155 Throughput Jobs

Exciting Opportunity - Warehouse Ops Lead (Heading the whole warehouse) Location: Bangalore Hoskote Industry: Retail & Apparel Experience: 6+ Yrs. Education Requirement : Good B-schooler from Tier 1 & Tier 2 Colleges, MBA is must(Full time MBA). Ctc: 30 LPA 35 LPA(Including 15% Variable) Lead warehouse operations across Hoskote to meet financial and customer service goals through efficient resource planning, cost control, and process optimization. Drive inventory accuracy, timely dispatches, and compliance. Implement best practices like 5S, Kaizen, and WM processes. Manage budgets, reduce working capital, and foster high-performing teams through coaching, talent development, and cross-functional collaboration. Apply Now: Send Your Resume To Gaurav.Kukreti@Unisoninternational.Net Whatsapp: 7983237778 * Connect On Linkedin : https://www.linkedin.com/in/gaurav-kukreti-5bb21b1a4 * #WarehouseLeadership #InventoryAccuracy #CostEfficiency #SupplyChainAgility #ProcessCompliance #TeamDevelopment #CustomerService #BudgetControl #OperationalExcellence #LogisticsOptimization

Hiring For Domestic BPO Trainer Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Rotational Shifts/ Rotational Off Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: sanjna.sandhu@skywaysolution.in or call:7696616371 HR Sanjna Sandhu

Job Description | Senior Manager, NB-IoT Experience Role Summary We are seeking a highly experienced Senior Manager | NB-IoT NB-IoT Experience to lead the end-to-end Experience management, KPI Analysis & optimization . This role will drive KPI improvement programs, customer experience enhancement, device-level performance assurance, capacity Management and digital transformation initiatives across the IoT ecosystem. The Senior Manager will provide leadership across cross-functional teams including Planning, Operations, Mobility Services, Core and B2B teams to ensure high-quality service delivery of IoT services aligned with customer SLAs and business goals. Desired Skills & Experience 1015 years of telecom experience , with significant exposure to NBIOT RAN optimization and performance leadership roles . Strong expertise in NB-IoT RAN performance, KPI frameworks, and device-level analytics . Proven track record in network optimization, RCA Building, and cross-domain collaboration . Demonstrated experience in customer SLA management, smart meter performance assurance and capacity planning . Strong leadership, stakeholder management, and executive communication skills. Experience in digital process transformation and building efficient customer journeys . Strong Knowledge of OEM/vendor-specific tools (Nokia, Ericsson, Samsung etc.) preferred. Key Responsibilities NBIOT KPIs | Strategic Performance & Optimization Own and drive the NB-IoT RAN KPI strategy , ensuring continuous improvement and optimization of network and device performance. Define Methods of Procedure (MOPs) and corrective actions for performance enhancement. Lead network parameter and GPL compliance audits IoT Analytics & Digital Transformation Establish frameworks to correlate device KPIs (IMSI-level) with network KPIs (cell-level) for holistic performance assurance. Drive digital process automation, data-driven decision-making and Digital journey enhancements for IoT assurance and experience management. NB-IoT Device Performance & Assurance Establish a device performance framework to monitor, measure and optimize IoT device KPIs. Conduct device-level RF KPI analysis (RSRP, SINR, communication success/failure rates) to identify performance bottlenecks. Drive HES (Head End System)-based analytics for smart meter performance, ensuring SLA compliance with customers. Coordinate device-level performance audits and provide corrective MOPs to B2B and field teams to improved service delivery. Ensure device performance benchmarks are aligned with customer agreements, regulatory requirements, and internal quality standards. Lead device troubleshooting, overseeing RCA and closure of performance-related Service Requests (SRs) for smart meters and other IoT devices Cross-Functional Leadership & Governance Collaborate with Planning, Operations, B2B, Mobility Services and CORE Teams by ensuring accountability and timely action closure. Drive interlocks across departments to improve RF cell KPIs, device KPIs, and Performance journeys. Customer Experience & Escalation Governance Act as escalation owner for critical NB-IoT and smart meter performance issues. Provide root cause analysis (RCA) and ensure timely closure of customer-impacting issues. Partner with B2B teams to define device delivery MOPs and guarantee best-in-class IoT service delivery. Innovation, Trials & New Feature Enablement Lead Proof of Concepts (POCs), pilots, and new feature evaluations for NB-IoT parameters and solutions. Provide executive-level recommendations for feature adoption and roadmap integration . Capacity & Resource Planning Develop and execute NB-IoT capacity planning roadmaps aligned with growth projections and enterprise requirements. Ensure device-level performance meets customer agreements and supports business scalability.

