312 Tni Jobs - Page 12

Role: Senior Process Manager - Training Location - Pune Experience: 12+ Years Role Summary: - Provide Training support, drive process improvements Ability to lead a team, coordinate and drive standardized practices Meet the external & internal quality metrics Strengthen quality management processes/framework to improve quality delivery Adoption of Global processes and practices , to standardization Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs. Lead Governance & performance reviews for areas driven by Training team Strong interpersonal skills to manage client expectations/engagements... Preferred candidate profile Experience in handling international clients (US clients) Should have managed multiple batches parallel (Voice LOB) Excellent communication skills (both verbal and written) Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall Interested Candidates Kindly share your resume on Sushmita.Gaikwad01@eclerx.com Thanks & Regards, Sushmita Gaikwad Contact No : 8788486610 Associate Process Manager HR Recruitment eClerx Service Limited

Position: Process Trainer We are seeking a Process Trainer to lead business operations in a Contact Centre services environment. This position will be responsible for overseeing International Travel operations, providing both strategic and tactical direction to the team to ensure business goals are met and customer delight is achieved. The role involves close interaction with leadership to drive performance and continuous improvement. Job Responsibilities: Training Execution : Ensure the successful execution of training programs aligned with the business requirements. Training Effectiveness : Measure and assess the effectiveness of training programs, making adjustments as needed. Performance Improvement : Conduct ongoing observations of direct reports, providing guidance, mentoring, and support to enhance performance and skills. Reporting : Send detailed reports/MIS to the Operations team, highlighting the progress and status of training activities. Content Review : Regularly review and update training content to incorporate the latest information and business needs. Calibrations : Actively participate in internal and external calibration sessions to maintain training consistency and quality. Refresher Training : Conduct refresher trainings based on Training Needs Analysis (TNI) to ensure ongoing skill enhancement. Knowledge Checks : Manage and evaluate knowledge checks for new hires and production staff to ensure they meet performance standards. Knowledge, Skills, and Other Abilities: Communication Skills : Strong verbal and written communication skills in English. Client Handling : Expertise in managing customer/client relationships effectively. Shift Flexibility : Ability to work during all shifts, ensuring training delivery across varying schedules. Training Experience : Experience in product/process/soft skill/up-skilling training. Line trainer experience is also considered. Experience : 1-5 years in a training role, with hands-on experience in training delivery and process management. Work Schedule : 6 days working, 24*7 environment. This role is based in-office. Interested candidates can share their resumes or reach out at 7042379178 .

Job Description - Learning Services Specialist (Product Trainer): Training Development and Delivery: Design and develop training programs and workshops that address specific business needs Deliver engaging and effective training sessions using a variety of instructional techniques and formats, including role-playing, simulations, team exercises, group discussions, videos, and lectures Update and enhance existing training materials to ensure content is current and relevant Driving OJT/Nesting for the new hire class post classroom training meeting set KPI and throughput Coaching: Provide guidance and support new team members Serve as a subject matter expert and resource for other trainers and staff Foster a positive learning environment and encourage continuous professional development Needs Assessment: Conduct training needs assessments to identify gaps in knowledge and skills Collaborate with department heads and management to understand specific training requirements and objectives Administrative Tasks: Maintain accurate training records and documentation Manage training schedules, logistics, and participant enrollments Ensure compliance with company policies and industry regulations related Eligibility- Bachelor's degree in any field Minimum 4 year in International BPO Working currently as Learning Specialist min 1.5 years Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) Excellent verbal and written communication and active listening skills Willing to work in rotational shifts and from office

Job description - Quality Analyst Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas of improvement. Perform quality checks on processes and procedures to ensure compliance with standards. Generate reports using tools like Excel, BQM, TNI, Six Sigma, CSAT, Pareto Analysis, control charts, call calibration, call monitoring, and feedback. Identify bottom quartiles and generate reports for management review. Desired Candidate Profile 2-5 years of experience in quality analysis or a related field (domestic process). Strong understanding of QC tools such as AHT, call audit, call calibration, call monitoring, feedback, etc. . Excellent communication skills with the ability to work effectively with cross-functional teams. Graduation/10+2+3 is mandatory. Must be comfortable with 6 days of worling. Willing to work in rotational shifts. CTC - 4.5- 5LPA (Depending upon the Last/Current CTC) Location -: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068 Share your resume: Shriti.Rani@startek.com.

