83 Throughput Jobs

Role & responsibilities Training Needs Assessment: Identifying areas where training is needed to improve employee performance and efficiency. Curriculum Development: Creating training materials, including presentations, Modules. Training Delivery: Facilitating both virtual and in-person training sessions, workshops, and coaching sessions. Performance Evaluation: Assessing the effectiveness of training programs and providing feedback to employees on their performance. Preparing MBR Reports. Process Improvement: Identifying areas where processes can be improved and collaborating with other teams to implement changes. Collaboration: Working with cross-functional teams, subject matter experts (SMEs), and quality assurance (QA) teams to ensure training aligns with organizational goals and processes. Knowledge on TNI, TNA, Throughput calculations, PKT, BQM is must. Experience:- Overall 4 yr ( 2 yr as Trainer on paper) Interested candidate can share their cv on kavita.mehra@digitide.com or can share their cv on 8920004180 (MSG Only).

Job Position: Process Trainer Location: Hyderabad Shift: Rotational (Majorly US Shifts), Weekly 2 Days off Notice Period: Immediate Joiners or maximum 30 Days NP Relevant Experience: Minimum 2 Years on paper experience as a Process Trainer Skill Sets: In-depth knowledge in TNI, TNA, TTT, OJT, Classroom Training, and Facilitation. Candidates from BPO Industry will be preferred. Interview Rounds: HR Round OPS Round (Virtual) Perks & Benefits: Permanent Opportunity (Under direct payroll of Wipro), One way cab facility within 30kms from Gachibowli or Gopanpally Wipro office location. Interested candidates please share your CVs on - 9740392834 Mention "Applied for Process Trainer"

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Greeting All, We have an urgent requirement for Process Trainer profile. Roles and Responsibility: Urgent requirement for Process Trainer Qualification -Graduate Salary:- Between 3LPA to 4LPA(Negotiable for relevant experience candidates) *Week off- Sunday Fixed Office Shift Timing-9.30 to 6.30 Job Location - Ghansoli Navi Mumbai Office Address - 4th Floor,Auram/Majisco, MBP Rd, Millenium Business Park,MIDC Industrial Area, Sector 1, MAhape, Navi Mumbai, Maharashtra 400701 Rounds Of Interview: Ops, Training Head, Client Strong understanding of BPO processes. Excellent communication, facilitation, and coaching skills. 1-6years of experience in sales training or as a sales process trainer Prior experience in telesales/field sales/customer acquisition is a plus If interested, kindly share your updated resume Regards, Geeta Shinde (Sr. Manager HR)

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training

Role: FWA (Fixed Wireless Access) Performance & Operations Analyst / Specialist This role focuses on managing the end-to-end journey of FWA deployments from feasibility and installation to customer onboarding. The person will closely monitor the performance of outdoor (ODU) and indoor (IDU) units, analyze large datasets to extract performance and customer insights, and work cross-functionally with teams like Engineering, Field Ops, Customer Experience, and Marketing to improve efficiency, installation success, and customer satisfaction. 1. FWA Journey Management: Oversee the complete FWA lifecycle: Feasibility, installation, activation, and customer onboarding. Collaborate with field teams to ensure seamless installation and configuration of ODU and IDU. Monitor and optimize customer acquisition funnel post-installation. 2. Performance Metrics & Monitoring: Track and analyze key performance indicators (KPIs) for: ODU: Signal strength, SINR, RSRP, RSRQ, throughput, latency. IDU: Wi-Fi coverage, device connectivity, speed tests, user experience metrics. Identify and resolve performance bottlenecks using real-time and historical data. 3. Data Analytics & Insights: Build dashboards and reports to visualize installation success rates, customer activation timelines, and churn patterns. Use tools like Excel, SQL, Python, Power BI, or Tableau to derive insights from large datasets. Recommend improvements in installation practices and customer engagement strategies based on data trends. 4. Cross-functional Collaboration: Work closely with Engineering, Field Operations, Customer experience, and Marketing teams 1.Proven experience in FWA technologies, preferably in telecom or broadband services. 2.Strong understanding of ODU/IDU hardware, RF principles, and network performance metrics. Proficiency in data analytics tools (Excel, SQL, Python, Power BI/Tableau). 3.Excellent problem-solving and communication skills. 4.Ability to work independently and manage multiple projects simultaneously with flexible mindset.