Job Title: Insurance Sales Trainer (BPO NHT/OJT) Company- GLOBIVA Location: Sector 18, Gurgaon (Haryana) Experience: Minimum 1-3 years in Sales Training (Insurance domain preferred) Working Days: 6 Days (Monday Saturday) About the Role: We are looking for an energetic and skilled Insurance Sales Trainer to deliver New Hire Training (NHT) and On-the-Job Training (OJT) for our insurance sales process. The trainer will be responsible for enhancing sales effectiveness, improving conversion ratios, and ensuring compliance in every interaction. Key Responsibilities: Conduct NHT sessions for new joiners on insurance products, sales process, and compliance. Deliver OJT coaching to drive sales performance, soft skills, and objection-handling. Train agents on needs-based selling, upselling, and cross-selling techniques. Develop training content, sales role plays, and product knowledge sessions. Monitor trainee performance during nesting period and provide timely feedback. Collaborate with Operations, Quality, and Product teams to close performance gaps. Maintain detailed MIS/reports on training effectiveness and sales readiness. Conduct refresher trainings to boost sales productivity of existing employees. Required Skills & Qualifications: Graduate in any discipline (Insurance certification/licensing is an advantage). 13 years of experience in insurance sales training in a BPO or BFSI setup. Strong knowledge of life/general insurance products and sales practices. Excellent communication, presentation, and motivational skills. Hands-on experience in sales coaching, role plays, and objection-handling. Proficiency in MS Office (Excel, PowerPoint, Word). What We Offer: Competitive salary and performance-based incentives. Exposure to leading insurance brands and sales processes. Growth opportunities in training and leadership roles. Contact Person HR Supriya-9289327281

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu / Kannada / Malayalam. Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Profile: Process Trainer-BPO Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: harmanpreet@skywaysolution.in or call:8264807657 HR Harmanpreet Kaur

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English

Role & responsibilities To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team. Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Responsible for the certification of the new hire trainings at the respective center Responsible to increase training through put for the respective batch. Responsible for calibrating & shadowing of Trainees on a regular basis. Responsible for the MIS for the aligned process Responsible for the training deliverables) for the aligned process only Preferred candidate profile *Candidate must have 1yr+ exp as Process Trainer on paper *Salary will be upto 4 LPA ONLY Location:- Jamshedpur Interested candidate can share their cv at kavita.mehra@digitide.com.

Looking for B. Pharma/ M.Pharma/BDS for Process Trainer role' MNC in Gurgaon Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards. Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and side-by-side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis. Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures. Qualifications Education-Graduate in B Pharma/M Pharma/BDS Required Skills Bachelor's Degree in a related field with two to four years of relevant experience preferred. Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.). Strong communication skills, both written and verbal. Proficient in Microsoft Office. Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Sense of professionalism and ability to develop good relationships. Knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Woodrock Infotech _ Kolkata _ Hiring for Process Trainer * Job Responsibilities - Ensure successful execution of training needs Measure program training effectiveness Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance. Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Participate in Internal & External Calibrations Manage Knowledge Check for New Hires & Production Staff Should be aware about terminologies like TNI, TNA, BQM, Throughput etc. Knowledge, Skills and abilities - Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Open to Work in 24X7, 6 days working Rotational Desired Candidate Profile - Education 12 pass is mandatory Min 1 years experience as a Trainer (Mandate) Strong understanding of and experience in product training in domestic / International BPO domain Looking for immediate joiners Interested candidates contact Kathakali@ 9836272131 or share CV to kathakali.rahman@woodrockgroup.in Role & responsibilities

