Company Description Insight Customer Call Solutions Ltd. (ICCS) is a leading provider of BPM and BPO services in India, specializing in creating business value for clients through operational excellence and deep domain knowledge. We take a partnership approach with our clients to provide consistent and unparalleled client assistance, delivering data-driven insights for optimized customer interactions. Role Description This is a full-time on-site role for a We're Hiring BPO position at ICCS Ltd. located in Noida. The role involves handling customer calls, resolving inquiries, and providing excellent client service to maintain positive relationships with customers. Qualifications Strong communication and interpersonal skills Ability to handle customer inquiries effectively Experience in BPO or customer service roles Proficiency in call handling software Attention to detail and problem-solving skills Ability to work in a fast-paced environment Fluency in multiple languages is a plus Show more Show less
Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers based on their needs and preferences. Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth. Maintain records of all interactions with customers using CRM software (e.g., Salesforce). Desired Candidate Profile Excellent communication skills in English language (written & spoken). Ability to work flexible shifts including rotational shifts. Strong problem-solving skills with attention to detail.
Roles and Responsibilities Manage a team of sales representatives to achieve targets and improve performance. Conduct regular training sessions to enhance product knowledge, soft skills, and customer handling abilities. Monitor team performance, identify areas for improvement, and implement strategies to reduce attrition and shrinkage. Analyze data to track key metrics such as sales volume, revenue growth, and customer satisfaction. CONTACT - HR KHUSHI [ 6306076355 ] MAIL - vermakhushi803@gmail.com