We are looking for Manager-who can Champion training process and its effective implementation and tracking to sales and service organizations (direct and distributors) globally to enable achieving intended sales and service. Desired Qualification : Bachelors degree in Mechanical Engineering, Industrial Engineering, or a related field Desired Qualification: 8-10 years of experience in technical L&D, sales or after market areas or technical selling/service training experience globally. Preparation and delivery of training content globally Preparation of technical training framework for a B2B industrial machinery Experience in measurement of training effectiveness Interested candidates can share your updated cv's to sountharya.karnan@elgi.com

Role & Responsibilities The PMO/Agile Lead will oversee the project management office (PMO) and drive agile adoption across the IT and business functions for ELGi. MO Leadership and Governance Establish and maintain a PMO framework to standardize project management practices, tools, and reporting in line with ELGis existing product development and project management methodologies Oversee the end-to-end project lifecycle, ensuring projects are delivered on time, within scope, and within budget. Define KPIs and metrics to monitor project performance, resource utilization, and portfolio alignment with business objectives. Implement governance structures to ensure alignment with strategic goals, prioritization of initiatives, and risk management. Agile Transformation and Delivery Lead the adoption of agile frameworks (e.g., Scrum, Kanban, SAFe) across IT and business teams to enhance delivery speed and adaptability. Champion agile practices to foster cross-functional collaboration and iterative delivery of value. Provide coaching and training to project managers, product owners, and teams to enhance agile capabilities. Serve as a Scrum Master or Release Train Engineer (RTE) when required, ensuring delivery teams are effective and aligned with objectives. Portfolio and Resource Management Manage the IT and digital transformation project portfolio, ensuring alignment with enterprise priorities. Ensure that project delivery is efficient, aligned with strategic goals, and executed with agility Collaborate with leadership to prioritize projects, allocate resources, and address capacity constraints. Provide transparency to executive leadership through regular reporting on project health, risks, and outcomes. Continuous Improvement Establish mechanisms for project and agile retrospectives to identify improvement opportunities and implement lessons learned. Leverage tools and techniques to optimize project delivery efficiency, resource management, and stakeholder satisfaction. Foster a culture of collaboration, continuous improvement, and disciplined delivery, ensuring IT and business projects deliver measurable value. Collaboration and Stakeholder Management Partner with business units, IT, and executive leadership to ensure projects meet strategic and operational needs. Act as a trusted advisor to leadership on program delivery, governance, and agile transformation. Build relationships across the organization to align stakeholders and mitigate delivery challenges. Preferred Candidate Profile Leadership and Governance with strong experience in establishing and leading PMOs with a focus on project delivery and governance. Proven ability to lead agile transformations, balancing structured project management practices with agile methodologies. Deep understanding of project management (Waterfall, Agile, and hybrid models) and tools like Jira, MS Project, Rally, or Trello. Expertise in scaling agile practices for large and complex organizations (e.g., SAFe). Strategic Thinking and Execution Ability to prioritize and align project portfolios with organizational goals. Skilled in driving measurable business outcomes through disciplined project delivery and agile execution. Change Management and Communication skills 15+ years of experience in project/program management, with at least 5 years leading PMO and agile transformations. Proven experience in managing large portfolios and delivering enterprise-wide IT projects. Experience in driving agile adoption within complex, global organizations (manufacturing experience is a plus). Bachelors degree in Information Systems, Business, Engineering, or a related field (Masters degree preferred) Certifications: PMP (Project Management Professional) or PRINCE2 Certified Scrum Master (CSM) SAFe Program Consultant (SPC), or equivalent ITIL Certification (preferred) Agile Leadership Certifications (e.g., PMI-ACP, Lean Six Sigma

