Posted:4 hours ago|
Platform:
Work from Office
Full Time
Train agents on product and process, as and when there are NHT batches
Monitor contacts and find out areas of opportunity
Work closely with Ops and Quality team design action plans to plug areas of opportunity
Responsible for meeting the defined training conversion targets
Manage retention during training
Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers
Demonstrate innovation in training by carrying floor requirement into classroom training.
Maintain Data as per training Processes
Support in Quality Audits and Feedback when NHT batches are not being conducted
Excellent presentation and communication skills.
Should be able to drive key performance metrics related to training
Must be flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)
Must be flexible to being up-skilled on VASS & quality
Proficient with MS Office
Basic knowledge of process mapping
Concentrix
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