312 Tni Jobs - Page 10

Process Trainer Job Name: Process Trainer Job Role: Trainer Industry:Kpo/Bpo/Call Center Job Location:Udaipur(Rajasthan) Experience:2- 6year Salary:Best In the industry Education:Any Graduate Job Summary: To train New Hire Batches on the product and soft skills. To coach and support, New Hires during the OJT/Nesting period. To conduct calibration sessions with the client/OPS/Training team. Should have worked on MS Powerpoint or other presentation tools. To conduct refresher sessions OR training on the basis of TNI/BQM. About The Role :: To train New Hire Batches on the product and soft skills.To coach and support, New Hires during the OJT/Nesting period.To conduct calibration sessions with the client/OPS/Training team.Should have worked on MS Powerpoint or other presentation tools.To conduct refresher sessions OR training on the basis of TNI/BQM. To prepare lesson plans/training modules for various training programs. To conduct/facilitate the Process Knowledge Test. Candidate should have excellent communication & Interpersonal skills. Develop a schedule to assess training needs. Conduct employee surveys and interviews. Consult with other trainers, managers, and leadership. Track and compile collected data. Conceptualize training materials based on data and research. Communicate training needs and online resources. Create training strategies, initiatives, and materials. Contact and utilize outside vendors and resources for instructional technology. Test and review created materials. Maintain a database of all training materials. Instruct employee training and onboarding. Conduct training through new materials. Review employee performance and learning. Coordinate and monitor enrollment, schedules, costs, and equipment.

Job Title: Trainer - Banking Location: Bengaluru Positions Available: 02 Job Type: Full-time Job Summary: We are seeking a skilled Trainer to educate corporate customers on banking processes and systems. The role involves conducting training sessions, assisting customers with payment file uploads, troubleshooting transaction issues, and providing expert guidance on banking procedures. The ideal candidate should have strong banking knowledge, excellent communication skills, and technical expertise in payment file formats. Key Responsibilities: Conduct training sessions for corporate customers on the features and functionalities of banking systems. Guide customers on how to upload and test payment files. Explain the functionalities and benefits of banking products such as NEFT, RTGS, IMPS, and UPI. Address and resolve customer queries related to banking transactions. Identify reasons for payment file rejections, troubleshoot errors, and provide solutions. Ensure customers comply with banking policies and best practices for secure transactions. Collaborate with internal teams to enhance training materials and improve customer onboarding. Maintain records of training sessions, customer feedback, and areas for improvement. Skills & Qualifications Required: Training Expertise: Prior experience in delivering training sessions, preferably in a banking or financial services environment. Technical Knowledge: Understanding of file formats like XML, CSV (preferred). Banking Knowledge: Strong understanding of electronic payment systems (NEFT, RTGS, IMPS, UPI). Communication Skills: Excellent verbal and written proficiency in English. Problem-Solving Ability: Capable of troubleshooting customer issues related to payment files. Experience: 2-3 years of relevant experience in banking operations, training, or customer support. Interested candidates can Apply Here and can share there resume to srinarandas.vinay@writerinformation.com

Role & responsibilities Plans, conducts, coordinates and implements a comprehensive training program for trainees. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance. Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training. Determines training needs by observing sales and service encounters; studying sales, service and customer experience results reports; conferring with management. Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources. Managing team KRA & KPI Organize, Plan and Implement monthly cyclic. Liaison with the Quality and Operations to identify, screen and execute process improvement plans. Should be able to work under pressure and ability to manage multiple stakeholders Performs all other duties as required. Preferred candidate profile Graduation from any stream Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire skills Operational knowledge of MS Office: Excel, Word and PowerPoint. Ability to develop training and methodology programs that are unique to the organizations goals, values and mission statement. Customer sales and service training experience Should have conducted training in BFSI Domain for a minimum of 1 years. Perks and benefits 5 days working rotational 2 week offs Fixed day shift Fixed salary + Incentives. Interested candidates send your resume on deepti.d@novactech.in or whats app your resume on 9821421946

