1086 Delivery Operations Jobs

Designation -Bike Delivery Qualification - Any Degree Experience - Indian Experience with driving license Salary - 1800 - 2000 AED Work Visa Location - Dubai Contact HR JEFFY - 9445873896 Required Candidate profile Candidate should bring all below documents! 1. Resume 2. Original Passport 3. Passport Size Photo-2 4. Educational document copy Candidates send your resume through whatsapp - HR JEFFY - 9445873896 Perks and benefits Accommodation and kitchen facilities

Schedule and coordinate daily dispatch Maintain delivery records and challans Track shipments and follow up with transporters Ensure proper packaging and documentation Handle office administration and documentation Maintain attendance & leave records Required Candidate profile 1–3 years in dispatch/admin operations Freshers may also apply Any Graduate can apply Detail-oriented and willing to handle both dispatch and office admin tasks Only Female candidates are eligible

Job Description Seeking an Associate with expertise in training programs, LOD and business development support. Essential skills include operational management, LMS proficiency, business support, and stakeholder engagement. Strong communication, adaptability, and proactive problem-solving abilities are crucial. Skilled in negotiation, customer-focused, and thriving in a dynamic environment. Key Responsibilities Manage operations and deliver training/LOD programs. Manage the delivery of any open programs and be involved in outreach, admission/enrollments for the program. Work on LMS to manage training content, delivery and generate reports. Support in business development, proposal creation, client management, etc. for any training/consulting assignments. Work on the systems and processes while supporting training/program delivery operations. Support in budgeting related to training delivery and controlled costs. Work alongside to manage vendors/partners. Analyze and interpret training data, measure program effectiveness, and make post-training reports. Understand virtual training technologies, such as virtual classrooms, webinars, etc. to deliver training. Interact with internal and external stakeholders to ensure the delivery of the training/LOD program. Maintain project plans to support the delivery of programs. Experience and Qualification Required Bachelors degree in business preferred. Minimum 2-3 years experience in a professional business environment. Ability to deliver clear and engaging presentations when communicating with stakeholders. Strong business acumen and strong attention to detail. Proficient in technology, especially Microsoft Office applications. Proactive qualities with the willingness to learn. Ability to work well under pressure and with minimal supervision Must be able to work long hours seated and in front of a computer Able to handle unexpected challenges or crises during training sessions with composure and problem-solving skills. Building and maintaining relationships with stakeholders, trainers, and participants, fostering a positive training environment. Aligned to customer expectations. Effective negotiation skills when dealing with vendors, stakeholders, and other departments to secure resources and support for training initiatives.

About The Role Skill required: Procurement Operations - Procurement Management Designation: Delivery Operations Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of:the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Ability to work independently, manage multiple priorities, and delegate tasks effectively.Excellent communication, interpersonal, and leadership skills with the ability to manage and motivate a team in a fast-paced environment.Strong understanding of procurement principles, best practices, and internal controls.Can develop and maintain comprehensive reports on procurement activities like cycle time, SLAs, KPIs and can identify trends and insights from the procurement data to drive outcomesVery Strong Excel, Powerpoint skills Drive overall governance for all the activities within a process.Strong Analytical skills and Aptitude What are we looking for? Manage the day-to-day operations of the Req to PO process, ensuring timely and accurate creation of purchase orders from requisitions, Post PO and Spot Buy Activities and Invoice Exception processSupervise and lead a team of procurement specialists by delegating tasks, providing coaching, and monitoring performance against KPIs and SLAs.Analyze process data to identify areas for improvement and implement new procedures to streamline the Req to PO process, Spot buy and Post PO process, Invoice exception processCollaborate with the client on continuous improvement initiatives specific to Req to PO, Spot Buy and Post PO activities and Invoice exception processEnsure updated process documentation, including flowcharts and standard operating procedures (SOPs), ensuring alignment with client requirements.Internal Reporting to MgmtHighlight and Manage Risk, Develop & Knowledge on FMEAPeople Mgmt - Must have driven a team of 25-30 + peopleProven experience in managing high-volume Req to PO processes, Spot buy and Post PO and invoice exception activitiesExcellent analytical and problem-solving skills with a focus on meeting client deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employeesEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Training and Performance SupportDigital Banking Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Finance & Accounting - Financial Analysis Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation/Post Graduate Diploma in Finance Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesDesign and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company. What are we looking for? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Design and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Post Graduate Diploma in Finance

