312 Tni Jobs - Page 6

Roles and Responsibilities Conduct product training sessions for customers, sales teams, and internal stakeholders on beauty products, cosmetics, hair care, and skincare. Develop and deliver customized training programs based on customer needs and requirements. Provide soft skills training to enhance communication, interpersonal, and leadership skills of team members. Manage the entire process from planning to execution of trainings using tools like TTI (Training Need Identification) and TNA (Training Needs Analysis). Collaborate with cross-functional teams to ensure effective delivery of corporate trainings. Contact - 9594690866 Neelam HR Neelam.Shahu@teleperformancedibs.com

Roles & Responsibilities Prime responsibility of Planning & Conducting On Job Training to Kia Dealer Network Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network Deliver OJT training for dealer Sales & Service team members Need based training based on Customer Complaints Understand gaps & train the dealership Soft skill & Refresher training on customer etiquette Training need evaluation and planning Coordination with Regional Field team for training need and planning Generation of periodic & regular reports & circulation to field & network Management reports generation, Dealer Score Card Monthly Reviews templates/ Reviews, Regional Monthly Reports Annual Business Plan, MIS & status generation & reporting Any other duties expected from the position & requested by respective manager Required Skillsets Proven experience as a Training delivery and customer experience management Preferably worked in automobile domain or with automobile clients. Proficient in MS Office Problem solver with good communication and interpersonal skills Resolve and/or escalate issues within a well-timed routine. Project Management Good platform skills and participant engagement skills

About The Role Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way ? DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. ? ? ? Mandatory Skills: ServiceNow Creator. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

AM – Training for Domestic BPO in Kharadi, Pune. 1+ year experience as AM Training in inbound customer service/e-commerce domain. Strong communication skills a must. Graduate/undergraduate. Salary up to 7.5 LPA. 1 position available Apply now!

Exp:- 4yrs [ 2yrs on paper exp as process trainer ] Salary :- 6.5lpa Graduate 1 side cab NP :- 30 days max Interested Candidate Contact @7289094130 / yashika.imaginator@gmail.com Required Candidate profile Skills :- Process trainer, TTT , TNI TNA, OJT INTERNATIONAL PROCESS Etc

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Leading BPO in Bangalore Hiring for Process Trainer International Voice Process Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

About The Role Conduct comprehensive voice and accent training sessions for agents involved in outbound calling. Design and deliver personalized coaching sessions Develop training materials and practice exercises. Provide feedback and progress reports to clients. Work on voice clarity, articulation, and pronunciation adjustments. Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs. Monitor and assess agents performance on calls, providing constructive feedback and actionable insights for improvement. Design and implement evaluation processes to track progress and measure the effectiveness of training programs Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans. Conduct refresher training sessions to ensure continuous improvement and skill retention. Understand and address cultural differencesto tailor training programs effectively Primary Skills Experience as a Voice and Accent Trainer, preferably in the BPO, Strong understanding of voice modulation, phonetics, and accent neutralization techniques Excellent communication and interpersonal skills. Ability to coach and mentor individuals at various skill levels, from beginners to advanced. Sensitivity to cultural nuancesand ability to adapt training methods accordingly Certification in Voice and Accent Skills (competencies) Problem Solving Verbal Communication Written Communication Inclusive Communication Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job title : BPO Trainer//Product Trainer Location: Sector-1, Noida Company: BPO convergence Noida Experience: 1-3 Years Requirement-Must be fluent in english Salary: 28K CTC Employment Type: Full Time Shift: Day Shift WFO Contact-8395035655 HR Gauri