Quality Analyst Job Name: Quality Analyst Job Role: QA Industry:Kpo/Bpo/Call Center Job Location:Udaipur(Rajasthan) Experience:1- 4year Salary:Best In the industry Education:Any Graduate Job Summary: To monitor calls/emails/chats on the evaluation form. To share regular feedback with agents. To conduct calibration sessions with the client/OPS/Training team. Should have knowledge of QC tools & MS office. To gather & analyses performance data. To share TNI with the training team on the basis of observations. About The Role :: To monitor calls/emails/chats on the evaluation form.To share regular feedback with agents.To conduct calibration sessions with the client/OPS/Training team.Should have knowledge of QC tools & MS office.To gather & analyses performance data.To share TNI with the training team on the basis of observations. To plan and conduct team briefings/dip checks/PKTs etc. To train new hires on Quality Parameters & CTQs. Candidate should have excellent communication & analytical skills. Develop test scripts utilizing comprehensive business requirements, functional documentation and processes. Interact with various resources at workspace like a business, development as well as analyst teams. Implement test scripts, record actual results and identify defects.

Role & responsibilities Role Overview: The Sales Trainer is responsible for designing and delivering training programs to enhance the skills and performance of the sales team. The role involves developing training materials, conducting sessions, providing ongoing coaching, and tracking sales performance to ensure team success. Key Responsibilities: Develop and deliver sales training programs. Conduct assessments and provide feedback to improve sales skills. Ensure knowledge of products, tools, and sales techniques. Collaborate with leadership to align training with business goals. Track training effectiveness and performance improvements. Requirements: Experience in sales training or management. Strong communication and coaching skills. Knowledge of sales strategies and tools. Ability to assess and adjust training based on results.

Process Trainer for international BPO process ** Salary upto 7 LPA** Required Candidate profile Min 1 year experience as Process Trainer in International Process Excellent communication skills in English Graduation mandatory Call @ 8723051470 / 8453399504 / 6002281943

Role & responsibilities Design and deliver employee induction programs Competency mapping and framework development Prepare and execute L&D calendars Manage vendor relationships and negotiate contracts Facilitate seamless coordination for training sessions Apply the Kirkpatrick Model to assess training effectiveness Track and analyse L&D metrics using Excel/Power BI Preferred candidate profile Flexibility to travel pan-India for training and development initiatives Strong organizational and interpersonal skills Data-driven mindset with expertise in Excel/Power BI Knowledge of industry-best practices and learning models

Role & responsibilities 1. Identify and address product & sales training needs with the training manager. 2. Develop and update materials, emphazing product knowledge and features. 3. Develop and update materials, emphazing sales techniques, sales process, and customer experience. 4. Conduct engaging and precise product and sales training sessions. 5. Provide targeted feedback for improved product knowledge and sales skills. 6. Stay focused on current and industry trends and ev-technology. 7. Good at explaining technical terms and USP of vehicle with method such as FABI talk. 8. Evaluate program effectiveness through assessments. Preferred candidate profile Perks and benefits

Design and develop effective training interventions basis the business requirement Content development Execution and training delivery Evaluate the impact of training efficacy of training interventions and methodologies used on an ongoing basis Bring in the contemporary methodology mix in learning and create a culture around leadership development Project Management /Co-ordination Ability to work independently Ability to multi-task with well-developed organizational skills Ensuring and defining reporting timelines & targets. Ensuring calibration on Quality parameters by using various methodologies like Gage R&R, Discussion calibration. Assisting process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies Monitor and develop the team Standards; Identifying training needs, liaising with training course related inputs, evaluating training's undergone, and providing feedback. Preferably from Sales background handling financial products (Insurance, PL, other loans etc) Ability to multi-task with well-developed organizational skills. defining quality procedures in conjunction with operations Setting up and maintaining controls and documentation procedures monitoring performance by gathering relevant data and producing statistical reports Handle Training Team across various locations. Skill Set Required Qualification : Graduation from any stream Experience: Minimum 2-7 years of experience in supervisor role. (Expertise in Insurance/ Customer Servicing / Sales & Renewals capacities) Proficient with Excel and Power Point Soft Skills

- Responsible for identifying training needs from different departments - Plan training interventions for the employees - Prepare and communicate the training calendar on a quarterly basis and ensure all the training activities are delivered as per the training calendar - Maintain and record all training in LMS - Generating monthly and quarterly reports, training dashboards and training MIS - Roll out feedback forms post training completion - Plan and execute the new joiner induction program - Plan and organize batch training for new hires need based - Tracking and maintaining records for compliance e-courses for new joiners, annual refreshers for existing employees via LMS and closure of compliance e-courses of exiting employees.