About The Role Skill required: Compensation & Benefits - Reward Strategies Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costscandidates with Compensation & Benefits experienceDesign and develop reward strategies and priorities that support both the business and talent strategies. Reward strategies determine the direction in which reward management innovations and developments should go to support business and talent strategies. Determine how and when those innovations and development should be integrated, the priority that should be given to initiatives and the pace at which they should be implemented. What are we looking for? Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations New Associate Qualifications: BBA/B.B.M Years of Experience: 0 to 1 years Language - Ability: English(Domestic) - Intermediate What would you do? Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. Book and manage training venues, facilities, and necessary equipment Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion Serve as a point of contact for training-related inquiries from employees Communicate training schedules, changes, and updates to relevant stakeholders promptly.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Critical ThinkingEnglish language proficiencyFocus on high data accuracy.Attention to detail.Team playerPassion for customer serviceStrong analytical and problem-solving skills.Good organizational, prioritisation and multi-tasking skillsMS Office skillsProblem ManagementCritical ThinkingEnglish language proficiencyFocus on high data accuracy.Attention to detail.Team playerPassion for customer serviceStrong analytical and problem-solving skills.Good organizational, prioritisation and multi-tasking skillsMS Office skillsProblem Management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments You will be an individual contributor as a part of a team, with a predetermined, focused scope of work The decisions that you make would impact your own work Qualification BBA,B.B.M

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project lifecycle management and methodologies.- Experience with stakeholder management and communication strategies.- Ability to analyze project risks and develop mitigation strategies.- Familiarity with project management software and tools. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Procurement Operations - Procurement Management Designation: Delivery Operations Team Lead Qualifications: BCom Years of Experience: 7 to 11 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of:the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Airline industriesCan develop and maintain comprehensive reports on procurement activities like cycle time, SLAs, KPIs and can identify trends and insights from the procurement data to drive outcomesAbility to work independently, manage multiple priorities, and delegate tasks effectively.Excellent communication, interpersonal, and leadership skills.Ensure updated process documentation, including flowcharts and standard operating procedures (SOPs), ensuring alignment with client requirements.Strong Analytical skills and Aptitude What are we looking for? Oversee the entire Req to PO process for clients, including requisition review, approval workflows, and timely PO creation.Manage spot buy opportunities for clients, identifying cost-effective solutions while ensuring adherence to budget constraints and compliance.Manage post-PO activities for clients, including order tracking, shipment monitoring, and expediting where necessary.Lead the invoice exception process for clients, identifying and resolving discrepancies efficiently to ensure timely payments.Develop and implement strategies to optimize the procure-to-pay process for clients, ensuring adherence to service level agreements (SLAs).Managing and driving overall quality of the process as per defined SLAs/KPIsEnsure SLAs and KPIs are met, must have good understanding of the procurement SLAs and KPIsIn-depth understanding of the entire procure-to-pay process, including Req to PO, spot buys, post-PO activities, and invoice exceptions.Experience in procurement or a related field, with proven experience in managing a team of 15-20 peopleBuild and maintain strong working relationships with clients, acting as a single point of contact and proactively addressing their needsVery Strong Excel, Powerpoint Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

We are looking for Team Leader for Courier Operation for a Reputed Logistic and Courier Company Role & responsibilities Manages the entire employee lifecycle, from recruitment and training to performance and exit. Concentrates on individual employee development, engagement, and fostering a positive work environment. Primarily involves the relationship between individual employees and the employer. Handling Grievances Facilitate Changes Ensure adherence to company SOPs and standards Preferred candidate profile Proven experience as a warehouse manager or supervisor. should have experience in managing the warehouse floor. Strong organizational and leadership skills. Excellent problem-solving and communication skills. Interested candidate can reach out to - Swati- 9108382888

