422 Tni Jobs - Page 7

Create and Execute Learning Strategies and Programs & Training. Evaluate Individual and Organizational Development Needs. Implement Various Learning Methods Companywide (e.g., Coaching, Job-shadowing, online Training, Etc.) Design and Deliver E-learning Courses, Workshops, and other Training Assess the Success of Development Plans and Help Employees Make the Most Of learning Opportunities Help Managers Develop Their Team Members Through Career Pathing Track Budgets and Negotiate Contracts Hire and Oversee Training and L&d Specialists Organize Meetings with Management Before Preparing Course Materials to Ensure A detailed Understanding of Training Subjects and Processes Continually Research Methods and Techniques in Workplace Training and Remain Up To date On Developments Within the Industry and Competitors Collect Information from Senior Management and other Departments Regarding How well Employees Retain the Information and Use the Concepts Learned During The training Courses Administer Tests After the Completion of Training Courses to Determine The effectiveness of Training Strategies Create Printed and Instructional Materials to Be Distributed During Training Actively Seek Current Training Methods and Best Practices to Facilitate Training employees Conduct Regular Meetings with Senior Management to Identify Subjects Be Addressed or Areas in Need of Additional Instruction Create Internal Marketing Materials to Be Distributed Throughout the Company To announce Training Programs and Details Experience 2 - 7 Years Industry Education Teaching Training Counselling Academic Qualification Other Bachelor Degree Key Skills Sales Product Trainer Product Training Sales Training

Key Responsibilities: Create and execute learning strategies and programs & training. Evaluate individual and organizational development needs. Implement various learning methods companywide (e.g., coaching, job-shadowing, online training, etc.) Design and deliver e-learning courses, workshops, and other training Assess the success of development plans and help employees make the most of learning opportunities Help managers develop their team members through career pathing Track budgets and negotiate contracts Hire and oversee Training and L&D Specialists Organize meetings with management before preparing course materials to ensure a detailed understanding of training subjects and processes Continually research methods and techniques in workplace training and remain up to date on developments within the industry and competitors Collect information from senior management and other departments regarding how well employees retain the information and use the concepts learned during the training courses Administer tests after the completion of training courses to determine the effectiveness of training strategies Create printed and instructional materials to be distributed during training Actively seek current training methods and best practices to facilitate training employees Conduct regular meetings with senior management to identify subjects be addressed or areas in need of additional instruction Create internal marketing materials to be distributed throughout the company to announce training programs and details Requirements: Proven experience as an L&D Manager, Training Manager, or similar Current knowledge of effective learning and development methods Familiarity with e-learning platforms and practices Ability to build rapport with employees and vendors Experience analyzing company needs, lesson planning, development, and implementation.

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Role: Specialist - Sales Trainer (Mandate : strong experience into Sales cycle and trainer) Experience: 5-10 Years Location: Bangalore About MarketStar In everything we do, we believe in creating growth for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth! Job Description We are seeking a dynamic Specialist Sales Trainer to develop, deliver, and continuously improve sales training programs that span the entire sales funnelfrom prospecting and lead qualification to negotiation, closing, and post-sale customer success. The ideal candidate brings both strategic insight and tactical experience to build a high-performing sales force aligned with our revenue goals. Key Responsibilities Training Design & Delivery: Design and deliver end-to-end sales training programs for SDRs, AEs, and Account Managers. Tailor content for each stage of the funnel: lead gen, discovery, demo, negotiation, closing, and renewal. Create role-specific learning paths (e.g., for BDRs vs. closers). Onboarding & Ramp-up: Develop structured onboarding for new hires to accelerate time-to-productivity. Establish ramp-up KPIs and milestones. Ongoing Development: Run regular skill-boosting workshops (e.g., objection handling, demo techniques, multi-threading accounts). Provide coaching and feedback through call shadowing and role-plays. Sales Tools & Process Training: Train teams on CRM (e.g., Salesforce, HubSpot), outreach tools (e.g., Salesloft, Outreach), and lead scoring systems. Align training with current GTM motion and playbooks. Collaboration: Partner with Sales, Marketing, RevOps, and Product teams to ensure alignment of messaging and buyer journey. Incorporate feedback from sales leadership into training iterations. Measurement & Impact: Track and report on training effectiveness using KPIs (conversion rates, win rates, time to close, quota attainment). Continuously optimize programs based on performance data. Required Qualifications 36 years of experience in sales, with 2+ years in a training or enablement role. Strong knowledge of full funnel sales methodologies (e.g., MEDDIC, SPIN, Challenger). Experience in B2B/B2C environments with long and/or complex sales cycles. Exceptional presentation, facilitation, and coaching skills. Proficiency in sales tech stack: CRM, LMS, sales enablement tools. Data-driven mindset with ability to assess training ROI. Preferred Qualifications Sales coaching certification (e.g., Sandler, Miller Heiman). Experience with LMS platforms and content authoring tools. Background in SaaS, Fintech, or similar industries. Familiarity with adult learning principles and instructional design. Whats in it for you? Constant learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to comprehensive health insurance, generous leave policy, COVID support, vaccination drives, well-being sessions, real-time grievance redressal, and work flexibility. Fast-track growth for high-potential individuals. Opportunities to work with the worlds leading brands. Over 60% homegrown leaders. Customized training for personal and professional development. We are an equal opportunity employer and believe a diverse workforce is central to our success. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs. Disclaimer MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately.

