The Enterprise Inside Sales Representative is responsible for generating net new sales and revenue by engaging large companies within an assigned book of business, which includes both new prospects and existing customer accounts This role also focuses on transactional opportunities within a shared book of business assigned to field sales This role requires close collaboration with the field sales team to execute account strategies, maintain strong relationships with accounts, and use a consultative approach to understand and align with the customer s business goals Success in this role is measured by consistently meeting and exceeding monthly sales quotas, maintaining high activity metrics, and retaining existing customers, all within a collaborative, team-focused environment Position Responsibilities Prospect within an assigned book of business, scheduling remote meetings with potential and existing customers, increase the product diversity with existing accounts Identify customer needs and match them with suitable solutions, focusing on transactional opportunities under $25k for assigned Enterprise accounts. Maintain consistent outreach through outbound prospecting, networking and executing marketing initiatives , SQL follow-up, and pipeline generation, tracking all activities in Salesforce. Own the full sales cycle, from lead qualification to deal closure, achieving sales quota targets. Partner with key decision-makers to align business strategies and ensure service level expectations. Conduct remote Interactive Business Reviews to assess customer needs and develop tailored solutions. Build strong customer relationships to understand business objectives and align Iron Mountain solutions accordingly. Lead negotiation processes, ensuring pricing, profitability, and SLA agreements meet both customer and company expectations. Manage responses to RFPs, track activity in Salesforce, and stay updated on Iron Mountain products and industry trends. Identify and close new sales opportunities, working through Negotiated and RFP sales processes, and collaborating with internal teams for successful contract negotiations Re-engage unengaged accounts Qualify new logos to convert them into opportunities. Collaborate with Account Executives, Sales SMEs, and Operations to drive growth and ensure a positive customer experience. Leverage CRM, Salesforce, and social media analytics to enhance sales strategies and drive profitable growth. Drive API and renewals. Monitor revenue position in the assigned set of accounts. Required Skills Experience in cold calling, scheduling meetings, and consistently prospecting to fill a sales pipeline, even when its full. Strong ability to ask probing questions to uncover client needs, assess their decision-making process, and ensure they have the right budget and timeline. Proven track record of negotiating deals, overcoming objections, and closing sales. Ability to guide prospects through the sales process smoothly and confidently. Experience using CRM systems (eg, Salesforce) to manage leads, track sales activity, and forecast outcomes. Familiarity with social selling tools (eg, LinkedIn) and video platforms (eg, Zoom, Teams) for virtual selling. Strong interpersonal and communication skills to quickly build rapport, credibility, and trust with decision-makers. Ability to present value propositions clearly and effectively. Ability to recover from rejection, maintain momentum, and stay motivated in a fast-paced, target-driven environment. Ability to manage multiple prospects and tasks while maintaining attention to detail. Competencies: Qualifying: Accurately assess prospects readiness to buy, including decision-makers, budget, and timelines. Sales Technology: Proficient in using CRM systems, social selling, and video tools to maximize efficiency. Reaches Decision Makers: Confidently engage with decision-makers to ensure impactful conversations and shorten sales cycles. Hunting: Proactively prospect for new business and maintain a full sales pipeline

We are looking for a strategic and hands-on Technical Architect to design scalable, secure, and efficient solutions aligned with business goals. You will partner with Presales, Engineering, Delivery, and Operations teams to deliver high-impact solutions on Iron Mountain s digital platforms. Your Role in Our Mission: Design robust, scalable, and secure system architectures tailored to business needs. Collaborate with Functional and Enterprise Architects on complex, strategic solutions. Provide technical leadership across delivery teams, ensuring adherence to best practices. Engage in client meetings to support solutioning and address complex requirements. Govern architectural standards, ensuring compliance with regulations and security frameworks. Drive innovation by identifying emerging technologies and automation opportunities. Document architectures, technical specifications, and implementation guides. Deliver upskilling programs and maintain knowledge repositories. What Excites Us: Bachelors degree in Computer Science/Engineering or equivalent experience. 10+ years in solution architecture and full application lifecycle delivery. Strong experience with ECM, IDP, RPA, automation (Kofax, Abbyy, UIPath), and cloud (AWS, Azure, GCP). Hands-on with integration tools, APIs, containers (Docker/K8s), and content platforms (Alfresco, SharePoint). Familiarity with DevOps, ML/AI integration, and security standards (GDPR, SOC2, etc.). Strong communication skills with experience presenting to both technical and business audiences. Certifications (TOGAF, Cloud Foundations, CCNA/CompTIA) are a plus. Remote work with flexibility to travel (10-20%).

