217 Training Analysis Jobs

Must have Min 1+yrs exp as a Voic e and Accent Trainer. Communication Training exp is required from International BPO. US Shifts Excellent comms required Call 8447780697 send CV monu@creativeindians.com Immediate Joiners are preferred.

Looking for trainer Profile Should have BPO Experience minimum 1 year of on papers experience of Trainer Should have sales experience Salary :-Upto 6LPA Depending on last drawn Good communications skills required

So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what it’s like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. The Leader will represent Learning Experience for the Site in all site initiatives As a Site Senior Learning Experience Manager , you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Requirements: So what is it we’re looking for? Well, since this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else? You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently? Not afraid of being alone? Then great! Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need. About TaskUs: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. TaskUs, Inc. is an equal opportunity employer. To find out more visit

Role Objective/Purpose of the Role Responsible for supporting the L&D interventions/initiatives identified as part of market HR plan in alignment with business objectives with a clear aim of building talent capability. This also involves supporting the L&D lead in planning and coordinating activities to deliver appropriate training for the workforce to facilitate alignment between technical knowledge and skill availability within the organization, across levels, with a strong base of business objectives, to improve supply chain continuity and efficiency. Primary Responsibilities: - Coordinate Meetings towards identification of skills and preparation of skill matrix for all Departments at Mfg. - Update CBA contents of E&T Pillar (as part of TPM) - Coordinate with Operations for ad hoc Training plans as part of CAPA and Deviation action plans. - Perform RCA and related activities to support for action point closures. - Digitalizing all the training records collected as per the control documents Attendance sheets & Feedback forms. - Feedback recording for all the training and Engagement activities - Coordinate in identifying Vendors for proposed trainings. - Coordinate with all employees for collecting various required inputs. - Support to run Surveys and Feedback as necessary. - Preparing the Induction schedules for New Joiners - Coordinating recurring and follow up meetings pertaining to various initiatives. - Support in preparation of Monthly dashboards and Reports that are to be shared with various stake holders. - Coordinating with Facilities regarding the training venue arrangements - Coordinating with Procurement for various requirements placed on timely basis. - Coordinate and update on the PRs raised and the payment closure with the Vendors. - Follow up on Contractual Employees Mandatory trainings compliance. - Support on Compliance wire projects Curriculum revisions, relook on Training Evaluations. - Coordinating to collect various data required to build presentations for External stakeholders. Communication - Design preparation for all internal communications as per the data shared. - Track record of all Employee Milestones and communicating the same periodically - Periodical Communications across the plant for the initiatives run PAN India Other Activities - Track employees Birthday & Anniversary for gift distribution - Track record of all Employee Milestones for Long service Awards - Onboarding employees - New joinee Access, Medical Insurance Organizing & Co-ordinating for active participation of employees in all the Employee Engagement activities, Events & celebrations - PMS co-ordination for timely updation in Culture Amp

Role & responsibilities Work closely with department managers to identify specific training needs for their teams and develop targeted training plans Conduct on the job training sessions for new and existing employees, using a variety of training methods such as classroom training, demonstrations and hand on activities. Evaluate the effectiveness of training sessions and adjust the training program as needed. Develop and maintain training materials, including presentations, manuals and e-learning modules. Ensure that all employees receive the required training, including compliance training, safety training and job specific training Monitor and assess employee performance and provide coaching and feedback to help employees improve their skills Collaborate with senior leadership and HR to identify opportunities for employee development and career advancement Stay up to date with industry trends and best practices to continuously improve the training program. Monitor and manage the training budget, including developing cost-effective training solutions. Maintain accurate records of employee training and certifications. Preferred candidate profile Education: Graduate from a reputed Hotel Management Institute. Experience: Min 2 years of experience in providing training in QSR chain. Key Capabilities: Thrives in fast-paced environment and ready for intra city travel with excellent communication & interpersonal skills.

Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 6 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8115242149 or mail their cv at archil.rathore@im.ocubeservices.com

We are looking for a dynamic and experienced Product and Process Trainer (Female) to join our team organization based out at Noida Sector - 127 . The ideal candidate will have a proven track record of delivering impactful training programs focused on both product knowledge and operational processes. You will play a critical role in enhancing employee skills, improving product understanding, and ensuring process adherence across teams. Interested candidates with suitable experience can share their resume at shyamu.mishra@innovatiview.com Key Responsibilities: Design and deliver effective training programs on product features, workflows, and standard operating procedures. Conduct refresher and upskilling training for new and existing employees. Collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices. Create and update training materials, manuals, SOPs, and knowledge documents. Assess training needs through surveys, feedback and performance metrics. Monitor and evaluate the effectiveness of training programs and make necessary improvements. Maintain detailed records of training schedules, attendance, feedback, and evaluation reports. Support process standardization across departments through structured training. Conduct on-the-job coaching and post-training support as needed. Required Skills & Qualifications: Technical Graduate (BE/B.Tech/BCA) with min 3 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors Excellent communication, facilitation, and presentation skills. Strong understanding of adult learning principles and training methodologies. Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides etc Ability to simplify complex concepts for varied audiences. Strong attention to detail and process orientation. Comfortable conducting both virtual and in-person training sessions.