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in mentioned and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Share my CV and some details via WhatsApp as requested. You can reach me at 9934827654. Here are my details: Name: [Your Name] Email Address: [Your Email Address] Experience: [Your Experience] Current CTC: [Your Current CTC] Location: [Your Location] Current Company: [Your Current Company] Language: [Language] Notice Period: [Your Notice Period] I have also sent my CV to sumankumari1@policybazaar.com.

Woodrock Infotech _ Kolkata _ Hiring for Process Trainer * Job Responsibilities - Ensure successful execution of training needs Measure program training effectiveness Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance. Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Participate in Internal & External Calibrations Manage Knowledge Check for New Hires & Production Staff Should be aware about terminologies like TNI, TNA, BQM, Throughput etc. Knowledge, Skills and abilities - Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Open to Work in 24X7, 6 days working Rotational Desired Candidate Profile - Education 12 pass is mandatory Min 1 years experience as a Trainer (Mandate) Strong understanding of and experience in product training in domestic / International BPO domain Looking for immediate joiners Interested candidates contact Kathakali@ 9836272131 or share CV to kathakali.rahman@woodrockgroup.in Role & responsibilities

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Trainer/Process Trainer BPO for Mutual Funds process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER MUST NISM Certified If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities Handle TNI process and create Training calendar on a quarterly basis at org level Coordinate and facilitate end to end technical/Software training activities for internal employees Partner with business leaders to assess team skills gaps and implement targeted training programs for various experience levels Identify internal and external trainers for different technical/software trainings Develop and use metrices to evaluate training effectiveness and impact on business performance, preparing data driven insights Monitor and evaluate existing training programs effectiveness, success and ROI periodically and report on them Plan and execute bootcamp programs for campus hires Utilize multiple online training platforms for different trainings Drive certification program as per partnership/project requirements Prepare reports for each learning program, database and training records. Revising, modifying, and updating training materials. Manage training budget Keep oneself updated on new training techniques and procedures. Preferred candidate profile Should have 10+ years of experience in Training and competency development Should have experience of coordinating software trainings for different level of employees Knowledge of traditional and modern job training methods and techniques Should have team management experience Excellent communication skills are a must Should have very good excel skills Immediate to 30 days joiner

Hiring for process trainer Skills- Process Trainer, Training, Product Trainer Min- 4 Years of Experience Salary- Upto 6.5 LPA Location- Gurgaon NP- Immediate joining Contact- Aparupa (9311697179) Aparupa.imaginators.com

Apply Now Job Title Supervisor, Communications Training Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Key Responsibilities Build and sustain professional and communication skills for the accounts VA trainers Post TTT certification deliver at least 1 batch every half-year during Process Training Identify Learning needs of agents/ any other learners/ business as a learning consultant Design training curriculum using the principles of Instructional Design Work closely with the Floor Support and Voice & Accent teams to use materials (e g recorded calls) from businesses in training and to customize training according to the Project/process Observe and evaluate trainee performance during real time training sessions Conduct 1:1, TEP and RTR activities for all communication ad soft skills trainers once every month Track and maintain batchwise attendance and certification records for audit purposes Conceptualize, plan and execute training and skilling initiatives for the floor colleagues Initiate and participate in the projects of the team and the department Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI based on audit results (Quality and VA) from the previous month Should be willing to work in 24/7 shifts (Day and Night Shifts Rotational) Offer Root Cause Analysis for the Bottom Quartile category and create content for the said group Ensure the training is closed for the target audience every month When not involved in batches (during hiring freeze) must dedicate time in bolstering and reengineering content for the floor Maintain key MIS related to all the above activities Desired Skills Ability to clearly articulate to the management -various initiatives and reports Good analytical skills High level of proficiency in Power Point and Excel Planning and Organizing Skills Excellent verbal and written communication skills Should be willing to work in shifts along with the team in customer business time Overall, should be a good team player with willingness to learn and drive to achieve Adequate understanding of training procedures, methods, and techniques Experience in delivering training (ILT and Virtual) Reporting skills To create presentations and data interpretation Publishing presentations/ for weekly, monthly and quarterly reviews Graduate/Postgraduate Relevant experience of 1-2 years Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Bangalore Karle Infra Pvt Ltd, IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Role and key responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Key skills and knowledge Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Preferred candidate profile Looking for Immediate joiners or with 30 days of Notice period

