422 Tni Jobs - Page 3

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Cabs in ODD Hours Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on priya.verma@homebazaar.com

Role : Sr. Process Trainer DESIGNATION : Sr. Process Trainer LOCATION : Gurgaon YEARS OF EXPERIENCE : 4 years Role and key responsibilities: • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. • Accountable for achieving individual training performance metrics. • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. • May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. • Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: • Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) • Strong communication skills, both written and verbal • Proficient in Microsoft Office • Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. • Self-starter, sense of urgency, and works well under pressure. • Strong attention to detail • Sense of professionalism and ability to develop good relationships. Educational qualification: Bachelor & Degree in related field with two to four years of relevant experience preferred. Preferred candidate profile : Immediate joiners or Notice period of 30 days

Job Title: Manager Training Location: Bangalore Whitefield Mode of work: Work from Office Job Type: Full-time Job Summary: The Training Manager will spearhead the development and execution of comprehensive training programs tailored for a dynamic BPO environment. This role is critical in ensuring seamless onboarding, skill development, and performance readiness of both new hires and tenured employees. With a strong emphasis on enhancing early-stage (090 day) employee performance, the manager will collaborate closely with cross-functional teams to drive training effectiveness, uphold compliance standards, and support overall business and client success through continuous learning and operational excellence. Key Responsibilities: Own end-to-end training execution and drive excellence in all external and internal training metrics. Analyze early lifecycle (0–90 days) agent performance and execute targeted improvement plans. Collaborate with Operations, Quality, and other departments to deliver training outcomes as per the defined SOW. Build and maintain a structured framework for TNI (Training Needs Identification) , refresher sessions, and ongoing capability development. Design and implement process controls to reduce errors, escalations, and compliance risks. Lead, coach, and inspire a team of trainers to achieve delivery goals and professional development milestones. Conduct in-depth performance trend analysis and root cause investigations; implement corrective actions based on data insights. Manage and update training content, SOPs, and knowledge repositories to reflect latest business changes and client updates. Establish robust governance on compliance, data security, and risk management across training programs. Monitor training effectiveness through feedback, assessments, and post-training performance metrics. Drive a culture of continuous learning, upskilling, and process innovation within the training function. Required Skills & Competencies: Training & Delivery Expertise Proven experience in managing end-to-end training in a BPO/Contact Center environment. Strong knowledge of training tools, instructional design, adult learning principles, and digital learning platforms. Industry Knowledge In-depth understanding of Voice and Non-Voice BPO operations, including key functions such as customer service, collections, sales, and technical support across diverse industry verticals. Strong grasp of BPO performance drivers, including client SLAs, KPIs, quality scorecards, and compliance benchmarks. Experienced in process audits, root cause analysis, and implementing call quality assurance frameworks to ensure consistent service excellence. Client Management Excellent client-facing and relationship management skills; experience in presenting training outcomes and improvement strategies to external stakeholders. Ability to build trust and credibility with clients through effective communication, problem-solving, and timely reporting. Analytical & Operational Skills Strong data analysis and reporting skills (Excel, dashboards, RCA tools). Ability to translate data into actionable insights to improve training outcomes. People & Leadership Skills Experience in leading training teams, performance coaching, and stakeholder management. Strong interpersonal skills with a collaborative and proactive mindset. Communication Excellent verbal, written, and presentation skills with the ability to engage diverse audiences. Process & Compliance Understanding of compliance, data privacy, and risk governance in BPO operations. Experience in handling internal/external audits related to training and quality. Note: Interested candidates share cv to jagadish.r@genisys-group.com / 7339655795 Preferably looking for Immediate Joiner.