Greetings from Foundever! Openings for Training Lead for International Process Total Work Experience - 10 Years Training Experience 2+ years (as Training Lead on Paper) Only BPO/BPM candidates should apply Shifts - US (Mon-Fri) Domain - Telecom (Voice Process) Location - Airoli, Navi Mumbai Work from Office Role & responsibilities Responsible for the Site/Operating Center-wide L&D operations for all programs & clients. Candidates from Telecom process background would be preferable. - US Shifts Responsible for managing the internal operating center/ KPIs for the operating center/site. Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator Responsible for in-class/nesting supervision & coaching for all training staff in the operating center/site. Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM for the operating center/site/ Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability). Coaching, Development & Performance Management of the Training Specialists, Training Mangers, Coordinators etc. Responsible for budgetary compliance & maintaining of ratios & hcs. Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines. Preferred candidate profile Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally. Coach & Develop training specialists & managers in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group. Proactively engages and manages the operating-center service delivery relationship. Partners with stakeholders to support revenue growth and demands for the operating center. Represents L&D in all relevant strategic and tactical forums; internal & external for the operating center. Partners with Service Delivery/Quality to determine needs and gaps within the operating site. Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program. Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.. Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements via MIS Analyst/Coordinator (by client) Lead special projects or new business developments that require specialized training attention. Maintain updated hiring & resource planners for all the operating center/site. Ensures consistency & compliance to all mandated tools, & reporting guidelines (via Training Specialists/Managers & Coordinator). Ensure updated knowledge of the two key programs at the operating center with self at all times. Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave. Creates weekly Learning and development site report. Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing. Perform other related duties and assignments as required and as assigned by supervisor or manager. Education: Any Graduate Location: Airoli, Navi Mumbai (Raheja Gigaplex IT Park) Interested candidates can share CV to tejal.mohadikar@foundever.com

Key Responsibilities: Deliver engaging training sessions for new hire batches and existing agents Prepare training plans, content, and assessments aligned with client expectations Train agents on customer service etiquette, communication skills, and process knowledge Track and evaluate training effectiveness using performance metrics and feedback Coordinate with operations, quality, and HR teams to identify learning gaps Maintain training MIS, reports, and documentation regularly Conduct floor support and nesting supervision post-training Key Skills Required: Strong communication and facilitation skills In-depth understanding of BPO customer service (inbound/outbound, voice/non-voice) Excellent interpersonal and coaching abilities Basic knowledge of CRM tools and call center systems Analytical mindset to measure training impact Preferred Qualifications: HSC / Graduate 13 years experience as a Customer Service Trainer in a BPO setup Contact below :- HR - Aryan mob - 9767553556 HR Manager - Pinky Yadav mob - 7977519951 Email - pinkyy@eosglobe.com

Process Trainer Contact -Hr Anjali 969966677 Location - Sakinaka Day Shift & 2 week-off Experience - 1 year * Experience In sales BPO (Example : loan sales, credit card sales , Policy sales , Insurance Sales , Mutual Funds ) * Experience in Training sales team, especially in a BPO setting *Willingness to adapt to changing BPO requirements and industry trends *Ability to work effectively in a fast-paced and dynamic environment *Comprehensive Understanding of Sales products , industry regulations

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu & Kannada Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Roles & Responsibilities- - Design and deliver training programs for international processes. - Focusing on TNI, TTT , TNA , OJT. - Develop curriculum materials and assessments to measure trainee performance. Required Candidate profile - Min 1 year experience as Process Trainer in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Hiring for Collection Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Hiring for Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training Contact Person HR Supriya -9289327281