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements. Requirements : Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (6-day work week). How to Apply : Interested candidates can send their resumes to: swapnil.gupta@igtsolutions.com Contact : 7042379178 Equal Opportunity Employer : IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

JD for Medical Coding Process TrainerOP Education Any Graduate. Currently working as Process Traine.r/QA /SME/Team leader/Group Coordinator will be added advantage. Candidate should possess minimum of 5+ years of experience in medical coding in coding/auditing/training role. Candidate should be certified in medical coding at AAPC or AHIMA accreditation (should not be recently certified). Candidate should have high level proficiency in coding/auditing of professional side coding in areas like E/M and its specialties (like Family medicine, internal medicine, hospitalist, various physician specialties), surgery (professional side) and/or physician denials. Multispecialty E/M proficiency will be an added advantage. Knowledge in RCM workflows and terminologies and previous coaching/training experience will be an added advantage. Conducting new hire trainings on work type for onboarded resources (experienced & freshers) across the locations. Floor support to coders during transitions & Prebill phase to ensure meeting on quality standards. Regular audit feedbacks and coding queries resolution. Running OP training bootcamps based on the patient type. Conducting focused trainings basis TNI for coders & QR s under QIP (Quality Improvement plan). Publishing monthly coding articles, newsletters & hot topics for enhancing coders knowledge & expertise. Ensuring timely completion of Onboarding compliance trainings for newly onboarded coders. Collating AAPC certification information & sharing with management for timely renewals. Participating in client call, meetings & KT sessions. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Specialist Training (4I) Role Objective Key Performance Indicators (KPI) What are the measurable indicators for the role Measurable Deliverables Training Throughput - Weightage (30%) First Pass Attempt - Weightage (25%) Production & Quality - Weightage (10%) Accurate & Time Data/MIS Reporting (15%) Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage (10%) Trainee feedback - Weightage (5%) Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%) TNI / BQM management Essential Duties and Responsibilities Role typeIndividual Contributor Conduct new hire, refresher training on aligned process, domain, and tools Conduct process knowledge tests, analyse results and publish findings Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance Achieve set targets on various training effectiveness parameters (level I, level II) Be responsible for training batch management: o Adherence to learning plan o Maintain all batch data and reporting as per the pre-set process o Manage batch logistics training invites, ID Request & Management o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS etc.) o On time referred to HR cases alignment (absconding, NCNS, training rejects) Be an active and effective contributor in assigned projects (e.g., new work transition, any process content creation and dissemination, etc.) Continue with hands-on work processing for aligned processes for minimum 12 hours a month Participate in client calls, understand process/tools changes or upgrades, prepare required documentation for roll-out to the aligned process teams Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert Stay compliant with the HIPAA and other company policies/compliance : Effective giving and taking feedback, coaching, and mentoring skills Strong interpersonal skills and ability to manage varied trainee personality types Excellent verbal and written communication skills (esp. email communication) Self-motivated and self-driven with a knack for continuously upskilling self Team-player Certification NA Skill Set Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role Technical Skills : Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes Understanding of Online Payer Portals Hands on in MS Office likePowerPoint, Excel, and Word Ability to use virtual communication platforms effectively likeTeams, Zoom, WebEx Experience levels required to execute this role Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend, middle, backend as per role alignment) Overall experience Maximum 5 years Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills Strong facilitation & presentation skills for both in-person & virtual environments Understanding of basics of content creation Pre-requisite Should have overall 7+ years of experience in RCM Operations Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should have excellent feedback and coaching skills Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Urgent Opening for Manager Operations - Health Portal - Mumbai Posted On 24th Aug 2016 12:33 PM Location Mumbai Role / Position Manager Operations Experience (required) 5 plus years Description Key responsibilities include: Developing and implementing the processes SOP review and maintenance Improve the operational systems, processes and policies in support of organisations Mission, support better management reporting, information flow and management, business process and organisational planning. Manage and increase the effectiveness and efficiency if Support Services, through improvements to each function as well as coordination and communication between support and business functions. Play significant role in long-term planning, including and initiative geared toward operational excellence. Oversee overall management, planning systems and controls. Coordination and Supervision - Coordinate, manage and monitor the workings of Operations Team. Monitor, manage and improve the efficiency of team. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Contribute towards the achievement of companys strategic and operational objectives Manage a team. Implementing in-house ERP Be available to affect the performance of the team. Administer training programs for new hires and existing staff. Motivate and encourage the team through positive communication and feedback Experience & Skill set Should have previous experience of handling a team of atleast 10 executives. Problem solving ability and Analytical Savvy. Self-Starter. Have an ability to conceptualize and push Passion to architect and experiment with new ideas; ability to think through these pilots/initiatives and deliver clean outcomes. Ability to work and lead cross functional team efforts Discipline to bring rhythm to all projects and initiatives - through sustainable systems, processes and review mechanisms Strong understanding of business and strategy with stellar communication to interact & influence a variety of stakeholders If interested, please share your updated profile along with ctc details Send Resumes to kishore.expertiz@gmail.com -->Upload Resume

