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Woodrock Infotech
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Process Trainer_Domestic BPO

Process Trainer_Domestic BPO

Woodrock Infotech

1 - 4 years

|

2 - 3 Lacs

Kolkata

Posted:4 hours ago| Platform:

Apply

Skills Required

Training Analysis Process Training TNA Throughput tni Bpo Training Domestic Voice Process Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Woodrock Infotech
_ Kolkata _
Hiring for Process Trainer
*

Job Responsibilities

Ensure successful execution of training needs
Measure program training effectiveness
Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance.
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Participate in Internal & External Calibrations
Manage Knowledge Check for New Hires & Production Staff
Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities

Very Strong written and verbal communication skills (English)
Customer/ Client Handling Skills
Open to Work in 24X7, 6 days working Rotational

Desired Candidate Profile

Education 12 pass is mandatory
Min 1 years experience as a Trainer (Mandate)
Strong understanding of and experience in product training in domestic / International BPO domain
Looking for immediate joiners

Kathakali@ 9836272131

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Woodrock Infotech

Woodrock Infotech

Information Technology

San Francisco

50-100 Employees

2 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Alice Johnson

COO

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