Zonal Manager

Role Summary

• Manage and supervise all delivery partners across assigned routes.
• Ensure delivery partners follow SOPs for milk handling, hygiene, crate management, and route execution.
• Conduct regular performance reviews and provide training to improve efficiency and service quality.
• Resolve delivery-related issues such as delays, shortages, product damages, or customer complaints.

2. Hiring & Onboarding Delivery Partners

• Plan manpower requirement based on route load, peak hours, and business growth.
• Recruit delivery partners through internal HR, external vendors, and local sourcing.
• Ensure complete documentation, ID verification, and compliance during onboarding.
• Conduct training on route familiarization, safe product handling, and customer interaction.

3. Inventory & Crate Management

• Oversee inventory maintenance at hubs, depots, and distribution points.
• Ensure accurate daily stock receipts, dispatch, and reconciliation.
• Monitor crate issuance and return to minimize losses and discrepancies.
• Coordinate with production and warehousing teams to ensure product availability.

4. Attendance & Productivity Tracking

• Track daily attendance of delivery partners through systems or manual logs.
• Ensure route assignments are fully staffed and delays due to absenteeism are avoided.
• Take corrective actions for absenteeism, low productivity, or repeated non-compliance.
• Maintain attendance MIS and manpower availability dashboard.

5. Achieving 100% On-Time Delivery

• Strategically plan delivery routes and dispatch schedules to ensure 100% OTD.
• Monitor real-time route performance and intervene to resolve delays.
• Align vehicle availability, delivery partner readiness, and inventory loading to avoid start-time delays.
• Implement corrective actions for routes failing to meet OTD targets.

6. Stakeholder Coordination

• Work closely with transport, warehouse, sales, and production teams for smooth operations.
• Manage interactions with manpower vendors and ensure service-level compliance.
• Address escalations from sales, distributors, or retail customers promptly.

Key Skills & Competencies

• Strong people management and team leadership skills.
• Experience in hiring and managing large delivery partner teams.
• Good understanding of dairy/milk last-mile operations.
• Strong problem-solving and crisis-handling ability.
• Proficiency in Excel/Google Sheets and basic MIS tracking.
• Ability to work under pressure and manage early-morning dispatch operations.

Qualification & Experience

• 1 year minimum experience in last-mile operations, preferably in dairy/FMCG.
• Prior experience handling manpower-intensive operations is essential.

Location: [ White Filed and Marathahalli]