332 Training Analysis Jobs

Job Description Position Title: Senior Manager - Learning & Development Department: Human Resources Location: Mastichak, Saran Reports To: HR- HEAD Job Summary: We are seeking a highly skilled and experienced Senior Manager - Learning & Development to join our dynamic Human Resources team at Akhand Jyoti Eye Hospital. The ideal candidate will be responsible for managing the full recruitment cycle for various hospital departments, ensuring that we attract, hire, and retain the best talent in the healthcare industry. This role requires a proactive approach, excellent communication skills, and a deep understanding of the healthcare sector's unique recruitment needs. Key Responsibilities: Training Program Development: Design and develop comprehensive training programs that align with the core values of the Akhand Jyoti Eye Hospital. Create training materials, including presentations, manuals, and online modules, that are engaging and effective. Identify and assess training needs through surveys, interviews with employees, and consultation with department heads. Monthly quality control indicators- Monitor and report monthly payroll and compliance metrics to ensure accuracy, timeliness, and adherence to statutory requirements. Address discrepancies proactively. Departmental NABH documentation- Maintain and regularly update documentation required under NABH standards related to HR processes, particularly in payroll, audit trails, and employee records. Identify training needs- Identify learning gaps related to payroll compliance, ESI, PF, income tax, and labor laws across departments; coordinate with L&D to organize relevant trainings. Facilitate all training, Induction, development program- Conduct onboarding sessions focused on salary structure, statutory deductions, and compliance requirements for new joiners. Support development programs for HR and finance teams. Grievance handling- Address employee grievances related to salary, deductions, reimbursements, and statutory benefits in a timely and professional manner, ensuring resolution in coordination with HODs. Report & Record Maintenance Training program- Ensure proper documentation and archiving of payroll records, challans, returns, statutory filings, and audit reports in accordance with legal and organizational requirements. Employee Satisfaction Survey- Collaborate with HR team to conduct and analyze payroll and benefits-related feedback as part of employee satisfaction surveys; recommend corrective actions where needed. Performance Evaluation- Provide payroll data to support the performance appraisal process, ensuring increments and promotions are implemented accurately and on time. Event Management- Coordinate and manage payroll-related communication during major organizational events like appraisals, bonuses, and annual increments. Monitoring the policy implementation- Ensure payroll-related policies (e.g., leave encashment, gratuity, attendance rules) are followed consistently and make recommendations for policy updates as per latest labor laws. Finalization of JD & KRA's, Privileging- Assist in preparing Job Descriptions and defining payroll & compliance-related Key Result Areas (KRAs) for HR/payroll team members. Privileging and Authorization Matrix Help define and implement authorization workflows for payroll inputs, expense approvals, and compliance filings. Recruitment Support (as and when required)- Collaborate with the recruitment team during onboarding to ensure timely employee code creation, salary fixation, and benefits enrolment. Implementation and Delivery: Coordinate and conduct training sessions, workshops, and seminars for various employee groups. Utilize a variety of instructional techniques and formats, such as simulations, team exercises, group discussions, and e learning. Ensure all training programs are delivered effectively and within the allocated budget and timeline. Evaluation and Improvement: Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Make data-driven recommendations for continuous improvement of training programs and materials. Stay updated on the latest trends and best practices in learning and development. Employee Development: Support career development initiatives by identifying skill gaps and providing targeted training solutions. Foster a culture of continuous learning and professional development within the organization. Assist employees in developing individual development plans (IDPs) and career pathing. Collaboration and Communication: Work closely with HR colleagues and department heads to ensure training initiatives support organizational objectives. Communicate training schedules, objectives, and outcomes to all relevant stakeholders. Build and maintain relationships with external training providers and consultants. Qualifications: Education: MBA in Human Resources, Organizational Development, Education, or a related field. Master's degree or professional certification. Experience: Minimum of 8 years of experience in learning and development, with at least 2 years in a healthcare. Experience in the healthcare or hospital sector is highly desirable. Skills: Strong knowledge of adult learning principles, instructional design, and training methodologies. Proficiency in using learning management systems (LMS) and e-learning platforms. Excellent project management and organizational skills. Strong communication and presentation skills. Ability to analyze data and use it to drive training decisions. Competencies: Ability to work effectively with diverse groups and build strong working relationships. Strong problem-solving skills and attention to detail. Ability to manage multiple projects simultaneously and meet deadlines. Creative and innovative thinking with a proactive approach to learning and development. Benefits: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. A supportive and collaborative work environment.

