For Team Leader: Minimum 3 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. For Assistant Manager: Minimum 6 Years Of Experience with Minimum 2 Years Of Experience As An Assistant Manager in Inbound Customer Service (Voice Process) is Mandatory, where managed & Coached Team Leaders, Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English And have handled Clients.
Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience. BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandatory. ___________________________________________________________________________
For Team Leader: Minimum 4 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) Or Seller Support is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. CTC Upto 5 LPA For Assistant Manager: Minimum 7 Years Of Experience with Minimum 1 Year Of Experience As An Assistant Manager in Inbound Customer Service (Voice Process) Or Seller Support is Mandatory, where managed & Coached Team Leaders, Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English And have handled Clients. CTC Upto 7 LPA * E- Commerce Experience For Team Leader & Assistant Manager Customer Service: Candidate From Ecommerce Process In Customer Service is Added Advantage For Team Leader & Assistant Manager Seller Support: Seller Support Experience is Mandatory where managed Supplier Performance, Timely Delivery, Developed & Maintained Relation with supplier, Monitored Performance- Delivery Times & Adherence to Contract Terms. Also Hiring For Operations Manager Roles for Customer Service & Sales with Relevant Experience. BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandatory. ___________________________________________________________________________
Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 4 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 3.8 LPA Assistant Manager Training Minimum 6 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As An Assistant Manager Training is mandatory. CTC upto 6 LPA Experience From E- Commerce Process in Call Center BPO is Added Advantage BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandatory. ___________________________________________________________________________
Team Leader For E- Commerce Customer Service with Experience in RISK & Fraud Prevention: 4+ Years Of Exp with Minimum 1 Year of Experience As A Team Leader In Inbound Voice Process, Where Managed Inbound Customer, RISK & Fraud in E- Commerce Process Required Candidate profile Key Skills: .Managed Teams AHT, Attrition, Shrinkage, SAL .Must have Managed Fraud & RISK Have managed Team Of Inbound Voice Customer Service With RISK & Fraud Prevention in E- Commerce Process
Hiring For Assistant Manager Operations Process KEY Account Management (E- Commerce) CTC upto 10 LPA. AND Team Leader Operations Process KEY Account Management (E- Commerce) CTC Upto 7 LPA Location: Bengaluru, E-commerce domain experience preferred JDs, Assistant Manager Operations KEY Account Management (E- Commerce) Lead and manage a team of Key Account Managers (KAMs) along with Team Leaders handling ecommerce sellers Monitor and drive team performance to achieve sales, revenue, and growth targets Analyze seller performance and provide strategic inputs to enhance business outcomes Coordinate with internal stakeholders to ensure seamless seller support and resolution Conduct regular reviews, coaching, and training sessions for the team Maintain team motivation and discipline while ensuring performance benchmarks are met Manage dashboards, track KPIs, and generate performance reports using Excel. JD: Team Leader Operations KEY Account Management (E- Commerce) Lead and manage a team of Key Account Managers (KAMs) handling e-commerce sellers Monitor and drive team performance to achieve sales, revenue, and growth targets Analyze seller performance and provide strategic inputs to enhance business outcomes Coordinate with internal stakeholders to ensure seamless seller support and resolution Conduct regular reviews, coaching, and training sessions for the team Maintain team motivation and discipline while ensuring performance benchmarks are met Manage dashboards, track KPIs, and generate performance reports using Excel. Also hiring for Manager Operations Key Account Management For E- Commerce Process with 7+ Years of Experience. CTC upto 13 LLPA
Process Trainer: 3+ Years of Total Experience with 1 Year As A Process Trainer in BPO * Train customer service team on e-commerce processes, risk & fraud management. * Ensure compliance with industry standards for risk control and fraud prevention.
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