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

As a Regional Retail Trainer, you will deliver effective training and develop our retail team to achieve their targets and contribute to the overall success of our organization. Responsibilities: Collaborate with the Sr. Training Manager to develop and implement effective training programs for the assigned retail team. Conduct engaging and interactive training sessions for retail teams both in-person and remotely. Provide in-depth product knowledge training to ensure the retail team is equipped to confidently present and sell our products. Deliver training on sales techniques, negotiation skills, customer service, and other relevant skills to enhance the retail team's performance. Conduct onboarding training sessions for new hires and familiarize them with company policies, procedures, and product knowledge. Assess the performance of the sales team during training sessions and provide constructive feedback and coaching to address performance gaps. Work closely with store and cluster managers to align training initiatives with sales goals and identify specific training needs. Maintain updated records of training curriculum and material. Skills Required: Bachelor's degree in a relevant field or equivalent practical experience. 2-5 years of experience as a retail trainer, sales trainer, or in a similar training role. Strong knowledge of retail industry practices, sales techniques, and customer service principles. Excellent communication and presentation skills Ability to design and deliver effective training programs, utilizing a variety of training methods and techniques. Proficient in the MS Office suite and other training software/tools. Strong analytical and problem-solving skills Flexibility to travel within the assigned region as required. Languages: Telugu & English.

Wipro - Learning and Development Manager - Chennai Note: We need candidate who will be flexible with shift timings and open for traveling Primary Responsibilities: The candidate shall undertake independent responsibility of a location or multiple locations and organize/drive people capability enhancement initiatives. The potential candidate must be able to conduct training needs identification analysis keeping in view business requirements pertinent to process / function, conceptualize solutions and programs, execute the same within given time-lines and demonstrate effectiveness. The specific responsibilities include the following : 12-15 man-days of training delivery per month towards assigned training programs. The training deployment of these products shall be, largely, in accordance with the calendar drawn for the quarter duly approved. Desired feedback rating for these programs should be equal to or greater than 4.5 The man-days indicated shall, however, not include participation in TTT, program sit-throughs and Boot Camps for 'Trainers Development', Book Reviews and Writing Articles for publishing Driving nominations for programs in locations and ensuring participation across locations for these products basis calendar Closely monitor and drive nominations / participation (engagement numbers) for specific location(s) basis the calendar released Understanding audience requirements, content modification basis needs' analysis, design document review, conducting TTT, ensuring program quality for these products are integral aspects Documentation of program feedback (qualitative and quantitative), reporting on participation (process-wise and BU wise / function wise) for the programs conducted in the location. This documentation needs to be sent to CBE-WBPS and Executive - MIS within the next 24 hours of program conduct. Design and Development of new training programs (comprising development of FG, PG, Slides, customization tools, simulations and case-studies) as well as modifications/revamp for existing programs in various bands Critical Skills Required: Sound written / oral communication skills, conceptual and analytical skills. The candidate must have a minimum of 7 to 8 years of training delivery experience. L&D training background will be preferred. The candidate must possess requisite set of platform skills needed to effectively conduct people development/L&D programs through an interactive learning methodology Willingness to travel within the the city and the country to deliver training programs. The travel frequency might be monthly stretching up to 7 to 10 days in a month. Possess passion and drive towards delivery of developmental training programs Demonstrate high level of energy and enthusiasm during delivery of programs Skills to translate customer requirements into people development initiatives through application of competency development tools / techniques Skills to interface effectively with customers towards needs' identification and conceptualize, develop relevant program content Education: Graduate Candidate Specification: The candidate must be MBA or equivalent with 8-10 years of experience. Prior experience of at least 7-8 years in People Capability Enhancement Training / Behavioural Training and Development is essential for the role. Presently, the candidate needs to be into a role that comprises training needs identification, behavioural content development, training deployment and measurement of training effectiveness. The experience of leading and handling a team engaged in people capability development practices would be an added advantage. Strong interpersonal skills and customer service orientation are a must for the role. A strong sense of commitment, meeting timelines and passion towards people capability development are necessary for the role. Experience Must Have Project/Program Management Vendor and stake holder management Good to have Training delivery and management experience.

