Job
Description
Job Summary - We are seeking a highly motivated and detail-oriented Program Manager – ECO to lead and manage compliance-related operational programs for both Partners and Drivers . This role is responsible for overseeing end-to-end execution of onboarding workflows, regulatory compliance, risk assessment, and process optimization. The ideal candidate will have a proven track record in operations leadership, regulatory programs, team management, and automation-driven transformation in regulated or fast-growing industries. Key Responsibilities - Program Leadership & Governance Lead and execute operational programs focused on onboarding and compliance for Partners and Drivers. Define program goals, project timelines, and resource allocation to ensure seamless execution of initiatives. Prepare status reports, dashboards, and risk summaries for senior leadership and regulatory stakeholders. Compliance & Risk Operations Develop and enforce underwriting policies and eligibility criteria for both Partners and Drivers. Design and implement compliance-centric operational processes, including monitoring, training, reporting, and audits. Lead internal and external audits and ensure timely closure of any compliance findings. Enforce robust KYC/KYV protocols through both automated systems and manual checks. Onboarding Oversight Conduct background verification and audits prior to activation of Partners and Drivers. Monitor onboarding workflows and track resolution of issues within defined SLAs. Leverage AI tools for automated document verification and quality control (QC) checks. Implement continuous feedback loops to refine onboarding policies and mitigate emerging risks. Process Optimization & Automation Identify operational inefficiencies and risk areas across Partner and Driver onboarding journeys. Drive cross-functional initiatives to enhance efficiency, quality, and compliance readiness. Lead the adoption of digital tools and automation to streamline onboarding and validation processes. Training & Stakeholder Engagement Promote a strong compliance culture across the organization through targeted training and awareness campaigns. Work closely with legal, tech, operations, and business stakeholders to align on compliance goals and implementation. Qualifications - Bachelor’s degree from a Tier 1 institute. MBA Preferred Min 5 years of experience in program/project management, especially in compliance, audit, risk, or operational governance. Exposure to working in regulated industries such as financial services, logistics, mobility. Strong knowledge of compliance frameworks, KYC/KYV processes, and onboarding risk controls. Proven leadership in managing diverse teams and cross-functional stakeholders. Strong analytical, organizational, and communication skills—both verbal and written. Show more Show less