Role & Responsibilities The Enterprise Architect Head will lead the Enterprise Architecture function, driving the design and implementation of an integrated technology landscape that aligns with the organizations business strategy and digital transformation goals. This role is responsible for developing a holistic, future-ready architecture roadmap across business, data, application, infrastructure, and security domains to support the organizations growth, agility, and innovation. Enterprise Architecture Strategy and Vision Develop and drive the enterprise architecture vision, strategy, and roadmap to align technology initiatives with business goals. Define and govern architecture principles, frameworks, and standards across business, data, application, infrastructure, and security domains. Lead efforts to modernize and optimize legacy systems, enabling adoption of emerging technologies such as cloud, Industry 4.0, AI/ML, IoT, automation, and composable architecture. Provide strategic guidance for adopting emerging technologies (e.g., AI, cloud, Industry 4.0). Business and IT Alignment Partner with business leaders to understand ELGis strategic goals, challenges, and opportunities, ensuring technology investments deliver measurable business outcomes Translate business strategies into actionable technology roadmaps, ensuring scalability, agility, and cost-effectiveness. Define architecture governance processes to assess and approve technology decisions while balancing innovation and risk. Support enterprise initiatives such as ERP modernization, platform integration, cloud migration, and data-driven transformation. Technology Architecture Leadership Oversee the development of architecture blueprints and reference models across all domains (e.g., business, data, application, and infrastructure). Drive the adoption of cloud-native architectures, microservices, APIs, and event-driven frameworks for modern application design. Partner with data teams to enable enterprise data platforms, master data management, and advanced analytics capabilities. Ensure robust security-by-design practices, collaborating with cybersecurity teams to embed security into the architecture lifecycle. Lead innovation by evaluating emerging technologies, trends, and vendors to assess their applicability to the organizations needs. Develop a future-state technology roadmap aligned with business strategy, considering manufacturing-specific needs like IoT, automation, and supply chain optimization. Monitor technology trends and industry best practices to ensure the architecture evolves with market demands Lead and mentor a team of architects specializing in business, data, application, infra and security domains Advocate for green IT and sustainable technology practices to align with corporate ESG goals. Act as the primary liaison between IT and business stakeholders to drive consensus and manage expectations. Collaborate with external vendors and consultants, as needed, to support the development and implementation of specific aspects of the business architecture. Continuously review and refine the enterprise architecture to ensure its relevance and effectiveness in supporting ELGi'S evolving needs and market dynamics. Lead and support business transformation initiatives driven by changes in the industry, market conditions, or internal strategic shifts. Architecture Governance and Standards Implement architecture governance frameworks and processes to standardize technology adoption across the enterprise. Chair the Enterprise Architecture Review Board (ARB), ensuring alignment of projects with defined architecture principles. Monitor compliance with architecture standards, identifying risks, opportunities, and deviations that require corrective action. Develop metrics and KPIs to measure architecture performance and value delivered to the business. Serve as a strategic advisor to leadership, ensuring technology investments drive innovation, operational efficiency, and business transformation. Establish governance processes to manage architecture compliance and ensure adherence to enterprise-wide standards. Define and oversee the implementation of enterprise-wide architecture standards, frameworks, and guidelines. Leadership and Team Development Lead and mentor a team of domain architects (business, data, applications, infrastructure, and security), fostering collaboration and excellence. Build a high-performing architecture function by upskilling the team and driving the adoption of modern architectural practices. Promote a culture of innovation, experimentation, and continuous learning to stay ahead of technology trends. Collaboration and Stakeholder Engagement Engage with IT leadership, business stakeholders, and external partners to drive alignment on technology strategy and priorities. Collaborate with delivery, operations, and project management teams to ensure seamless execution of technology initiatives. Manage vendor relationships, ensuring technology solutions meet architectural standards and business needs. Preferred Candidate Profile Strong expertise in enterprise architecture frameworks such as TOGAF, Zachman, or equivalent. Experience designing and implementing large-scale enterprise architectures across business, data, application, infrastructure, and security domains. Expertise in cloud architecture (AWS, Azure, or GCP), API management, microservices, and modern application development methodologies. Knowledge of emerging technologies, including AI/ML, IoT, edge computing, composable architecture, and automation. Deep understanding of data platforms, integration strategies, and cybersecurity principles in a modern enterprise landscape. Proven ability to develop enterprise architecture strategies that drive business transformation and operational excellence. Strong leadership skills with experience in managing and developing high-performing architecture teams. Ability to influence senior stakeholders and collaborate with cross-functional teams to achieve enterprise goals. Strong analytical mindset with the ability to assess complex technology environments, identify gaps, and propose innovative solutions. Excellent problem-solving skills with a focus on driving business outcomes through strategic technology initiatives. Exceptional communication, presentation, and interpersonal skills to engage with technical and non-technical stakeholders. Ability to translate complex architectural concepts into clear, actionable insights for business and IT leaders. 15+ of experience in enterprise architecture roles, including at least 5 years in a leadership capacity. Proven track record of driving enterprise-wide technology transformation in a global, complex environment. Experience in large-scale cloud migration, ERP modernization, application modernization, and data-driven initiatives. Exposure to the manufacturing industry or similar domains with diverse and legacy IT landscapes is preferred. Bachelors degree in Computer Science, Information Technology, Engineering or a related field (Masters Degree preferred) Certifications: TOGAF or Zachman certified ITIL Foundation / Expert Certified Information Systems Security Professional (CISSP) or equivalent (preferred) Cloud Certification (AWS, Azure, or GCP Architect) PMP or Agile certifications (e.g., SAFe, Scrum master) will be plus

