Ison Xperiences India Pvt Ltd.

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (Word, Excel, PowerPoint) Attention to detail and a commitment to quality. Problem-solving and critical-thinking abilities. Share your resume on what's app - 8076170239 or email - sanjeev.dedha@isonxperiences.com