Company Description Insight Customer Call Solutions Ltd. (ICCS) is a leading provider of BPM and BPO services in India, specializing in creating business value for clients through operational excellence and deep domain knowledge. We take a partnership approach with our clients to provide consistent and unparalleled client assistance, delivering data-driven insights for optimized customer interactions. Role Description This is a full-time on-site role for a We're Hiring BPO position at ICCS Ltd. located in Noida. The role involves handling customer calls, resolving inquiries, and providing excellent client service to maintain positive relationships with customers. Qualifications Strong communication and interpersonal skills Ability to handle customer inquiries effectively Experience in BPO or customer service roles Proficiency in call handling software Attention to detail and problem-solving skills Ability to work in a fast-paced environment Fluency in multiple languages is a plus Show more Show less
Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers based on their needs and preferences. Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth. Maintain records of all interactions with customers using CRM software (e.g., Salesforce). Desired Candidate Profile Excellent communication skills in English language (written & spoken). Ability to work flexible shifts including rotational shifts. Strong problem-solving skills with attention to detail.
Roles and Responsibilities Manage a team of sales representatives to achieve targets and improve performance. Conduct regular training sessions to enhance product knowledge, soft skills, and customer handling abilities. Monitor team performance, identify areas for improvement, and implement strategies to reduce attrition and shrinkage. Analyze data to track key metrics such as sales volume, revenue growth, and customer satisfaction. CONTACT - HR KHUSHI [ 6306076355 ] MAIL - vermakhushi803@gmail.com
Job Title: Customer Support Executive (CM Helpline) Company: ICCS (TNCM) Job Type: Full-time Salary Package: - CTC: 13,300 - Take-home salary: 11,300 Shift Timings: - 10:00 AM to 6:00 PM - 2:00 PM to 6:00 PM (flexible shifts) Qualification: - Any degree (freshers welcome) Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085 Link: https://share.google/2J1zP93GsH7nXnvSN Job Description: We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling customer queries and providing excellent support services. Key Responsibilities: - Handle customer calls and respond to queries in a professional manner - Provide accurate information and solutions to customer issues - Maintain high-quality customer service standards - Meet productivity and efficiency targets Requirements: - Excellent communication and interpersonal skills - Ability to work in a team environment - Strong problem-solving and analytical skills - Basic computer knowledge and typing skills Regards, Yogeswari sankar ICCS
Job Fair!!! Company Name ICCS TNEB Opening for VOICE PROCESS (INBOUND /Outbound CUSTOMER CARE) We need immediate joiners only Kotturpuram: Tamil Inbound Voice process-CM Helpline customer care ICCS BPO is hiring for 50 Customer care Executives in Chennai Day & late evening shift only (No night shift), 6 days working with 1 rotational week off Handle customer queries Walkin date: 16/7/2025 TO 18/7/2025 Time:10AM to 5PM Interview Location: Government data center New building call center 1st floor Next to Anna centenary library Kotturpuram Chennai 600025 Contact HR Manager: YOGESWARI Qualifications: Plus two/degree/Diploma (with arrears also can apply) CTC: 13300 (Incl PF & ESI) TAKE HOME - 11300 Interested call or ping me at 8220320814-HR JOB LOCATION: CHENNAI (Mount road) REGIONAL LANGUAGES: TAMIL required WALK-IN TIME: 10AM - 4PM LOCATION: TNEB PROCESS -MOUNT ROAD TNEB Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai Requirement : Tamil Job Description: Mount road: We are hiring for TNEB Customer care role-100 openings Tamil inbound voice process Walkin for Interview between 11AM to 4PM Interview Date: 15/07/2025 to 17/07/2025 Address: TNEB Corporate office building, Minnagam building 1st Floor, Anna salai, Mount road, Opp Geetham hotel, Near Mount road LIC stop Chennai Carry updated CV and all academic certificate Xerox copies Qualifications: Any degree/Diploma (with arrears also can apply) CTC: 12366+OT +Attendance Bonus Shift : Rotational shift timing : (8AM to 2PM) (2days) (2PM TO 8pm) (2days) (8PM TO 8AM) (2days) OR (8AM TO 8PM) (2days) Week off : Rotational week off Night shift timing : (8PM TO 8AM) (4days) Week off : Weekly 3 week off Documents : can you bring xerox copy of aadhar, pan card, 10th, 12th, degree certificate or provisional or consolidated mark sheet or 5 sem marksheet Interested candidates Share your Resume: contact number: 8220320814 Yogeswari HR Kindly call to schedule your Interview Mention in Resume (Yogeswari) Refer your Friends ALL THE BESTRole & responsibilities Preferred candidate profile
Roles and Responsibilities Handle customer queries and concerns in a timely and professional manner, resolving issues promptly. Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention. Develop strong understanding of customers' needs and preferences to provide personalized solutions. Collaborate with internal teams to resolve complex issues and improve overall customer experience. Maintain accurate records of customer interactions using CRM software.