Role & responsibilities To Lead the design, implementation, and continuous improvement of IT Service Management (ITSM) processes and practices across the organization. The role oversees ITSM framework across global ELGi market units, managing incident, problem, change, and service request processes while driving automation, standardization, and continuous improvement. IT Service Management Strategy Develop and implement a global ITSM strategy and roadmap aligned with IT and business objectives. Define and optimize core ITSM processes, including incident, problem, change, request, asset, and knowledge management. Drive the adoption of ITIL best practices to improve service delivery, operational efficiency, and customer satisfaction. Lead the transition to modern ITSM platforms and tools to enable process automation, scalability, and real-time visibility. Service Operations and Delivery Oversee global IT service operations, ensuring timely resolution of incidents, problems, and service requests within agreed SLAs and KPIs. Drive root cause analysis and preventive measures to minimize recurring incidents and improve system reliability. Optimize change and release management processes to minimize disruptions and enhance operational stability. Collaborate with infrastructure, applications, and business teams to ensure seamless service delivery. Implement service reporting and dashboards to track performance, identify trends, and drive decision-making. Continuous Improvement and Automation Identify opportunities for process improvement and service optimization to enhance efficiency, reduce costs, and improve user experience. Drive the adoption of automation (e.g., AIOps, chatbots, robotic process automation) to streamline service management processes. Champion continuous improvement initiatives, including service quality assessments, user feedback analysis, and proactive monitoring. Service Governance and Compliance Establish governance frameworks for ITSM processes, ensuring compliance with IT policies, standards, and regulatory requirements. Define and monitor SLAs, OLAs (Operational Level Agreements), and KPIs to measure and improve service performance. Drive the development and enforcement of ITSM documentation, including process workflows, SOPs, and knowledge base articles. Stakeholder Management and Communication Act as the key point of contact for business stakeholders to understand service requirements and expectations. Partner with IT leaders, vendors, and service providers to ensure alignment of IT services with business priorities. Communicate ITSM performance, challenges, and opportunities to senior leadership and business units through clear reporting and updates. Leadership and Team Development Lead and mentor a global team of IT service managers, analysts, and support staff, fostering a culture of excellence and accountability. Drive skills development and training for the ITSM team to keep pace with evolving tools, technologies, and practices. Promote collaboration and knowledge sharing within the team and across IT functions. Preferred candidate profile In-depth knowledge of IT Service Management frameworks (ITIL) and experience implementing ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti). Strong understanding of IT operations, infrastructure, and service delivery in a global enterprise environment. Expertise in incident management, problem management, change management, and service request management. Experience with automation, monitoring tools, and AI-based ITSM practices (AIOps, proactive incident resolution). Proven ability to develop and execute global ITSM strategies that align with business objectives. Strong leadership skills with experience managing diverse, global teams in a matrixed environment. Ability to drive cultural change and promote a customer-centric approach to IT services. Ability to standardize and optimize ITSM processes to improve efficiency, compliance, and service quality. Strong analytical skills to identify trends, analyze performance metrics, and drive data-driven decisions. Exceptional communication and interpersonal skills to engage with senior leadership, business stakeholders, and IT teams. Proven ability to manage vendor relationships and ensure service provider performance aligns with SLAs. Demonstrated experience in driving service automation, continuous improvement initiatives, and innovation in IT service management. Ability to address complex ITSM challenges through proactive analysis and creative problem-solving. Desired Experience and Qualification 15+ years of experience in IT Service Management, with at least 5 years in a leadership role overseeing global ITSM operations. Proven track record in implementing and optimizing ITSM processes and tools in a large, complex enterprise. Experience in managing service delivery in a global environment with geographically dispersed teams. Experience driving ITSM automation, AIOps, and process improvements to enhance operational efficiency. Bachelors degree in Information Technology, Computer Science, or a related field (Masters degree preferred). Certifications: ITIL certification (minimum ITIL v4 Foundation, Expert/Master preferred). Certifications in ITSM tools (e.g., ServiceNow Certified Implementation Specialist) are a plus. PMP or Agile certifications (e.g., Scrum Master) are desirable for project management responsibilities.