Key Responsibilities: Conduct new hire training for voice processes (inbound/outbound). Deliver refresher training, upskilling, and process updates to existing employees. Prepare training content, scripts, mock call scenarios, and assessments. Monitor and evaluate training effectiveness using assessments, call audits, and feedback. Coordinate with Quality and Operations teams to identify and address performance gaps. Maintain detailed records of attendance, performance, and training outcomes. Provide feedback and coaching to trainees during nesting and on-the-floor periods. Drive floor engagement and ongoing learning programs for agents. Skills & Competencies: Excellent communication skills in English and Hindi. Strong presentation and facilitation skills. Familiarity with customer service tools, CRMs, or dialers used in contact centres. Ability to manage batch dynamics and engage a diverse group of learners. Strong observation and feedback skills. Educational Qualification: Graduate in any discipline (preferred) Certification in Training/Instructional Design is a plus Interested candidates please click on apply or send resume on whats App- 8639839227/ Shruthi_beulah@apollohospitals.com

Econ Climate Fund is looking for Equity Analyst Trainee to join our dynamic team and embark on a rewarding career journeyAssisting experienced employees with their daily tasks and responsibilities.Observing and gaining hands-on experience in various aspects of the job.Receiving feedback and guidance from supervisors and mentors.Completing assigned projects and tasks under the supervision of experienced employees.Collaborating with team members and contributing to team projects.Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow.

Hiring for Sr Process Trainer/AM Process Training International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 12LPA based on Experience & last CTC 5 Days Working Cabs in ODD Hours LOOKING FOR EXCELLENT COMMUNICATION SKILLS CANDIADTES WORKING IN INTERNATIONAL VOICE PROCESS ARE ONLY ELIGIBLE Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call/WTS Up at 8467054123 or mail cv at simmi@hiresquad.in

Training Facilitate onboarding, role-specific, and ad-hoc training programs for both new hires and current employees in India, using effective methods to engage, inspire, and motivate participants in their development journey Coordinate with the Head of Organisational Development to plan and schedule training sessions aligned with the organisational's framework, ensuring seamless delivery for both new hires and current employees Post and announce training schedules and keep attendance via Corporate LMS Use quizzes, group exercises, and interactive discussions to assess understanding during sessions Monitor participants engagement and adapt strategies as needed to enhance learning outcomes Follow up with participants who need additional assistance or support to ensure they reach training benchmarks Maintain accurate records of training completions and progress, ensuring compliance with company requirements Work with the Head of Organisational Development to review feedback analytics, helping to identify areas for improvement in future sessions and support implementation. Provide constructive feedback to participants and their managers to foster skill development and ensure training goals are met Partner closely with the Head of Organisational Development and internal stakeholders to identify and address training needs across the business unit, ensuring alignment with organizational goals Assess current training gaps, recommend targeted programs, and coordinate with stakeholders to support strategic training initiatives that meet evolving business requirements Ensure that the Head of Organisational Development is aware of the status of all training (planned and delivered). Take ownership of your training and development so that you can continuously improve and develop the skills required by Metro to develop managers and staff.

Plan batches w.r.t NHTs and Refresher trainings for the projects assigned. Should be aware of TNA, TNI Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profile Languages known – Kannada Domestic process Presentation Skills Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

We are looking to employ an experience in field sales trainer to provide training within the assigned geographical area. Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Qualification Required MBA or Equivalent degree preferred Experience- 3 to 8 years Field Sales Experience required Skills Required Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills.

We are looking to employ an experience in field sales trainer to provide training within the assigned geographical area. Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Qualification Required MBA or Equivalent degree preferred Experience- 3 to 8 years Field Sales Experience required Skills Required Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills.