Training Manager - ADRV (West, South East) Based out of Mumbai, align with RM-ADRV to enable the channel through Training. Train Advisors, Front-line ADRMs and Cluster Heads Travel to Clusters to cascade customized training inputs Design and co-create ADRV Vertical training calendar and content.

Role & responsibilities: : >> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc >>Ensure all new employees go through the defined new hire learning path for their respective roles in the account >>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team >>Support new hires during OJT and go-live >>Manage/provide refresher and remedial training for existing employees >>Maintain trainee data and information in the central repository to Ensure audit readiness >>Generate training reports from time to time >>provide feedback and coaching to analysts on the floor >>Analyse training need for employees, single point of contact for the account for any training requirements >>responsible for adhering to training guidelines defined by the BU training Function >>responsible to work with operations to bridge gaps during training >>provide pro-active training intervention / guidance to leadership targeting metric / business impact Preferred candidate profile : >>Exposure to Geographical Information System(GIS) knowledge >>Must have good experience in MS-Word, Excel and Presentations or similar tools >>Proficient with MS-Office (Word, Excel, power point) >>Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location >>Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI >>Needs to have strong training ability >>Good rapport building skills, extremely methodical and organized >>Feedback and Coaching skills >>Good analytical ability >>Good reading / learning, researching Skills >>Demonstrated Customer Service Skills

Roles & Responsibilities- - Design and deliver training programs for international processes. - Focusing on TNI, TTT , TNA , OJT. - Develop curriculum materials and assessments to measure trainee performance. Required Candidate profile - Min 1 year experience as Process Trainer in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Job Title: Process Trainer International Voice Experience: 1 to 7 Years Location: Gurgaon Work Type: Work From Office (WFO) Shift : Night Working Days: 5 Days Job Summary: We are seeking a dynamic and experienced Process Trainer to join our international back-office operations team. The ideal candidate will be responsible for delivering effective process training, upskilling new hires, and supporting continuous learning initiatives to ensure operational excellence. Key Responsibilities: Deliver comprehensive process training programs to new hires and existing team members. Design, update, and enhance training modules in alignment with business processes. Conduct pre- and post-training assessments to measure learning effectiveness. Collaborate with operations and quality teams to identify training needs. Monitor trainee performance and provide coaching to improve proficiency. Maintain detailed training records, feedback, and progress reports. Ensure compliance with organizational and client-specific guidelines during training. Facilitate refresher sessions based on performance trends and quality insights. Required Skills & Qualifications: 1 to 7 years of experience in process training, preferably in international back-office/BPO operations. Strong understanding of workflow and process documentation. Excellent verbal and written communication skills in English. Proficient in MS Office (Word, Excel, PowerPoint). Strong presentation, facilitation, and coaching skills. Ability to work during night shifts and handle WFO responsibilities. High adaptability and a proactive approach to training improvements.

Job Description Key Responsibilities: Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Key Skills: Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Eligibility Any Graduate + relevant experience

Job Description: The role is responsible for delivering effective on-the-job training to staff across multiple sites in India. This role ensures that all training is consistent, high-quality. Key responsibilities include designing and facilitating engaging training modules, coaching site-based trainers, and supporting the implementation of brand and operational standards to drive performance and excellence across locations. Key Responsibilities: Training Program Development and Delivery: • Collaborate with the Global Training Manager to localize and implement central training programs for the region. • Develop and deliver region-specific training to address local needs, including both technical and behavioural sessions, in-person and virtual. Stakeholder Collaboration: Work with regional operations, HR, and brand partners to ensure training meets business needs and brand expectations. • Trainer Development: Identify and coach a network of site-based trainers to maintain high training standards. • Data Management and Reporting: Track, analyze, and report training outcomes, updating training records to support decision-making and compliance. • Logistics and Budget Management: Coordinate training logistics with Operations, manage the training budget, and monitor expenditures to ensure cost efficiency. • Brand Partnership: Liaise with brand partners to ensure training content aligns with their standards and continuously refine programs to meet industry trends Other Requirements: Willingness to travel across different cities in India.