Wipro is looking at candidates who come from Finance/Alternative Investments/Asset Management Industry and carry expertise into financial domain looking to elevate their career in Training or switch to Financial Training domain can apply! specially for candidates who are looking to begin their career from break/sabbatical/ On-Bench or looking for work life balance. Working timings: 12:30PM onwards Location Gurgaon - Infinity Towers Both side cabs (Provided it is within transport boundary) Email : Soumya.thomas1@wipro.com Essential Qualifications: MBA in Finance/CFA (Level 1 or above) or PGD in Investment Management Technical Qualifications / Experience: Background in PE, IB or Asset Management Experience: 8-9 years of work experience in PE or financial training. Strong understanding of investment life cycle and experience of training or mentoring finance professionals Responsibilities Knowledge, Skills & Competencies Required Key Performance Indicators Face to face & virtual facilitation Liaise with Wipro teams & external learning/vendors partners in identifying and implementing various learning interventions within the organization. Program Management Manage end to end learning programs/initiatives including the entire process of TNI, TNA and Training Co-ordination Maintain consultative relationships with people in subject-matter expert and senior leadership roles and seek inputs on various learning initiatives in the organization. Develop/ update & evaluate training materials and delivery methods for existing & new manager as well as leadership teams. This includes, but is not limited to instructional design, training manuals, handouts, and visual aids Learn, explore and deploy a technology embedded learning strategy for teams across Wipro in manager and above roles. Work with the Wipro talent skilling and leadership development teams to deploy overall team training strategy and quality plan Track and report the effectiveness of learning interventions. Research and recommend third party training materials and programs to ensure the organization remains current with industry standards and trends Regular touch points with stakeholders to discuss TNA and TNI for their group and formulating a plan of action for timely closure Experience with LMS platforms, digital learning tools and content creation Ability to translate complex financial concepts into engaging training modules. Deep understanding of PE investments & valuations Develop self-learning materials, e-learning content & assessment for PE domain knowledge. High level of facilitating skills Assessing capabilities of consultants for managerial & leadership programs Professional confidence Fair understanding of Organization Development activities Exposure to MS Office Suite Experience in instructional and curriculum design Broad-based knowledge of training including web-based training, project management, and job certification testing Excellent communication skills Team building skills Problem solving skills Interviewing skills Presentation skills Stakeholder Management Skills Vendor Management Skills 3-4 days of facilitation per month Maintain feedback score a minimum of 4.8/5 Business need basis functional leadership program/solution quality At least 1 new training module to be developed/upgraded every quarter Provide domain expertise on investment strategies & market trends Conduct minimum of 3 training audits in a quarter Bridge the knowledge gap between finance theory & real-world PE execution. Take ownership for 1-2 organization wide learning department initiative in a yr. Take ownership for self- development Lead technology platform deployment in required/ related areas.

1 yr exp as a BPO Lead Training on the paper Prepare Annual Training Budget& plans Delivery of NHT, OJT, Refresher training TNA TNI TTT WFO kOLKATA ONLY-APPLY IF CAN RELOCATE Call/WhatsApp cv to Neha 8287267407, Amit 8851792136 Required Candidate profile Work From Office-Kolkata only not for Delhi/NCR neither Bangalore..Apply those who can relocate in Kolkata Perks and benefits Fix Salary + lucrative Incentives

Roles and Responsibilities Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Develop training plans, programs, and materials based on identified needs. Deliver high-quality trainings through various methods such as classroom instruction, online courses, or on-the-job training. Manage the entire training process from planning to evaluation, ensuring timely completion of projects. Collaborate with stakeholders to ensure alignment between training initiatives and business objectives. Desired Candidate Profile 3-8 years of experience in Training & Quality. Strong understanding of TNA, TNI, TTT, Train the Trainer, Improvement Plan, Quality Management, Critical Thinking, Needs Assessment, and Quality Assurance Methodologies. Excellent communication and interpersonal skills for effective collaboration with stakeholders. We Need immediate joiners only Required skills: Candidate should speak or understand Bengali language. BPO Experience is required. Outbound sales exp is must. Insurance sales exp is required. Interested candidates can apply here Puja.vishwakarma@startek.com

