Assistant General Manager Operations

Assistant General Manager Operations Head

Key Responsibilities:

Financial & Operational Management

• Ensure profitable delivery of operations and achieve business targets related to GOP, EBITA, and debtors.
• Control operational costs, overheads, and drive financial sustainability.
• Ensure full compliance with contractual obligations, company policies, and procedures.
  

Sales & Business Expansion

• Drive revenue growth and improve margins across operations.
• Support new business development by contributing to costing, proposals, tenders, and service promotion.
  

Manpower Management

• Oversee recruitment of frontline staff to avoid manpower shortages at client sites.
• Prevent revenue loss by ensuring adequate staffing and timely replacements.
  

Client Relationship Management

• Build and maintain strong relationships across multiple client levels and business units.
• Understand client hierarchy and strategic goals to ensure aligned service delivery.
• Implement the Client For Life process to strengthen long-term partnerships.
• Meet and exceed customer expectations as per client agreements.
  

Compliance, Quality & Safety

• Ensure services meet high-quality standards that prioritize employee safety and environmental sustainability.
• Promote ethical practices and support company-driven sustainability initiatives.
  

Team Leadership & HR Support

• Implement HR policies related to hiring, internal promotions, succession planning, performance development, and remuneration.
• Mentor, manage, and support Business Development and Operations teams.
  

Technology & Resource Optimization

• Utilize company IT and technology resources effectively.
• Reduce operational costs through disciplined operational initiatives and synergy creation.
  

Reporting & Financial Control

• Prepare accurate monthly, quarterly, and annual reports for the VP Operations / Regional Head.
• Recover overdue payments and coordinate closely with the Finance Department to manage vendor and contractor payments.
  

Market & Competitor Awareness

• Monitor competitor activities and share relevant insights with leadership.
  

Industry Representation

• Represent the company in industry events, seminars, and conferences.
  

Other Responsibilities

• Perform additional duties as assigned from time to time.
  

Key Competencies & Qualifications

• Bachelors or Master’s degree in Business, Finance, or a related discipline.
• Minimum 8 years of senior management experience with proven financial and commercial success.
• At least 3 years of experience in a contracting or management services environment.
• Experience handling multi-site and multi-location operations (B2B experience preferred).
• Strong knowledge of facility management and resource sectors.
• Experience working within a multicultural environment and Indian labor framework.
• Excellent leadership, team-building, and communication skills.
• Strong conceptual, analytical, and strategic decision-making abilities.
• Process-oriented mindset with strong business planning skills.
• Ability to work long hours in a demanding operational environment.