Job Description: Within ServiceNow Space Infosys is seeking specialized development professional who can effectively own the development work and carry out the development independently We are looking for professional who can guide the team with respect to technical architecture and lead mentor the team if required The candidate should have very good experience in Development Troubleshooting and Deployment areas Key Responsibilities: Knowledge Experience of working on different Servicenow modules like ITSM IT service management TSOM Telecommunications Service Operations Management FSM Field Service Management CMDB Configuration Management Database Inventory ITOM Enterprise IT Operations Management TSM Telecommunications Service Management OMT Order Management TNI Telecommunications Network Inventory etc Good knowledge experience of Products Service Catalog Client Scripts Service Side scripting Business Rules and other ServiceNow scripting capabilities Configuration Customization Implementation of the ServiceNow system followed by efficient integration using workflows Experience integrating external systems with the ServiceNow using integration solutions including ODBC REST SOAP LDAP SSL KAFKA etc Deep understanding of ServiceNow data model and structures proposing and enforcing coding standards Good experience in Agile way of working Scrum User Story Sprint model JIRA Confluence tools Technical Requirements: ServiceNow ITSM TSOM FSM CMDB ITOM TSM OMT TNI Additional Responsibilities: Location Across all Infosys DCs Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Role & responsibilities: Ability to identify challenges, develop solutions, and make informed decisions. Experience. Experience in insurance sales or a related field is preferred. Experience in training or coaching sales teams, especially in a BPO setting. Willingness to adapt to changing BPO requirements and industry trends Ability to work effectively in a fast-paced and dynamic environment Comprehensive understanding of life insurance products, industry regulations, and sales practices. Education: Undergraduate is ok

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Process Trainer Job Location : Vashi Experience : 3 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? For Better Opportunity Share your Resume on jinal.nair@homebazaar.com & 7718850173

Job Title: Training and Quality Executive BPO Location: [thane] Experience: 25 years in BPO (Training/Quality roles) Salary: [Insert Salary Range] Languages Required:English, Hindi Key Responsibilities Training • Conduct new hire training and refresher programs for voice/non-voice BPO processes. • Create and update training modules based on process changes and quality feedback. • Drive soft skills, process, and product training sessions. • Evaluate trainee performance and provide feedback for improvements. • Coordinate with operations to ensure training effectiveness and floor readiness. Quality • Monitor live and recorded calls/chats/emails to ensure adherence to quality parameters. • Provide feedback and coaching to agents for performance improvement. • Prepare quality reports and RCA (Root Cause Analysis) on quality deviations. • Conduct calibration sessions with internal stakeholders and clients. • Develop quality benchmarks, audit forms, and performance scorecards. Key Skills • Strong communication and facilitation skills • Excellent knowledge of BPO metrics and KPIs • Proficiency in MS Excel, PPT, and QA tools • Coaching, mentoring, and performance management experience • Detail-oriented with strong analytical skills Qualifications • Graduate in any discipline (HSC with relevant experience may be considered) • Minimum 2 years experience in BPO Training or Quality (voice/non-voice process) Reporting To: Training & Quality Manager / Operations Head Please contact on below email id or mobile no - HR SHOUMIK - 9833585888 HR Manager pinky yadav - 7977519951 Email id - (pinkyy@eosglobe.com)

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Develops and administers knowledge assessment testing Assist with QA monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage new Trainers and Training Facilitators International Travel is Required As Training Facilitator, You Have BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel

Role & responsibilities Conduct training needs assessments across the group companies to identify current and future skills gaps. Design, develop, and implement training programs, workshops to improve the efficiency of blue-collar employees Oversee onboarding programs for new employees to ensure consistent and effective integration. Evaluate the effectiveness of training programs through feedback, return on investment, assessments, and performance metrics. Collaborate with department leaders to support team-specific learning objectives. Manage the training budget and select appropriate training vendors or platforms as needed. Develop career development paths and succession planning initiatives. Maintain knowledge of industry trends and best practices in learning and development. Ensure compliance with all training-related regulations and standards. Create and maintain documentation, training calendars, and learning management systems (LMS). Preferred candidate profile

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with Apple brand to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including Apple and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS (Croma + Apple) etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Evaluating effectiveness using various data inputs and developing dashboards to share with relevant stakeholders