Process- Trainer- International Voice only Medical billing Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to improve processes Ensure compliance with internal and client-specific quality standards Key Skills: Proficient in English and any one regional language: Malayalam / Gujarati / Marathi Experience in BPO Quality Assurance Good knowledge of QA tools, audit forms, and call calibration techniques Strong communication and interpersonal skills Ability to analyze data and generate insights for improvement Preferred Qualifications: Graduate in any discipline QA certification (if any) is a plus Familiarity with CRM and call monitoring software Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com

Hiring for Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on chetna.deore@homebazaar.com and for more details contact on 8879002490

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training Contact Person HR Supriya -9289327281

Mention Sneha HR on your resume Call me on - 8447457792 Job Title: Trainer Voice Process Location: Noida Job Type: Full-time Experience Required: Minimum 4 years in a relevant voice sales process, preferably from premium contact centers Job Summary: We are looking for a dynamic and experienced Trainer to join our team and contribute to the growth and development of our voice sales team. The ideal candidate should possess strong training delivery skills, a good grasp of adult learning principles, and a passion for developing talent in a high-performance environment. Key Responsibilities: Deliver effective training sessions for voice process teams, ensuring alignment with business goals. Undergo and successfully complete a presentation round as part of the selection process. Utilize adult learning principles to design, implement, and evaluate training modules. Conduct assessments and provide feedback to trainees for continuous improvement. Collaborate with operations to identify training needs and update content accordingly. Requirements: Minimum of 4 years experience in a voice sales process; experience from premium contact centers preferred. Graduate in any educational discipline. Prior e-commerce industry experience is an added advantage. TTT (Train The Trainer) certification preferred. Strong aptitude skills including reasoning, logic, and problem-solving. Proficient in both oral and written communication. Solid understanding of basic adult learning principles. Proven ability to deliver effective feedback constructively. Fluency in Hindi and English or a regional language. Preferred Skills: Certified trainer from a recognized organization Adaptability to work in a fast-paced and evolving training environment Tech-savvy with working knowledge of virtual training tools

Roles and Responsibilities : Lead Training and Quality support as a Service for our clients. Provide Training and quality support, development of metrics and dashboards in line with customer requirements. Ability to lead a team, coordinate with other locations and drive standardized practices. Should meet and exceed client metrics: external & internal quality metrics should be consistently green. Strengthen quality & training management processes/framework to improve delivery & performance Job Requirements : 12-20 years of experience in a similar role within the ITES / BPO space supporting Banking process Strong knowledge of quality principles and implementation methods. Experience with TNI (Training Needs Identification) analysis tools and methodologies.

Shift: Night shift; flexibility for virtual facilitation and weekend availability if needed Qualification : Graduation Experience : 5 years 7 years Experience Breakup: BPO & Non-BPO experience in Learning & Development, preferably Media/Corporate Training domains Essential Hiring Skills • Advanced facilitation and presentation skills • Instructional design and curriculum development experience • Excellent communication and interpersonal skills • Stakeholder and vendor management skills • Interviewing and competency assessment experience • Team-building and problem-solving skills • Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook) Good to have Hiring Skills: Familiarity with Learning Management Systems (LMS) • Ability to drive innovation in learning strategies Responsibilities: Drive end-to-end learning programs (TNI/TNA to delivery) aligned with business goals • Engage stakeholders to ensure training initiatives meet strategic objectives • Design and facilitate content for managerial and leadership development • Promote tech-enabled learning; conduct skill gap analyses and build capability • Monitor program effectiveness; ensure compliance with training standard Language Proficiency Level: English-Spoken & Written: B2/C1 level Location: Chennai (WFO)