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. Its why were so driven to connect passion with purpose. Our teams expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Job Description Associate Learning & Development This role will play a key role in supporting the design, coordination, and implementation of training programs that enhance employee skills, performance, and engagement across the organization. This role requires strong communication, organization, and stakeholder management skills, with a passion for fostering continuous learning and professional development Key Responsibilities: Assist in the planning and execution of learning and development initiatives across departments. Coordinate logistics for training sessions including scheduling, room bookings, materials preparation, and communications. Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools. Support the development of training content, presentations, and learning materials in collaboration with subject matter experts. Track and analyze feedback from training sessions to identify areas for improvement. Partner with internal teams and external vendors to organize learning programs, webinars, and workshops. Help drive engagement in learning initiatives by creating awareness and communication campaigns. Ensure all L&D activities align with organizational goals and compliance requirements Requirements: Bachelor’s degree in Human Resources, Business, Psychology, or related field. Minimum 2 years of experience in Learning and Development or HR-related roles. Familiarity with Learning Management Systems is an advantage. Strong interpersonal and communication skills. Excellent organizational and time-management abilities. Ability to work independently and collaboratively within a team. Proficient in Microsoft Office (Word, Excel, PowerPoint). Experience working in a corporate or multinational environment. Exposure to e-learning development tools is a plus. Certification in training, facilitation, or instructional design is desirable. Candidate should be open to work 5 days from office - Gurgaon. Reach out at nidhi.negidixit@alight.com for any queries. Benefits We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Location : Kolkata Department : Training & Development Industry : BPO / Call Center / Telecom / Customer Service Employment Type : Full-time Job Summary: We are hiring an experienced and dynamic Training Manager to lead the training function for our BPO/Telecom processes in Kolkata . The ideal candidate will be responsible for managing end-to-end training lifecycle from New Hire Training (NHT) to On-the-Job Training (OJT) and refresher sessions. You will work closely with operations and quality teams to enhance agent performance and ensure alignment with business goals. Key Responsibilities : Design, develop, and deliver training programs for voice and non-voice telecom BPO processes. Conduct Training Needs Analysis (TNA) in coordination with operations and quality teams. Oversee New Hire Training (NHT), Onboarding, and OJT processes. Track and evaluate training effectiveness through assessments, certification, and performance metrics. Coach and develop trainers and team leads for consistent delivery and performance improvement. Create and maintain training materials, SOPs, and product/process documentation. Coordinate with clients for process updates, training feedback, and certification. Monitor and report key training metrics (attrition during training, certification rate, post-training performance). Ensure compliance with regulatory and client-specific training guidelines. Drive continuous improvement in training methodology using adult learning principles and feedback. Key Requirements : Experience : 8 years of experience in BPO training (preferably Telecom domain), with at least 2 years in a managerial or lead trainer role. Education : Graduate in any stream (Certification in training/L&D is a plus). Process Type : Telecom / Customer Support / Voice Process preferred. Skills : Strong facilitation, coaching, and communication skills. Knowledge of telecom products, billing, customer care, or tech support processes. Proficiency in MS Office, LMS tools, and reporting dashboards. Experience with quality, compliance, and call calibration. Please apply via Naukri or send your CV to faraz.anwar@cogenthubcx.ai

About The Role Key Responsibilities: Develop Training Programs: Design and implement training programs tailored to the needs of the organization. This includes both in-house and outsourced training. Manage Training Schedules: Create and maintain training schedules for all departments, ensuring timely and effective delivery of training sessions. Evaluate Trainers: Evaluate trainers. Provide feedback and support to ensure high-quality training delivery. Assess Training Needs: Conduct training needs assessments to identify skill gaps and areas for improvement. Collaborate with department heads to determine training requirements. Track Training Outcomes: Monitor and report on the effectiveness of training programs. Maintain training records and track employee progress. Continuous Improvement: Stay updated on the latest training methods and technologies. Attend seminars and workshops to enhance training programs. Qualifications: Education: Bachelor's degree Experience: Proven experience as a Training Coordinator or similar role. Experience in managing trainers and training programs. Skills: Excellent organizational and communication skills. Ability to assess training needs and develop effective training programs. Proficiency in using training software and tools. Attributes: Strong leadership and interpersonal skills. Ability to work collaboratively with different departments and stakeholders.