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

Process Trainer who is giving the taining TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English

Company Description Genrise.ai is an ecommerce content agent designed to address the content needs of brands on various marketplaces like Amazon, Walmart, and Target. By identifying content gaps, creating tailored and high-performing product copy, Genrise.ai accelerates the content creation process, delivering results 10x faster without any manual effort. We are now live on #ProductHunt! About the role Build and ship stateful, agentic AI workflows using LangGraph (and LangChain where useful). Youll turn product ideas into robust, LLM-powered features with careful context + memory management , strong Python engineering, and a bias for measurable performance. What youll do Design, build, and deploy agentic pipelines with LangGraph (multi-step tools, branching, retries, guards). Orchestrate LLM calls, state management , and long-context strategies (summarization, retrieval, windowing). Integrate APIs, vector databases, and observability to ensure reliability, latency, and cost control. Work with reasoning models and implement tool use, function calling, and evaluation loops. Contribute to fine-tuning/exposure workflows (data prep, small adapters/LoRA, evals, safety checks). Optimize prompts, caching, and throughput; write clean, testable Python. What youll bring Strong Python plus hands-on LangGraph/LangChain experience. Deep understanding of memory management and context control for LLM apps. Solid grasp of LLM orchestration, RAG, embeddings, and vector stores. Experience integrating external tools/APIs and shipping to production. Pragmatic problem-solver with metrics-driven mindset (latency, quality, cost). Nice to have Experience with eval frameworks, tracing/telemetry, streaming UIs, and cloud deployment (Docker, serverless, Kubernetes). Prior work with reasoning-focused or multi-agent systems and lightweight fine-tuning . Show more Show less

Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Job Title: Process Trainer BFSI Domain (Domestic Process) Location: Gurgaon Experience: 1–5 Years Shift: Rotational Shifts (6 Days A Week) Job Summary: We are looking for a skilled and enthusiastic Process Trainer with a background in the Banking, Financial Services, and Insurance (BFSI) domain to join our training team for a domestic voice/non-voice process . The ideal candidate will be responsible for delivering high-impact training sessions, ensuring the continuous development of new hires and existing employees, and enhancing process knowledge and overall team performance. Key Responsibilities: Deliver effective training programs in alignment with business objectives, ensuring timely and seamless facilitation. Assess training effectiveness through evaluations, feedback, and post-training performance metrics. Monitor and mentor trainees during On-the-Job Training (OJT) to ensure real-time skill application. Maintain accurate training reports/MIS and share progress updates with operations and leadership teams. Regularly review and update training materials based on process or policy changes. Participate in calibration sessions with internal stakeholders to ensure training aligns with operational expectations. Identify Training Needs (TNI) and conduct refresher or upskilling sessions as required. Conduct knowledge assessments for new hires and production teams to evaluate comprehension and retention. Required Skills and Qualifications: Excellent command of English – both spoken and written. Prior experience in delivering training for BFSI processes (mandatory). Strong understanding of customer service in a BFSI environment (e.g., banking, insurance, or financial services). Flexibility to work in rotational shifts including nights as per business demands. Experience in training delivery – process, product, soft skills, or upskilling initiatives. 1–5 years of relevant experience as a process trainer (line trainers can also apply). Sound knowledge of the BFSI domain and related operational workflows. Preferred Candidate Profile: Candidates currently residing in or open to relocating to Gurgaon . Exposure to domestic BFSI processes is highly desirable. Proactive, self-motivated, and comfortable in dynamic, fast-paced work environments. If you’re passionate about driving impactful learning experiences and have a strong background in the BFSI sector, we encourage you to apply and become part of a growing and dynamic team. Weblink: www.igtsolutions.com Location: Gurgaon

