312 Tni Jobs - Page 7

Soft skills / Voice and accent trainer Product/ Process- Trainer- International Voice only- Banking Process Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only Shift- Rotational (24*7)

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE..Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from Office Kolkata and Bangalore only ..apply those who can relocate in Kolkata and Bangalore not for Delhi/NCR neither Hyderabad Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

* Total 6 yrs exp from BPO out of this 2 yr exp as BPO Assistant Manager Training on the paper *Prepare Annual Training Budget& plans *NHT, OJT, Refresher training *Call/ WhatsApp cv Neha 8287267407 Amit 8178259405 Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR and Bangalore..Apply those who can relocate in Kolkata Perks and benefits Fix Salary + lucrative Incentives

Role & responsibilities Get TNIs from different department & Compile the analysis to draft training calendar. Release of training plan & conduct of training & provide necessary training material. Record keeping of attendance, test paper, Skill matrix/competency, Evaluation form & feedback. Update & design the new training material/test paper/Evaluation form as per requirement & changes Generate MIS report daily basis. Implementation of LMS Digitilization of Training Tools Induction & DOJO training Conduct skill matrix audit as per plan to identify gaps of skill levels & impart training. Participate in customer audits & update of system as per requirements. Record keeping of suggestion & kaizen & Plan/Conduct of Kaizen review meeting & kaizen reward distribution. Leading skill development project under Lean Manufacturing activity. Preferred candidate profile Perks and benefits

Hiring for the Manager/ Sr. Manager Training role in Travel Process!! Company - iEnergizer Noida Sec 60 GDS EXPERIENCE IS A MUST Contact Person: HR Sharandeep Kaur - 9266364422 Job Description:- The position of Manager / Sr. Manager Training involves overseeing and managing the training and development programs within an organization. This includes designing, implementing, and evaluating training initiatives to enhance employee skills and performance, as well as aligning training strategies with business goals. The Assistant Manager is responsible for leading a team, collaborating with various departments, and ensuring effective learning experiences to support employee growth and organizational success. Preferred candidate profile * Any Graduate with 1 year Manager / 3+ years as AM Training on paper can apply. * Should have Excellent communication skills. * Should be from BPO background (Travel Process). * Comfortable to work in rotational shifts. GDS MANDATORY Perks and benefits * Competitive Salary and Benefits package. * Opportunity for professional growth. * Collaborative and dynamic work environment. Immediate joiners Preferred. References are highly appreciated!!!

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Technical Trainer Summary Apply Now Hyderabad Full-Time 3-5 years Responsibilities Develop and deliver technical training programs for employees. Create training materials, guides, and resources. Conduct hands-on workshops and virtual training sessions. Assess employee progress and provide feedback. Stay updated on industry trends and update training programs accordingly. Qualifications Develop and deliver technical training programs for employees. Create training materials, guides, and resources. Conduct hands-on workshops and virtual training sessions. Assess employee progress and provide feedback. Stay updated on industry trends and update training programs accordingly. Skills Strong communication and presentation skills. Expertise in the relevant technology domain (e.g., programming, cloud, etc.). Experience in instructional design and e-learning platforms. Ability to simplify complex technical concepts. Excellent organizational and planning skills.