We are seeking a hands-on Functional Architect to lead the design and delivery of scalable digital solutions on Iron Mountain s Insights DXP and related platforms. You ll work directly with clients to understand business needs, define user journeys, and translate them into functional designs that guide development. This role bridges business and technology, ensuring delivery of impactful, user-centric solutions in a fast-paced, agile environment. Your Role in Our Mission: Understand client goals, processes, and challenges to define value-driven solutions. Lead discovery sessions, map user journeys, and develop functional specifications and user stories. Design content models, workflows, metadata, and UI frameworks aligned with platform capabilities. Collaborate with Technical Architects, Product Managers, and Engineers for seamless delivery. Guide implementation teams, validate deliverables, and support testing and issue resolution. Mentor junior team members and contribute to best practices, templates, and frameworks. Provide product feedback and stay current on ECM, DAM, BPM, RPA, and cloud trends. What Excites Us: Bachelors/Master s degree in Computer Science, Engineering, or related field. 10+ years of experience in solution design or functional architecture roles. 3-5 years in client-facing architecture roles within consulting or system integration. Strong knowledge of ECM, digital workflows, and SaaS/cloud platforms (AWS preferred). Skilled in Agile delivery, user story creation, and sprint planning. Excellent communication and stakeholder engagement skills. Certifications (e.g., TOGAF, CPSA) are a plus. Preferred Experience: Platforms: Alfresco, Documentum, FileNet, SharePoint, AEM Tools: Kofax/KTA, REST APIs, JSON, XML Concepts: Microservices, low-code/no-code, cognitive services, search technologies (Solr, Elasticsearch)

Regency Technologies is looking for Coordinator - Imaging Operations to join our dynamic team and embark on a rewarding career journey. The Imaging Specialist is responsible for the creation, manipulation, and management of various types of images used in a range of projects, including but not limited to graphic design, photography, medical imaging, and scientific visualization. This role requires a keen eye for detail, proficiency in image editing software, and a strong understanding of visual aesthetics. The Imaging Specialist collaborates with various teams to ensure that images meet project requirements and adhere to branding guidelines. Responsibilities : Image Creation and Editing : Create and edit images using software such as Adobe Photoshop, Illustrator, or other relevant tools. Manipulate images to enhance their quality, resolution, and composition. Ensure consistency and accuracy in image quality across different platforms and mediums. Image Management : Organize and maintain an extensive library of images, ensuring easy accessibility for team members. Implement naming conventions and metadata tagging for efficient image retrieval and management. Archive and backup images regularly to prevent loss of data. Collaboration : Work closely with graphic designers, photographers, and other team members to understand project requirements and deliver high-quality images. Communicate effectively to incorporate feedback and make necessary revisions to images. Collaborate with stakeholders to ensure images align with brand guidelines and project objectives. Quality Assurance : Conduct thorough quality checks on images to ensure they meet project specifications and quality standards. Troubleshoot and resolve any issues related to image quality or compatibility. Research and Innovation : Stay updated on industry trends and advancements in image editing software and techniques. Explore new tools and technologies to improve image creation and editing processes.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Job Summary The GBS Implementation analyst will be responsible for supporting many of the various initiatives led by the GBS Implementation team. These include supporting many of the key growth services across business segments and product lines. Reporting to the Manager of Implementation Processes , the GBS Implementation Analyst will be a valuable partner to develop business wide improvements and optimizations while developing a strong knowledge of IMRM business and Implementation processes. In addition to the key responsibilities mentioned above this individual will be instrumental in the continuous improvement of our processes required to build the capacity required in our support of the Commercial teams. Key Responsibilities Partner with Implementation Managers to collect, organize and analyze data from multiple sources to support the front end analysis of Implementation engagements globally. Analyze customer and IMRM systems data to keep project reconciliations in agreement with customer SOW s and operational expectations. Identify trends, patterns, and anomalies in the data, providing recommendations based on your findings. Conduct continuous improvement roadmap with team leadership to automate processes through technology Produce documentation and standard procedures for key tasks including but not limited to: Smartsort, Vendor Moves and Shred project reconciliations. Ability to work independently, bringing creative ideas forward that offer flexibility and speed to the way we support internal and external customers. Research issues and communicate all exceptions to management. Track statistics, perform Peer Audits and other duties as required other duties and projects as assigned by Manager Your Requirements 1-4 years in a business or analyst related role Ability to do data analytics and drive insights Experience with Excel, Google & Salesforce required. Smartsheet a plus Knowledge of Tableau, Power BI, or similar platforms Advanced English communication skills Note: Shift time as per IST - 1:00-10:00 IST Category: Administrative Services

