Caller

Job Description

Company Overview IIT Kanpur Development Foundation (IITK DF) is a Section 8, not-for-profit company established by IIT Kanpur with the objective of engaging external stakeholders – including alumni, corporates, foundations, and philanthropists – and raising funds to support the long-term goals of the institute. Development Foundations like these are integral to top global universities. We are seeking to appoint a Telecaller – Alumni and Corporates to play a key role in driving alumni donations and initiating outreach to corporate leads. KEY RESPONSIBILITIES ALUMNI CALLING & PLEDGE CONVERSION  Call alumni who have pledged but not yet donated, explain giving options, and encourage completion of donations.  Share donation links, reminders, and impact information via email/whatsapp post-call.  Maintain accurate records of conversations, responses, and follow-up needs. BATCH FUNDRAISING SUPPORT  Assist in maintaining and updating batch-wise donor tracking sheets.  Coordinate with batch coordinators when required for alumni responses and follow-ups.  Support the Fundraising Team in creating summaries and dashboards on batch progress and alumni engagement. CORPORATE OUTREACH & LEAD GENERATION  Conduct initial outreach to corporate CSR teams, HR heads, and decision-makers to gauge interest in partnering with IIT Kanpur.  Collect and record relevant contact details, CSR focus areas, and partnership history.  Identify warm leads and share with the Corporate Partnerships team for further engagement. DATA MANAGEMENT &REPORTING  Maintain structured trackers for alumni and corporate calls, including call outcomes and next steps.  Support basic reporting for calling campaigns (daily/weekly summaries).  Coordinate with the Data and Fundraising teams to keep donor and lead databases updated. SUPPORT TO FUNDRAISING CAMPAIGNS  Assist in batch fundraising activities by making follow-up calls and tracking alumni engagement.  Contribute insights to improve communication scripts and donor messaging. REQUIRED QUALIFICATIONS AND SKILLS  Graduate in any discipline  2–3 years of experience in telecalling, inside sales, lead generation, or donor engagement  Strong verbal and written communication skills in English and Hindi  Proficiency in MS Excel and familiarity with CRM tools (e.g. Zoho) preferred  Ability to work with calling targets and meet follow-up timelines TRAVEL REQUIREMENTS  Minimal (5%) Show more Show less