Salad Days, established in 2014, is a leader in Indias healthy food revolution. Were all about creating gourmet salads and delicious meals that nourish your body and taste buds. Our mission? To make healthy eating a way of life for everyone in India. We use fresh, high-quality ingredients, operate with sustainability in mind, and uphold the highest standards of excellence. Heres what makes working at Salad Days exciting: Fast-paced Growth: Were expanding rapidly across Delhi NCR, Bengaluru, and Mumbai, and youll be part of the excitement! Fresh & Healthy Focus: Be a part of a team passionate about creating delicious and nutritious meals. Multiple Locations: Work in a vibrant kitchen environment across our cloud kitchens and organic farm. Job Overview As the City Head at Salad Days, you will be responsible for overseeing all operational aspects of the city s cloud kitchens, driving company culture, optimizing operations, managing P&L, and expanding our reach within the city. This role requires a dynamic leader capable of enhancing operational efficiencies, increasing sales, and ensuring profitability across all units. Key Responsibilities Build a positive work culture and drive team performance. Ensure SOP adherence and staff training for operational excellence. Oversee cloud kitchen operations with focus on efficiency and quality. Manage city-level P&L, driving revenue and controlling costs. Optimize inventory management across units and warehouses. Boost online sales through Swiggy, Zomato, and local marketing. Lead cloud kitchen expansion and new location launches. Ensure regulatory compliance with local authorities. Drive B2B sales through corporate partnerships and bulk orders. Requirements Bachelor s degree; Master s preferred but not required. 5+ years in managing multiple outlets or cloud kitchens. Strong financial management and sales growth track record. In-depth knowledge of cloud kitchen and online delivery operations. Proficient in financial, inventory, and marketing management.

Customer & Operations Manager -Act as bridge between founder, kitchen, vendors & social media; manage customers, deliveries & ops smoothly. Hospitality background preferred, sharp communication & multitasking in an international standard work culture

About the Role: As the Last Mile City Manager for Hyderabad, you will be responsible for managing and optimizing the entire last-mile delivery operations across the city. You will lead a team of Fleet Managers and ensure timely, accurate, and efficient deliveries while maintaining high standards of customer satisfaction and partner engagement. This role demands strong operational leadership, people management, and a deep understanding of fleet dynamics in a fast-paced Quick Commerce environment. Key Responsibilities: Own and drive all last-mile delivery metrics for Hyderabad, including speed, accuracy, and customer satisfaction. Lead and manage Fleet Managers across different store clusters in the city. Ensure optimal fleet availability through demand-supply forecasting and proactive resource planning. Collaborate with Store Operations and Planning teams to align delivery capacity with business demand. Design and implement payout structures and incentive programs that drive performance and partner retention. Monitor fleet performance through dashboards and regular reviews; identify gaps and drive corrective actions. Conduct training and engagement programs for delivery partners on safety, compliance, and customer service. Resolve escalations, disputes, and grievances efficiently to maintain a healthy and productive work environment. Ensure compliance with legal, safety, and company policies across all delivery operations. Support expansion and transition plans including onboarding of new delivery zones or stores. Qualifications & Skills: Experience: 8-10 years in last-mile logistics, fleet management, or delivery operations, preferably in Quick Commerce or E-commerce. Leadership: Proven experience in managing large teams and multi-location delivery operations. Education: Bachelors degree in any discipline (MBA preferred). Skills: Strong analytical and problem-solving skills. Excellent communication and stakeholder management. Proficiency in data-driven decision-making and reporting. Ability to work under pressure and adapt to changing business needs. Knowledge of local geography and language (Telugu preferred). Success Metrics: Delivery speed and accuracy improvements. Fleet utilization and partner retention. Reduction in escalations and grievances. Partner satisfaction and engagement scores. Contribution to a culture of Customer Obsession and operational excellence.

Key Deliverables - To ensure timely dispatch of FG as per the shared plan with no deviations. - To maintain minimum inventory levels in the plant/depot - To drive principles of inventory management in plant/depot – FIFO, zero expiry, Fill rate etc - To create plan for deployment of Shipping labour for different requirement during the year. - To implement and maintain safety norms in the plant/depot. - To maintain MIS and other data reports on dispatch, sales return, production plan reconciliation etc - To publish management dashboard as per the set timeline. - To maintain healthy relations with Transport & CnF agents to ensure timely availability of vehicles at the plant/depot Role Requirements Qualification: Any Graduation (Post Graduation will be given a preference) Experience - 10-15 years of experience in the Supply Chain function in Manufacturing or FMCG set-up. - 5 years of experience in dispatch operations. Desired Skills - Extremely strong on communication - Proficiency in Microsoft Excel. - Experience in handling organized & unorganized workforce. #LI-jobs

Opening for Opening for Delivery Incharge / Operation Executive for Ahmedabad location Candidate should be from Logistics Industry based in Ahmedabad or near by location Interested candidate apply with their updated resume.

Role & responsibilities 1. Own Rider sourcing, hiring, onboarding, and retention for the Pune region. 2. Lead and manage Telecallers and Field Recruiters to ensure hiring targets are achieved. 3. Create and implement incentive programs, engagement activities, and retention strategies for riders. 4. Drive recruitment funnel efficiency: leads calls interviews onboarding active riders. 5. Optimize operational costs while ensuring 100% rider availability. 6. Develop and track daily/weekly MIS on rider pipeline, hiring, and attrition. 7. Collaborate with central HR, Operations, and Business teams to align manpower planning with demand. 8. Ensure compliance with all labor laws, contracts, and audit requirements. 9. Mentor and build capability of Telecallers and FR team to improve productivity. 10. Implement process improvements and automation tools to streamline hiring & onboarding. 11. Build and strengthen a self-sourced recruitment team (Field Recruiters & Telecallers) through continuous review, training, and capability development. Preferred candidate profile 1. Experience in Rider lifecycle management (sourcing, hiring, onboarding, training, retention) 2. Strong people management skills with exposure to handling Telecallers & Field Recruiters 3. Knowledge of recruitment funnels, attrition control, and incentive structures for riders 4. Data-driven mindset (MIS, dashboards, productivity metrics) 5. Vendor/partner management for sourcing channels 6. Experience in compliance & audit related to manpower contracts 7. Excellent stakeholder engagement and team leadership skills

You are seeking a highly organized and experienced Global SOC Operations Manager to oversee the day-to-day operations of Security Operations Centers (SOCs) across multiple regions. Your role is critical in ensuring that all SOC teams consistently adhere to the processes and procedures defined by the MDR leadership, and that operational excellence is maintained across all tiers (L1, L2, L3). You will act as the operational bridge between strategic direction and tactical execution, working closely with SOC managers, team leads, and the MDR lead to drive consistency, efficiency, and continuous improvement. - Oversee daily SOC operations across all regions, ensuring alignment with defined MDR processes and procedures. - Monitor and enforce compliance with detection, escalation, and response workflows. - Collaborate with SOC managers and team leads to ensure consistent implementation of new detections and operational changes. - Track and report on SOC performance metrics (e.g., SLA adherence, handling times, false positive rates). All tasks should be measured and tracked. - Identify operational gaps and inefficiencies, and lead initiatives to improve processes and tooling. - Proactively identify opportunities for improvement or enhancement across SOC operations, and work with relevant stakeholders to implement solutions through: - New or refined processes - Automation and orchestration - Development and deployment of Agentic AI solutions - Coordinate onboarding and ongoing training programs to ensure all analysts are aligned with current procedures. - Act as the primary liaison between MDR leadership and regional SOCs for operational matters. - Maintain and update documentation, SOPs, and playbooks in collaboration with process owners. - Facilitate regular governance meetings and feedback loops between SOCs and MDR leadership. Qualifications: - 10+ years of experience in large Security Operations, with at least 5 years in a leadership or coordination role. - Deep understanding of SOC workflows, MDR services, and incident response processes. - Experience managing or coordinating large, distributed security teams. - Strong knowledge of SIEM, SOAR, and ticketing systems. - Excellent communication, organizational, and stakeholder management skills. - Ability to translate strategic guidance into actionable operational plans. - Familiarity with frameworks such as MITRE ATT&CK, NIST, or ISO 27001 is a plus. - AI and Agentic experience - advantage About UST: UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people, and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients" organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact touching billions of lives in the process.,