Responsible for Training delivery for new hires, refreshers and any ad hoc training requests Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Responsible for managing trainers and ensure 100% training governance Provide opportunities for ongoing development Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics. Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflows Proactively communicate with Client on daily operational matters relating to training. Partner with operational teams to ensure that refresher training needs are identified and delivered. Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training. Qualifications Training delivery/management of minimum 10 years is a must Experience into AML KYC CDD and EDD Domain Good with Microsoft Office Strong with MIS reporting Strong analytical and operations management skills client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Proven work experience as a Training Manager Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc. Excellent communication and leadership skills Ability to plan, multi-task and manage time effectively

We are hiring a Training Manager for Pyramid Cafe Lounge and Bar to design training programs, enhance staff skills, ensure service standards, maintain compliance, and support employee growth for excellent guest experience.

Req Exp- Min 2 Years in giving Trainings - Microsoft, Azure, Servicenow, Office365, ServiceDesk Any Gradudate WFO | 5 Day's working|US Shifts CTC - 7 to 7.5 LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu / Kannada / Malayalam. Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Role & responsibilities Content Creation & Promotion Design informative and attractive posters, banners, and creatives for training programs and promotions. Create engaging reels and short videos on cybersecurity and non-technical topics. Manage playlist creation and video editing for training sessions. Promote training sessions through posters, videos, group promotions, and social media engagement. Candidate Engagement & Conversion Call prospective candidates, explain program details, and convert them for live sessions. Follow up with candidates to maintain engagement and ensure successful enrollment. Build and maintain strong, trustworthy relationships with candidates. Collect and document feedback from participants to improve course delivery. Training Coordination & Operations Prepare and maintain daily candidate lists for updates and reporting. Schedule training sessions at the right time, ensuring trainers and participants are aligned. Ensure session recordings are shared promptly with candidates. Coordinate with trainers to finalize upcoming training topics and schedules. Attend team and client meetings to ensure smooth program execution. Administration & Payment Handling Create and maintain payment lists for enrolled candidates. Follow up with candidates for timely payment completion. Maintain accurate records of financial transactions related to training programs. Lead Generation & Surveys Create and distribute survey forms and polls to generate new leads. Capture and analyze survey responses to improve training offerings and identify potential candidates. Preferred candidate profile Graduate in any discipline (preferred background in IT, Marketing, or Management). Excellent communication and interpersonal skills. Creative mindset with experience in Canva, Photoshop, or video editing tools . Strong organizational skills with attention to detail. Familiarity with cybersecurity and IT training programs (preferred but not mandatory). Ability to multitask and manage multiple responsibilities in a fast-paced environment.

Role and Key Responsibilities: Develop and implement a learning content strategy aligned with business and operational goals. Identify training needs based on process changes, business requirements, and performance data, TNA/TNIs Plan and manage the content development roadmap and deliver Collaborate with operations, quality, HR, and business teams to gather inputs and validate content. Ensure team productivity, skill development, and adherence to timelines. Oversee the creation of engaging, process-specific, and role-based learning content. Ensure use of adult learning principles. Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids. Review and approve content to ensure accuracy, consistency, and compliance with business and regulatory standards. Maintain version control and documentation of all learning materials. Ensure content is accessible and inclusive for diverse learner groups. Leverage Learning Management Systems (LMS) and authoring tools if necessary Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness. Stay updated on emerging learning technologies and trends. Use Kirkpatrick's model or similar frameworks to evaluate training effectiveness. Analyze learner feedback, performance metrics, and business outcomes to refine content. Drive a culture of continuous learning and innovation. Act as a point of contact for business regarding training content. Present content strategies, updates, and impact reports to internal and external stakeholders. Ensure alignment with Service Level Agreements (SLAs) and business expectations. Key Skills and knowledge: Bachelor's & degree in related field with more than seven years of relevant experience (with two to four years of Progressive Mgmt. Experience) preferred. Prior experience in customer service or call centre environment preferred. Excellent communication skills, both written and verbal. Demonstrated ability to mentor, coach and provide direction to team members. Knowledge of general Concentrix operating policies and procedures. Ability to work in a flexible schedule. Travel required. Ability to effectively present information to internal and external associates. Educational Qualification : Graduate Looking or immediate joiners or with notice period of 30 days

We're Hiring: Full-Time Trainers from Banking Sector Location: Navi Mumbai Compensation: As per industry standards Company: ITM Group of Institutions Are you passionate about training and have hands-on experience in the Banking industry ? Whether you're currently working in banking sales or have training experience with a banking background , wed love to connect with you! Were open to hiring both Full-Time and Freelance Trainers to help shape the next generation of banking professionals. Key Requirements: Background in banking (sales/training preferred) Strong communication and presentation skills Ability to conduct engaging, impactful training sessions Willingness to work from Navi Mumbai (for full-time role) Interested? Send your resume to careers@itm.edu Or contact Manasik@itm.edu at 85919 98175 Lets build something great together!