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Job Summary We are seeking a detail-oriented and proactive Billing Representative to join our Billing team. The Billing Representative will be responsible for generating, reviewing, and submitting accurate invoices to clients and resolving billing discrepancies. The ideal candidate should possess strong analytical and communication skills, demonstrate accuracy in data handling, and have the ability to manage multiple tasks while maintaining attention to detail. A successful Billing Representative ensures smooth billing operations, supports financial reporting, and contributes to a positive customer experience through prompt and accurate invoice management Key Areas of Responsibility Invoice Preparation & Submission: Accurately generate and submit customer invoices for services such as storage, transportation, shredding, imaging, and digital solutions in line with contract terms. Customer Account Management: Maintain accurate billing information, including customer master data and service details. Review and update billing records to reflect changes in customer requirements or service consumption. Dispute & Query Resolution: Investigate and resolve billing discrepancies or customer concerns promptly to avoid delays in payment. Collaborate with internal teams (Sales, Customer Care, Operations) to ensure resolution and process improvement. Compliance & Controls: Ensure invoices meet internal audit requirements, Sarbanes- Oxley (SOX) controls, and customer compliance standards. Adhere to Iron Mountains data privacy and confidentiality guidelines. Month-End Activities: Support month-end close by completing billing cycles, uploading to portals, and providing necessary reports. Work closely with Finance teams to meet reporting timelines and volume accuracy. Reporting & Documentation: Prepare and distribute reports on billing volume, accuracy, and turnaround time. Maintain and update SOPs related to billing processes for audit readiness and knowledge sharing. Team Collaboration & Support: Assist with supporting colleagues during high-volume periods or special projects. Take ownership of country-specific or account-specific billing processes as required Skills Required Billing systems proficiency - Experience with ERP platforms such as Oracle, Salesforce or SKP is preferred. Advanced Google Sheets skills - Including formulas (e.g., VLOOKUP, SUMIFS, ARRAYFORMULA), pivots, and data validation. Understanding of invoicing processes - Familiarity with billing cycles, credit & rebill procedures, PO-based invoicing, and customer-specific billing requirements. Data accuracy & attention to detail - Ability to review large volumes of data with high accuracy. Knowledge of SOX compliance & audit practices - Adherence to financial controls and documentation standards. Qualification Required Bachelors or Masters degree in Finance field (preferred). Minimum of 2 years of experience and a maximum of 5 years experience in Order to Cash Billing and Invoicing process Note: Shift Timings will be UK Shift: 12 to 9pm OR 1 to 10pm Category: Customer Support

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. About the role... As a M1(Supervisor, Business Process Operations) at Iron Mountain, your primary responsibility is to manage large scale customers, complex digitization operations at customer site and IMI facilities, supervise and manage KRAs of a reporting team below working with ground staff, plan optimized modus operandi for projects adhering by the SOP, doing POC (Proof of Concept) and assisting vertical leads in attaining monthly, quarterly, annual goals and budgets. You will be largely serving as a bridge in between Key Account Managers and Ground Delivery Team to ensure best quality deliverables and timelines, as specified. You should have a keen understanding on the scope of automation, integration of advanced technology, market trends on optimizing TMS (time and motion study), and smart productivity by reducing manual intervention. Qualifying Criteria... - Target oriented and self motivated team player with deep understanding of scanning, digitization, metadata, DMS (Document management system), workflow management and automation of repetitive tasks. - Must have previous experience of handling large scale judiciary projects. - Must be well versed in Malayalam. - Trade experience of minimum 5-7 yrs engaging team size of 50-100. - Experience in contributing to AOP, GP optimisation, project costing, RFP validating will be an added advantage. - Educational background: Graduate is must, MBA in Operations will be preferred. - Should have core knowledge of production scanners, market trends on scanning devices with minimum workable exposure of server handling. - Must be a customer oriented manager striking optimum balance between specified and agreed SOP with best standard practices of the digitization industry. - Deep understanding of Google Sheets, Docs, Presentation and MIS reporting with Google Data Studio will be an added advantage. - Knowledge of the competitive landscape for the trade will be appreciated. Category: Operations Group

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation. Job Summary We are seeking a detail-oriented and proactive Billing Representative to join our Billing team. The Billing Representative will be responsible for generating, reviewing, and submitting accurate invoices to clients and resolving billing discrepancies. The ideal candidate should possess strong analytical and communication skills, demonstrate accuracy in data handling, and have the ability to manage multiple tasks while maintaining attention to detail. A successful Billing Representative ensures smooth billing operations, supports financial reporting, and contributes to a positive customer experience through prompt and accurate invoice management Key Areas of Responsibility Invoice Preparation Submission: Accurately generate and submit customer invoices for services such as storage, transportation, shredding, imaging, and digital solutions in line with contract terms. Customer Account Management: Maintain accurate billing information, including customer master data and service details. Review and update billing records to reflect changes in customer requirements or service consumption. Dispute Query Resolution: Investigate and resolve billing discrepancies or customer concerns promptly to avoid delays in payment. Collaborate with internal teams (Sales, Customer Care, Operations) to ensure resolution and process improvement. Compliance Controls: Ensure invoices meet internal audit requirements, Sarbanes- Oxley (SOX) controls, and customer compliance standards. Adhere to Iron Mountains data privacy and confidentiality guidelines. Month-End Activities: Support month-end close by completing billing cycles, uploading to portals, and providing necessary reports. Work closely with Finance teams to meet reporting timelines and volume accuracy. Reporting Documentation: Prepare and distribute reports on billing volume, accuracy, and turnaround time. Maintain and update SOPs related to billing processes for audit readiness and knowledge sharing. Team Collaboration Support: Assist with supporting colleagues during high-volume periods or special projects. Take ownership of country-specific or account-specific billing processes as required Skills Required Billing systems proficiency - Experience with ERP platforms such as Oracle, Salesforce or SKP is preferred. Advanced Google Sheets skills - Including formulas (e.g., VLOOKUP, SUMIFS, ARRAYFORMULA), pivots, and data validation. Understanding of invoicing processes - Familiarity with billing cycles, credit rebill procedures, PO-based invoicing, and customer-specific billing requirements. Data accuracy attention to detail - Ability to review large volumes of data with high accuracy. Knowledge of SOX compliance audit practices - Adherence to financial controls and documentation standards. Qualification Required Bachelors or Masters degree in Finance field (preferred). Minimum of 2 years of experience and a maximum of 5 years experience in Order to Cash Billing and Invoicing process Category: Customer Support