Mention Sneha HR on your resume Call me on - 8447457792 Job Title: Trainer Voice Process Location: Noida Job Type: Full-time Experience Required: Minimum 4 years in a relevant voice sales process, preferably from premium contact centers Job Summary: We are looking for a dynamic and experienced Trainer to join our team and contribute to the growth and development of our voice sales team. The ideal candidate should possess strong training delivery skills, a good grasp of adult learning principles, and a passion for developing talent in a high-performance environment. Key Responsibilities: Deliver effective training sessions for voice process teams, ensuring alignment with business goals. Undergo and successfully complete a presentation round as part of the selection process. Utilize adult learning principles to design, implement, and evaluate training modules. Conduct assessments and provide feedback to trainees for continuous improvement. Collaborate with operations to identify training needs and update content accordingly. Requirements: Minimum of 4 years experience in a voice sales process; experience from premium contact centers preferred. Graduate in any educational discipline. Prior e-commerce industry experience is an added advantage. TTT (Train The Trainer) certification preferred. Strong aptitude skills including reasoning, logic, and problem-solving. Proficient in both oral and written communication. Solid understanding of basic adult learning principles. Proven ability to deliver effective feedback constructively. Fluency in Hindi and English or a regional language. Preferred Skills: Certified trainer from a recognized organization Adaptability to work in a fast-paced and evolving training environment Tech-savvy with working knowledge of virtual training tools

About the Role: We are seeking an energetic and experienced Training Manager to lead and implement our organization's training and development initiatives. The ideal candidate will be passionate about learning and development, with a strong focus on enhancing employee performance and organizational effectiveness. Responsibilities: Training Needs Assessment: Conduct thorough needs assessments to identify skill gaps and training opportunities across the organization. Curriculum Development: should have basic understanding on Design, develop, and implement comprehensive training programs aligned with business objectives and employee needs. Content Creation: Create engaging and effective training materials, including presentations, manuals, and online courses. Training Delivery: Deliver high-quality training sessions, leveraging a variety of instructional methods (e.g., classroom, virtual, blended learning) as when needed Performance Measurement: Track and measure the effectiveness of training programs using relevant metrics and KPIs. Employee Development: Foster a learning culture by providing ongoing coaching, mentoring, and development opportunities. Budget Management: Manage the training budget, ensuring efficient allocation of resources. Stakeholder Management: Collaborate with external & internal leader to achieve year end goals Stay Updated: Keep abreast of industry trends and best practices in training and development. Six Sigma: Apply Six Sigma methodologies to improve training processes and outcomes. Added Advantage if, has Strong understanding of adult learning principles and instructional design Excellent communication and presentation skills Proficiency in using training delivery tools and technologies A passion for continuous learning and improvement Strong understanding of customer centricity and content creation

Process Trainer- Sales Location- Andheri East (Sakinaka) Contact- 8169475241 Email ID- sivaar.khan@ketto.org About the company Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create large-scale impact on a daily basis by taking our product to the next level. Introduction: We at Ketto, are looking for an experienced Sales Trainer to join our Quality Department . Roles and Responsibilities: 1. Design, develop, and deliver training curriculum and associated materials for sales staff on Company products and selling skills, negotiation, strategic selling, and overall sales cycle and Process. 2. Conduct skills gap analyses to identify areas of improvement. 3. Identify and assess training needs within the Sales Division and participates in the activities 4. Involved in the design, preparation, delivery, and need assessment of the training and Development programs. 5. Training on communication, Behavior, self-grooming, team building, marketing & Sales, and Product training. Process training, training on cold calling, soft skills, calling etiquette, and more. 6. Conducting Virtual/Classroom and In-person training. 7. Provides input to the training strategy and the development of specific training development plans. 8. Provide training to new and existing employees and ensure the most basic knowledge mastery of all sales teams, evaluate the knowledge mastery of all teams from time to time, and improve the shortcomings. 9. Check the efficacy of each training module through assessments, participation, and given tasks. 10. Participate in organizational team initiatives providing input on learning needs and developing schedules for training delivery. 11. Provides input to management about employee performance during the training periods. 12. Create training modules (when needed) based on the training requirements/needs of the Sales. What you bring to the table: 1. Good communication and presentation skills 2. Strong Training skills into Sales (Calling) 3. Strong analytical skills 4. Good interpersonal skill 5. Ability to demonstrate sales skills. 6. Coaching & feedback delivery skills 7. Ability to work in flexible shifts. 8. Skilled to conduct and create a TNA 9. Skilled to manage virtual training/classroom/hybrid. 10. Team management and people engagement skills 11. High on accountability 12. Effective time management 13. Collaborative approach 14. Stakeholder management 15. Ability to work in a fast-paced environment. Perks and benefits 1. Attractive pay package on par with industry standards 2. Flexible and meritocratic work culture 3. Work environment aligned with diversity and inclusion parameters 4. Individuals professional & personal growth via learning & development programs