Role & responsibilities Helping the Company to meet its objectives by developing & implementing high impact learning & development programs in line with business needs and priorities. Establish strong partnerships with the business to gain a strong understanding of current business issues and opportunities, as related to learning and development. Identifying the Individual/ Organization Training and Development need and drawing of plan (Training calendar) that addresses needs and expectations. Independently conceptualization and execution of Training program ( Behavioral / Soft Skills / Functional etc.) . Reviewing and revising course materials to ensure they are in line with operating processes, procedures and systems. Deliver training to various parts of the business and work with various stakeholders to coordinate and organize training sessions. Collating feedback on completed training to evaluate and measure results and make improvements where required. Conduct training trainer workshops to ensure training, scalability and effectiveness. Managing the Learning & Development budget. Support HR Team in other HR functions Preferred candidate profile Masters / PG in HR, Must have hands on experience in Learning & Development. Experience in delivering training. Excellent communication & presentation skills. Good computer and database skills Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

Greetings from JTSi Technologies India Pvt Ltd! We JTSi Technologies India Pvt Ltd, a US based MNC IT Co in Kochi Infopark are urgently looking for a Knowledge Harvesting Specialist for our operations in Kochi. Candidates must have excellent communication skills and hands on experience as a training specialist or a similar role in corporate training and development experience in sectors such as consulting, government, tech, healthcare, or R&D-intensive industries. Requirement Brief: Designation : Knowledge Harvesting Specialist Qualification : Graduation Preferably MBA HR / MSW / PGDHRM with a T&D Certificate Experience : Minimum 4 – 7 Years. Skillsets : Training & Development, Contents and Materials Job Time : 09.30 AM – 06.30 PM IST (Monday – Friday) Location : Infopark, Kochi. Duties & Responsibilities 1. Identify and engage with subject matter experts across departments to extract tacit and explicit knowledge. 2. Conduct needs assessments and skills gap analyses to identify training priorities and opportunities in JTSi India. 3. Develop training materials, presentations, and resources to support learning objectives and outcomes. 4. Facilitate training sessions and workshops, ensuring participants a positive and interactive learning experience. 5. Implement knowledge retention strategies for departing employees and key project transitions. 6. Monitor and evaluate training delivery and effectiveness, adjusting to improve outcomes. 7. Provide one-on-one coaching and support to employees to reinforce learning and development. 8. Identify and coordinate the training programs for the team by preparing a training planner and arranging trainers and training platforms 9. Maintain and continuously improve the knowledge harvesting framework, tools, and templates. 10. Monitor and report on the utilization and effectiveness of harvested knowledge assets. 11. Collaborate with HR and department managers to align training initiatives with organizational goals and objectives. 12. Track and report on training metrics and KPIs to measure the impact and ROI of training programs. 13. Stay updated on industry trends, best practices, and emerging technologies in training and development. 14. Familiarity with knowledge management platforms (e.g., SharePoint, Confluence, ServiceNow, Bloomfire ) and enterprise content management systems. If you are interested kindly go through the details and please send us your recently updated resume / references to careers@jtsiindia.com . We will revert you at the earliest. Recruitment Team JTSi Technologies India Private Limited Third Floor, Thapasya Building, Infopark, Kochi. Contacts: 0484 – 4070368 | E Mail: careers@jtsiindia.com | Website: www.jtsiindia.com

GBSU/REG Team deals with processes required to comply with various regional regulations in the OTC Derivatives space,for Ex.: DFA, EMIR, HKMA, MAS, MiFID etc.REG Team carry out periodic post reporting controls to identify Regulatory reporting anomalies rectify the issues in coordination with technology teams. In addition, team responsible to managedaily reporting activities for regulators. Skill : Experience in regulatory reporting or Good Knowledge on OTC Derivatives products /capital market Operational Excellence Provide guidance/ follow-up closely on complex issues Monitor the production parameters on a daily basis Identify short term production priorities Drive production efficiencies Ensure compliance / regulatory adherence Address internal / external audits Monitor/Escalate reconciliation/reporting errors and incidents Ensure reconciliation process is executed efficiently Change Management Continuously identify and implement CI ideas thereby bringing in more efficiency across teams Contribute/Implement action items from strategic projects implement organizational changes Contribute to team's transformation initiatives Identify and implement action items from transversal optimization projects / initiatives Contribute and influence adoption of emerging technologies and best practices Identify and resolve medium to high-level issues. Detect and define process enhancements, regularly. Prepare, attend and contribute to process governance. Train analysts. Profile required Ability to understand control framework. Proven knowledge of functional, domain and operational risk management. Intermediate stakeholder and partner management skills. Clear and concise communication skills. Ability to visualize process enhancements.

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu & Kannada Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Role & responsibilities Training Needs Identification, Plan & execute training calender, conduct trainings, Contineous review and feedback, Impact assessments through quizzes, tests etc., Develop individual and team level learning profiles, Prepare training roadmap for various roles, content development, incremental training schedules, follow up trainings, Review the impact of trainings and rework on content & strategy accordingly, review the feedback received, learning resources planning, budgeting, handling cotent digitzation, Managing LMS, Carry out induction and orientation program. Preferred candidate profile A seasoned Leaning manager with 4+ years of experience in Learning & Development, Must be a trainer with great Presentation skills, Ability to engage with all age group participants, Great linguistic abilities, Knows impact assessment methods and tools, Travel ready, CPTM, CPLP, ATD certified trainers preferred.