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Objective - Drive and support sales to close key new business in the existing pipeline. Drive processes in acquiring new customers, retain old business, proposals, negotiation, major deals, in order to win major new un-vended business. Leads major proposals and negotiations that maximize customer value. This role involves 80% - Sales in existing accounts and 2 0% new accounts hunting i .e. drive sales from new accounts as well as existing accounts. Job Description:- Candidate with Data center / IT Software sales background preferred. Seeks out, finds and wins new business focusing on recurring and sustainable revenue for customers Negotiates and secures favourable terms for Iron Mountain in the deals Develops and maintains strong customer relationships with target Accounts utilizing multi-level representation by Iron Mountain and high involvement in customer liaison Maintain consistent, timely and high quality reporting meeting requirements of the business As a member of the Sales Team, contribute to team effectiveness and overall business strategies and directions. Ensure all local SSHE requirements, Iron Mountain policies and procedures are being met and adhered to Positions and illustrates alternative ways of creating the real value of the Iron Mountain Digital solution offerings for customers through assessing their problems or opportunities and highlighting Iron Mountain s areas of strength, competitive pricing, customer satisfaction and competitive advantages within each existing and net new accounts. Achievement of assigned Digital sales quota as well as contribution towards overall team booking target. This position will proactively collaborate with the regional RIM (Records Information Management) Sales and Account teams to identify and support digital opportunities from existing customer base Must build, grow and deliver revenue for the Iron Mountain Digital solution meeting and exceed individual quota assignments across the existing and new Iron Mountain customer base along with digital transformation project experiences. As a team member, he/she will deliver success through a consultative, value-based selling approach and work with the Pre-Sales Solution Engineer to understand the customers use case and benefits to be delivered within the Iron Mountain Digital Solutions portfolio. Responsible for pipeline development and bookings within your respective territory and/or assigned account portfolio. Location:- Mumbai Category: Sales

As an "Imaging Operator" at Iron Mountain, you will play a crucial role in converting physical documents into digital format using advanced scanning equipment. Your responsibilities will include ensuring the safe handling of legacy records and maintaining the accuracy of scanned images. Additionally, you will be instrumental in achieving daily scanning targets using state-of-the-art production scanners, whether at customer sites or Iron Mountain facilities. Qualifications... The desired experience level ranges from 6 months to 1 year. Proficiency in scanning legacy physical documents using overhead and automatic document feed scanners across various customer sites. Availability to work six days a week, with a minimum of 8.5-hour shifts covering morning, day, and afternoon schedules. Basic computer and laptop handling skills, including familiarity with MS Excel, MS Word, and the Windows calculator. Strong attention to detail, a willingness to learn, target-driven mindset, and a sense of responsibility towards assigned duties. Effective communication skills, including basic email handling abilities. Competence in handling internet-based data uploading and manual tracking of inward/outward registers. Prior experience with document scanning or handling production scanners is advantageous. Minimum educational qualification: Any graduate degree. Category: Operations Group