Purpose of the job: The ME Process Engineer is responsible for defining and establishing manufacturing and assembly processes for production line. Instituting and implementing process improvements to address increased levels of productivity, quality and driving cost reductions are critical to the role holder. Key Responsibilities : 1. Responsible for design, facilitation and implementation of existing / new process in production / assembly lines 2. Responsible for study and implementation of capacity management activities for planned and projected production requirements and business objectives 3. Plan, develop and implement projects to improve productivity, increase process efficiency, reduction in employee fatigue 4. Ensure documentation of processes in authorized formats and provide inputs / feedback on process changes / improvement activities Educational Qualification / Experience required : - Graduate Engineering Degree in Production / Mechanical discipline - Certification in Lean manufacturing - Experience of 5 to 6 years in process / industrial engineering - Should possess experience in lean manufacturing systems

Role & responsibilities • Core experience in design and development of desiccant dryers for compressed air application • Knowledge in desiccants, Heat exchangers, fans, valves & controllers • Knowledge in manufacturing/testing facilities requirements • Knowledge in supplier network of dryer related parts • Knowledge in statuary, standard and certification requirements Preferred candidate profile Any Graduate with experience in designing & developing desiccant dryers and related ( Draftsman/Service/Utility/Maintenance persons, Please ignore this opportunity)

Role & responsibilities: Identify new prospects/segments (Pharma, F&B) and retain existing customers to sustain and improve sales & profitability in the assigned region. Ensure Direct sales revenue as per the business plan. Identify new business opportunities and segments for OFSAC product group in assigned region. Retain existing customer base for OFSAC in assigned region. Implement measures to enhance the turnkey projects business. Improve market visibility of the offered products to enhance sales across the region. Review Go to Market process for Direct sales, provide support to enhance the lead conversion of targeted product segments. Identify and visit key customers and participate in industrial exhibitions to generate business. Identify and convert the old oil free units in order to offer refurbished compressors. Perform the orders lost analysis for dealers and direct sales team. Review Orders lost analysis and plan corrective actions to minimize the number of orders lost. Manage the Accounts Receivables (AR) and reduce the outstanding payments to maintain a healthy cashflow. Responsible for assessment and development of sales team capability. Ensure continuous skills training and development of team members through regular training. Preferred candidate profile: Prior B2B Sales Experience in Compressor/ Industrial Equipments/ Capital Equipments / Industrial Pumps. Perks and benefits: Competitive Salary Benefits Group Medical Insurance New Car Purchase Policy Accidental Coverage

Overview: The role holder plays a pivotal role in driving aftermarket Piping sales across the designated geography. The role holder plays a crucial role in managing relationships with the channel partner(s) within a specific geography and provide technical sales support to the channel partners, ensuring they have the necessary knowledge to promote and sell Piping. Roles: Ensures achievement of sales targets that leads to profitability and growth. Co-ordination for on-time delivery Piping. Collaborate with the service team for Lead generation from prospective customers. Adequate support to deliver profitable and sustainable business for the allocated geography. Manages long-term relationships and ensures high customer satisfaction. Drive sales aligned with divisional goals to achieve the set targets through sale of Piping. Establishes alliances with the channel partners and the team of dealer/channel partner to drive Piping sales. Build strong customer relationships across the assigned geography to drive Piping sales. Recommend discount pricing for Piping and timely collections of account receivables from channel partner and customers. Ensure that the inventory of Piping and accessories are maintained by the dealers. Adhere to sales process.