Leading BPO in Mumbai Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Cabs in ODD Hours Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Job Title: Manager Training Location: Bangalore Whitefield Mode of work: Work from Office Job Type: Full-time Job Summary: The Training Manager will spearhead the development and execution of comprehensive training programs tailored for a dynamic BPO environment. This role is critical in ensuring seamless onboarding, skill development, and performance readiness of both new hires and tenured employees. With a strong emphasis on enhancing early-stage (090 day) employee performance, the manager will collaborate closely with cross-functional teams to drive training effectiveness, uphold compliance standards, and support overall business and client success through continuous learning and operational excellence. Key Responsibilities: Own end-to-end training execution and drive excellence in all external and internal training metrics. Analyze early lifecycle (0–90 days) agent performance and execute targeted improvement plans. Collaborate with Operations, Quality, and other departments to deliver training outcomes as per the defined SOW. Build and maintain a structured framework for TNI (Training Needs Identification) , refresher sessions, and ongoing capability development. Design and implement process controls to reduce errors, escalations, and compliance risks. Lead, coach, and inspire a team of trainers to achieve delivery goals and professional development milestones. Conduct in-depth performance trend analysis and root cause investigations; implement corrective actions based on data insights. Manage and update training content, SOPs, and knowledge repositories to reflect latest business changes and client updates. Establish robust governance on compliance, data security, and risk management across training programs. Monitor training effectiveness through feedback, assessments, and post-training performance metrics. Drive a culture of continuous learning, upskilling, and process innovation within the training function. Required Skills & Competencies: Training & Delivery Expertise Proven experience in managing end-to-end training in a BPO/Contact Center environment. Strong knowledge of training tools, instructional design, adult learning principles, and digital learning platforms. Industry Knowledge In-depth understanding of Voice and Non-Voice BPO operations, including key functions such as customer service, collections, sales, and technical support across diverse industry verticals. Strong grasp of BPO performance drivers, including client SLAs, KPIs, quality scorecards, and compliance benchmarks. Experienced in process audits, root cause analysis, and implementing call quality assurance frameworks to ensure consistent service excellence. Client Management Excellent client-facing and relationship management skills; experience in presenting training outcomes and improvement strategies to external stakeholders. Ability to build trust and credibility with clients through effective communication, problem-solving, and timely reporting. Analytical & Operational Skills Strong data analysis and reporting skills (Excel, dashboards, RCA tools). Ability to translate data into actionable insights to improve training outcomes. People & Leadership Skills Experience in leading training teams, performance coaching, and stakeholder management. Strong interpersonal skills with a collaborative and proactive mindset. Communication Excellent verbal, written, and presentation skills with the ability to engage diverse audiences. Process & Compliance Understanding of compliance, data privacy, and risk governance in BPO operations. Experience in handling internal/external audits related to training and quality. Note: Interested candidates share cv to jagadish.r@genisys-group.com / 7339655795 Preferably looking for Immediate Joiner.

Train New Joiners on Indiamart product & processes Track and report completion of training sessions Should be aware about BPO training matrices,TNA,TNI,Attrition,NHT/PKT Refresher Design & develop the regular assessments Track individual performance. Required Candidate profile Communicating with teams,Managers & relevant stakeholders to identify training needs. Design content & develop training programs. Revise and update the content when required.

Role & responsibilities To champion the training process along with its effective implementation, We are looking for a highly motivated and skilled internal talents / colleagues to apply for the role of Manager Training (Global Sales and Service) . Develop a robust, industry best training process with metrics to measure success for both sales and service teams globally. Create state-of-the art training materials (tools, platforms) for all target regions globally. Enable all regions to create and manage training roster for sales and service teams and track their progress towards achieving the result outcomes of the corresponding stakeholders. The training process shall ensure that the sales team effectively and enable the result outcomes. The training material and platform shall be user-friendly with appropriate assessments and progression. The training process shall ensure that the service team effectively address the service needs and enable the result outcomes. The training material and platform shall be user-friendly with appropriate assessments and progression. Distributor Sales and Service Teams Same as Direct Sales and Service Teams End customers Improved customer experience in buying and after sales processes. Proper selection and positioning of the product that will ensure reliability, performance, and pricing needs. First-time right on service Industry leading uptime Distributor Principals Enable distributors to maximize profitability Preferred candidate profile 8-10 years of experience in technical L&D, sales or after market areas or technical selling/service training experience globally. Preparation and delivery of training content globally Preparation of technical training framework for a B2B industrial machinery Experience in measurement of training effectiveness

Teach personality development topics to students Plan and implement engaging programs and activities Develop and deliver curriculum content Collaborate with teachers and staff to achieve program goals Required Candidate profile Excellent communication and English drafting skills Ability to teach personality development topics Planning and implementation skills Must Know Marathi speaking and drafting