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Job Summary: The Transition Manager is responsible for planning, executing, and overseeing all aspects of organizational transitions, ensuring minimal disruption to business operations and successful adoption of new processes, systems, or structures. This role requires strong leadership, communication, and project management skills to navigate complex change initiatives and effectively engage diverse stakeholders. Key Responsibilities: Strategic Planning & Development: Develop comprehensive transition plans and strategies aligned with organizational goals and objectives. Define scope, objectives, timelines, resources, and budget for transition projects. Conduct thorough assessments of current state and future state to identify gaps, risks, and opportunities. Collaborate with senior leadership to define success metrics and monitor progress against these metrics. Project Management & Execution: Lead and manage transition projects from initiation to closure, adhering to established methodologies and best practices. Create detailed project schedules, outlining tasks, milestones, and dependencies. Coordinate with cross-functional teams (e.g., IT, HR, Operations, Finance, Legal) to ensure alignment and seamless integration. Monitor project progress, identify potential roadblocks, and implement corrective actions. Manage project budget, resources, and vendor relationships as needed. Stakeholder Engagement & Communication: Identify and engage all relevant stakeholders, including employees, management, clients, and third-party vendors. Develop and implement effective communication strategies to keep stakeholders informed of progress, changes, and impacts. Facilitate workshops, training sessions, and meetings to educate and prepare staff for the transition. Act as a central point of contact for transition-related inquiries and concerns. Manage resistance to change and build consensus among stakeholders. Risk Management & Mitigation: Proactively identify potential risks and challenges associated with the transition. Develop and implement risk mitigation strategies to minimize negative impacts. Develop contingency plans for unforeseen circumstances. Conduct post-transition reviews to evaluate success, identify lessons learned, and refine future transition processes. Process Improvement & Documentation: Analyze existing processes and workflows to identify areas for improvement during the transition. Document new processes, procedures, and policies to ensure clarity and consistency. Ensure all project documentation is complete, accurate, and archived appropriately. Contribute to the continuous improvement of the organizations transition framework and methodologies. Required Skills and Qualifications: Bachelors degree in Business Administration, Project Management, IT, or a related field. Masters degree or relevant certifications (e.g., PMP, PRINCE2, Change Management) are a plus. 10+ years of proven experience in managing complex organizational transitions, change initiatives, or large-scale projects. Strong understanding of project management principles and methodologies. Excellent leadership, communication (written and verbal), and interpersonal skills. Demonstrated ability to influence and collaborate effectively with stakeholders at all levels of an organization. Analytical mindset with strong problem-solving abilities and attention to detail. Ability to manage multiple priorities, adapt to changing circumstances, and work effectively under pressure. Proficiency in project management software (e.g., Jira, Microsoft Project) and collaboration tools. Experience with risk management and contingency planning. Preferred Qualifications (Optional): Experience in a specific industry (e.g., BPO, IT Services, Finance, Healthcare). Knowledge of specific transition management frameworks (e.g., ITIL Service Transition). Experience with large-scale system implementations or mergers/acquisitions. Category: Project/Program Management Group

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Role Overview: Iron Mountain is looking for a detail-oriented and proactive Reporting & Analytics Professional to take ownership of data management and reporting activities that are currently distributed informally across team leads and managers. This role will centralize and streamline data handling processes, enhance reporting accuracy, and empower decision-making with timely, actionable insights. Key Responsibilities: Own and manage end-to-end reporting and analytics processes across functional teams. Consolidate, clean, and maintain operational data to ensure accuracy and consistency. Design, generate, and automate recurring reports and dashboards for internal stakeholders. Interpret data to identify trends, inefficiencies, and opportunities for process improvements. Collaborate with cross-functional teams to understand reporting needs and develop tailored solutions. Support data integrity initiatives and drive the adoption of reporting best practices. Serve as the single point of contact for centralized performance and operational reporting. Key Skills & Qualifications: Bachelor s degree in Statistics, Mathematics, Computer Science, Business Analytics, or related field. 3+ years of experience in reporting, analytics, or data management roles. Strong proficiency in MS Excel, Power BI, or other data visualization tools. Hands-on experience with data management and transformation (ETL) practices. Attention to detail, strong analytical skills, and a problem-solving mindset. Ability to work independently and manage multiple priorities. What We Offer: Opportunity to formalize and lead the data management function Exposure to cross-functional teams and senior leadership A dynamic and collaborative work environment Career advancement and skill-building opportunities Category: Administrative Services