Key Purpose of the Job : The ME Process Engineer - Motor is responsible for defining and establishing manufacturing and assembly processes for production lines in Elgi. Instituting and implementing process improvements to address increased levels of productivity, quality and driving cost reductions are critical to the role holder. Key Responsibilities : 1. Responsible for design, facilitation and implementation of existing / new process in production / assembly lines 2. Responsible for study and implementation of capacity management activities for planned and projected production requirements and business objectives 3. Plan, develop and implement projects to improve productivity, increase process efficiency, reduction in employee fatigue 4. Ensure documentation of processes in authorized formats and provide inputs / feedback on process changes / improvement activities Educational Qualification / Experience required : - Graduate Engineering Degree in Electrical/Mechanical Engineering - Certification in Lean manufacturing - Experience of 5 to 6 years in process / industrial engineering - Should have experience in LV motor manufacturing - Should possess experience in lean manufacturing systems

Role & responsibilities: Ensures strategic alignment, profitability, and growth. Provides leadership, direction, and operational guidance. Work closely with the Aftermarket Team to address customer complaints. Collaborate to ensure on time submission of drawings & documentation and closure of projects. Manages long-term relationships and ensures high satisfaction. Coordinate and build connections with the stakeholders (EPC contractors, Energy auditors & consultants). Implements sales strategies and drive team to achieve budgeted sales. Builds strong customer relationships to drive business. Drive and govern adherence to EVEREST sales processes for long term sustainability. Secures favourable pricing, terms, and contracts to enhance revenue and drive the team for timely collections of account receivables. Collaborates with the business development team to strengthen ELGis market penetration through effective networking, brand awareness, and product positioning. Develops high-performing sales teams. Preferred candidate profile: Bachelor's degree in a relevant field such as Business Administration, Sales & Marketing, or Engineering. MBA in Sales & Marketing is desirable. Minimum 9 years of total work experience in sales function within manufacturing industry, preferably with team handling experience . Proven expertise in managing industrial sales and achieving high impact results. Experience in the compressor or capital equipment sales is preferred.

Product Manager - Portables Create a global product roadmap for Oil Free Portable air compressors, taking into consideration the end customer and distributor needs, industry trends, and competition insights. Initiate and drive product development based on product strategy and new opportunities identified. Provide support to the sales team by launching new products and improving existing products with Compelling Value Propositions (C-VAP) for the end customers to successfully position ELGis products in the market. Product Manager - Controller Create global road map for product portfolio of controls and instrumentation for compressors and accessories. Taking into consideration the end customer needs, distributor needs, industry trends and competition insights with Techno-commercial aspects To provide inputs to the engineering team for on-board micro-controllers, including parameters to be monitored, optimization and remote monitoring and controls. Give techno commercial To assess and propose solution offering of Master controllers, PLC, SCADA, DCS, IOT for compressed air installations Identify stated needs and unstated wants of controls architecture and data analytics requirements of overall compressed air installation. Initiate and drive product development based on product strategy and new opportunities identified. Provide support to the sales team by launching new products and improving existing products with Compelling Value Propositions (C-VAP) for the end customers to successfully position ELGis products in the market. Product Manager - Reciprocating Compressors Support creating a global product roadmap for oil-lubricated air compressors, taking into consideration the end customer and distributor needs, industry trends, and competition insights. Support initiation and drive product development based on product strategy and new opportunities identified. Provide support to the sales team by launching new products and improving existing products with Compelling Value Propositions (C-VAP) for the end customers to successfully position ELGis products in the market.

