Customer Support Executive

Company Overview: At Sid s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder s son, Sid, our company reflects a father s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families. Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential. At Sid s Farm, we are passionate about ensuring that every product we create meets the highest standards for you and your loved ones, while also creating a workplace where our employees can thrive and contribute meaningfully. We are growing like never before, expanding our horizons in Hyderabad, Bangalore, and a few more locations soon. We are a solid family of 500+ employees and we are looking forward to more Culture Champions to enable every individual s growth story. Role Summary: Position: Customer Support Executive Location: Pune Job Type: Full-time Shift: Rotational shift Qualification: Any Graduation / Post Graduation Experience: Freshers - 2yrs Experience Key Responsibilities: Handle customer requests, questions, and complaints on a variety of support channels. Generate leads and identify potential up-sell or cross-sell opportunities with existing customers. Keep track of customer expectations and recurring issues. Build a sustainable and mutually beneficial relationship between customers and your brand. Required Experience, Skills and Qualifications Positive - No matter the outcome of an interaction, an agent should always stay positive for the sake of the customer s overall impression. Adaptable - Customer support tends to throw curveballs. A good agent will follow the rules but know when to go off-script to meet a customer needs. Should have negotiation skills and Good communication Must Haves: Customer relationship management. Should attend calls and be able to solve customer requests and issues. Should work on customer support applications. Should coordinate with delivery boys and agents. Should maintain daily follow-up sheet for calls and texts received and issues solved thereof. Should be customer friendly and ensure all customers receive exceptional care. Must be fluent in English, Hindi and Marathi. Should have minimum typing speed of 25wpm Should have good computer knowledge Why Sid s Farm? Working at a Farm is fun and not quite literally though. But here we go with all the reasons that will help you choose Sid s Farm as your preferred workplace. 1 . Innovative Culture - With a commitment to quality and innovation, you ll be part of a forward-thinking team that values fresh ideas and approaches with a new vision to act upon. If you re passionate about high-quality dairy products and ideas, working at Sids Farm allows you to be part of a team that shares that commitment and creativity. 2. Sustainability Focus : Sids Farm prioritizes sustainable practices, allowing employees to contribute to environmentally friendly initiatives and feel good about their impact. Visit our Farm to gain a deeper understanding of what we do. 3. Growth Opportunities - As a growing company, there are ample chances for career advancement and professional development, allowing you to evolve alongside the business as you would be handling every nerve of the business. Working in a growing D2C Brand just elevates your learning curve by leaps and bounds. 4. Community Engagement - Sids Farm actively engages with local communities, providing employees with opportunities to participate in outreach programs and make a difference. 5. Strong Values - The company emphasizes transparency, integrity, and customer satisfaction, fostering a positive and ethical work environment. 6. Doing what you Love - Here you will always end up doing what you love and in a more liberal way. Ideas and actions have no boundaries here as long as you have figured it all out. How to Apply? If this role excites you to join our Evolving Journey at Sid s Farm, we look forward to your addition to our Sid s Farm family. Do send us your updated resume to our hr@sidsfarm.com In the meantime, we invite you to dive into our world by following us on Instagram and LinkedIn . There, you can explore our vibrant community, get a behind-the-scenes look at our farm, and stay updated on all the exciting things happening at Sids Farm. Stay updated by checking out our exciting Career Opportunities .