Responsible for training & development i.e., need to head training function administratively Looking after Training Needs Identification,Training needs analysis, Training Strategy, Annual Training Plan, Training designing,Training Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

Training JD Roles and Responsibilities : The role will oversee the operations related training for different functions First Mile, MidMile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas / facilities which require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluates training initiatives that promote people capabilities throughout the organization. This role also monitor the effective roll out of training via 300+ Ops Coaches in the network. 1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization. 2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle- management) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained. 3. Designs and delivers training - both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective. 4. Monitors and evaluates training programs effectiveness, success, and outcome periodically. 5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL Ops, Fulfillment Ops. 6. Manages and oversees the learning management system (LMS) learning experience; analyze learner performance and engagement. Work with team to enact any needed improvements or changes needed. 7. Conducts effective induction and orientation sessions. 8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations. 9. Other duties and responsibilities as determined by Head Delhivery Academy 10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions with Internal and External Stakeholders - This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers, National Skill Development Council etc. Education & Work Experience - 1. MBA preferred (Basic Education level Bachelors Degree 2. Certificates in Training domain preferred 3.Knowing the regional language is a must Type: Full Time, Permanent Role Education UG: Any Graduate Role: Process Trainer Industry Type: Courier / Logistics Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Corporate Training Role: Process Trainer Industry Type: Courier / Logistics Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Corporate Training Preferred candidate profile Preferred candidate profile

Woodrock Infotech _ Kolkata _ Hiring for Process Trainer * Job Responsibilities - Ensure successful execution of training needs Measure program training effectiveness Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance. Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Participate in Internal & External Calibrations Manage Knowledge Check for New Hires & Production Staff Should be aware about terminologies like TNI, TNA, BQM, Throughput etc. Knowledge, Skills and abilities - Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Open to Work in 24X7, 6 days working Rotational Desired Candidate Profile - Education 12 pass is mandatory Min 1 years experience as a Trainer (Mandate) Strong understanding of and experience in product training in domestic / International BPO domain Looking for immediate joiners Interested candidates contact Kathakali@ 9836272131 or share CV to kathakali.rahman@woodrockgroup.in Role & responsibilities

WE ARE URGENTLY LOOKING FOR THE GOOD TRAINNER IN THE FOLLOWING DISCILINE IMMEDIATELY 6 SIGMA ( MUST BE MASTER BACK BELT MBB L2) ON BOARDING TRAINING SOFT SKILL TRAINING e LEARNING PRODUCT TRAINING SALES TRAINING UPSKILLING TRAINING etc Required Candidate profile WE ARE LOOKING FOR THE GOOD & SMART TRAINNER TO PROVIDE TRAINING AT OUR CLIENTS DELHI NCR - MANUFACTURING INDUSTRY WE NEE FREE LANCER TRANNER IN ALL DISCIPLINE PLEASE CALL OR SHARE CV @ 8882795923 Perks and benefits GOOD BENEFIT ALONG WITH THE SALARY ON BUSINESS

Role and Key Responsibilities Train agents on product and process, as and when there are NHT batches Monitor contacts and find out areas of opportunity Work closely with Ops and Quality team design action plans to plug areas of opportunity Responsible for meeting the defined training conversion targets Manage retention during training Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers Demonstrate innovation in training by carrying floor requirement into classroom training. Maintain Data as per training Processes Support in Quality Audits and Feedback when NHT batches are not being conducted Key skills and knowledge Excellent presentation and communication skills. Should be able to drive key performance metrics related to training Must be flexible to work in a 24X7 shift environment (night shifts and weekends basis scope) Must be flexible to being up-skilled on VASS & quality Proficient with MS Office Basic knowledge of process mapping