Job Title: Customer Support Executive (CM Helpline) Company: ICCS (TNCM) Job Type: Full-time Salary Package: - CTC: 13,300 - Take-home salary: 11,300 Shift Timings: - 10:00 AM to 6:00 PM - 2:00 PM to 10:00 PM (flexible shifts) Qualification: - Any degree (freshers welcome) Job Description: We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling customer queries and providing excellent support services. Key Responsibilities: - Handle customer calls and respond to queries in a professional manner - Provide accurate information and solutions to customer issues - Maintain high-quality customer service standards - Meet productivity and efficiency targets Requirements: - Excellent communication and interpersonal skills - Ability to work in a team environment - Strong problem-solving and analytical skills - Basic computer knowledge and typing skills Contact number: Yogeswari Sankar (7339258515) Regards, Yogeswari sankar ICCS
Initiate outbound calls to target prospects to promote properties, projects, or services. Respond to inbound inquiries and provide accurate property information if applicable. Qualify leads effectivelyunderstand their needs, budget, timelines, motivation, asking price. Schedule appointments or site visits for the sales team. Maintain and update CRM records : contact details, call notes, followup log, feedback. Follow up with prospective clients to nurture leads and encourage conversion. Provide market/properties details , answer client queries regarding location, pricing, features. Report call activity, lead count, conversion progress to supervisors (daily/weekly). Handle objections professionally , offering solutions and retaining engagement. Role & responsibilities Preferred candidate profile
Company: ICCS (TNCM) Job Type: Full-time Salary Package: - CTC: 13,300 - Take-home salary: 11,300 Shift Timings: - 10:00 AM to 6:00 PM - 2:00 PM to 10:00 PM (flexible shifts) Qualification: - Any degree (freshers welcome) Job Description: We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling customer queries and providing excellent support services. Key Responsibilities: - Handle customer calls and respond to queries in a professional manner - Provide accurate information and solutions to customer issues - Maintain high-quality customer service standards - Meet productivity and efficiency targets Requirements: - Excellent communication and interpersonal skills - Ability to work in a team environment - Strong problem-solving and analytical skills - Basic computer knowledge and typing skills Contact number: Yogeswari Sankar (7339258515) Regards, Yogeswari sankar ICCS
Job Description • Job Location: Gurgaon • Completely Work from Office • Fixed Timings: 10 AM to 7 PM • Fixed Off: Every Sunday and Alternate Saturdays. 5.5 Days a week working. • Off-roll • Minimum Graduate • Individual contributor role At MakeMyTrip, our client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain our clients accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward! Objectives of this Role • Act as the main point of contact in all matters relating to client concerns and needs • Build and strengthen client relationships to achieve long-term partnerships • Maintain accurate client records, keeping track of any contract updates and renewals • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met • Develop a thorough understanding of our products and service offerings to upsell better and cross-sell to clients. Daily and Weekly Responsibilities • E-Meet regularly with clients to discuss progress and find new ways to improve business • Identify upsell, cross-sell, and renewal opportunities and communicate with the client Key Skills Required • Minimum Sales experience of 3 years (B2B preferred) • Excellent communication skills are required (English mandatory). • Comfortable working on a CRM • Good listeners and problem solvers • Great rapport-building and customer servicing skills. • Research (prospecting) skills • Proven track record of customer acquisition/hunting • Start-up, Fintech, and SaaS industry experience is a plus!Role & responsibilities