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

Purpose of Manager-Training role: As a training manager, you are accountable for managing the operations learning needs at the branches (PAN India). Works closely with business operations team to create and execute successful learning path of employees according to the business requirements. As an Manager-Training, you are expected to: 1. As a Team Leader, the incumbent will develop training content & deliver training programs. Should cover skills, competencies & etiquettes required in process and workflows for new hires & existing employees through online/classroom/on-the-Job mode. 2. Ensure effectiveness of training programmes and take required measure to bridge the gaps. 3. Plan and execute monthly/quarterly/yearly training plans and calendars. 4. Examine the level of knowledge by designing & conducting Certifications, Assessments & Knowledge Checks on a timely basis. 5. Work in close coordination with business heads for implementing the training interventions at national level. 6. Execute timely training interventions including Self Learning Courses, Knowledge checks, PAN India sessions and Training Need Initiatives (TNI) every month. 7. Manage the internal operations team to execute operations training requirements. 8. Publish daily/weekly/fortnightly training reports. To be successful in the Manager-Training role you are required to have: 1. Excellent Verbal & Written communication in both Hindi & English 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on like Camtasia, Canva, and other content development tools. 3. Proactive & multitasker, who can manage tasks and manage time efficiently in a fast paced, changing work environment 4. Experience of handling the team of trainers. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a Team. 5. Professional development by focusing on self-learning. Qualification: 1. Full time MBA Experience: 1. 10to 12 years of experience in Training & Development Key Interactions: External Branch teams. Regional Leadership Regional Sales & Operations Team. Business leads and CXOs. Internal Regional Training Managers and respective teams. Functional training leads and respective teams. HR Team.

Hiring for Supervisor Quality & Training International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Quality in BPO Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement Overall implementation, planning and improvement of the Transactional Quality framework Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality Drive Idea generation/recommendation process and share ideas with the client Create new processes/initiatives based on the client requirements and drive in collaboration with different functions Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards Responsible for leading, motivating and supervising the team of Quality Analysts assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) Reduce TQ-BQ variance on different input/output metrics Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data, perform analysis and RCA on metrics and publish reports accordingly Understand client needs on the Quality and process changes and ensure that the team is aware of them Focus on identification and highlight any/all compliance defects and recommend training or other action plan Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills Excellent communication skills - verbal and written Proficient with Feedback skills Proficient with soft skills training - customer / phone/Chat/Email skills Must have the ability to work under pressure &; in an unstructured environment Should be solution-oriented The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite Good People Management Skills Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment Willing to work in a voice and non-voice process Must have analytical abilities to analyze data, trends from effectiveness surveys Ability to observe, analyze and give constructive feedback Analytical, logical, reasoning &numerical ability Good knowledge of the Quality Domain Extremely good verbal & written communication skills in English Process orientation & structured thinking Six Sigma essentials Strong Customer Service orientation YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Designing training modules, maintaining competency records, skill matrix, and skill records Training Needs Identification, preparing training calendars, measuring training effectiveness and Return on Investment

Voice Coach Exp- 4+ Years (2+ Yrs as Comms Coach) Loc- Gurgaon Pkg- Upto 9 LPA Skills- VnA Training, UK Accent, Comms Training, TNI, TTT, US/UK Process, BPO etc NP- 30 Days Nancy-8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Should have BPO experience.

* Total 6 yrs exp from BPO out of this 2 yr exp as BPO Assistant Manager Training on the paper *Prepare Annual Training Budget& plans *NHT, OJT, Refresher training *Call/ WhatsApp cv Neha 8287267407 Amit 8178259405 Required Candidate profile Work from Office-Kolkata and Lucknow only not for Delhi/NCR and Bangalore neither Hyderabad..Apply those who can relocate in Kolkata either Lucknow Perks and benefits Fix Salary + lucrative Incentives

Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Key Responsibilities: Conduct Inductions, Certifications, and Need-Based Training Programs. Perform Training Needs Identification (TNI) and Training Needs Analysis (TNA) using past performance data to create tailored learning paths for individuals and teams. Apply adult learning principles and diverse training methodologies. Provide initial handholding for new sales team members including mentoring, coaching, joint field calls, and On-the-Job Training (OJT). Monitor and evaluate training effectiveness, success, and ROI; report findings periodically. Plan and implement a regional training calendar. Support regional teams in continuous knowledge and skill development. Align training programs with organizational goals and contribute to overall learning initiatives. Address specific performance issues through customized training interventions. Stay updated with training trends, developments, and best practices. Travel up to 1015 days per month as part of training responsibilities. Requirements: Proven experience as a Training Manager or similar role. Demonstrated ability to design and implement successful training programs. Documented positive impacts from previous training efforts. Knowledge of traditional and modern training methods (e.g., mentoring, coaching, e-learning, workshops). Excellent communication, leadership, and time-management skills. Proficient in report writing and maintaining training documentation. Strong skills in MS Office (especially PowerPoint), data analysis, and computer applications.