Role & responsibilities - 1) Trained New Hired Trainee, conduct daily assessments, mock calls 2) Designed Training Materials, Questionnaires and necessary tools 3) Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. 4) Monitoring and evaluating the performance of new and existing employees. 5) Maintaining accurate records of training attendance, performance evaluations and training materials for reference and audit purpose. 6) Pre and Post Shift Briefing and download of every recent update on floor. 7) Conducting call listening session with the good and bad calls to get the better knowledge of the process. 8) Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. 9) Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. 10) Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement. 11) Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. 12) Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Preferred candidate profile- Assesses training needs; plans or participates in developing training course objectives; obtains training materials; presents training/instruction to both groups and individuals; evaluates training effectiveness; Problem-solving skills. Problem-solving is a skill that involves identifying and solving unexpected situations. Communication skills. Active listening skills. Management skills. Organizational skills. Motivation skills. Time management skills. Other requirement- 1) Minimum 1 year experience as Trainer. 2) BPO experience is mandatory. Work location- Hyderabad 6 days working Day shifts 10 Am-7 Pm Please share your resume to HR Supriya -9289327281

Roles and responsibilities: Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation. To work together as a team and achieve the targets set by clients Need to be flexible and motivate the team at regular intervals Key Skill Set: Good analytical skills Ability to do multi-task Ability to work well in and promote a team environment People Management skills Good communication skills are required Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task International Experience is mandatory

Job description : We Are looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey. A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards. Key responsibilities include: Developing and implementing quality control procedures Need to do handle auditing, QC Tools, TNI etc. Analyzing data to identify trends and areas for improvement Collaborating with cross-functional teams to resolve quality issues Documenting and communicating test results to stakeholders Participating in continuous improvement initiatives Requirements for this role include a strong attention to detail, experience with quality control methodologies, and excellent analytical and problem-solving skills. Interested candidates can share their resume at - 9759191966

Roles & Responsibilities: Must have great understanding about BPO Matrix. Manage team performance productivity/Quality/Shrinkage/Attrition. Manage team leaders or AM with 300+ Advisors Skills for planning, assigning and directing work. Review Process and come up with recommendation which can help in overall performance / CSAT Meet or exceed KRA's of all team members - New training and ongoing training of team members. Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Floor Support and Handling Escalation. Ensure process operates efficiently according to client and company measures. Be directly responsible towards fostering the development of your team by motivating. Strong Client Handling Skills. Excellent Written and Verbal Communication in English Required Candidate profile Minimum of 3+ years of experience as an operation Manager from any Domestic Voice process. Voice Process/Customer Service Operations Experience is mandatory. Excellent Written and Verbal Communication in English, Hindi, Gujarati and Analytical, leadership skills. Benefits - flexible work environment Performance appraisals. Medical Facility Job Location Hazratganj, Alambagh, Lucknow Perks & Benefits 40,000 60,000 / - (Based on last salary and Interview) Contact Details - Interested candidates can share their resume to us at aman.agrawal@Cyfuture.com OR Can Call or Whatsapp us at - 9759191966 (Aman HR)

Role- Trainer Minimum 10 years in BPO- Customer Service domain for Retail /fashion /e-commerce domain is a must. Should have been a Sales coach / Sales Trainer for a min of 4 years. Location- Bangalore WFO| Australian Shifts CTC- Upto 18LPA