Project Name myBiz by MakeMyTrip Position – Sr. Executive Payroll – Off Roll Education – Minimum Graduate Employment type – 5.5 days per week Job Description At MakeMyTrip, our client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward! Objectives of this Role Act as the main point of contact in all matters relating to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewals Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross- sell to clients Daily and Weekly Responsibilities Stay on top of accounts, making sure they’re delivering regular growth and is not moving to competition E-Meet regularly with clients to discuss progress and find new ways to improve business Identify upsell, cross-sell, and renewal opportunities and communicate with the client Skills and Qualifications Professional experience in a sales or customer service role Ability to multitask and juggle several responsibilities simultaneously Strong written and verbal communication skills Good attention to detail and organizational skills Preferred Qualifications Proven track record of meeting or exceeding quotas and receiving positive customer feedback Proficiency with common customer success and customer relationship management software, such as Salesforce or LeadsquaredRole & responsibilities
Roles and Responsibilities Manage a team of linguists to ensure efficient language editing and proofreading services. Oversee daily operations, ensuring timely delivery of projects and meeting client expectations. Develop strategies to reduce shrinkage and attrition rates within the team. Ensure effective communication among team members, clients, and stakeholders through regular meetings and feedback sessions. CONTACT - HR KHUSHI [ 6306076355 ] MAIL - vermakhushi803@gmail.com
Key Responsibilities: Calendar & Schedule Management Coordinate and manage the CEOs schedule, appointments, meetings, and travel plans to optimize productivity. Meeting Coordination Prepare agendas, take detailed minutes, and follow up on action items for key internal and external meetings. Communication Management Act as the primary point of contact between the CEO and internal/external stakeholders. Draft and manage correspondence, emails, reports, and presentations. Travel & Logistics Plan and manage complex travel itineraries, accommodation, visas, and expense reports. Project Support Assist the CEO with research, reports, presentations, and ad-hoc projects. Ensure deadlines and priorities are met. Confidentiality & Discretion Handle sensitive and confidential information with the utmost discretion and professionalism. Stakeholder Coordination Liaise with senior leaders, board members, clients, and partners on behalf of the CEO, ensuring timely and professional interactions. Office & Admin Support Organize and manage executive-level events, town halls, and other leadership initiatives as required.
Roles and Responsibilities Design and deliver training programs for sales teams on soft skills, product knowledge, and OJT. Conduct regular training sessions to enhance team performance and improve customer service. Develop and maintain effective communication channels with clients to understand their needs and preferences. Provide coaching and feedback to trainees to ensure they meet performance expectations. CONTACT - HR KHUSHI [ 6306076355 ] MAIL - vermakhushi803@gmail.com
Job Description Customer Support Executive Company : ICCS (Client: Tamil Nadu Electricity Board TNEB) Location : Minnagam Building, Mount Road, Chennai Language Requirement : Tamil (Fluency Mandatory) Eligibility Qualification : Any Degree or Diploma (No arrears allowed) Language : Tamil fluency required (spoken & written) Experience : Freshers and experienced candidates welcome Salary 11,000 13,000 in-hand per month Benefits: PF, ESI, Attendance Bonus, Overtime Pay Shift Structure Rotational Shift (Weekly 1 Day Off) 4 Days : 6-hour shifts 8:00 AM – 2:00 PM 2:00 PM – 8:00 PM 2 Days : 12-hour shifts 8:00 AM – 8:00 PM 8:00 PM – 8:00 AM Fixed 12-Hours Shift (4days work and Weekly 3 Days Off) Day Shift: 8:00 AM – 8:00 PM Night Shift: 8:00 PM – 8:00 AM Responsibilities Handle customer calls and resolve electricity-related queries Maintain accurate records and escalate unresolved issues Deliver courteous and professional support in Tamil Follow shift schedules and quality standards Documents Required Resume Aadhar & PAN Card (Xerox) 10th, 12th, and Degree Certificates (or provisional) Interview Details Venue : TNEB Corporate Office, Minnagam Building, 1st Floor, Anna Salai, Mount Road, Chennai Time : 10:00 AM – 4:00 PM Contact : HR Yogeswari – 7339258515