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Iron Mountain is seeking a highly organized, results-oriented, and experienced Project Manager to drive operational excellence and efficiency across our organization. The Project Manager for Operations will be responsible for leading critical projects aimed at optimizing our internal processes, implementing new operational systems, and enhancing overall business performance. This role requires a strong blend of project management expertise, analytical thinking, and the ability to effectively collaborate with various operational teams. Job Summary: The Project Manager for Operations will spearhead initiatives designed to improve the effectiveness and efficiency of our day-to-day business operations. This individual will manage projects from initiation to closure, ensuring successful delivery of solutions that streamline workflows, reduce costs, enhance productivity, and improve customer satisfaction. They will work closely with department heads, process owners, and front-line teams to identify needs, define solutions, and manage implementation. Responsibilities: Project Planning & Strategy: Collaborate with senior management and department heads to identify operational challenges and opportunities for improvement. Define project scope, objectives, deliverables, and success metrics for operational initiatives. Develop detailed project plans, including timelines, resource allocation, and budget requirements. Conduct feasibility studies and business case analyses for proposed operational projects. Process Improvement & Optimization: Analyze current operational processes to identify bottlenecks, inefficiencies, and areas for automation or redesign. Lead cross-functional teams in process mapping, gap analysis, and the development of optimized workflows. Champion continuous improvement methodologies (e.g., Lean, Six Sigma) within operational projects. Design and implement new operational procedures, policies, and best practices. System Implementation & Integration: Manage the implementation of new operational tools, software, or systems (e.g., ERP modules, CRM enhancements, logistics platforms, internal ticketing systems). Coordinate with IT, vendors, and business users for system configuration, testing, and deployment. Oversee data migration and integration efforts. Execution & Monitoring: Lead project teams, delegating tasks, providing guidance, and ensuring accountability for deliverables. Monitor project progress, identify deviations from the plan, and implement corrective actions. Proactively identify and manage project risks, issues, and dependencies. Manage project budget, track expenses, and ensure cost-effectiveness. Stakeholder Management & Communication: Act as the primary point of contact for all project stakeholders, including operational teams, IT, finance, and senior leadership. Communicate project status, challenges, and successes regularly and clearly. Facilitate workshops, meetings, and training sessions to ensure smooth adoption of new processes/systems. Manage expectations and build strong collaborative relationships. Change Management: Develop and execute change management plans to ensure successful adoption of new operational processes and systems by end-users. Address resistance to change and provide necessary support and training. Post-Implementation & Performance Tracking: Conduct post-implementation reviews to assess project success and lessons learned. Define and track key performance indicators (KPIs) to measure the impact of operational improvements. Ensure ongoing support and continuous improvement of implemented solutions. Qualifications: Bachelors degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, or a related field. 12+ years of progressive experience in project management, with a significant focus on operational improvement or business process re-engineering. Proven track record of successfully leading and delivering complex operational projects from conception to completion. Strong understanding of operations management principles and methodologies (e.g., Lean, Six Sigma, process automation). Proficiency in project management software (e.g., Microsoft Project, Asana, Jira, Smartsheet). Excellent analytical, problem-solving, and critical thinking skills. Exceptional written and verbal communication, presentation, and interpersonal skills. Strong leadership, team facilitation, and stakeholder management abilities. Ability to influence without direct authority and drive consensus among diverse teams. Highly organized with a meticulous attention to detail and ability to manage multiple priorities simultaneously. [Relevant certifications such as PMP (Project Management Professional), Lean Six Sigma (Green Belt or Black Belt), or CAPM are highly preferred]. Experience with [specific operational systems relevant to your company, e.g., ERP systems like SAP/Oracle, CRM platforms like Salesforce, WMS, SCM software] is a strong plus. Category: Project/Program Management Group

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Primary purpose of the role This position has a responsibility for accounting in Belgium and Netherlands. The primary purpose of the role is to ensure accurate and timely financial and statutory reporting and that all local and US GAAP requirements are met. This position manages the relationship with the Company s outsourced finance provider, guaranteeing the quality and effectiveness of accounting practices, with a focus on continuous improvement. Key Accountabilities Responsible for coordination and accuracy of data reported during Month End Closing for country entities, including the review of journals and balance sheet reconciliations as prepared by outsourced accounting team. Responsible for the coordination, preparation and review of monthly, quarterly and annual financial reporting packs for the country entities. Manage and prepare Statutory Accounts and track preparation of tax returns for all Country entities. Target is for all to be completed on time. Lead the statutory audits with the support of accounting shared services. Target is for all to be completed on time. Maintain the accountability to the Country finance director / Business Partner. Perform risk analysis, review, and providing recommendations for business process changes necessary to address risks of financial misstatement. Working with management, operations and accounting teams on implementing the changes. Provide support to investigate and resolve accounting issues for all Country entities Perform regular balance sheet reviews for all Country entities (regularity of review dependent on importance of country and size of previous accounting issues) and have a special focus on reviewing of high risk balance sheet account reconciliations. Accountable for ensuring compliance with IM group accounting policies, US GAAP and SOX-Lite. Collaborating with and supporting Country Controller in ensuring ongoing risk-based monitoring, design, and implementation of effective internal controls for the country locations Ensure finance systems optimisation and continuous improvement. Proactively contribute to the development and implementation of the Finance Systems strategy within the framework of the IM global financial systems strategy. Accounting support of country s M&A activities, due diligence and post-acquisition integration projects relating to financial reporting aspects, lead the set-up of reporting for newly acquired entities. Drive and support the effective operation of accounting shared services in the country. Identify any issues and manage resolution. Provide support in any additional transition to the outsourcing companies, or system implementation Category: Finance