Hello Job Seekers!! Greetings From ShiningStars ITPL Inviting applications for Sales Trainer for Mumbai (Marol), Hyderabad (Begumpet) and Coimbatore location to train tele sales agents on insurance products, sales techniques, and compliance. Responsibilities include delivering training, coaching, and developing materials to boost sales performance. Requires sales experience, strong communication skills, and a passion for training in a fast-paced environment. NOTE: IMMEDIATE JOINERS PREFERRED OR MAXIMUM 15-20 DAYS NOTICE PERIOD CAN CONSIDER. Qualification: Any Graduate Language: Proficiency in English and Hindi is essential. Knowledge of native language would be an added advantage. Age Limit: Up to 34. CTC: Up to 12 LPA ( SUBJECT TO EXPERIENCE ON PAPER, LAST DRAWN CTC AND PERFORMANCE DURING INTERVIEW ) Requirements: Proven experience of 2 - 3 years is mandatory as a Sales Trainer preferably within the insurance industry or in a BPO or call center environment. Thorough knowledge of tele sales techniques, including cold calling, lead qualification, overcoming objections, and closing sales over the phone. Strong presentation and facilitation skills to conduct effective training sessions. Ability to coach and mentor individuals to improve their performance and achieve their goals. Experience in designing and developing engaging and effective training materials. Strong interpersonal and relationship-building skills to work effectively with trainees and stakeholders. Ability to identify training gaps and develop solutions to address them. Flexibility to adapt training methods to different learning styles and evolving business needs. Responsibilities: Conducting engaging training sessions on insurance products, sales techniques, communication skills, objection handling, and compliance for tele sales agents. This can include new hire training, refresher courses, and specialized training for new products or campaigns. Designing and updating training materials, including presentations, scripts, manuals, and e-learning modules, to ensure they are accurate, effective, and aligned with company policies and industry regulations. Providing individual and team coaching to tele sales agents to improve their sales performance, product knowledge, and adherence to quality standards. This includes conducting call monitoring and feedback sessions. Identifying training needs by observing agent performance, analyzing sales data, and collaborating with sales managers and other stakeholders. Assessing the effectiveness of training programs through evaluations, performance metrics, and feedback, and providing reports on training outcomes and areas for improvement. Working closely with HR, sales management, and quality assurance teams to ensure training aligns with overall business objectives and quality standards. Keeping abreast of changes in insurance products, industry regulations, and tele sales best practices to ensure training content remains current and relevant. Utilizing learning management systems (LMS) and other technologies to deliver and track training. Creating a positive and engaging learning environment to motivate trainees and foster a culture of continuous improvement. Feel free to connect over call or share your resume on WhatsApp @ 9569433682 (Indrajeet) to get your interview aligned. Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #jobs #employment #vacancy #hiring #jobalert #mumbai #hyderabad #telangana #coimbatore #experience #bpo #corporate #companyjobs #naukri #sales #trainer #lateral #noncsa #operations

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and evaluation. Conduct Training Needs Identification (TNI) and analysis to identify gaps in employee skills and knowledge. Develop and deliver process training, soft skills training, sales training, classroom training, OJT, TTT, and other types of trainings as required. Coordinate with subject matter experts to design and develop high-quality training materials. Monitor trainee progress, provide feedback, and track performance improvements. Desired Candidate Profile 3-7 years of experience in Training & Development or related field. Strong understanding of Training Management principles and practices. Ability to analyze data to inform decision-making on training needs and effectiveness. Excellent communication skills for effective coordination with stakeholders.

Roles and Responsibilities Design and deliver soft skills training programs for BPO clients, focusing on communication, interpersonal, and behavioral skills. Conduct needs analysis to identify training gaps and develop customized solutions to address them. Develop process training materials and conduct OJT sessions to ensure effective knowledge transfer. Provide coaching and feedback to trainees to improve their performance and achieve desired outcomes. Collaborate with subject matter experts (SMEs) to design and deliver specialized trainings such as Voice & Accent, Customer Service, Call Center, Behavioral, Process, Soft Skills, Communication, Interpersonal, Leadership etc. Desired Candidate Profile 2-7 years of experience in BPO TRAINER role or similar industry. Strong understanding of soft skills concepts including communication, interpersonal, leadership, teamwork etc. . Excellent presentation skills with ability to engage audiences effectively. Ability to analyze business requirements through Training Needs Analysis (TNA). Proficiency in developing learning materials using various formats like PPTs, Handouts, Videos etc. INTERESTED CANDIDATES REACH ME ON THIS MAIL ID : rozy.rozy1@teleperformancedibs.com