Greetings from Theobroma Foods Pvt Ltd. We have an opening with us for the position of Manager Learning and Development. Location - Deonar, Govandi url - www.theobroma.in Please find below the Job Description A ) Learning Management System: - Administer all the activities on Learning Management System (LMS) - Manage LMS user accounts, permissions - Train the trainers on LMS tool - Upload, organize, and maintain all digital learning content within the LMS - Analyses, updates, and refines existing online content - Create and manage learning dashboards B) Content Development: - Preparation & curation of SOPs for each department - Managing & updating training content repository - Managing the content creation of e-learning modules through external vendor - Create byte sized learning modules, preferable video based, for all new topics to trainers & outlet teams (as required) Education – MBA in HR or Master’s in Business Psychology Hospitality experience would be an added advantage Fluent in English language Knowledge and Skills – Experience on PPT, WORD., EXCEL Experience in using Canva and video making softwares (VYOND, Articulate etc.) Flair for content writing & development Excellent written and verbal communication and analytical/logical skills Vendor Management & Interpersonal Skills Presentation Skills Kindly revert with your interest level. Regards Team HR

Duties and Responsibilities Lead and develop a team of global trainers, who deliver trainings including, but not limited to new hire, process refresher, behavioral and skills-based trainings Evaluate and maintain training delivery methods and make recommendations to improve trainee experience as well as outcome. Provide regular progress updates to internal and external stakeholders regarding training initiatives Partner with delivery, quality and leadership to identify critical training needs or gaps that are essential to drive growth Own, manage and drive training initiatives within Screening workstream, partnering with counterparts within Training Leadership to ensure alignment with account-wide processes and best practices Act as Training POC for implementation/expansions within Screening workstream Attend weekly, monthly business reviews, contribute and present back training slide with data-driven insights, demonstrating training ROI Ensure consistency in training format and delivery Seek to identify, repurpose and leverage existing training content within the greater organization that is applicable to current account Host trains the trainer sessions for internal subject matter experts (system related rollouts, enhancements, new products, etc.) Personally deliver various training content in person, live web training and or recorded online Maintain overall training calendar of events Track training performance and measure the effectiveness Trainee knowledge retention by issuing assessment test and quizzes on course material Training impact and correlation to new hire ramp (0-1 year tenure group) Solicit training feedback through regular post training surveys and recommend necessary changes to improve training effectiveness Establish performance tracking and reporting within Learning Management System (LMS) Develop training schedules and plans for workstream-specific training initiatives Basic qualifications: 8-10+ years experience in learning and development leadership and demonstrated successes within a complex organization, RPO/BPO Preferred Business related postgraduate qualification or equivalent relevant business Experience leading and developing a global team of trainers and managers Experience with e-learning platform Preferred qualifications include: MBA preferred in related field Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams. Ability to work independently and manage multiple priorities in a dynamic environment. Strong organizational and time-management skill Knowledge, Skills, and Abilities Extensive knowledge of instructional design theory and implementation Extensive knowledge of learning management systems and web delivery tools Proven ability to complete full training lifecycle (assess needs, plan, develop, coordinate, monitor and evaluate) People leadership and professional development skills Familiarity with traditional and modern job training methods and techniques

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

Responsible for training & development i.e., need to head training function administratively Looking after Training Needs Identification,Training needs analysis, Training Strategy, Annual Training Plan, Training designing,Training budgeting. Required Candidate profile Implement Pre and Post assessment tools to track and measure learning Stay up-to-date with industry trends and practices in learning and development Need to travel to regions almost 60% travel

About The Role Key Responsibilities: Develop Training Programs: Design and implement training programs tailored to the needs of the organization. This includes both in-house and outsourced training. Manage Training Schedules: Create and maintain training schedules for all departments, ensuring timely and effective delivery of training sessions. Evaluate Trainers: Evaluate trainers. Provide feedback and support to ensure high-quality training delivery. Assess Training Needs: Conduct training needs assessments to identify skill gaps and areas for improvement. Collaborate with department heads to determine training requirements. Track Training Outcomes: Monitor and report on the effectiveness of training programs. Maintain training records and track employee progress. Continuous Improvement: Stay updated on the latest training methods and technologies. Attend seminars and workshops to enhance training programs. Qualifications: Education: Bachelor's degree Experience: Proven experience as a Training Coordinator or similar role. Experience in managing trainers and training programs. Skills: Excellent organizational and communication skills. Ability to assess training needs and develop effective training programs. Proficiency in using training software and tools. Attributes: Strong leadership and interpersonal skills. Ability to work collaboratively with different departments and stakeholders.