Role & responsibilities Supervise daily warehouse activities inbound, storage, outbound. Manage a team of warehouse staff, assign tasks, and monitor performance. Ensure timely and accurate order fulfillment for customers. Maintain proper stock levels and conduct regular inventory checks. Oversee packaging quality, labeling, and dispatch to courier partners. Implement safety and cleanliness standards in the warehouse. Optimize warehouse layout for faster movement and space usage. Prepare daily/weekly reports on stock, orders, and dispatches. Coordinate with procurement, operations, and logistics teams. Handle issues such as stock shortages, damages, and delayed shipments. Preferred candidate profile Graduate (preferably in supply chain, logistics, or related field). 3+ years of experience in warehouse/eCommerce/logistics management. Strong leadership and team management skills. Good knowledge of inventory management systems and MS Excel. Problem-solving and decision-making ability. Ability to work in a fast-paced environment. What We Offer Competitive salary and benefits. Opportunity to grow in eCommerce operations. Dynamic and fast-moving work environment.

Role : Leader for the Branch work processes. Single point of contact at the Branch. Responsibility : The Branch Manager is responsible for leading the delivery of multi-functional work processes at the branch. He is responsible for ensuring the functioning of Daily Work Processes. Is responsible for identifying opportunities areas in the multi-functional work processes (Logistics, finance, HR & IT, interfacing work processes with Re-sale) and develop & lead implementation of processes. This role involves providing ongoing coaching/ training support to System operator, Logistic Officer, Cashiers, Delivery staff, helpers etc.. REQUIREMENTS : Education : Graduate in any discipline. Working knowledge of computers Experience : About 3 - 8 years of work experience in the area of Logistics OR Administration OR Accounting OR Customer service Language : Ability to Read, Write & Speak English & Fluency in local language Key Criteria : Persuasive Communication skills, Strong Leadership (esp. influencing skills) skills, Ability to work with diverse people and exceptional maturity levels.

About The Role Skill required: Talent Acquisition - Onboarding Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands.Candidates with End to End Recruitment experience - Domestic/International Market. Building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards. Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Proven track record of leading a team of recruiters. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyAdminister onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc. Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format What are we looking for? Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Extensive and demonstrable experience of sourcing candidates utilising a variety of methods including networking, on-line and off-line advertising, internet search (data mining), database searching and the use of Web 2.0 methodology (Google AdWords/Social Media etc.), social media hiring in addition to utilising relevant recruitment providers Previous experience of working with recruitment ATS (applicant tracking system) or vacancy management systems e.g. Taleo, SuccessFactors, Kanexa etc. Use of talent market mapping strategies to identify more right-fit candidates Business Process Implementation Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery 8+ years of HR experience 6+ years of experience in a Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team 4+ years of team handling 4+ years of Client / stakeholder engagement in outsourcing environment Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review process on a regular basis and re-engineer when required by change requests Review Change Requests, do impact analysis and cascade changes to team Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Qualification Any Graduation

About The Role Skill required: Talent & HR - Talent Identification Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEssentials Extensive and demonstrable experience of Hire to Retire HR Operations Processes HR Service Delivery Experience Multi-cultural awareness. Strong MS Office and Excel skills Proficient with Business Excellence Practices Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Proven track record of leading HR Operations team. Knowledge and experience of HR Systems Problem solving skills (Talent & HR processOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Associate Manager is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts). Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. Building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards. What are we looking for? Provide key support to client employees across Hire to Retire. This role is responsible for the results of the Service Line activities to both Accenture and Client. To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes. Interfaces with other team leads, management and client staff and ensures good working relationships. Provide scalable HR Operation servicesEnsure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.Participates in various Internal or Client initiatives related to Process.Actively participate in all process related business meeting in-person or virtually through conference calls.Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits.Team Development :Actively looks for ways to grow skills and experience within the Service Line.Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements.Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results.Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s businessDrives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.Liaise with Service Management Team on reporting performance measures to the Client. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Escalate issues and seek advice when faced with complex issues/problems. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsOperational Management :Experience in Hire to Retire with focus on the Payroll, Benefits, Onboarding, Employee Data Management, Document Management, Exit Management, HC Management, Recognition, Career Development (Learning Admin) and Hiring (Offer Letter) Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively.Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and driversDesign and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements. Qualification Any Graduation

