Job Description Woodrock Infotech _ Kolkata _ Hiring for Operations Manager * Job Responsibilities - The person would be responsible for end-to-end delivery and client interactions for the project - End to end ownership of all contractual qualitative deliverable across multiple programs - Ownership for Quality - delivery of the process, works closely with the other functional areas like Program Management, Operation, Training, HR, WFM to ensure smooth operation & service delivery which ranges from client set Qualitative KPIs - Identifying process issues and taking corrective action - Should have handled client interaction - Excellent communication skills - The candidate should also have excellent problem-solving capabilities and lateral thinking skills - Closely monitoring daily productivity against the defined Service Level standards - Perform regular audit checks on client defined compliance requirements - Analyse and generate reports for team performance on processes - Excellent Presentation skills are mandatory - Develop a continuous learning process for the team - Review /audit transactions performed by the team - Supervise and support team members to ensure that delivery is consistent with or exceeds - Conduct Regular Performance Reviews for continuous improvements - Responsible for resource management and Attrition of the project Applicants Specifications & Qualification: - Ability to handle pressure and a natural go getter - Knowledge of operational process, logical thinking, reporting and analysis - Ability to work within challenging environment within timelines - Excellent hands-on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to internal customers - To create a conducive and stimulating environment for the teams to accomplish their goals - Manage expectations of team members and proactively should sense their needs - Should come with innovative ideas for process betterment - Ability to drive process, performance, and transformation - Able to guide the team by implementing best practices and always lead-by-example Analytical Skills - To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment. Desired Candidate Profile - Class 12 pass & Graduation preferred More than 5 years experience working within the BPO sector More than 1 years experience working in an operations manager role in the BPO sector Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) Management skills Good understanding of the BPO industry Communication and written skills Problem solving. Salary upto 8lpa.. Interested candidates please email ur CV to kathakali.rahman@woodrockgroup.in
Woodrock Infotech _ Kolkata _ Hiring for Process Trainer * Job Responsibilities - Ensure successful execution of training needs Measure program training effectiveness Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance. Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Participate in Internal & External Calibrations Manage Knowledge Check for New Hires & Production Staff Should be aware about terminologies like TNI, TNA, BQM, Throughput etc. Knowledge, Skills and abilities - Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Open to Work in 24X7, 6 days working Rotational Desired Candidate Profile - Education 12 pass is mandatory Min 1 years experience as a Trainer (Mandate) Strong understanding of and experience in product training in domestic / International BPO domain Looking for immediate joiners Interested candidates contact Kathakali@ 9836272131 or share CV to kathakali.rahman@woodrockgroup.in Role & responsibilities
detail-oriented and proactive Customer Service Executive for our Voice Process team. The ideal candidate will be responsible for handling customer queries through email, chat, or ticketing systems, ensuring high customer satisfaction Perks and benefits Provident fund
Open to Undergraduates & Graduates Freshers & Experienced professionals welcome Excellent English & Hindi communication skills Customer-first mindset & problem-solving attitude A positive, professional, and energetic approach.Divyanshi(HR)9250142512 Perks and benefits Provident fund Flexible shift timings
Woodrock Infotech _ Kolkata _ Hiring for Process Trainer * Job Responsibilities - Ensure successful execution of training needs Measure program training effectiveness Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance. Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Participate in Internal & External Calibrations Manage Knowledge Check for New Hires & Production Staff Should be aware about terminologies like TNI, TNA, BQM, Throughput etc. Knowledge, Skills and abilities - Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Open to Work in 24X7, 6 days working Rotational Desired Candidate Profile - Education 12 pass is mandatory Min 1 years experience as a Trainer (Mandate) Strong understanding of and experience in product training in domestic / International BPO domain Looking for immediate joiners Interested candidates contact Kathakali@ 9836272131 or share CV to kathakali.rahman@woodrockgroup.in Role & responsibilities
We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement. Job Responsibilities - Must be a confident communicator and be able to build rapport with the team Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable. Need to do call barging & auditing. Monitor the Associates performances. Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderations, call out moderators, and conduct weekly one on ones. Calibrate and refresh/train team on required policy . Criteria - Need to have at least 1 year of experience as a quality Analyst. Must have a good communication skill in English. Must have hands on experience in using QC tools. Open to Work in 24X7, 6 days working Rotational Perks and Benefits: Growth opportunities On time salary PF Monthy Rewards and Recognition ceremony Salary: Best in the industry ! Looking for immediate joiners!
Responsibilities: Resolve complaints promptly Maintain high levels of product knowledge Manage customer queries via phone, email & chat Meet performance targets consistently Provide exceptional customer support Office cab/shuttle Health insurance Annual bonus Provident fund
Role : Customer Support Associate (CSA) Job Location: Kolkata Hiring immediate joiners Mode of Work: *Work from Office* - Training and Job both. Job Profile Have to handle customer queries. Criteria Candidates should be fluent in English & Hindi languages and good with Typing speed also. Minimum 12th pass or any graduate candidates can apply. Work Timing : Rotatonal shift (any 9hrs) Salary : • Upto 20k in hand Week off - Any 1-day week off (Rotational) Location details for Walk In interview: Doon IT Park, Govind Vihar Interview Timings : 10am-7pm Benefits : Monthly Rewards and Recognition ceremony and immense growth opportunities. Certificates are provided on successful completion of training.
Job Title: HR Manager Location: Mysuru Were on the lookout for a skilled Human Resources Manager to manage HR programs across the company - everything from recruiting and onboarding to performance management and compensation. The role will involve working, side-by-side, with our employees to foster a positive environment and make sure the company’s mission and goals are effectively implemented. Responsibilities : Develop and execute recruitment strategies to attract and hire top talent. Utilize job boards, social media, and other recruiting tools to source and attract candidates. Screen resumes, conduct phone and in-person interviews, and make hiring recommendations to management. Build and maintain relationships with potential candidates to ensure a positive candidate experience. Work closely with the hiring team and hiring managers to understand their hiring needs and create job descriptions that effectively communicate the job requirements. Desired Candidate Profile : Bachelor’s degree in a relevant field is mandatory Excellent communication and interpersonal skills. Strong organizational and time management skills. Proven experience developing and executing strategies designed to improve the hiring process. Proven experience developing and implementing solutions to highly complex situations that call for ingenuity and creativity. Work Timing : 10am-7pm Salary : Upto 30k Week off - Fixed Sunday off Location details : 1269, 1st phase, Vijayanagar 4th Stage, Vijayanagar, Mysuru, Karnataka 570032
FIND ON MAP