Senior Associate

Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Ensure the accuracy and timely processing of purchase orders. Possess knowledge and hands-on experience with applications such as Salesforce, Microsoft Excel, PDFs, and contract management tools. Respond to customer inquiries within the stipulated time and resolve customer issues promptly. Maintain close attention to detail, a sense of urgency, and a mission-focused approach to delivering quality service to customers. Process customer profile amendments (e.g., changes to address, name, and other indicators). Facilitate customer onboarding through account setup, including verification and validation. Ensure a standardized and efficient onboarding process for all new customers. Understand various types of contracts, including standard agreements, non-standard agreements, and NDAs. Handle contract changes and amendments. Notify relevant teams of upcoming contract expirations or renewals. Skills Required Sound reading comprehension, active listening and understanding skills. Excellent verbal and written communication Speed and accuracy of data analytical experience required. Proficient with Google applications and Microsoft Applications - MS Word, MS Excel, G-Sheets, G-Docs, etc Flexible to work in shifts and adapts well to change. Multi tasking abilities with closure against deadline with 100% accuracy. Excellent problem solving and data analytical skills. Highly motivated, Customer focused and pays attention to details. High energy level with outstanding work ethic Ability to think strategically, and act tactically Reliable Team Player, Strong interpersonal skills and positive attitude towards work. Category: Customer Support