Key Purpose of the Job: The After Sales Engineer is responsible for ensuring technical service for breakdowns are handled for restoration of compressed air as per service level agreements. Ensuring regular service, maintenance activities and collections as per schedule in the geographies assigned is critical to the role holder. Additionally, the role holder is responsible for achievement of aftermarket targets for spares and service. Educational Qualification / Experience required: Any UG degree with relevant experience & skill. Experience of 3 to 9 years in aftermarket service of compressors. Should possess knowledge of diagnostic methods, tools & techniques. Should have experience in managing teams. Key Responsibilities: Responsible for ensuring restoration of compressed air at customer site in the event of compressor breakdown. Responsible for ensuring completion of regular service activities, documentation, other aftermarket activities. Responsible for achieving aftermarket targets for servicing, AMCs, spares, etc. Responsible for achieving customer satisfaction index targets. Responsible for overseeing aftermarket operations of assigned dealerships. Supervise service team for achieving service and spares sales targets as per plan.

Purpose: The role holder is responsible for driving analysis and proposing actionable insights to the Head Channel Sales. The role holder anchors and monitors programs / initiatives across channel Sales. Role & responsibilities: Bring in actionable insights from input metrics; Ensure timelines adherence and track milestone achievements. Support and formulate the ABP. Ensures that the inventory queries are addressed, and delivery schedules are managed. Drives proper coordination with customers as required to manage inspection, commercials and dispatch details. Perform analytics with data captured in CRM and LN to arrive at actionable insights. Propose detailed action plan to achieve sales objectives and customer delight. Drive programs / initiatives and track progress. Perform financial analysis and track adherence to achieve ABP goals. Use the lead indicators from various sources to achieve customer delight, business planning (sales & inventory mgmt.) Work with channel & operations team to propose action plans with detailed implementation steps. Work with channel & operations team for timely adherence of various initiatives. Act as project manager and propose mitigation plan for any potential risk & delay. Achieve product mix and financial goals inline with ABP, drive focus for new product sales. Preferred candidate profile: Experience of 2-5 years in Business Analytics / Sales Excellence. Should possess knowledge of MS office, Power BI and exposure to any ERP. Bachelor's degree in a relevant field such as Business Administration, Marketing, or Engineering, combined with an MBA in Sales & Marketing.

Overview: The role holder will orchestrate the overall critical Business Excellence initiatives with respect to Project Management, Master Data Management & Data Analytics with relevant sales and Marketing stake holders. Role & responsibilities: Align project outcomes with the organizations strategic objectives and provide status updates on work streams. Collaborate with business unit leaders to seek closures on MDM & Analytics touch points that pertains to field force. Collaborate with IT / Digital professionals to ensure technical support on Project management, Master Data management and Data analytics. Design, Run, Collaborate, and provide timely status check to Head BE and all business stake holders on the various CRM projects running in ELGi. Function as a business SPOC to ensure timely corrections of master data and transactions data for the CRM engine, thereby ensuring the data visibility and output is in line with org goals. Function as a bridge between PBI developer and Business stakeholders to gather requirements for Dashboards, and ensure the right data point is provided to the developer for developing the desired dashboards. Owning the long-term Master data management cadence for running smooth and hygienic data touch points in CRM, thereby ensuring quality data input and Output in CRM. Conduct timely feedback sessions with CRM end users to understand system related / data related needs, and ensure the right solution is provided by coordinating with BE team, DNA, IT and business stake holders. Usage of professional tools for Project management to be looked at, to give a seamless output visibility to all BE stake holders. Reduction in number of data errors while the business stake holders are viewing the dashboard for effective decision making. Closure on business needs in terms of automated PBI dashboards, sign off from the concerned team who has given business requirement. Long term MDM tool to be evaluated, to ensure correct master data lies in CRM and allied systems, as an intermediatory solution. Need based evaluation methods to be adopted, in line with BE framework. Preferred candidate profile: Minimum of 45 years of experience into small to large scale CRM Implementation. Direct experience with Project management. Proficient in Master data management with an org of Small to Large scale. Masters in IT, Data analytics or Allied streams, Bachelors in any stream

B.E/B.Tech (Mechanical/Automotive) Preferred : M.E/M.Tech in Design/CADCAM/Thermal/Heat & Mass Transfer/Tribology/Fluid mechanics/Applied mechanics The Product Development/subsystems engineer is responsible for designing new parts, subsystems and their integration into products. This includes concept development, design, improvement, problem solving, design verification and coordination with various stakeholders for subsequent implementation. Able to carry out design calculations and selection of parts & sub systems Develop 3D models and drawings for concepts & development involving GD&T requirements Should have the ability to carry out design calculations involving parts, subsystems & their integration Able of carry out design process to meet DFMEA, DFM, DFA & DFS requirements & change management