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation. About the Role As a Supervisor - Business Process Operations (M1) at Iron Mountain, you will be responsible for managing large-scale customer accounts and complex digitization operations across both customer sites and IMI facilities. You will supervise a team, oversee their Key Result Areas (KRAs), and collaborate closely with ground staff to ensure project execution aligns with defined SOPs. This role acts as a critical link between Key Account Managers and the Ground Delivery Team to ensure high-quality deliverables within committed timelines. You will also support vertical leads in achieving monthly, quarterly, and annual targets and budgets. You should have a strong grasp of automation opportunities, emerging technologies, and productivity enhancement through time and motion studies, with a focus on minimizing manual intervention. Key Responsibilities Supervise end-to-end digitization operations for large-scale clients. Lead and manage a team of 50-100 members, ensuring adherence to KRAs. Collaborate with cross-functional teams to ensure project milestones are met. Conduct Proof of Concept (POC) activities and support project planning. Act as a liaison between Key Account Managers and the Delivery Team. Ensure compliance with SOPs and industry best practices. Contribute to the development of Annual Operating Plans (AOP) and cost optimization strategies. Prepare and validate project costing and RFP responses. Identify areas for process automation and technology integration. Qualifications Experience Graduate (mandatory); MBA in Operations preferred. Minimum 5-7 years of experience in large-scale digitization projects, preferably in judiciary/government sectors. Proven experience managing large teams (50-100 members). Strong knowledge of scanning technologies, metadata management, DMS, and workflow automation. Hands-on experience with production scanners and basic server handling. Proficient in Google Sheets, Docs, Presentations, and MIS reporting; experience with Google Data Studio is a plus. Familiarity with the competitive landscape and market trends in digitization is desirable. Customer-centric mindset with a focus on delivering quality outcomes. Category: Operations Group

You will join a dynamic and fast-paced organization whose mission is to be a trusted strategic partner to our internal and external customers through optimization, standardization, and enterprise capabilities. The Change Management Lead will play an important role in ensuring all initiatives meet objectives by increasing employee adoption and usage. The primary responsibility will be to utilize a consistent change management framework to reduce resistance, remove negative unintended consequences, communicate the changes, and maximize solution adoption. The Change Management Lead will work with global, cross-functional teams to understand the impacts of change on people, processes, technology, and customer experience. Responsibilities: Apply appropriate processes and tools to support effective adoption of the changes required by multiple programs/projects across the enterprise. Conduct impact analysis, identify key stakeholders, and confirm change readiness throughout the project lifecycle. Manage and build relationships with the business to educate about changes and help drive decisions. Ownership of the development and maintenance of the change management processes and tools. Facilitate meetings to gather stakeholder lists and impacts Identify communications requirements for the project/program and support the development and delivery of communications Work with project teams to identify risks and prepare mitigation plans Coach or consult with project teams to help them integrate change management activities into their project plans Improve the efficiency and effectiveness of the GBS PMO through lessons learned and other continuous improvement initiatives. Key Skills, Requirements, and Competencies: Bachelors degree in business administration or a related field. A minimum of 2 years in a change management role or 5 years in a project management role Exceptional written and verbal communication skills Proficient in the overall change management methodology is preferred Experience communicating change to all levels of a global organization Demonstrable experience working on projects with sponsors in HR, Finance, sales, operations, technology, and real estate. Ability to lead or work on multiple large time-sensitive projects or work streams Experience managing stakeholder expectations, especially at the senior level Able to work collaboratively in a team environment Change management certification is a plus Category: Project/Program Management Group

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Partnering with Global/Corporate Accounting team, SMEs, Global Business Services group, Business Partner, and Functional Support Groups to manage the accounting process for PUMVs. Act as a liaison between the accounting teams and other internal stakeholders. Prepare the journals and balance sheet reconciliations for the accounting and submit to the review; Deep dive on historical reconciliation to ensure there is clear process and understanding of historical balance as part of the reconciliation process and identifying ways for improvement. Become the linkage between onshore accounting team and local FP&A/business/external audit teams, in the resolution of complex accounting issues. Support implementation of the Finance Systems strategy within the framework of the global financial systems team. Support both internal and external audits; Perform and monitor SOX or SOX-lite controls compliance as well as ensuring adherence to finance policies and procedures; Taking care of E2E revenue accounting for PUMVs Ensure that billing and receipts are accurately reconciled with journal entries. Collaborate with Implementation Managers from the Customer Excellence Center to gather necessary data for each PUMV, including billing data, receipts, and customer details. Acquire journal entries from Accounting/Controlling that have been posted for accruing invoices and receipts during the transition period. Verify the completeness of data received from Implementation Managers by reconciling it with journal entries to ensure there are no discrepancies. Assess whether temporary customer accounts are necessary or if final customer accounts already exist in Oracle Cloud. Load the completed template to the appropriate Global Scape folder in Production. Utilize the new transaction type configured for PUMV invoices. Load invoices into Oracle Cloud using the Simplified template approach. Upload the file to the relevant Global Scape folder in Production. Follow the standard process in Oracle Cloud to load PUMV receipts by navigating to Receivables > Accounts Receivables > Right Side Menu > Receipts > Create Receipts in Spreadsheet. Upload the completed Create Receipts spreadsheet to Oracle Cloud. Use the newly configured receivable activity to load PUMV adjustments to invoices. Complete the Mass Adjustments Template and upload it to the relevant Global Scape folder in Production. Merge temporary customer accounts with final customer accounts created in the billing system. Ensure that all information loaded into the system is accurate and complete. Category: Finance