Hiring for VnA Trainer - Bangalore Location 6 to 9 Years of relevant experience Salary Upto - 11 LPA Exp Must into Voice & Accent , TTT , TNA , TNI Excellent Communication Pls Whatsapp Cv to Saurabh 9818385050 & Write Vna (No Calls pls) Required Candidate profile Hiring for VnA Trainer - Bangalore Location 6-9 Yrs Exp Salary Upto - 11 LPA Exp Must into Voice & Accent , TTT , TNA , TNI Pls Whatsapp Cv to Saurabh 9818385050 & Write Vna (No Calls pls)

Job title : BPO Trainer Location: Noida Company: BPO convergence Noida Ex: 1 -3 Salary: 28K CTC Employment Type: Full Time Shift: Day Shift WFO

Hiring: Process Lead (Domain Trainer) Service Desk Experience: 45 Years Location: Mysore Package: 9.50 LPA Key Responsibilities Conduct regular workshops on Service Desk Basics (ITIL v4) and Technical Foundation Training Coordinate training needs with Service Desk SPOCs Create and update training manuals, knowledge articles, and online course content Maintain training records and publish reports via learning platforms Ensure alignment of Service Desk practices with ITIL standards Must-Have Skills 2-3 years experience delivering technical/service desk training Strong understanding of training methods and adult learning principles Excellent communication and stakeholder engagement skills ITIL-trained or certified (v3/v4) Hands-on experience with ITSM tools (SNOW, Remedy), voice infra (Avaya, Cisco), and troubleshooting Windows/Office 365/Networking issues For more details Call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

We are seeking an experienced Sales Excellence Trainer who can elevate our sales teams by implementing best practices, advanced selling techniques, higher level strategies and sales process optimization strategies. This role is pivotal in enhancing sales effectiveness, performance, and productivity. The ideal candidate will bring a strong background in tech sales training, particularly within the B2B IT Sales space, and possess exceptional communication and coaching skills to drive high standards across the sales organization. A knack to interpret numbers & figures is required. Role & responsibilities Sales Excellence Training Development: Design and execute advanced training programs focused on sales excellence strategies, sales process optimization, and sales productivity tools tailored to B2B tech sales. Performance Coaching & Mentoring: Provide ongoing coaching and mentoring to sales professionals, focusing on enhancing core sales skills, objection handling, and consultative selling. Needs Assessment & Skill Gap Analysis: Conduct regular assessments to identify skill gaps and align training interventions with team and individual needs to ensure readiness for market challenges. Sales Effectiveness Initiatives: Drive initiatives to improve win rates, increase productivity, shorten sales cycles, and enhance the overall sales effectiveness of teams, with a focus on process excellence and optimization. Collaboration with operations, support & Delivery teams: Partner with sales leadership and cross-functional teams to align training programs with business goals, focusing on scalability and consistency in sales practices. Evaluation & Feedback/ Training Impact Measurement: Measure training effectiveness through performance metrics, feedback loops, and tracking post-training impact to continuously refine training content. Also, View analytics dashboards to identify individual gaps & devise plans to boost sales productivity and data-driven selling. Industry Trend Integration: Stay abreast of industry developments, competitor strategies, and emerging sales methodologies to ensure training content remains current and impactful. Preferred candidate profile Key Qualifications: Minimum 4 to 5 years of experience in sales training, with a track record in tech B2B sales, sales excellence, and process optimization. Proven experience in optimizing sales processes, shortening deal cycles, and enhancing win rates through structured training and coaching. Working knowledge of SaaS, cloud computing, enterprise IT, and emerging tech sales strategies will be an added advantage Advanced communication, coaching, and presentation skills, adept at engaging diverse learning styles. Proficiency in CRM systems, sales enablement platforms, and analytics tools relevant to sales productivity. In-depth knowledge of sales methodologies and adult learning principles. Preferred Skills: Experience in a dynamic tech environment or fast-paced startup. Certifications in Sales Excellence, Sales Coaching, or Instructional Design preferred Familiarity with AI-driven sales tools and automation in the B2B landscape. Personal Attributes: Highly organized with a strategic mindset focused on sales excellence. Analytical with strong problem-solving and critical-thinking abilities. Passionate about elevating sales performance through continuous learning and development. Flexible and adaptable to work in an evolving and fast-paced environment. Role: Sales Excellence Trainer Job Title: Manager/ Senior Manager Experience Required: Overall 8 to 10 years of experience with minimum 4 to 5 years in B2B sales training, with a focus on tech sales. Location: Noida Employment Type: Full-time Day Shifts - 9 AM to 6 PM Saturday / Sunday Fixed Off Work From Office Contact - Call / What's App Resume - 9718978697 Email - siddharth.mathur@denave.com Siddharth Mathur Lead Talent Acquisition DENAVE INDIA PVT LTD

