Process Trainer

Job Description

Job Title: Process Excellence Trainer

Role Summary

Drive operational excellence by designing and delivering training programs focused on accounting processes, onboarding, and continuous improvement methodologies (Lean, Six Sigma, RCA). Own the 90-day onboarding journey and collaborate across departments to ensure training effectiveness and business alignment.

Key Responsibilities

• Manage the SPOCS to deliver training: new hire, process refreshers, Root Cause Analysis for errors and work with the SPOCS to conduct process refreshers and project-based sessions.
• Manage onboarding experience and attrition during nesting period
• Coordinate with SPOCs and create training calendars
• Track training effectiveness via LMS (Kredo) and share reports with leadership
• Collaborate with HR, Ops, and TA for capability building and process audits
• Lead buddy programs and mentor teams on process excellence

Requirements

• Bachelors in accounting or equivalent experience
• 3+ years in training and operations liaison roles
• Strong financial acumen and clear communication skills
• Skilled in LMS platforms and content creation
• Consultative, service-driven leadership style
• Efficiently manage training bookings and HR admin tasks
• Deliver timely training reports to Operations team

Preferred

• International business exposure
• Experience with digital learning platforms