Process begins when the Customer makes a payment to the invoices billed by Iron Mountain. The Cash Application team then reviews the payment & remittance documents for cash allocation. If everything looks good for cash allocation than the customer invoices gets closed in the ERP system along with the receipt. Processing of the daily payments received through all lockboxes & bank accounts. Review all receipts received to ensure quick resolution. The position is challenging - it requires multitasking abilities, being flexible to change, solid accounting skills, Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication. Maintain strong knowledge of accounts receivables processes to enable efficient applications Run specialized reports using Oracle Discoverer & other ERP software. Key Areas of Responsibility Accounting and posting the payments to the right customer account and invoices. Making sure the payments & remittance details are reviewe'd thoroughly before leaving cash as unapplied or unidentified. Communicate effectively with customers and internal teams regarding required remittance or cash application information. Skills Required Provide excellent Customer Service to internal and external customers Excellent verbal (oral) and written communication Speed and accuracy of data input experience required - Excellent keyboarding skills Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus) Flexible- adapts we'll to change. Ability to handle various tasks in a fast-paced, ever changing environment Strong analytical and organizational skills with attention to detail Excellent problem resolution skills Reliable Team Player Strong attention to detail Effective time & prioritization management Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards. Must exhibit a positive approach and the ability to work efficiently as an individual contributor. Strong willingness to learn new processes, dive into challenges. Speed and accuracy of data input experience required - Excellent keyboarding skills Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Job Summary We are seeking a highly analytical and detail-oriented Data & Insights Analyst to support our team s drive for operational excellence. This role will be responsible for generating insights through Salesforce reporting, Looker Studio, Tableau, and other BI tools. The ideal candidate will bring a passion for data storytelling, a sharp eye for trends, and a collaborative spirit to help increase team effectiveness and productivity Key Responsibilities: Salesforce Reporting & Dashboards: Design, develop, and maintain custom Salesforce reports and dashboards for performance monitoring, KPI tracking, and operational insights. Support leadership and stakeholders with ad-hoc reporting needs. Business Intelligence & Visualization: Create interactive and visually compelling dashboards using Looker Studio and Tableau to present actionable insights. Combine data from multiple sources to generate holistic views of performance Analytics & Insights : Conduct trend analysis, root cause analysis, and correlation studies to support business decisions. Recommend initiatives to enhance team productivity, streamline workflows, and eliminate bottlenecks. Collaboration & Strategy Support : Work closely with team leads, managers, and project stakeholders to understand data requirements and deliver insights aligned to business goals. Assist in building predictive models or scorecards for prioritizing team efforts (optional/nice-to-have). Continuous Improvement : Monitor and identify opportunities to automate reporting and reduce manual efforts. Stay updated with the latest features in Salesforce and BI tools to enhance reporting capabilities Required Skills & Qualifications : Proven experience (5-9 years) in an analytics or reporting role Strong proficiency in Salesforce Reporting and Dashboard creation . Hands-on expertise in Looker Studio (Google Data Studio) and Tableau . Excellent data interpretation and storytelling skills. Proficient in Excel/Google Sheets and SQL (preferred). Strong communication skills with the ability to present complex data in a simple, actionable way. Self-motivated, detail-oriented, and outcome-driven. Preferred Qualifications : Experience working in a shared services, Center of Excellence (CoE), or global operations setup. Exposure to customer success, sales operations, or productivity measurement frameworks. Knowledge of Salesforce data architecture and custom objects Please Note: Shift will be 5:30PM to 2:30AM, and it is Work From Office at Bagmane World Technology Centre, Bangalore Category: Administrative Services

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Ensure the accuracy and timely processing of purchase orders. Possess knowledge and hands-on experience with applications such as Salesforce, Microsoft Excel, PDFs, and contract management tools. Respond to customer inquiries within the stipulated time and resolve customer issues promptly. Maintain close attention to detail, a sense of urgency, and a mission-focused approach to delivering quality service to customers. Process customer profile amendments (e.g., changes to address, name, and other indicators). Facilitate customer onboarding through account setup, including verification and validation. Ensure a standardized and efficient onboarding process for all new customers. Understand various types of contracts, including standard agreements, non-standard agreements, and NDAs. Handle contract changes and amendments. Notify relevant teams of upcoming contract expirations or renewals. Skills Required Sound reading comprehension, active listening and understanding skills. Excellent verbal and written communication Speed and accuracy of data analytical experience required. Proficient with Google applications and Microsoft Applications - MS Word, MS Excel, G-Sheets, G-Docs, etc Flexible to work in shifts and adapts well to change. Multi tasking abilities with closure against deadline with 100% accuracy. Excellent problem solving and data analytical skills. Highly motivated, Customer focused and pays attention to details. High energy level with outstanding work ethic Ability to think strategically, and act tactically Reliable Team Player, Strong interpersonal skills and positive attitude towards work. Category: Customer Support