Urgent opening for Leading Insurance Broking Company Role & responsibilities : Major Deliverables: Conduct comprehensive assessments to identify skills gaps and training needs. Collaborate with department heads and senior management to prioritize training initiatives. Utilize surveys and focus groups to gather insights on training requirements. Develop tailored training programs that address identified needs. Manage the logistics of training delivery, including scheduling, resource allocation, and participant tracking. Coordinate with external vendors to ensure effective training sessions. Maintain training documentation, including records of attendance, feedback, and program evaluations. Implement evaluation methods to assess training effectiveness and participant satisfaction. Analyse training outcomes and adjust programs based on feedback and changing organizational needs. Stay current with industry trends, regulatory changes, and best practices in training and development. Competencies: Strong analytical and designing skills. Can independently conduct Training Needs Identification. Can largely leverage LMS to drive training. Can actively engage Vendor Partners and Stakeholders during program design. Has successfully managed training audit. Excellent communication and interpersonal skills. Proficiency in Microsoft Excel. Ability to work collaboratively and adapt to changing environment. Desirables: Learning certification. Insurance/Insurance Broking business basics and market understanding. Strong creative and critical thinking abilities. Ability to manage work Independently. Educational Qualification: Masters in Business Administration HR (MBA) Interested candidates shared resume on rochelle@topgearconsultants.com

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Develop and maintain relationships with stakeholders to identify training needs and develop solutions. Design and deliver process training, soft skills training, product training, and team handling sessions for clients. Conduct training analysis to measure program effectiveness and provide recommendations for improvement. Collaborate with cross-functional teams to integrate training into organizational processes. Desired Candidate Profile 5-10 years of experience in BPO/Call Centre industry or similar field. Strong understanding of TNA (Training Needs Analysis), TTT (Train the Trainer), OJT (On-the-job Training), TNI (Training Need Identification). Excellent communication skills with ability to handle diverse groups effectively. Interested candidate can apply at puja.vishwakarma@startek.com

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Conduct Training Needs Identification (TNI) and Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and deliver behavioral training, soft skills training, and other types of trainings to address identified needs. Collaborate with stakeholders to design customized solutions for specific audiences or groups within the organization. Monitor progress against key performance indicators (KPIs) to measure program effectiveness. Desired Candidate Profile 5-10 years of experience in Learning & Development or a related field. Strong understanding of Training Delivery, Training Management, TNA, TNI, OJT, TTT, Train the Trainer, Training Analysis, Needs Assessment, People Management, Training Programs, Need Analysis. Proven track record in developing successful training programs that drive business results. Anyone interested please share profiles at puja.vishwakarma@startek.com

Greetings from Ienergizer Urgent hiring for Process Trainer role at IEnergizer Noida Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 45K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Soft Skills Trainer- BPO Location: Kharadi, Pune Salary: Up to 5.5 LPA Conduct soft skills training sessions for new hires and existing staff Design and deliver training modules on communication, customer handling Maintain training reports. Required Candidate profile Qualification: Graduate Experience: 5 years total (min. 2 years as trainer on Paper in BPO) Experience in Inbound Customer Service Excellent Communications skills required.

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE..Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from Office Kolkata and Bangalore only ..apply those who can relocate in Kolkata and Bangalore not for Delhi/NCR neither Hyderabad Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Job Summary: As a Voice Trainer at Vindhya, you will play a crucial role in the success of our BPO (Business Process Outsourcing) operations, particularly in the voice-based services. Your primary responsibility will be to design, develop, and deliver comprehensive training programs that equip our agents with the necessary skills and knowledge to deliver exceptional customer service through phone interactions. You will be instrumental in enhancing the capabilities of our agents to ensure high-quality service, increased productivity, and overall customer satisfaction. Job Description: Training Program Development: . New Hire Training: Product and Process Training: Communication and Soft Skills Training: Systems and Technology Training: Performance Monitoring: Continuous Improvement: Quality Assurance: Reporting: Training Team Support: Job Specification: - Bachelor's degree in a relevant field or PUC with equivalent work experience. - Proven experience as a BPO Trainer or in a similar role, with a focus on voice-based operations. - Strong understanding of BPO industry practices, customer service principles, and call center operations. - Excellent communication and presentation skills, both verbal and written. - Proficiency in using training tools and software applications. - Ability to adapt training techniques to accommodate different learning styles. - Strong interpersonal skills and the ability to build rapport with trainees. - Analytical and problem-solving mindset to identify performance gaps and implement improvements. - Flexibility to adjust training schedules based on business needs. - Patience and empathy to support trainees' learning and development journey.