Key Purpose of the Job : The Customer Care Associate is responsible for attending calls and handling customer interactions in the customer service toll free number. This includes logging of customer complaints, assigning technicians, addressing service requirements / queries, conducting service evaluations and documentation of calls. Educational Qualification / Experience required : - Graduate degree in any discipline - Experience of 3 to 5 years in call centre - Should possess multilingual skills - Must possess knowledge of spoken Hindi Key Responsibilities : 1. Responsible for attending calls on toll free number and ensuring action is taken to resolve complaints 2. Responsible for attending to enquiries made by potential customers on Toll Free Number 3. Handle calls for feedback and evaluation of aftermarket service 4. Handle After Call Work (ACW) including MIS, documentation Task Analysis: Indicative Tasks 1. Responsible for attending calls on toll free number and ensuring action is taken to resolve complaints Attend to incoming calls on toll free number and log calls in Customer Care System (CCS). Ensure breakdowns calls are immediately assigned and action is taken. Use and adhere prepared / set script while receiving calls and during interaction with customers, dealers. Ensure adherence to call answer timeframes, call hold time, calls in queue as per defined procedures. Provide initial level inputs / guidance to customers to resolve issues based on checklists, quick reference guides and other support materials. Provide customers with tracking numbers to be used as reference till issues are resolved and closed. Assign and direct calls / complaints to aftermarket service based on product range, customer locations and other parameters. Track and monitor progress made by aftermarket service technicians including dealer technicians. Escalate unresolved customer complaints / issues / complications to higher levels, as necessary. Seek confirmation from customers on resolution of complaints and complete closure documentation. 2. Responsible for attending to enquiries made by potential customers on Toll Free Number Use and adhere to prepared / set script while receiving calls and communicating with customer. Provide basic / first level information to potential customers with inputs from product documentation, user manuals, quick reference guides and other support materials. Based on product range, customer, location, direct the enquiry to concerned Sales Engineer / Area Sales Manager. Provide support to AMC enquiry generation by providing potential / existing customers information on AMCs. 3. Handle calls for feedback and evaluation of aftermarket service Use and adhere to prepared / set script while making calls and communicating with customer. Use appropriate questionnaire based on customer stage in customer life cycle (for example, post commission, post installation, post resolution of complaint). Escalate any issues / queries raised by customer to appropriate teams. Record responses made by customers in the database and ensure accurate documentation. 4. Handle After Call Work (ACW) including MIS, documentation Prepare complaint register, update records as and when action is taken. Keep accurate records of enquiries, discussions, correspondence with customers in database. Provide support in other activities in aftermarket (for example, identify discrepancy in dealer e- reimbursement settlement by studying the difference in batch wise amounts). Extract recorded information from database and prepare reports for periodical reviews. Provide ad hoc reports / information as and when required by business.

Role & responsibilities: Identify new prospects/segments (Pharma, F&B) and retain existing customers to sustain and improve sales & profitability in the assigned region. Ensure Direct sales revenue as per the business plan. Identify new business opportunities and segments for OFSAC product group in assigned region. Retain existing customer base for OFSAC in assigned region. Implement measures to enhance the turnkey projects business. Improve market visibility of the offered products to enhance sales across the region. Review Go to Market process for Direct sales, provide support to enhance the lead conversion of targeted product segments. Identify and visit key customers and participate in industrial exhibitions to generate business. Identify and convert the old oil free units in order to offer refurbished compressors. Perform the orders lost analysis for dealers and direct sales team. Review Orders lost analysis and plan corrective actions to minimize the number of orders lost. Manage the Accounts Receivables (AR) and reduce the outstanding payments to maintain a healthy cashflow. Responsible for assessment and development of sales team capability. Ensure continuous skills training and development of team members through regular training. Preferred candidate profile: Prior B2B Sales Experience in Compressor/ Industrial Equipments/ Capital Equipments / Industrial Pumps. Perks and benefits: Competitive Salary Benefits Group Medical Insurance New Car Purchase Policy Accidental Coverage