Must have Min 1+yrs Exp as Training Team Leader from Voice Process BPO sector. Handled team of Proces Trainer's (Voice Process). Fluent in English 6 Days working Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities:- Certifying pilot training before launch of any new system NDO (New DC opening/Cross Dock) training Training delivery-role-wise & department-wise to DC & Cross Dock employees 5S /Kaizen implementation department & DC wise - Mi Program BDC Training delivery/Assessments including NSO & Gap fill System training like OMS, TMS & WMS training delivery & end to end implementation drive with certification System updates training through learning bytes on OMS, WMS and TMS Train-Inventory analyst, Distribution expert, ECOM champ and OMS Champion once a month Dashboard hygiene management Using Power BI & NPS data for TNI Audio/Visual aids session plans Monthly training need identification & analysis in sync with business requirement Based on TNA development of training calendar/delivery & assessment Induction program for on-roll & off-roll employees in all departments Training of all Cross Dock employees Soft & Functional skill program for all DC & Cross Dock employees Drive Monthly R&R program Covering end to end trainings for the RPA role holders at DC Preferred candidate profile:- 2+ years as DC trainer Graduate/post graduate (any specialization)

Urgent Hiring!!! at IEnergizer Noida Contact / Share your CV at Sharandeep Kaur - sharandeep.kaur@ienergizer.com or call at 9266364422 AM Training:- Must have experience of 1 year as an Assistant Manager Trainer in any BPO process. Should have excellent communication skills Candidate from BPO background can apply. Should have excellent knowledge of training metrices Qualification - Any Graduate Domestic process 6 Days working from office Job Location : IEnerziger - A 37, Gate No-2, Sector 60, Noida. Near Noida Sector 59 Metro station. Thanks & Regards Sharandeep Kaur Sr. HR Excutive

iEnergizer is hiring for the Manager/ Sr. Manager Training role at Noida location!! GDS EXPERIENCE IS A MUST. Interested candidates can call or share resume with HR Kailash 8800450667 Job Description The position of an Manager / Sr. Manager Training involves overseeing and managing the training and development programs within an organization. This includes designing, implementing, and evaluating training initiatives to enhance employee skills and performance, as well as aligning training strategies with business goals. The Assistant Manager is responsible for leading a team, collaborating with various departments, and ensuring effective learning experiences to support employee growth and organizational success. Role & responsibilities Lead and mentor a team of trainers, offering guidance, feedback, and professional development opportunities. Design, develop, and deliver comprehensive training programs that align with organizational goals and enhance employee capabilities. Collaborate with department heads to identify training needs, performance gaps, and skill development requirements. Evaluate training effectiveness through assessments, surveys, and performance metrics, and make necessary adjustments to improve outcomes. Stay up-to-date with industry trends, best practices, and innovative training methods to ensure the training curriculum remains relevant and impactful. Foster a culture of continuous learning and development among employees, promoting the value of ongoing skill enhancement. Provide regular reports and updates to senior management on training initiatives, progress, and outcomes. Prepare and present regular reports to senior management on training initiatives, content strategy effectiveness, and hiring progress. Ensures that various training methods are being utilized, including presentations, role-playing, and interactive activities. Monitor trainee progress, provide constructive feedback, and address any questions or concerns. Develop and curate training content on the Intranet Portal Collaborate with subject matter experts to ensure training content is accurate, up-to-date, and aligned with industry standards. Maintain accurate training records, attendance, and performance metrics. Gather feedback from trainees and stakeholders to identify areas for improvement and make necessary adjustments. Preferred candidate profile Any Graduate with 1 year Manager / 3+ years as AM Training experience on paper can apply. Should have Excellent communication skills. Should be from BPO background. Comfortable to work in rotational shifts Perks and benefits Competitive Salary and Benefits package. Opportunity for professional growth. Collaborative and dynamic work environment. Virtual interviews: - Available. Immediate joiners Preferred.