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English

Must have Min 2yrs exp as a Process Trainer from US International Voice process BPO. Well Versed with TNA TNI Training Metrics Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job Description Process Trainer About Ocube Services At Ocube, we deliver scalable cloud-based contact center solutions and outsourcing excellence across MEASA. Our mission is to optimize client operations through customized, compliant, and people-first training frameworks that reflect best-in-class service delivery. Key Responsibilities A. Training Delivery Conduct New Hire Trainings (NHT) focused on end-to-end process, systems, and policies. Deliver refresher and upskilling sessions to reinforce process adherence and drive continuous learning. Facilitate floor readiness sessions and provide on-the-job support during nesting or OJT phases. Customize delivery based on process complexity, LOB requirements, and agent proficiency levels. B. Content Development & Maintenance Develop and update SOPs, knowledge bases, and training decks in collaboration with Operations and Quality teams. Translate process updates and client changes into accessible training material in real time. Create microlearning formats, simulations, and case-based learning as per process needs. C. Performance Tracking & Coaching Monitor trainee performance using assessments, QA feedback, and real-time dashboards. Identify performance gaps early and provide targeted coaching and retraining plans . Maintain performance logs and assist in agent development roadmaps in coordination with TLs. D. Training Evaluation & Reporting Evaluate training effectiveness through post-training assessments, process audits , and KPI tracking . Share insights, training feedback, and improvement recommendations with stakeholders. Ensure training metrics are reported weekly/monthly to Training Manager, Ops, and QA. E. Process Alignment & Continuous Improvement Partner with Ops, QA, and MIS to keep all training content in sync with real-time operations . Regularly conduct Process Audits, TNA (Training Needs Analysis), and RCA (Root Cause Analysis) for errors observed. Recommend and implement corrective action trainings based on audit trends. F. Compliance & Regulatory Adherence Deliver mandatory compliance training including POSH, DPDPA , GDPR (where applicable), and internal policies. Ensure 100% adherence to documentation and training sign-offs from all trainees. G. Support to Operations Conduct refresher huddles , post-error coaching , and floor side interventions to close knowledge gaps. Work closely with TLs and QA to flag repeat errors and design training interventions accordingly. Ensure process documentation is visibly available (FAQs, cheat sheets) for on-floor use. H. Collaboration with Internal Stakeholders Align with Workforce, TLs, QA, MIS , and Client Teams for session scheduling, performance insights, and communication protocols. Share training attendance , credential request updates, and progress logs with relevant stakeholders. Qualifications & Skills 2 yrs of experience as a Process Trainer , Quality Analyst, or similar role in a process-driven setup. Deep understanding of SOPs, workflows, SLAs, AHTs, compliance , and performance metrics. Strong facilitation, documentation, and process-mapping skills. Working knowledge of CRM systems, call audit tools, and LMS platforms . Analytical mindset with the ability to draw insights from QA and Ops data. Preferred Experience Experience across CX/CS/Tech Support/Operations in a BPO or Shared Services environment. Hands-on with Zoho CRM , Tableau dashboards , or other call center tech stacks is an advantage. Exposure to ISO-compliant or process-certified environments is a plus.

Leading BPO in CHENNAI Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Company: Globiva Location: Gurgaon Job Summary Globiva is hiring a Sales Process Trainer with a minimum of 1 year of BPO training experience. The trainer will be responsible for NHT, OJT, refresher sessions, PKT, and continuous sales capability building, ensuring high throughput and strong training efficacy. Key Responsibilities Conduct New Hire Training (NHT) on sales process, product knowledge, objection handling, compliance, and systems. Drive smooth transition of trainees from NHT to OJT (nesting phase) ensuring readiness for production. Deliver Refresher Training to improve sales conversion, upselling, cross-selling, and compliance adherence. Conduct Pre-Knowledge Tests (PKT), assessments, and evaluations to measure learning effectiveness. Ensure high throughput % with maximum trainees successfully clearing NHT/OJT. Use role plays, mock calls, and live call monitoring to build sales effectiveness. Partner with Operations & Quality to identify training needs and bridge performance gaps. Track and publish training MIS reports (throughput %, PKT results, nesting scores, and sales performance post-training). Update sales scripts, training modules, SOPs, and objection handling frameworks as per client requirements. Support business KPIs: Sales Conversion %, Revenue, AHT, Quality & Compliance. Act as a coach & mentor for trainees during nesting and early production. Key Skills & Competencies Strong sales acumen with proven knowledge of telesales / outbound sales. Excellent communication, persuasion, and presentation skills. Expertise in handling NHT, OJT, refresher & PKT sessions. Ability to drive throughput, nesting effectiveness, and training efficacy. Strong analytical, reporting & MS Office skills. Flexible to work in a 6-day, 24/7 BPO environment. Qualifications & Experience Graduate in any discipline. Minimum 1 year experience as a Sales Process Trainer in BPO. Hands-on experience in Outbound Sales / Telesales / Insurance or BFSI Sales processes preferred. 6 days working. Share cv to HR Supriya- 9289327281

