422 Tni Jobs - Page 13

Must have Min 1+yrs Exp as Process Trainer from International Voice/ Technical/ Semi Technical Voice Chat Email process BPO Must know TNA TNI Training Metrics 24*7 Shifts Call 8447780697 send CV monu@creativeindians.com

Min exp 5 years as process trainer for voice GURGAON/NOIDA Package 6.5 lpa Drop CV on supreetbakshi@imaginators.co

Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Knowledge/ Qualification : Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Should be willing to work in non-weekend offs Proficiency in MS office Travel ready Work Experience: Travel Experience: +3 Years Training Experience: Should have sound understanding of the training function and should have spent +2years in training department Corporate travel experience Certification/ Domain Certification (If Applicable) : GDS Certifications will be an added advantage.

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from office-Bangalore or Kolkata only not for Delhi NCR..Apply those who can relocate -Bangalore or Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Hello Job Seekers, Greetings from Shining Stars ITPL! We are currently hiring for the position of Soft Skills Trainer in Kolkata . The ideal candidate will be responsible for designing, developing, and delivering engaging training sessions focused on enhancing communication, interpersonal, and professional development skills of our employees. Job Location: Kolkata Budget: Up to 6.5 LPA Requirement - Graduate + Experinece of at least 4 years into BPO and 2 year in Soft Skills Trainer Note: A minimum of 1 year of on-paper experience as a Soft Skills Trainer in a BPO or corporate environment is mandatory. Role and Responsibilities: New Hire Training (NHT): Conduct onboarding sessions focused on communication skills, professional behavior, and workplace etiquette. Floor Support: Provide on-the-job coaching and guidance to ensure the application of soft skills in real-time scenarios. Training Needs Analysis (TNA): Work closely with team leads and quality teams to identify skill gaps and design targeted training interventions. Feedback & Development Sessions: Conduct one-on-one and group feedback sessions to support continuous improvement. Retention & Performance Support: Track training effectiveness and support employee engagement and retention through skill development. Refresher Training: Deliver periodic refresher sessions to reinforce soft skills and update staff on any behavioral competency changes. What Were Looking For: Bachelors degree in any relevant field. Minimum 1 year of proven experience as a Soft Skills Trainer in a BPO or corporate setting. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to positively engage and motivate trainees. How to Apply: For further queries or to schedule your interview, please contact Pooja Mishra at 9580746603 . If unavailable, feel free to drop a text or share your resume on the same number . Kindly allow some time for us to respond.

2yr exp as a BPO SR Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Lucknow only not for Delhi/NCR and Kolkata APPLY those who can relocate in Lucknow Required Candidate profile Work From Office Lucknow only not for Delhi/NCR and Kolkata -APPLY those who can relocate in Lucknow Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Roles and Responsibilities Manage training needs of employees through Training Needs Identification (TNI) process. Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and implement effective training programs to address identified needs. Monitor and evaluate the effectiveness of trained programs, making recommendations for improvement where necessary. Collaborate with stakeholders to ensure alignment between organizational goals and employee development initiatives. Desired Candidate Profile Overall 6 years of experience 2 Year as AM Training. Strong understanding of TNA, TNI, TTT, and Training Management principles. Excellent communication, presentation, and interpersonal skills. Ability to analyze data to inform decision-making processes.

Process Trainer Exp 4+ Yrs (2+ Yrs as process trainer) Loc- Ggn & Noida Skills- Process Training, Customer Service, BPO Operations, International Voice etc Pkg- 6.5 LPA Aparupa 9311697179 Aparupa.imaginators@gmail.com

For AM - min. 5 yr exp - pack upto 12L For DM - min. 8 yr exp - pack upto 15L Knowledge of Psychometric tools would be an added advantage Graduate US Shift Both Side Cab Contact@7289094130 / yashika.imaginator@gmail.com Required Candidate profile Work Experience in end to end soft skills delivery & program management (learning & development) portfolio – training delivery, design, data management and reporting. Team handling Exp. MS Office

A leading provider of Business Process Management (BPM) and IT solutions Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Required Candidate profile Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)RAG analysis Conducting TNIs, Refreshers, PKTs and driving learning completion Minimum 1 year as a Trainer

Process Trainer (International Customer Service Process ) Exp- 4+ Years ( 2+ Yrs as Process Trainer on paper) Loc- Gurgaon & Noida Pkg- 6.5 LPA NP- 0 to 15 days Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills- Process Training, Customer Service, International Process, TTT, TNI, TNA etc Should have 2+ years of relevant exp as process trainer on paper.

Designs training & test modules based on needs Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100percent adherence on client driven SOP & BEST T&D compliance Prepare Trainers through TTT/ Platform skills certification Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews& work on the action plans to improve business performance Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members Delivers Customer Service with Sales Process Excellence and Process Improvement Initiatives Supports Innovation & Continues Improvement to uplift sales performance Engaging ommunication Coaches & Develops Others Support and monitor new trainees during the OJT (On the Job Training) period Create new product specific sales training curriculum Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

1 yr exp as a BPO Lead Training on the paper in International voice customer support process MUST BANKING PROCESS EXP Delivery of NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Neha 8287267407, Amit 8851792136 Perks and benefits Fix Salary + lucrative Incentives

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities Recruitment and Selection Onboarding Management Induction Exit process Training Need Identification Preparation & Releasing Training Calendar Employee engagement activity HR Generalist role Preferred candidate profile Should have experience in end to end recruitment Preferred experience of manufacturing industry only

We are Hiring for Process Trainer Need Excellent comms Well versed with KPIs like TNA, TNI, OJT,Process training etc. Well versed with Voice and Accent open to work in 24/7 rotational shift 5 days working / 2 rotational off job location : Goregaon, Mumbai interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Job description:Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

8+ years of experience working in a technical customer support Voice process including experience working directly with product and/or engineering teams. Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Fluency in English. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel Meticulous attention to detail and a commitment to quality. Experience 2+ handling team experience is must Familiarity with Performance Management, Quality Management & TNI Has performed Appraisal for employees Ability to Lead

Roles and Responsibilities Design and deliver training programs for banking processes, soft skills, sales, and insurance processes. Conduct on-the-job training (OJT) sessions to enhance employee performance. Collaborate with subject matter experts to create engaging learning experiences. Develop and maintain training materials, including presentations, manuals, and online modules. Monitor trainee progress and provide feedback to improve overall performance. Desired Candidate Profile 2-7 years of experience in BFSI industry or similar field. Strong understanding of banking process, finance process, sales process, and insurance process. Excellent communication skills with ability to train diverse groups effectively. Proficiency in creating interactive e-learning modules using tools like TNI or OJT.