Candidates with international BPO experience will be consider. Work Schedule: 5 days a week, 24*7 shifts, with rotational week offs. Minimum 1 year of experience required as a Trainer.

Key Responsibilities: Conduct Training need identification, prepare and implement Training calendar programs Lead Induction Training and bring clarity about Company policies and procedures Leadership Development: Implement leadership workshops to enhance managerial and strategic decision-making capabilities of senior engineers. Technical Expertise: Conduct specialized technical training sessions including up-to-date engineering practices, innovations, and industry standards. Program Evaluation: Evaluate and refine senior-level training programs, ensuring alignment with engineering goals and business objectives. Able to perform vendor management and establish institutional tie-ups and arrange external training programs Mentorship: Foster mentorship relationships that enable knowledge sharing and professional development within the engineering team.

***(Maximum offered salary is 5.4 LPA CTC, Kindly do not apply if you're not fine with it.)*** Job Location Noida sector-60 Shifts- 6 am-12 am (any rotational shift between this time slot), 6 Days Working No Cab facility will be given Nature of Business- Voice, Customer Service, Inbound Job Responsibilities- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff Knowledge, Skills, Other Abilities- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training Best Regards, Sparsh Tyagi HR executive 9997716535

Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti

Hii Jobseekers Greetings from Shining stars ITPL We hiring talented professionals for multiple roles across two different Positions. Positions and locations we are hiring for- Noida Location- Position- Process Trainer (International Logistics Process) Salary Package-7 LPA Key Responsibilites: New Hire Training(NHT): Lead session on customer service process and product knowledge. Floor Support: Provide on job guidance to help trainees apply their learning . Quality Coordination: Work with quality team on TNA/TNI to align training with performance. Feedback and Refresher Training: Conduct feedback sessions and deliver refreshers training to improve skills and update on processses. Position 2: Team Lead ( International Logistics Process) Salary Package :6.75 LPA Key Responsibilites: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics including shrinkage, attrition, Average Handle Time (AHT) and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievements of team goals and objectives related to operational efficiency and quality What we are looking for: Bachelor's degree in a relevant field. 1+ years of experience as a Team lead / Process Trainer (on paper) in a BPO domain with excellent communication skills. How to Apply: For any further queries or to get your interview aligned please give a call on- Zainab -8881378915 If incase your call has been missed you can drop your resume over the same number.

Responsibilities:guidelines while Quality Auditor Job description: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer interactions. Eligibility criteria: Minimum of 2 years of experience as a quality auditor in sales and support Key Abilities: Evaluate customer interactions, identify areas for improvement, and provide actionable feedback to enhance agent effectiveness Experience in analyzing trends, conducting root cause analysis, and collaborating with cross-functional teams to drive continuous quality improvements Thorough knowledge of industry-standard tools & good communication skills Organized, self-motivated, and proactive, with the ability to prioritize tasks Flexible approach and ability to adapt to changing business needs and processes Excellent analytical skills, organization, critical thinking, and problem-solving skills Proficiency with computers, especially MS Office (Specifically Excel), Power BI, and other analytics software Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies Excellent presentation, research, and verbal and written communication Ability to summarize and explain complex information to others Responsibilities: Assess and monitor both inbound and outbound sales calls, focusing on adherence to company scripts, customer engagement strategies, and sales processes. Evaluate various customer support interactions, including calls, emails, live chats, and other communication methods, to confirm compliance with company policies, procedures, and quality standards. Identify opportunities for improvement in customer interactions by evaluating key performance metrics such as professionalism, tone, problem-solving effectiveness, empathy, and product knowledge. Ensure all interactions meet service quality standards, enhance customer satisfaction, and comply with established quality guidelines while driving efficiencies and maximizing customer value. Provide management with actionable insights on areas needing improvement that directly impact both customer experience and sales results. Work collaboratively with cross-functional teams to implement corrective actions and preventative strategies to improve the overall customer experience and boost sales growth. Track key performance indicators (KPIs) related to sales quality and customer satisfaction over time, providing leadership with insights and identifying areas for improvement. Perform trend analysis on reviews to uncover gaps in customer support processes, sales techniques, and areas for improvement in customer satisfaction, process compliance, and upselling opportunities Take initiative by suggesting strategies and changes that help meet business objectives and drive performance Work with the enablement team and use root cause analysis to suggest required training Demonstrate necessary soft skills in all communication formats/channels and be cognizant & respectful of regional and global interaction nuances Maintain reports and data to provide valuable insights into business performance and individual representative effectiveness Demonstration of measurable streamlining initiatives by using quality methodologies and a thorough understanding of Global Quality Guidelines Positioning the right questions to encourage solution-driven thinking and have an empathetic approach to the learner's abilities and feelings Desired Skills and Competencies: Attention to detail Strong communication skills Analytical & critical thinking Accountability Transparency and integrity Emotional Intelligence Focused

