422 Tni Jobs - Page 11

A leading provider of Business Process Management (BPM) and IT solutions Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Required Candidate profile RAG analysis Conducting TNIs, Refreshers, PKTs and driving learning completion Minimum 1 year as a Trainer. Any queries/yash@peshrgmail.com/7387026701

Looking for 4+ years of experience in International Voice process(Customer Service) Must have Trainer exp on papers Location- Bangalore WFO| Rotational Shifts Any Graduate CTC- 9 LPA(62K in hand) Immediate joiners only Contact- 8529474615 Radhika

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Process Trainer Job Location : Vashi Experience : 5 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 36 years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? For Better Opportunity Share your Resume on priya.verma@homebazaar.com

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO GURGAON-NO JOBS IN NOIDA- APPLY IF CAN RELOCATE

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore Must Know-English and Hindi

Implement Kaizen,5S&TPM Implement Skill Matrix for workforce competency mapping Identify training needs,develop Training Calendar Plan & coordinate training programs,alignment with organizational goals Utilize MS Word, Excel,PowerPoint,LMS,MIS Required Candidate profile BE/B.Tech Engineer with experience in L&D from core manufacturing industries like steel,cement,power,automobile Age-35-42 years Base Location-Lucknow

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely and effective technical support to clients.- Troubleshoot and resolve technical issues reported by clients.- Document all technical inquiries and solutions for future reference.- Collaborate with internal teams to enhance product functionality.- Stay updated on industry trends and best practices in service desk management.- Assist in the development and implementation of client training programs. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with ticketing systems like ServiceNow or Jira.- Knowledge of remote desktop tools and troubleshooting techniques.- Good To Have Skills: Experience with IT service management tools. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Bachelor's degree is required. Qualification Bachelor

Experience Minimum 13-15 years of experience as trainer in S2C processes. Certification in training can be an additional advantage Good knowledge in MS-Office (excel etc.) Good Communication and analytical skills Skills and Experience Required Excellent understanding on Supply chain management, having SCM Specialization (GCSCMP CERTIFICATION Oor CSCP) and APICS/CPIM CERTIFICATION, SCOR FRAMEWORK CERTIFIED will be advantage Create training material and define assessment criteria and success criteria for developing SCM academy Experienced in training batches on SCM basic and Advanced level with simulation game mode teaching Able to articulate and connect SCM best practices across all industry vertical and services. Experienced Source to Contract professional with strong understanding of all the source to pay processes (MDM, Sourcing & Procurement, Accounts Payable, MDG) Proven experience in ERP systems like SAP, Oracle, Ariba, Coupa, Peoplesoft, Service Now Strong verbal and written communication skills for engaging with diverse stakeholders Interpersonal and teamwork skills Adaptability Confidence Instructional skills Analytical skills Proficient in MS-Office (PowerPoint, Word and Excel) Content development Roles & Responsibilities Research the needs of the organization and employees. Conduct TNA and TNI for different grades. Develop training courses to meet the needs and requirements of organization and employees. Monitor the learning process of employees. Measure the effectiveness of the training programs by introducing new measuring tools. Create training strategies, initiatives and materials. Creating reports for individuals as well as groups so that level of trainings can be defined and proper feedback should be gathered. Handling the projects of the department for the organization and providing the inputs for the betterment. Introducing the projects focusing on the development of the skills for trainers. Conduct SWOT analysis of team in order to plan the training programs. Define a SOP for the vertical to create a strong system.