About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers" financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories . Wells Fargo India and Philippines (I&P) is an integral part of the Well Fargo Enterprise and provide Operations and Technology support to the WF Enterprise Business. WFIP operates out of 4 sites across 2 countries and currently has c28, 000 employees supporting all lines of business covering business operation, technology development and support. Department Overview Role Context In this role, individual will be part of the Business Initiatives function involved in delivering change across Wholesale Lending Operations. The centralized initiatives model helps to apply structure, consistency and drive execution results for the Wholesale Lending Operations Strategic and Risk priorities. These roles are critical to the Wholesale Lending Operations team support and help keep the functional leaders and managers in the day to day operations of serving our customers. The roles align within Wholesale Lending Operations Shared Services which supports the entire Wholesale Lending Operations organization with variety of activities as a shared service and this include supporting the entire change / strategic initiatives book of work, support on BCP readiness and planning, reconciliation, quality assurance, MI and other shared activities. The team in I&P is relatively new and needs to establish itself while working closely with key business stakeholders to drive various projects / initiatives. The individual will be expected to have good understanding and experience as a Business Analyst using both Waterfall and Agile delivery approach. The incumbent will be required to work under stringent timelines, maintain strong engagement with multiple functions in a matrix environment working in delivery Pods. As part of the initial engagement, the individual would focus on multiple journeys for buildout of the platform to deliver business and operational metrics. The individual will take the lead and work with stakeholders to analyze current state process, help identify pain points, risk and gaps. Document findings and work on future state, perform impact analysis and suggest/recommend future state options working alongside multiple partners to help with Implementation. Key Stakeholders Line of Business Process Engineering Business Risk & Control Product & Delivery Technology Reporting and Data Analytics Role requirements: 8+ years of Experience in Business design, business analysis and Process Improvement with ability to perform current state assessment and recommend target state Ability to facilitate workshops, design sessions and gather requirements from LoB SMEs, Senior leadership Sound knowledge and background of operational processes in a financial service Experience working in AGILE / SCRUM methodology with ability to elicit requirements, user stories, document processes and create test cases Experience in iterative feature delivery including MVPs ensuring adherence to business needs Envision and create wireframes to illustrate application flow, user experience and functionality Experience in building and reporting Operational Score card metrics to various stakeholders Ability to perform data analysis for operational data and good understanding of data models and data structures Ability to facilitate workshops, design sessions and gather requirements from LoB SMEs, Senior leadership to deliver business outcomes Experience in coordinating functional testing and user acceptance testing with data partners and business users Ability to work in a collaborative environment with an emphasis on teamwork Ability to lead a cross-functional team and work with internal/external stakeholders Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends Strong verbal and written communication skills. Able to communicate clearly and concisely. Desire to work in a fast-paced and dynamic environment Work as a liaison between development team, data analysis team, Wholesale Lending Operations managers and the sr. level executives CBAP, CSPO, Lean Six Sigma and Agile certifications would be an added advantage Additional expectations: Individual has good understanding and experience of Operational metrics in a business context necessary for performance measurement (KPI - Key Performance Indicator and KRI - Key Risk Indicator) Typical category of Metrics include - Efficiency, Effectiveness and Client Experience Sample metrics include - Throughput (Eg: Work in progress items), Productivity (Eg: Utilization, Cost per FTE), Quality (Eg: First pass accuracy, Error rate) and Timeliness (Eg: Cycle time, TAT) Posting End Date: 25 Aug 2024 Job posting may come down early due to volume of applicants. We Value Diversity Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-349588,

Must have Min 1+yrs exp as a Process Trainer from Banking Process. Mutual Fund Product Training exp required NISM Certified Trainers are preferred. 6 Days Working Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Process Trainer Location - Sakinaka Experience - 1 year * Experience In sales BPO (Example : loan sales, credit card sales , Policy sales , Insurance Sales , Mutual Funds ) * Experience in Training sales team, especially in a BPO setting *Willingness to adapt to changing BPO requirements and industry trends *Ability to work effectively in a fast-paced and dynamic environment *Comprehensive Understanding of Sales products , industry regulations

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore only not for Kolkata Must Know-English and Hindi Call/ WhatsApp cv Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407