Job Title: Process Trainer BFSI Account (Domestic Process) Location: Gurgaon Experience: 1-5 Years Shift: Rotational Shifts (Including Night Shifts, if required) Job Summary: We are seeking an experienced and enthusiastic Process Trainer with a background in the banking domain to join our training team for a domestic voice/non-voice process . The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff, and enhancing overall process knowledge and performance. Key Responsibilities: Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery. Evaluate training effectiveness through assessments, feedback, and performance tracking. Observe and mentor trainees during OJT/production to ensure skill application and improvement. Regularly share training progress and pending updates through structured reports/MIS to the operations team. Keep training content up to date by reviewing and updating materials periodically in line with process or product changes. Participate in internal and external calibrations to align training outcomes with business expectations. Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly. Conduct knowledge checks for both new hires and production staff to assess understanding and retention. Required Skills and Qualifications: Strong command over English both written and verbal communication. Prior experience in handling training for travel process (mandatory). Strong customer/client handling skills with an understanding of travel-related processes. Willingness to work in all shifts as per business requirements. Experience in training delivery- product, process, soft skills, or upskilling. 1-5 years of relevant experience in process training (line trainer experience will also be considered). Must have previous experience in the banking industry/domain . Preferred Candidate Profile: Candidates currently residing in or willing to relocate to Delhi / NCR Exposure to banking process is highly preferred. Self-driven, proactive, and adaptable to fast-paced environments. If you meet the above criteria and are passionate about facilitating impactful learning in the BFSI domain , we encourage you to apply and be part of a growing team. Weblink www.igtsolutions.com Location - Gurgaon

- Reporting to Group Manager / Sr. Group Manager Training - Ensuring strict and absolute compliance to the training governance plan of the business - Identifying training and development needs through Product Knowledge Tests & Quality defect analysis - Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs - Disbursing Product & Process updates in line with training governance - Co-ordinate / conduct refresher training based on TNI - Conducting appraisals - Devising individual coaching / learning plans - Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals - Supervising training delivery during new hire and project transition periods - Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance - Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers - Evaluating trainers and training & development programs through classroom observation sessions - Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.) - Deliver one on one coaching and provide feedback whenever required Education - Graduate / Post-Graduate in any stream or university equivalent (10+2+3) Experience - Overall 7 to 8 years of BPO Experience - Minimum 3 years of process training experience with 1 year in a similar role - Insurance domain experience preferred Desired Skills - Excellent Communication Skills - Excellent Presentation skills - Excellent Interpersonal skills - Very good analytical abilities - Very good problem solving abilities - Good, working proficiency of MS-Office suite, especially MS-Excel Certifications - Any Training Certifications, a plus Environmental Requirements - Flexible to work in a 9 hour rostered shift - Flexible to work in a 24/7 environment, with a rotational shift (5 day working) - Ability to go the extra mile and deliver on time

Responsibilities • Conduct sales training sessions for new hires and existing employees. • Develop training modules, presentations, and sales scripts. • Improve sales skills, product knowledge, objection handling, and closing techniques. • Monitor and evaluate the effectiveness of training programs. • Provide coaching and feedback to enhance performance. • Ensure training outcomes align with business sales goals. Requirements • HSC/Graduate • Experience: Minimum 1 -8 years in sales training or sales process (BPO/Telecalling /Field Sales). • Strong background in sales with target achievement. • Excellent communication and presentation skills. • Ability to motivate and mentor sales teams. Contact below:- HR Manager - Pinky Yadav 7977519951 mail -pinkyy@eosglobe.com HR - Aryan Janrao 9767553556