Need Process Trainer for US Banking Process. Trainer Exp from any International Bank process can apply Must know Training Metrics - TNA/ TNI US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in either Kannada / Malayalam. Interested candidates can reach out to Pavatharanip1@hexaware.com, 7305044617. Regards, Pavatharani

Hello Folks, Greetings From ShiningStars ITPL!!! We are seeking dynamic and experienced BPO Process Trainer for Gurugram and Noida location. The ideal candidate will be responsible for designing, developing, and delivering engaging training programs to enhance the skills and knowledge of our customer service representatives and other BPO professionals. Domains we are hiring for - Online Advertising Platform (Gurugram) , Travel, Logistic and E-commerce (Gurugram and Noida) Interview Mode - Walk-in / Virtual (Depends on process selected for) NOTE - Immediate Joiners Preferred Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Develop and maintain training materials, including presentations, manuals, and online resources. Conduct classroom sessions to ensure effective learning outcomes through interactive activities and assessments. Collaborate with subject matter experts to create engaging content that meets business objectives. Monitor trainee progress and provide feedback to improve overall performance. Desired Candidate Profile 1-5 years of experience in BPO or call center environment with a focus on training. Strong understanding of OJT (On-the-job training), TNA (Training Needs Analysis), TNI (Training Need Identification), Throughput analysis, Classroom Training methodologies. Excellent communication skills with ability to work effectively with diverse groups of people at all levels. CTC Structure - Travel - Up to 5.40 LPA Online Advertising Platform - 8 LPA Logistic and E-commerce - Max. 7 LPA Feel free to connect over call or share your updated resume on WhatsApp to get your interview aligned @ 9569433682 - Indrajeet For more job updates, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #jobs #hiring #employment #vacancy #jobalert #naukri #jobsearch #jobinterviews #career #googleads #ecommerce #logistics #travel

Process Trainer for International Fintech/BFSI Process **Salary Upto 7.5 LPA** Call/Whatsapp @ 8453399504 / 8721982606 / 6002281943 . Required Candidate profile Must have min 1 year experience as PT in International Banking/Fintech process International voice experience candidates will be preferred Should be aware about KRA/KPI of Process Trainer

Hi, Greetings from IGT Solutions We have and Immediate Opening for Assistant Manager Training profile Interested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Assistant Manager for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 1+ years in a Assistant Manager Training role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. Whats Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Role & responsibilities Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Conducts interviews & coordinates with HR for recruiting trainers / trainees. Ensure 100% adherence on client driven SOP & BEST T&D compliance. Prepare Trainers through TTT/ Platform skills certification. Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. Coordinates with all stakeholders to ensure New Hire training process runs effectively. Prepare and attend all business / client reviews& work on the action plans to improve business performance. Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members. Perks and benefits As per company norms

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off

Role & responsibilities Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Need to handle the NHT batches with the 30 no. of employees Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Preferred candidate profile Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Perks and benefits General office environment: Works generally at a desk in a well-lighted, air-conditioned. Cubicle/office, with moderate noise levels. 5 Days Working with Sunday Fixed off and the other off would be rotational . Office timing will be Day Shift