Job Title: Voice and Accent Trainer Location: Mysuru (Infosys BPM) Experience Required: 49 years Employment Type: Full-Time Qualification: Full-time graduate (15 years of education) Key Responsibilities: Training & Facilitation Conduct customer service training , refresher sessions , and coach-the-coach programs . Use effective behavioral training and facilitation skills . Adapt training flow based on participants’ Wants, Interests, and Needs (WINs) . Provide floor support post-training to ensure learning retention and performance improvement. Analysis & Planning Conduct training needs assessments and recommend suitable programs. Analyze data from multiple sources to identify improvement areas. Use appropriate tools for data collection , quality checks , and reporting . Program Design & Execution Plan and schedule training sessions efficiently. Ensure timely execution of training and coaching plans. Complete all administrative tasks related to training. Coaching & Support Offer accent neutralization , voice modulation , and pronunciation coaching . Support team leads, quality analysts, and subject matter experts in performance enhancement. Exhibit patience and dedication to help participants improve. Skills & Competencies: Strong command of English language , phonetics , and linguistics . Excellent interpersonal and communication skills . Ability to design and deliver customized training programs . Familiarity with international customer service standards and cultural sensitivity . Role & responsibilities

About the Role: We are seeking an energetic and experienced Training Manager to lead and implement our organization's training and development initiatives. The ideal candidate will be passionate about learning and development, with a strong focus on enhancing employee performance and organizational effectiveness. Responsibilities: Training Needs Assessment: Conduct thorough needs assessments to identify skill gaps and training opportunities across the organization. Curriculum Development: should have basic understanding on Design, develop, and implement comprehensive training programs aligned with business objectives and employee needs. Content Creation: Create engaging and effective training materials, including presentations, manuals, and online courses. Training Delivery: Deliver high-quality training sessions, leveraging a variety of instructional methods (e.g., classroom, virtual, blended learning) as when needed Performance Measurement: Track and measure the effectiveness of training programs using relevant metrics and KPIs. Employee Development: Foster a learning culture by providing ongoing coaching, mentoring, and development opportunities. Budget Management: Manage the training budget, ensuring efficient allocation of resources. Stakeholder Management: Collaborate with external & internal leader to achieve year end goals Stay Updated: Keep abreast of industry trends and best practices in training and development. Six Sigma: Apply Six Sigma methodologies to improve training processes and outcomes. Added Advantage if, has Strong understanding of adult learning principles and instructional design Excellent communication and presentation skills Proficiency in using training delivery tools and technologies A passion for continuous learning and improvement Strong understanding of customer centricity and content creation

As a Process Trainer at Aimlay Pvt. Ltd., located in Fourth Floor, D Mall, 412, Sector 10, Rohini, New Delhi, Delhi 110085, you will play a crucial role in training and developing the team members. We are seeking a candidate with at least 2 years of experience in process or soft skills training, exceptional English communication skills, and a comprehensive understanding of training frameworks like TNA, TNI, OJT, NHT, and refresher training. Experience in conducting soft skills training is a must for this role. Your primary responsibilities will include conducting New Hire Training (NHT) to ensure a smooth onboarding process, identifying training needs through Training Needs Identification (TNI) and creating relevant training content, designing and implementing Training Needs Analysis (TNA) strategies, providing On-the-Job Training (OJT) sessions for practical learning, organizing regular Refresher Training for existing employees, facilitating Soft Skills Training to improve interpersonal and communication abilities, evaluating training effectiveness through feedback and assessments, aligning training programs with organizational objectives in collaboration with team leaders, maintaining training records, and preparing reports for management review. To excel in this role, you should have a minimum of 2 years of experience in process or soft skills training, proficiency in spoken and written English, hands-on knowledge of TNA, TNI, OJT, NHT, and refresher training techniques, excellent presentation and communication skills, the ability to engage trainees at various experience levels, as well as strong analytical and organizational capabilities. In return, Aimlay Pvt. Ltd. offers a competitive salary of up to 35,000/- CTC, ample growth opportunities in a dynamic learning environment, a collaborative work culture, and supportive management. If you meet the requirements and are eager to contribute to our team, please send your resume to 9599039156, recruitmentexec.hr@aimlay.com, or visit our office location mentioned above to apply for this exciting opportunity.,