Caller

Company Description

Altos Engineers Pvt Ltd. is a leading manufacturer and exporter in India, recognized for its high-quality products and a commitment to exceptional customer service. The company prides itself on advanced infrastructure and skilled staff that ensure outstanding performance and delivery. With a keen focus on understanding and satisfying customer needs, Altos Engineers is dedicated to providing unparalleled value through its services and solutions.

Role Description

This is a full-time, on-site role for a Caller based in Gurugram. The Caller will be responsible for communicating with clients or customers, offering information about products or services, resolving inquiries, scheduling appointments, and maintaining detailed records of interactions. The role also involves building and maintaining strong customer relationships to support the company's commitment to service excellence.

Qualifications

• Strong communication and interpersonal skills to effectively engage with clients or customers
• Ability to handle inquiries professionally and resolve customer issues with empathy and efficiency
• Organizational and time management skills to maintain accurate and timely records of client interactions
• Proficiency in telecommunication platforms and familiarity with CRM software is an advantage
• Problem-solving and active listening skills
• High level of professionalism and a customer-centric approach
• Prior experience in a similar role is a plus, but not mandatory; training will be provided
• Minimum educational qualification: High School Diploma or equivalent