies. 2. Strong leadership, strategic thinking, and hands-on management skills. 3. Excellent communication skills, energetic, and target-oriented mindset. 4. Proficiency in Excel, PowerPoint, Word, and presentations. 5. Willingness to travel extensively PAN India. Whats in it for you? Leadership opportunity in a reputed training organization. Exposure to nationwide training operations and strategic implementation. Career growth in a high-impact, dynamic work environment. Reach Us: If you feel this opportunity aligns with your career aspirations, please share your updated profile at payal.arora@crescendogroup.in . Disclaimer: Crescendo Global specializes in senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a large number of applications daily. If you do not hear back from us within a week, please assume that your profile has not been shortlisted. Your patience is highly appreciated. Profile Keywords: National Delivery Head, Training Delivery, Learning & Development, Training Operations, Faculty Management, Team Leadership, Training Strategy, Training Quality, Training Performance, Training Infrastructure, PAN India, Training Management.

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Payal_Pandey@resourcepro.in Job Description - Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 5+ years at least and 1.5+ years as a Team Lead or SME Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Purpose of Manager-Training role: As a training manager, you are accountable for managing the operations learning needs at the branches (PAN India). Works closely with business operations team to create and execute successful learning path of employees according to the business requirements. As an Manager-Training, you are expected to: 1. As a Team Leader, the incumbent will develop training content & deliver training programs. Should cover skills, competencies & etiquettes required in process and workflows for new hires & existing employees through online/classroom/on-the-Job mode. 2. Ensure effectiveness of training programmes and take required measure to bridge the gaps. 3. Plan and execute monthly/quarterly/yearly training plans and calendars. 4. Examine the level of knowledge by designing & conducting Certifications, Assessments & Knowledge Checks on a timely basis. 5. Work in close coordination with business heads for implementing the training interventions at national level. 6. Execute timely training interventions including Self Learning Courses, Knowledge checks, PAN India sessions and Training Need Initiatives (TNI) every month. 7. Manage the internal operations team to execute operations training requirements. 8. Publish daily/weekly/fortnightly training reports. To be successful in the Manager-Training role you are required to have: 1. Excellent Verbal & Written communication in both Hindi & English 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on like Camtasia, Canva, and other content development tools. 3. Proactive & multitasker, who can manage tasks and manage time efficiently in a fast paced, changing work environment 4. Experience of handling the team of trainers. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a Team. 5. Professional development by focusing on self-learning. Qualification: 1. Full time MBA Experience: 1. 10to 12 years of experience in Training & Development Key Interactions: External Branch teams. Regional Leadership Regional Sales & Operations Team. Business leads and CXOs. Internal Regional Training Managers and respective teams. Functional training leads and respective teams. HR Team.

Key Responsiblities - - Develop and implement training modules for Field Executives (TFE) and the Quality Control (QC) team. - Conduct training sessions to address incorrect ticket closures and ensure compliance with standard procedures. - Train the field team on new products, operational SOPs, and best practices for resolving tickets accurately. - Monitor and assess training effectiveness through feedback and performance analysis. - Collaborate with the operations team to update and improve training content. - Maintain training records and generate reports using Excel and Google Sheets. Requirements: - Graduate degree in any discipline. - 2-3 years of experience in a training role, preferably in operations or field training. - Proficiency in Excel and Google Sheets. - Strong communication and presentation skills. - Ability to develop structured training modules and deliver hands-on training sessions. - Problem-solving skills and attention to detail.

Job Description: Technical Training Academy Head overseeing training initiatives across a cluster of pharmaceutical sites in India: As the Technical Training Academy Head, you will lead the development and execution of training programs across multiple pharmaceutical sites within a cluster. Your role is critical in enhancing employee skills, ensuring compliance, and driving operational excellence. Here are your key responsibilities: Strategic Planning : Collaborate with senior management to define the vision and strategy for technical training. Align training initiatives with business goals and industry best practices. Training Program Development : Design and curate training content for various roles (production, quality control, engineering, etc.). Develop comprehensive training modules covering technical skills, compliance, and safety. Training Delivery : Oversee training sessions, workshops, and webinars. Ensure effective knowledge transfer to employees at all levels. Quality and Compliance : Emphasize adherence to Good Manufacturing Practices (GMPs) and regulatory requirements. Monitor training effectiveness and address gaps. Resource Management : Allocate resources (trainers, facilities, materials) efficiently. Collaborate with site-specific training coordinators. Stakeholder Engagement : Work closely with HR, department heads, and site leaders. Understand specific training needs for each company. Continuous Improvement : Evaluate training outcomes and adjust programs as needed. Foster a culture of learning and skill development. Qualifications and Skills Experience : Proven track record in technical training or related roles. Leadership : Strong leadership skills to guide a team of trainers and coordinators. Communication : Excellent verbal and written communication. Industry Knowledge : Familiarity with pharmaceutical manufacturing processes. Adaptability : Ability to navigate diverse organizational cultures.

Key Responsibilities: Collaborate with leaders, stakeholders, and centers of excellence to align HR training initiatives with business needs. Oversee operations of the Learning Academy with a focus on employee and dealer development and ensure optimal facility upkeep. Develop content and talent frameworks to support learning interventions. Manage external partnerships for training development and delivery. Lead leadership development efforts tailored to various leadership levels. Liaise with educational partners for senior leadership programs. Maintain detailed documentation of training programs and their objectives. Implement assessment and development centers to identify and nurture key talent. Design functional leadership development tracks for emerging leaders. Facilitate leadership competency training for managers. Coordinate new employee onboarding programs. Deploy and manage learning management system modules. Promote self-paced e-learning throughout the organization. Track learning budgets and manage associated costs. Evaluate regional learning offerings and manage nomination and approval processes. Ensure timely payments to vendors and perform variance analysis of budget vs. actuals. Maintain dashboards and manage data related to learning metrics. Transversal Responsibilities: Ensure all decisions and actions reflect the organizations core values, principles, and social commitments. Partner with business and functional leaders to promote and embody organizational values and guiding principles. Support diversity initiatives across gender, age, culture, and nationality dimensions in all aspects of work. Should be a Graduate Plus MBA in Management with 14-18 years of experience in L&D Function.

Key Responsibilities: Collaborate with leaders, stakeholders, and centers of excellence to align HR training initiatives with business needs. Oversee operations of the Learning Academy with a focus on employee and dealer development and ensure optimal facility upkeep. Develop content and talent frameworks to support learning interventions. Manage external partnerships for training development and delivery. Lead leadership development efforts tailored to various leadership levels. Liaise with educational partners for senior leadership programs. Maintain detailed documentation of training programs and their objectives. Implement assessment and development centers to identify and nurture key talent. Design functional leadership development tracks for emerging leaders. Facilitate leadership competency training for managers. Coordinate new employee onboarding programs. Deploy and manage learning management system modules. Promote self-paced e-learning throughout the organization. Track learning budgets and manage associated costs. Evaluate regional learning offerings and manage nomination and approval processes. Ensure timely payments to vendors and perform variance analysis of budget vs. actuals. Maintain dashboards and manage data related to learning metrics. Transversal Responsibilities: Ensure all decisions and actions reflect the organizations core values, principles, and social commitments. Partner with business and functional leaders to promote and embody organizational values and guiding principles. Support diversity initiatives across gender, age, culture, and nationality dimensions in all aspects of work. Should be a Graduate Plus MBA in Management with 14-18 years of experience in L&D Function.