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Required Candidate profile Work from Office Kolkata and Bangalore only not for Delhi/NCR...Apply those who can relocate in Kolkata and Bangalore Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile WFO Kolkata only Not for Delhi/NCR and Bangalore-APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Job description Job Title: Quality Analyst Sales BPO Location: Bangalore ( koramanga) Experience: 1-2 years no of requirements-10 Job Description: We are looking for a Quality Analyst with 2-3 years of experience in a Sales BPO environment to monitor and improve call quality, ensure compliance, and enhance customer interactions. The ideal candidate should have a strong understanding of 7 QA tools, Root Cause Analysis (RCA), and call calibration processes. Key Responsibilities: Monitor and evaluate sales calls to ensure adherence to quality standards. Conduct Root Cause Analysis (RCA) to identify performance gaps and suggest corrective actions. Utilize 7 QA tools to analyze data and improve processes. Facilitate call calibration sessions to align quality expectations across teams. Provide feedback and coaching to agents to enhance customer interactions. Maintain call quality reports and track performance metrics. Ensure compliance with company policies and industry regulations. Requirements : 2-3 years of experience as a Quality Analyst in a Sales BPO. Strong knowledge of 7 QA tools, RCA, and call calibration. Excellent analytical and communication skills. Proficiency in quality monitoring tools and reporting. Ability to provide constructive feedback and coaching How to Apply If you meet the above requirements and are excited to join our team, wed love to hear from you! Please email your resume to pinkyy@eosglobe.com You can also contact our recruiters on the following numbers. HR pinky yadav 7977519951

Role & responsibilities Training to new hires of it support service desk FOR MORE INFO- Contact -ALFIYA 8787064649

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

1 Yr exp as a Trainer(Who is giving training to Field people) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore only.not for Kolkata or Hyderabad.Apply those who can relocate in Bangalore

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore and Kolkata not for Hyderabad..Apply those who can reloate in Bangalore and Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Leading BPO in Kolkata Hiring for Process Training Manager International Travel Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 17LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Gurgaon/Bangalore Hiring for Process Trainer International BFSI Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 9LPA Shifts 24*7 5 Days Workin g Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Dear Candidate, Greetings from SPOCTO-X!!!!!!!!!!!! We are hiring for Trainer (From Collection/Recovery Background) Need Immediate Joiner Job Title- Trainer Job Location: EPIP 2nd Phase, whitefield, 180 EPIP Zone, Bengaluru Requirements: Certification (e.g. DRA) is a big plus. Collection background training delivery is a mandatory. Proven 1 - 4 years of experience as trainer or similar role. Good understanding of various teaching methodologies and tools. Proficient in MS Office especially Powerpoint). Experience with e-learning software is an asset. Good time-management skills. Ability to multi-task. Excellent presentation skills Strong interpersonal and communication skills. Interested candidate can share their resume on the below mentioned number- Vinay Singh- 9914463025 Thanks and Regards, HR Team