We are actively hiring for a Process Trainer!!! Location- Goregaon. Mumbai Shift - Rotational Shifts (including night shifts - 5 days working with 2 rotational weekoffs) Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

Job Description Job Title/Role - Beat Trainer DTH Job Position- Assistant Manager Employment Type- Permanent Job (Full Time) Education- Graduate (Preferable BE. B. Tech) Experience - 1-2 + years Company Profile - www.upgrad.com The incumbent will be responsible for Beat Training for the respective areas. Ideal Candidate Profile (Essential Attributes) 1-2+ years of work experience in Training Graduate / minimum 2 years Diploma after 12th pass. Prior DTH training experience (Preferable) Sales/Retail/DTH training (telecom) experience required Need to open for Travel in local area (Customer Premise & Modern Trade Stores) Need to open for outstation travel Need to have Classroom/Online/Field Training Experience. Telecom competitor candidates (Preferable) Other Attributes Should be able to multitask and handle complexity and ambiguity Should be able to handle a team of 15-20 participants during online or classroom connect Should have above average communication and writing skills Should be able to work on Excel/Power Point Key Responsibility Areas: Knowledge custodian for the LOB Conduct T3 for the new hired trainers Prepare the team facilitate learning sessions and help reflect and improve practice through appropriate evaluation of the trainers and external customers. Planning and ensuring the execution of NHIPs and other training programs PAN India. Market visit & constantly work on process improvement. Deliver agreed client KPI goals. Training the ISDs (Promotors) at modern trade outlets(Croma/Vijay Sales/Great Eastern). Prepare review decks and other required dashboards. Maintain the entire training data base for the LOB. To know more about upGrad please use the link below Website: www.upgrad.com

Role & responsibilities Conduct Training Needs Analysis (TNA) to identify skill gaps and develop suitable training programs. Design, develop, and deliver training programs, including onboarding, leadership development, technical skills, and soft skills training. Coordinate with internal stakeholders and external training vendors to facilitate learning sessions. Organize and manage Learning & Development (L&D) initiatives, including workshops, e-learning, and certification programs. Evaluate training effectiveness through feedback, assessments, and performance improvements. Maintain training records and generate reports on training activities and outcomes. Support the development of career development programs and succession planning initiatives. Drive employee engagement initiatives to enhance workplace culture and employee satisfaction. Ensure compliance with IATF audit requirements related to training and development. Ensure compliance with company policies and industry standards for training and development. Promote a culture of continuous learning and employee engagement. Collaborate with department heads to align training programs with business goals. KPIs Training completion rate and participation levels. Employee feedback scores on training programs. Improvement in employee performance post-training. Reduction in skill gaps and competency enhancement. ROI on training programs. Adherence to training budgets and timelines. Qualifications B.E/B.Tech/MBA-HR / MSW Experience 5~8 Years of Core HR Experience Kindly share your CV to arun.prasad@shardamotor.com and reach out to me on +91-9789092178

Evaluate training needs and participate in the delivery of training materials for the company including Manufacturing, Quality, and Support groups ensuring compliance with the training policy and all training procedures Administer the LMS and coordinate training activities, including scheduling sessions, updating training records, generating reports, etc. Maintain a compliant training record keeping (data entry and hard-copy files) system & assist in developing curricula of on-the-job training requirements including appropriate documentation, qualifying trainers, and assuring approved training content and working with area supervision, manages assignments within the Learning Management System (LMS) Prepare training completion metrics for dissemination at Quality Review Board meetings Work with area managers to determine training frequency/re-training intervals based on roles and responsibilities Assist in developing training assessment tools, such as tests and competency evaluation worksheets Review Quality records to ensure conformance to approved procedures and cGMP Maintain an annual scheduled training calendar, ensuring on-time delivery of annual GMP training and other GxP trainings Act as Single Point of Contact (SPOC) between Corporate Documentation & Training group and site, working towards harmonization of the site training and site procedures with corporate expectations Assists in monitoring documentation due for annual periodic review & any other task assigned by reporting manager Your experience and qualifications Graduate/Post Graduate/Engineering background Candidate should have good background in QA and Quality system with 10 to 15 years He should have knowledge about GMP system and GMP requirements at site together with knowledge on the Training requirements in Pharma Industry Knowledge about TNI, Training Modules, Training of GMP refreshing, Data Integrity. In addition, know about investigation, CAPA management and Change control system

