Business Excellence Champion - Bangalore/Coimbatore

Overview:

The role holder will orchestrate the overall critical Business Excellence initiatives with respect to Project Management, Master Data Management & Data Analytics with relevant sales and Marketing stake holders.

Role & responsibilities:

• Align project outcomes with the organizations strategic objectives and provide status updates on work streams.
• Collaborate with business unit leaders to seek closures on MDM & Analytics touch points that pertains to field force.
• Collaborate with IT / Digital professionals to ensure technical support on Project management, Master Data management and Data analytics.
• Design, Run, Collaborate, and provide timely status check to Head BE and all business stake holders on the various CRM projects running in ELGi.
• Function as a business SPOC to ensure timely corrections of master data and transactions data for the CRM engine, thereby ensuring the data visibility and output is in line with org goals.
• Function as a bridge between PBI developer and Business stakeholders to gather requirements for Dashboards, and ensure the right data point is provided to the developer for developing the desired dashboards.
• Owning the long-term Master data management cadence for running smooth and hygienic data touch points in CRM, thereby ensuring quality data input and Output in CRM.
• Conduct timely feedback sessions with CRM end users to understand system related / data related needs, and ensure the right solution is provided by coordinating with BE team, DNA, IT and business stake holders.
• Usage of professional tools for Project management to be looked at, to give a seamless output visibility to all BE stake holders.
• Reduction in number of data errors while the business stake holders are viewing the dashboard for effective decision making.
• Closure on business needs in terms of automated PBI dashboards, sign off from the concerned team who has given business requirement.
• Long term MDM tool to be evaluated, to ensure correct master data lies in CRM and allied systems, as an intermediatory solution.
• Need based evaluation methods to be adopted, in line with BE framework.

Preferred candidate profile:

• Minimum of 45 years of experience into small to large scale CRM Implementation.
• Direct experience with Project management.
• Proficient in Master data management with an org of Small to Large scale.
• Masters in IT, Data analytics or Allied streams, Bachelors in any stream