Must have Min 1yr Exp as Process Trainer from International Banking / Credit Cards/ Fraud/Laon process BPO. Must know Training Metrics - TNA/ TNI Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore and kolkata.. Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Must have Min 1yr Exp as Process Trainer from International Banking / Credit Cards/ Insurance Voice process BPO. Must know Training Metrics - TNA/ TNI Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Mega Job opening in Training Domain in the BPO industry for Process Trainer / Training Lead / Training Assistant Manager / Soft Skills Trainer / Training Manager Location: Kolkata Employment Type: Full-Time Industry: BPO / E-commerce Process: Domestic Work Days: 6 Job Description: We are seeking experienced and skilled professionals for multiple lateral training positions in Kolkata. The ideal candidates should have a strong background in training delivery, compliance, and governance, particularly within BPO or e-commerce processes. This is an excellent opportunity for individuals seeking career growth in a dynamic and fast-paced environment. Positions & Compensation: - Process Trainer: Up to 4.5 LPA - Training Lead: Up to 6 LPA - Training Assistant Manager: Up to 7 LPA - Soft Skills Trainer: Up to 7 LPA - Training Manager: Up to 10 LPA (experience in governance & compliance within e-commerce is mandatory) Key Responsibilities: - Design, develop, and deliver comprehensive training programs for new hires and existing employees. - Implement effective training modules, including process knowledge, soft skills, and compliance standards. - Evaluate and monitor training effectiveness through assessments and performance reviews. - Identify and address skill gaps to enhance overall team productivity and quality. - Collaborate with operations teams to ensure alignment with business objectives. - Ensure adherence to governance and compliance standards (for Training Manager role). - Maintain detailed training documentation and reports. Candidate Requirements: - Proven experience in BPO training roles with expertise in content delivery and performance coaching. - Strong communication, presentation, and interpersonal skills. - In-depth knowledge of training methodologies and process compliance. - Experience in governance and compliance within e-commerce processes (for Training Manager role). - Immediate joiners or candidates with a maximum 15-day notice period preferred. Compensation & Benefits: - Competitive salary packages based on experience and role. - Professional growth opportunities in a dynamic and collaborative work environment. - Exposure to leading e-commerce and BPO processes. Application Process: Qualified candidates are invited to share their CV via WhatsApp at 9696714723 (Homa). For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9)

Hiring Process Trainers for an Insurance Process Multiple Locations! We are looking for experienced Process Trainers with a strong background in telesales or the insurance process within the BPO industry. If you have a passion for training and meet the criteria below, apply now! Locations: Mumbai, Delhi, Hyderabad, Chennai, Ahmedabad Package: Up to 7 LPA Requirements: - Minimum 1 year of experience as a Process Trainer - Hardcore sales experience in telesales or insurance processes within the BPO industry - Excellent English communication skills - Maximum age limit: 35 years - Immediate joiners or candidates with a maximum 15-day notice period will be entertained - Only BPO industry experience will be considered; candidates from other industries will be rejected Roles and Responsibilities: - Deliver effective process training to new hires and existing employees - Develop and implement training modules to enhance sales and process knowledge - Monitor and evaluate training effectiveness through assessments and feedback - Ensure trainees meet performance benchmarks before deployment - Provide ongoing coaching and mentoring to improve productivity and quality - Collaborate with operations teams to identify training needs and address performance gaps - Maintain accurate training records and reports Interested? Apply now! Share your resume via WhatsApp at 9696714723 (Homa). Stay updated with job openings! Join our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #Hiring #ProcessTrainer #InsuranceJobs #BPOJobs #Telesales #CareerGrowth #TrainingJobs #ApplyNow

Total 8 yrs exp out of this 2 yr exp as a BPO Manager Training on the paper excluding AM-DM exp NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile AM/DM cannot apply WFO Kolkata ONLY -APPLY IF CAN RELOCATE- NO POSITION IN Bangalore and Delhi/NCR Perks and benefits Fix Salary + lucrative Incentives

Total 8 yrs exp out of this 2 yr exp as a BPO Manager Training on the paper excluding AM-DM exp NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile AM/DM cannot apply WFO Kolkata ONLY -APPLY IF CAN RELOCATE- NO POSITION IN Bangalore and Delhi/NCR Perks and benefits Fix Salary + lucrative Incentives

Role and key responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls. Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and Knowledge: Proven experience in Quality and Training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 4 yrs total exp + 1 yr same role + Telecome preferred

Role: Voice Coach Location: Noida 5 days working with rotational shift Both sides cabs Require a person with excellent communication skills Interested ones can contact me: Kanak khandelwal 8287348253

EnglishWise India is looking for Training Manager to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.