We are hiring for Banking Process Trainer. Need Excellent Communication Skills 1 year on Paper banking process trainer experience with US, UK, BFSI, CARD, DISPUTE Management. TNI, TNA, OJT, Throughput skills Presentation Skills and Effective Communication skills Open to work in rotational shift 5 days working / 2 rotational off Job location: Goregaon Interested candidate can share Ur cv @shamina.sayyed@teleperformancedibs.com

Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti

Overview Prodapt is looking for a Solution Designer / Business Analyst, who is a highly specialized professional who possesses in-depth knowledge and expertise in designing, implementing, managing, and troubleshooting networks. Need Solution designer, Business Analyst with telecom domain experience. Should have handson in Lead to Cash journey - Processes and Systems for Cellular Mobile service for Enterprise or End to End VPN service for Enterprise, Non-Terrestrial Network, Cloud PBX. Should have solid understanding on different Service Fulfilment journey metrics. Should have solid understanding of different OSS applications that support Lead to Cash journey. Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects. Exposure to deriving insights using data, identify improvements in the journey/processes, propose solutions on the identified improvement areas and provide consulting service to the telecom service providers is desirable. Responsibilities *Following Network OSS applications knowledge is mandatory - Inventory management (Service inventory/Physical inventory), Provisioning & Activation Syetem, Element Management System, Network performance management (monitoring, collecting data, reporting), Order orchestration. Knowledge on Network Monitoring System, Test & Diagnostics application, Incident and Change management system is desirable. ServiceNow TNI module is mandatory (Telecom Network Inventory). Knowledge on Telecom Access/Backhaul network, different network topologies, different network nodes for 5G Mobile service or VPN services or Non-Terrestrial Network or Cloud PBX is mandatory. Knowledge on CRM/BPM systems is optional. Knowledge on Salesforce, ServiceNow is optional. Ability to use telecoms, IT and enterprise architecture best practice methodologies, processes, functions, and data maps. Technical specialist skills in software design and implementations, with experience of cloud and on-premises systems architecture gathering for creating OSS service and solution design; Accountable for ensuring project delivery of multi-domain OSS solutions. Ability to define and articulate complex architectures to non-technical stakeholders. Produce and support the production of High Level Designs, Low Level Designs, test plans, Deployment Guidelines and TTO`s. Work in cross-functional delivery teams including partners and vendors to support delivery throughout the delivery lifecycle and ensure solutions are delivered into production on time and meet the operational acceptance criteria. Work closely with Network Design, Systems Development, Testing team, E2E Solution Architects, Operations teams. Knowledge on APIs, Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, REST/Webservices, JSON, Postman, Agile Development is needed. Functional DomainsAdvanced knowledge in atleast one listed belowNetwork Service LCM, Network Orchestration/MANO, Telemetry/RCA 5G, AI/ML, OTT domain knowledge is a plus. Ensure the delivery of the solutions conforms to contractual outcomes and timescales. Support the Programme and Project Manager in project planning, risk and issue management and the budgeting process. Experience in working in Service Fulfilment related proposals. Performed the role of team lead (leading a team of atleast 4 members) is desirable. Ability to work with stakeholders to create and define problem statements and root cause analysis. Create and gather requirements from stakeholders, draw process diagrams, write user stories, ensuring documentation is complete, understandable, and unambiguous. Validation of the documentation with stakeholders. Capture and report back essential information from meetings. Familiar with Agile principles and in using JIRA or ServiceNow SPM tool knowledge. Use of collaboration and presentation tools like Mural. Minimum Educational LevelBachelor Degree. Min Experience (Years):8 Max Experience (Years):18