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis role is responsible for the results of the Service Line activities to both Accenture and Client. To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes. Interfaces with other team leads, management and client staff and ensures good working relationships. Provide scalable HR Operation servicesEmployee Services - More into query/case management Extensive and demonstrable experience of Hire to Retire HR Operations Processes HR Service Delivery Experience Multi-cultural awareness. Strong MS Office and Excel skills Proficient with Business Excellence Practices Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Proven track record of leading HR Operations team. Knowledge and experience of HR Systems Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues.Team alignment and work allocation within Team to deliver business resultsKeep the team engaged and motivated. Have succession planning in place.Actively drive & particpate in Team and Organizational events. What are we looking for? Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits.Team Development :Actively looks for ways to grow skills and experience within the Service Line.Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPAs and Human Resources Team on driving key People initiatives.Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Communicates clearly and concisely, using appropriate level of detail, terminology and style.Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results.Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s businessDrives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.Liaise with Service Management Team on reporting performance measures to the Client. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Escalate issues and seek advice when faced with complex issues/problems.Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.Participates in various Internal or Client initiatives related to Process.Actively participate in all process related business meeting in-person or virtually through conference calls. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsAct as a subject matter expert for the unit Accountable for the delivery of contracted services within the assigned service line. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively.Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and driversDesign and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements.Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Qualification Any Graduation

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Service Centre / Query Management teams & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Employee Services - More into query/case managementEssentials :6 - 7 years of industry experience 4+ years of HR Operations Management experience 1+ years of team handling experience Experience of working on HCM system Client / stakeholder engagement in outsourcing environment Extensive and demonstrable experience of Service Centre / Query Management Clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Business Process Implementation Strong MS Office and Excel skills Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure.The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.Team Management & Team Development Recruit & on-board new team members Ensure that the team is adequately staffed and resources have the right skills required for the job. Liaise with leadership, recruitment and IJP Teams on staffing requirements. Providing team members with a clear sense of direction and understanding of their responsibilities Manage and improve people performance and align them with organizational goals and objectives Create a performance driven competitive culture in the team byo Ensuring team is aware of their goals and how their performance evaluation criteria. What are we looking for? Work on defined complex cases and perform minimum quality checks to note health of the process Escalate issues and seek advice when faced with complex issues/problems. Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements. Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.OE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Collaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. Communicate, train & implement relevant process knowledge change/updates to the team Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements. Work on robust internal quality controls to meet accuracy levels. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsDelivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Qualification Any Graduation

About The Role Skill required: Talent Acquisition - Onboarding Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands.Candidates with End to End Recruitment experience - Domestic/International Market. Building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards. Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Proven track record of leading a team of recruiters. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyAdminister onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc. Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format What are we looking for? Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Extensive and demonstrable experience of sourcing candidates utilising a variety of methods including networking, on-line and off-line advertising, internet search (data mining), database searching and the use of Web 2.0 methodology (Google AdWords/Social Media etc.), social media hiring in addition to utilising relevant recruitment providers Previous experience of working with recruitment ATS (applicant tracking system) or vacancy management systems e.g. Taleo, SuccessFactors, Kanexa etc. Use of talent market mapping strategies to identify more right-fit candidates Business Process Implementation Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery 8+ years of HR experience 6+ years of experience in a Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team 4+ years of team handling 4+ years of Client / stakeholder engagement in outsourcing environment Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review process on a regular basis and re-engineer when required by change requests Review Change Requests, do impact analysis and cascade changes to team Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Qualification Any Graduation