Zonal Manager

108 Emergency Medical Services

Location: Maharashtra, India

Reports To: State Operations Head

(MEMS/NHM)

Position Summary:

Key Responsibilities:

1. Operational Management

 Lead and manage day-to-day ambulance services across the assigned zone.

 Ensure adherence to Standard Operating Procedures (SOPs) and MEMS/NHM operational protocols.

 Monitor and improve key performance indicators (KPIs) including response time, availability, and patient satisfaction.

 Conduct audits, risk assessments, and ensure safety standards are followed.

2. Team Leadership & People Management

 Supervise EMT/EMSO, ambulance pilots, team leads, and zone-level coordinators.

 Conduct regular performance reviews, mentoring, and skill enhancement programs.

 Address grievances, motivate teams, and promote discipline and efficiency.

3. Fleet & Resource Management

 Ensure optimal utilization and availability of ambulances and medical supplies.

 Oversee fleet maintenance, tracking (AVL/GPS), and minimize vehicle downtime.

 Manage zone-level inventory, fuel consumption, and resource planning.

4. Stakeholder & Community Engagement

 Serve as the point of contact for district officials, political representatives, and local bodies.

 Collaborate with internal teams (DM, ADM, EMSO, Pilots and support staff) and external vendors.

 Drive awareness campaigns and community engagement programs (IEC/Health outreach).

5. Compliance & Reporting

 Ensure all operations comply with legal, medical, and regulatory standards.

 Manage incident escalation, documentation, and reporting to regional/state leadership.

 Maintain data accuracy and generate periodic operational and performance reports.

Eligibility Criteria:

Education:

 Bachelor’s Degree in Emergency Management / Healthcare Administration / BAMS / BHMS or related field

 Post Graduate Diploma in Emergency Medical Services (preferred)

Experience:

 7–10 years of relevant experience in EMS, healthcare operations, or public health projects

 Prior experience with 108 services or NHM programs is highly desirable

Skills Required:

Must-Have Skills:

 Operational leadership in emergency medical services

 Knowledge of emergency response protocols, SOPs, and compliance standards

 Team supervision and performance management

 Familiarity with AVL systems, Excel dashboards, and EMS software

Good-to-Have Skills:

 Understanding of NHM health systems and district-level governance

 Experience in fleet maintenance and logistics

 Community outreach and IEC campaign coordination

 Fluency in Marathi (preferred), Hindi, and English

 Crisis and incident management experience