Job Title: Process Trainer International Back Office Operations Experience: 1 to 4 Years Location: Gandhinagar, Gift City Work Type: Work From Office (WFO) Shift: Night Shift (US/UK Time Zones) Working Days: 5 Days Job Summary: We are seeking a dynamic and experienced Process Trainer to join our international back-office operations team. The ideal candidate will be responsible for delivering effective process training, upskilling new hires, and supporting continuous learning initiatives to ensure operational excellence. Key Responsibilities: Deliver comprehensive process training programs to new hires and existing team members. Design, update, and enhance training modules in alignment with business processes. Conduct pre- and post-training assessments to measure learning effectiveness. Collaborate with operations and quality teams to identify training needs. Monitor trainee performance and provide coaching to improve proficiency. Maintain detailed training records, feedback, and progress reports. Ensure compliance with organizational and client-specific guidelines during training. Facilitate refresher sessions based on performance trends and quality insights. Required Skills & Qualifications: 1 to 4 years of experience in process training, preferably in international back-office/BPO operations. Strong understanding of workflow and process documentation. Excellent verbal and written communication skills in English. Proficient in MS Office (Word, Excel, PowerPoint). Strong presentation, facilitation, and coaching skills. Ability to work during night shifts and handle WFO responsibilities. High adaptability and a proactive approach to training improvements.

Position Summary : We are seeking an experienced Training Lead to oversee the planning, design, delivery & effectiveness of training programs across the organization. The ideal candidate will play a key role in enhancing workforce capabilities through strategic training initiatives, improving performance, and ensuring compliance with industry standards and internal policies. Key Responsibilities Training Strategy & Development Design and implement a comprehensive training and development strategy aligned with organizational goals. Conduct training needs analysis through surveys, interviews, and performance data. Develop training content and curriculum for onboarding, technical skills, leadership, compliance, Process training, and soft skills training. Program Delivery Coordinate and deliver engaging training sessions using various methods: in-person workshops, virtual classes, and e-learning platforms. Facilitate train-the-trainer sessions and support department-specific training rollouts. Manage the learning management system (LMS) and ensure content is up to date. Monitoring & Evaluation Establish KPIs to measure the effectiveness of training programs. Gather feedback and conduct post-training assessments to identify improvement areas. Provide regular training reports to senior leadership and recommend improvements. Collaboration & Leadership Partner with department heads and subject matter experts to tailor training to business needs. Supervise and mentor training coordinators or instructional designers (if applicable). Manage vendor relationships for external training partners or consultants. Required Qualifications Education: Bachelor's degree Experience: Minimum 5 years of experience in training or L&D, including at least 2 years in a leadership or coordination role. Experience in curriculum design, facilitation management. Skills: Strong communication and presentation skills. Excellent organizational and project management abilities. Proficiency in MS Office and training tools . Preferred Attributes Adaptable and proactive, with the ability to work in a fast-paced environment. Experience in a regulated industry such as healthcare, finance, or technology. Why Join Us? Opportunity to lead impactful learning initiatives and contribute to organizational growth. Dynamic, supportive team environment with a strong culture of continuous learning. Professional development opportunities. IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com

Roles and Responsibilities Design and deliver training programs for collections teams on various aspects of credit card collection, including payment collection, recovery, and loan collection. Develop and maintain effective communication channels with internal stakeholders to ensure seamless integration of training initiatives into business operations. Collaborate with subject matter experts to create engaging learning materials, such as presentations, videos, and manuals. Conduct regular assessments to evaluate trainee performance and provide feedback for improvement. Identify areas for process enhancements and implement changes to optimize collections strategies. Contact - 9594690866 Neelam.Shahu@teleperformancedibs.com

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Training (Ops).

Supervise, support, and evaluate trainer performance, including support personnel. Responsible for end-to-end training coordination including blocking training rooms, arrange logistics and procurement of training needs. Collecting feedback and provide inputs to trainers and stakeholders. Maintaining up-to-date training trackers Handling internal accounts, reimbursement for the claims for the associates, who has submitted the training availed bills from external vendors

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

About The Role Training Consultant L1 Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2. Collaborates with LOBs and cross- functional project teams to identify training needs 3. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4. Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6. Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8. Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. ? 9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions ? ? ? Mandatory Skills: Training. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off