Job Overview The Process Excellence Lead Lean Six Sigma Black Belt is a highly skilled and experienced professional responsible for leading enterprise-wide process improvement initiatives and delivering robust Lean Six Sigma training and coaching programs. As a change agent and improvement expert, the Process Excellence Lead plays a pivotal role in building internal capabilities, embedding a culture of continuous improvement, and driving operational excellence across the organization. Key Responsibilities 1. Lead Process Improvement Initiatives 2. Lean Six Sigma Training and Capability Building 3. Coaching and Mentorship 4. Strategy and Continuous Improvement Culture 5. Data Analysis and Performance Measurement 6. Stakeholder Engagement and Change Management Qualifications and Requirements Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field is required (Masters degree or MBA preferred. ) Lean Six Sigma Black Belt certification from a recognized institution is required. Additional certifications (e.g., PMP, Agile, PROSCI) are a plus. Minimum of 7-10 years of experience leading Lean Six Sigma projects, with demonstrated success in delivering measurable outcomes. Proven experience in developing and delivering training programs for Lean Six Sigma at all belt levels. Experience working in complex, matrixed organizations with cross-functional stakeholders. Exposure to various industries such as technology, healthcare, manufacturing, or financial services is preferred. Technical Skills Deep knowledge of Lean, Six Sigma, DMAIC, DMADV, and other quality and process improvement methodologies. Advanced skills in Microsoft Excel, PowerPoint, and statistical tools (e.g., Minitab, JMP, or R). Familiarity with process mapping tools (e.g., Visio, Lucidchart), data visualization platforms (e.g., Power BI, Tableau), and project management software. Experience with workflow automation or digital process improvement tools is desirable. Interested may apply or share their profiles at agoyal@innodata.com

This role will require extensive travel across major cities in Gujarat for training purposes. Key responsibilities: 1. Training: Organize Go-live Teacher training/ Product training. Conduct CE based pedagogy/ refresher training session. Product and process training to newly recruited Co-ordinators in schools. 2. Service support Identify and resolve content related concerns raised by teachers, within defined timelines. Provide product development inputs to the organisation based on the feedback from school/ teachers. Analyze usage reports to plan and implement academic interventions in schools. 3. Relationship Visit schools at defined time intervals and ensure optimal usage of assets in teaching. Organise usage and engagement activities in schools, as required. Ensure excellent customer satisfaction on academic parameters and collect the customer feedback form, as per timelines. Meeting with the school stakeholders/ school management, as required. 4. Revenue: Create need for various other products & increase business at schools. Manage the schools in terms of high collections and low delinquency. 5. General: Update Project portal & other related reports as mandated. Manage Co-ordinators (out-sourced staff at school), monitor their performance and provide timely feedback. Ensure adherence/ compliance to the listed policies and processes Knowledge/Skills Strong communication skills Training & problem-solving skills High degree of Relationship building skills Strong interpersonal skills Education Candidate should have a strong educational background - graduation/ post-graduation degree preferably in Maths/ Science/ Social Sciences/ Commerce/ English or related subjects; Possessing a B. Ed degree or equivalent will be considered as an added advantage. Experience: At least 4-5 years of work experience in the teaching or training domain

As an Sr. Banking Operation Analyst, you need to perform a variety of post assessment tasks and processes, such as perform pre-checks as specified, prepare documents, handling phone enquiries and other tasks in relation to the resolution of customer requests, provide support to other staff, assist in and deliver training, analysis of data to identify areas of concern and discuss problem and possible solutions with manager, act as a back up for PL. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. What will your day look like? As a Senior Banking Operation Analyst, you will: Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated Responsible for reviewing Letters of Offer, Small Business Loan documents, and Letters of Variation. Prepare documents, handling phone enquiries and other tasks in relation to the resolution of customer requests Work within Banks set policies, procedures and standards and able to apply business knowledge in daily work. Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner. Recognise issues requiring escalation and act accordingly Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication. Contact customer to keep them informed in accordance with current processes. What will you bring? To grow and be successful in the role, you will ideally bring the following: Broad knowledge & understanding of banks processes and procedures gained from operational/branch roles Knowledge of Letter of Offer, Variation Letter, basic KYC Able to work proactively within a team environment, across campuses to meet set SLAs and prioritise work commitments. Well-developed communication skills specifically oral and written communication. Excellent Customer Service skills Comfortable in morning shifts .

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills