422 Tni Jobs - Page 14

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Provide training to team members on soft skills, process training, and TNA/TNI certification. Develop and deliver effective training programs for new hires and existing staff. Collaborate with the team to identify areas of improvement in processes and implement changes as needed. Ensure compliance with company policies and procedures. Desired Candidate Profile 1-6 years of experience in BPO industry or related field. Ability to train others effectively using various methods (e.g., classroom instruction). Excellent interpersonal skills for building strong relationships with clients and colleagues.

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Need Quality Audit experience for sales processThe team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles for a voice process What are we looking for Quality AuditingQuality Assurance (QA)Ability to perform under pressureAdaptable and flexibleProblem-solving skillsAgility for quick learningWritten and verbal communicationQuality Management, design Audit framework, call calibration Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Graduate/Post Graduate Min 5+ yrs of exp as Communication Trainer (VNA Trainer) (INT. BPO - VOICE PROCESS ONLY) Certified in TTT, TNI, TNA 5 Days working 2 offs Both way Cab Salary Range Upto 15 LPA Location- Bangalore Contact-9220771924 Akanksha Required Candidate profile Min 5+ yrs of exp as Communication Trainer (VNA Trainer) (INT. BPO - VOICE PROCESS ONLY) Excellent Communication Skills required

Global Schools Group (GSG) is a chain of premier international schools, with 64 campuses, spread across 11 countries with over 45000+ students and 5000+ faculty. Founded in 2002, GIIS offers a comprehensive range of International and Indian curricula for students from Kindergarten to Grade 12. These include the International Baccalaureate Diploma Programme (IBDP), Cambridge IGCSE, the Central Board of Secondary Education (CBSE) and the Global Montessori plus programme. It is due to the high standards of governance and established academic criteria that GSG has gained global recognition for excellence in education and has bagged over 550+ National and International awards since its inception. GSGs mission is to nurture young minds into global leaders and innovators through its proprietary 9 GEMS methodology, a holistic approach to teaching that balances academics with sports, performing arts, entrepreneurship and character development. For more details, please visit - https://globalschools.com/ Role/ Designation: Deputy Manager/ Manager - Training This position is responsible for the delivery and administration of a range of training and development activities to meet the needs of internal employees across all our entities globally. Location: NOIDA - Sec 62 Working days: Onsite 5.5 days Job Responsibilities Engage with the key stakeholders to conduct skills analysis, training needs analysis, and prioritize training. Be instrumental in building a pilot function and lay down a foundation in terms of processes and deliveries Analyse the TNI requirements and do a TNA for all global entities with the team of experts Plan & Design the Training calendar globally based on the TNI GEOwise Identify and on board suitable resources to conduct the training programs including Internal SME's and External Experts Organise and facilitate regular trainings based on the Calendar with a 5% deviation Take regular initiatives to increase Training hours - Coordinate with HRBPs, EAs, Principals & Functional heads to ensure seamless and continuous professional development of all employees Should be able to create content based on the inputs shared by the stakeholders. Should be able to deliver trainings based on the inputs shared by the key stakeholders. Ensure that the content and context of all materials remain current and relevant for business needs. Conduct training programs for various audience groups, as and when required. Design and deliver training programs that address training needs on an ongoing basis. Execute rollout of training interventions including timelines, target audience, and location. Arrange training logistics (with support of Operations Support) and drive delivery of training. Able to identify problems and significantly improve, change or adapt existing methods and techniques Regular follow ups and collaboration with the global campuses to conduct L&D activities.

Trainer -Job Description: Are you excited about the transformative power of ecommerce & quick commerce in changing the landscape of grocery retail in India? bigbasket is creating milestones in the online grocery market and has recently re-hauled its supply chains across cities to fulfil a majority of customer orders faster. The companys operations have expanded to 70 cities in India, recording about 15 million customer orders per month. The Big basket Learning & Development team is a very talented, high calibre, multi-cultural group of individuals who are working towards a common goal of elevating the experience at bigbasket for internal and external stakeholders. Key Objectives and Key Results: ¢ ¢ ¢ ¢ ¢ ¢ ¢ Conduct training programs - process and skills for employees. Guide and contribute towards process and skill improvement training Prepare weekly/ monthly training calendar Ensure training data is maintained for all training activities Customize training content as per regional needs Monitor floor performance using on the job training (OJT) Coordinate all training activities given to him/her Maintain training assets given to him. Suggest suitable modifications to the training content to the corporate training team as and when appropriate ¢ Plan the training programs in complete synch with the operations teams for both new joiners as well as existing associates refreshers on time and manage them optimally Experience and Education requirements: ¢ ¢ Graduate or Postgraduate 1-5 years of classroom training experience) preferably from QSR, e-Commerce, retail, logistics industries ¢ ¢ Must know Kannada language. Must have basic knowledge in excel/G sheet Should be comfortable with setting up a training function and giving it shape in the region it would be somewhat of a chaotic environment, so looking for someone who has seen high growth and is entrepreneurial ¢ ¢ Excellent verbal and written communication skills Excellent interpersonal skills - ability to work and influence with multiple Training Team members/ Stakeholders across the region and corporate Must be a graduate - any Learning and development related course or certification will be an added advantage ¢ Travel: Extensive travel with in Bangalore city

Must have Min 1+yr Exp as Process Trainer from International Banking Process BPO Must know TNA TNI Training Metrics Immediate Joiners reqd Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Must have 2+years experience as a process trainer for a Travel BPO, conducted New Hire training on grammar and voice, and accent. Strong hands-on knowledge of GDS tools, especially Amadeus, Must be comfy working in 24*7 rotational shifts. Required Candidate profile Provide comm. , soft skills, voice and accent training,Maintain training MIS and reports, Collaborate with QA and Operations Develop training content, SOPs,assessments based on process requirements.

Implement shopfloor best practices-Kaizen,5S,TPM. Design and implement Skill Matrix for workforce competency mapping. Identify training needs across departments,develop comprehensive Training Calendar. Plan and coordinate training programs. Required Candidate profile Experience in shopfloor & corporate Experience in 5S,Kaizen,TPM,Six Sigma Experience with blue and white collar employees

About Company This Company is revolutionizing healthcare access through financial planning solutions. With a presence in 150+ partner hospitals and over 5,00,000 lives impacted, we are committed to making quality medical care affordable and accessible across India. Role Overview Sales Trainer We are looking for a seasoned Sales Trainer to join our growing team. This role requires hands-on field training experience, content development skills, and the ability to drive business impact through training. Key Responsibilities: Conduct both online and offline training sessions for the sales team Develop training content, presentations, info-graphics, one-pagers, and knowledge decks Manage OJT (On-the-Job Training) and handholding for new hires Perform TNI (Training Needs Identification) and ensure batch success Analyze data to improve training effectiveness Take initiatives to enhance training outcomes and drive revenue impact Preferred Candidate Profile: 6–15 years of relevant experience in sales training Strong field training exposure Excellent PPT and content creation skills Comfortable with frequent travel Proficient in English and Hindi Strong analytical mindset and reporting skills Why Join Us? Work with a mission-driven company impacting lives Opportunity to contribute directly to sales growth through training Dynamic team and room to grow in a fast-paced environment

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO GURGAON-NO JOBS IN NOIDA- APPLY IF CAN RELOCATE

Role & responsibilities Key Responsibilities: Design and deliver comprehensive training programs for new hires and existing employees in insurance back office processes. Train teams on policy issuance, renewals, endorsements, claims processing, and documentation management. Maintain updated knowledge of insurance products, regulations, and process workflows. Evaluate the effectiveness of training through assessments, feedback, and performance monitoring. Coordinate with operations and quality teams to identify training gaps and design refresher modules. Prepare training schedules, manuals, modules, and presentations. Maintain training MIS, track attendance, and prepare training reports for management. Ensure 100% compliance with client and process standards. Support process transitions and implement best practices across teams. --- Requirements: Bachelor's degree (preferred in commerce, business, or insurance-related fields). 1 to 2 years of experience as a process trainer, preferably in the insurance domain (back office). In-depth knowledge of insurance processes, products, and compliance norms. Strong facilitation, presentation, and communication skills. Shift time - Day shift contact below:- HR Manager - Pinky Yadav Phone No - 7977519951 email - pinkyy@eosglobe.com Location - Noida & Thane Preferred candidate profile

Leading BPO in Kolkata Hiring for Process Training Manager International Travel Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Greetings from Sagility ! Immediate hiring for Process trainers from International contact centers . Looking for experienced voice process trainers which supporting in training for USA , UK , Australian market for voice process. 1 years of experience as on process trainer is mandatory . Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor Degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint I ould have excellent English communication skills and facility skills should be flexible to work in the shifts. Interested folks can please share your updated resume to : sunkari.srikanth@sagilityhealth.com or what app on : 8309217838

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Role & responsibilities Devise technical training programs according to organizational requirements Produce training schedules and classroom agenda Determine course content according to objectives Prepare training material (presentations, worksheets etc.) Execute training sessions, webinars, workshops etc. in groups or individually Arrange for and conduct on-site training when needed Keep and report data on completed courses, absences, issues etc. Observe and evaluate results of training programs Determine overall effectiveness of programs and make improvements Preferred candidate profile Proven experience as technical trainer Knowledge of modern training techniques and tools in technical subjects Experience in designing technical course content Ability to address training needs with complete courses Working knowledge in MS Office (especially Powerpoint) Outstanding communication skills and comfortable speaking to crowds Excellent organizational and time-management abilities Perks and benefits

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

Optum is hiring Training Supervisor - RCM (Hospital Billing), Chennai/Hyderbad/Noida/Gurgaon Please find below details of the same Successful implementation and management of the training department Training fresher, existing and experienced colleagues for all scope of work in backend business of RCM Delivering training programs to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training Review training needs and performance monthly basis and perform focus group, conduct feedback and monitor progress of the batches till they become productive as 100% Bottom quartile management Plan and implement an effective training curriculum, content and automation Collaborate with management to identify training needs (TNI/TNA) for all employees Regular connects with ops, quality and training to enhance the training and identify the area of improvement Maintaining up-to-date knowledge of best practices in training and development and making recommendations for changes to training programs as required Be able to raise/track new hire process credentials Be able to work on the accounts for the aligned process to have hands-on experience for better for experiential training Learn new / existing business as end to end and prepare / modifier the training curriculum Be able to align himself/herself with organization/ team / client culture and mission, vision and value Be well equipped in handling in-person and virtual training Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 10+ years of experience in the US healthcare industry with experience in Hospital Billing 8+ years of experience in healthcare revenue cycle management services, with understanding on upstream and downstream Worked as AR representative and effectively implemented the experiential learning in the new hire batches Familiarity with insurance guidelines (Medicare, Medicaid, commercial payers) and their plans In-depth knowledge of denial management and appeal writing for both administrative and clinical denials Expertise in handling inpatient claims and understanding payment methodologies- DRG classifications, bundled payment models) Comprehensive knowledge of UB04 claim form component, including proper inpatient coding, revenue codes, procedure codes, and regulatory requirement In-depth knowledge of Acute and Ambulatory specialties with understanding of associated diagnosis, procedure and denials Proficiency in understanding coding denials and code sets (ICD-10, CPT04, HCPCS) and understanding of medical record Demonstrated ability to analyze AR claim as end to end and identify the root cause and faster resolution Demonstrated ability to handle multiple geos- US/PR/PHL/IND Proven solid analytical and problem-solving skills Proven excellent communication and leadership abilities

Job Title: Lead - New Hire Training Location: Hyderabad Shifts: Rotational Company Description: You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. Job Description: You are also expected to: - Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge - Fill out accurate reports - Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations - Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting - Facilitate all aspects of floor-training and BQM Training for the program - Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments - Facilitate multi-hour product, behavioural or tool change type learning experiences - Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions; and - Coach and give feedback to trainees to help them fulfil performance metrics - Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution Qualifications: Our most successful candidates will have: - Earned a Bachelors degree in any field - At least 3-7 years of work experience as a Trainer - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills - Strategic in developing solutions and process improvements - Willingness and ability to work in a shifting or graveyard schedule

Job Title: Associate Manager New Hire Training Location: Mumbai Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: New Hire Training: Conduct comprehensive onboarding programs for new employees, ensuring they understand operational processes, tools, and best practices. Provide hands-on training and shadowing sessions tailored to PRA, CRA, Interline Proration, and Fare Audit processes or a combination of any of these Ongoing Training for Existing Agents: Identify skill gaps through assessments and feedback and create targeted upskilling programs. Deliver refresher courses, process updates, and compliance training regularly. Training Content Development: Design and update training manuals, job aids, e-learning modules, and other supporting materials. Collaborate with subject matter experts to ensure content accuracy and relevance. Performance Evaluation & Support: Assess trainees’ performance through tests, role plays, and practical evaluations. Provide coaching, feedback, and support to agents post-training to ensure on-the-job effectiveness. Reporting & Continuous Improvement: Maintain detailed training logs, performance reports, and improvement plans. Stay updated with industry standards and changes in airline accounting practices to continually enhance training effectiveness. Qualifications: Should have trained people on programs like PRA \ CRA, Interline proration, Fare audit or Fare distribution programs Has been working on airline processes for 3+ years. Understands GDS and BSP \ ARC reporting tools. At least 1 year of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in shift and open to travel to train people

Greetings for The Job Factory !!!! Job description: Job Title: Process Trainer Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Minimum 1 yrs of International voice Process Trainer on paper is mandatory For More Details Call : HR Smitha @ 9880964847 (Call or whatsapp ) Candidate with relevant Experience you please call 30 Days notice period is fine Responsibilities of a Process Trainer : Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills : Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off Regards, Smitha HR TEAM

Job Designation: - Executive L&OD Process Trainer Job Location: Baroda Job Timings: 9:30 AM IST –6:30 PM IST ( Mon- Fri) Job Scope: The primary responsibility will be to provide process training to new employees of the organization. L&D executive will play a vital role in various process training programs. They will also be involved in understanding & conducting needs analysis, content development. Key Responsibility Area: Coordinate onsite and offsite classroom and web conference training, including scheduling, participant registration, confirmation etc. Responsible for training material production/distribution to learners. Perform other process training related tasks as assigned. Planning and executing assigned training and development programs and projects; shared responsibility for development, coordination, and facilitation of process training. Track evaluation metrics to measure and report on the effectiveness of learning initiatives and learner’s performance. Evaluate and assess effectiveness and quality of training materials and content. Have done process training in the previous setup with an experience of 1 to 3 years in process training Experience in handling large projects Good knowledge of e-learning platforms and practices Preferred Skills: Additional degrees, certifications, and qualifications in training. TTT certification from any reputed organization Works well under pressure; flexible and able to handle multiple priorities in changing or stressful situations Continuously improves the design, delivery and evaluation of learning and development initiatives

Role & responsibilities Training Offline sales/FOS team Call/Demo Auditing Coach advisors on new product features and releases Create learning solutions and training modules for effective delivery of training Conduct crash courses for any new product and process updates Analyze and measure performance targets and provide coaching Ensure assigned team members achieve quality targets Carry out trainings to boost members morale Monitor and manage effectiveness of training Requirements :- Bachelor or Master degree is preferred. Can speak Tamil & Malayalam Fluently Should have 1 to 2 years of experience in Sales, product and process training Quick and continuous learner and should have planning, organizing, execution skills Excellent Hindi and English communication skills along side with any 2 Regional language speaking skills Should be proficient in delivering presentation and coaching skill Need to have business acumen

Must have 1-3 years of experience as a Soft Skill Trainer in BPO Must have excellent communication skills Experience in E-commerce account will be added advantage Should be a TTT-certified trainer should be fluent in English and Hindi Call-7697428237

STARTEK is looking for Specialist - Training to join our dynamic team and embark on a rewarding career journey Responsible for the design, delivery, and management of training programs for the organization Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs Must have strong instructional design skills and the ability to create engaging and effective training content Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives Responsible for budgeting, reporting, and driving continuous improvement of the training function