Job description Job Description Customer Support Executive Company: ICCS (Client: Tamil Nadu Electricity Board TNEB) Location: Minnagam Building, Mount Road, Chennai Language Requirement: Tamil (Fluency Mandatory) Eligibility Qualification: Any Degree or Diploma (No arrears allowed) Language: Tamil fluency required (spoken & written) Experience: Freshers and experienced candidates welcome Salary 11,000 13,000 in-hand per month Benefits: PF, ESI, Attendance Bonus, Overtime Pay Shift Structure Rotational Shift (Weekly 1 Day Off) 4 Days: 6-hour shifts 8:00 AM 2:00 PM 2:00 PM – 8:00 PM 2 Days: 12-hour shifts 8:00 AM – 8:00 PM 8:00 PM – 8:00 AM Fixed 12-Hours Shift (4days work and Weekly 3 Days Off) Day Shift: 8:00 AM – 8:00 PM Night Shift: 8:00 PM – 8:00 AM Responsibilities Handle customer calls and resolve electricity-related queries Maintain accurate records and escalate unresolved issues Deliver courteous and professional support in Tamil Follow shift schedules and quality standards Documents Required Resume Aadhar & PAN Card (Xerox) 10th, 12th, and Degree Certificates (or provisional) Interview Details Venue: TNEB Corporate Office, Minnagam Building, 1st Floor, Anna Salai, Mount Road, Chennai Time: 10:00 AM – 4:00 PM Contact: HR Yogeswari – 7339258515
Company name : Insight customer call solutions (ICCS) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 11k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandhi Salai, (OMR), Sholinganallur, Chennai-600 119 Interested candidate share your resume:7339258515 Contact person: Yogeswari HR Apply CV to : yogeswari@iccsbpo.co.in
Role & responsibilities Process Management & Execution Oversee daily operations of the Ed-Tech voice/non-voice process within the domestic BPO setup. Ensure achievement of key performance indicators (KPIs), such as AHT (Average Handling Time), FCR (First Call Resolution), CSAT (Customer Satisfaction), etc. Monitor and manage inbound/outbound call traffic, query resolution, and escalations. Team Leadership & Development Lead, mentor, and manage a team of Team Leaders, Quality Analysts, and Associates (customer support executives). Conduct regular coaching, feedback sessions, and performance appraisals. Foster a high-performance work culture with strong employee engagement and retention. Client & Stakeholder Management Act as a liaison between clients and internal teams to ensure SLAs are met and exceeded. Manage client escalations and ensure prompt resolution of issues. Conduct regular business reviews with clients and internal stakeholders. Quality & Compliance Ensure adherence to quality standards, training guidelines, and compliance protocols (as per Ed-Tech industry norms). Implement quality assurance mechanisms and monitor audit scores. Drive continuous improvement through process audits and feedback analysis. MIS & Reporting Prepare and analyze daily/weekly/monthly operational reports. Track and report on process efficiency, agent productivity, and customer experience metrics. Use data insights to drive business decisions and optimize process performance. Strategic Initiatives Drive automation, CRM improvements, or AI integrations to enhance service delivery. Participate in workforce planning, recruitment, and capacity management. Collaborate with cross-functional teams (Product, Sales, Training) for process alignment and support. Preferred candidate profile
Job Summary We are looking for a dynamic and strategic AVP Recruitment to lead our talent acquisition efforts. The ideal candidate will be responsible for developing and implementing recruitment strategies, overseeing the hiring process, and ensuring the organization attracts top talent to meet business objectives. This role requires strong leadership, stakeholder management, and expertise in talent acquisition best practices. Key Responsibilities Develop and execute a comprehensive talent acquisition strategy aligned with business goals. Lead and mentor the recruitment team to enhance performance and efficiency. Drive employer branding initiatives to position the company as an employer of choice. Collaborate with senior leadership to identify workforce needs and develop hiring plans. Implement innovative sourcing techniques, including social media, recruitment agencies, and networking events. Oversee the end-to-end recruitment process, ensuring a seamless candidate experience. Analyze recruitment metrics and provide insights for continuous improvement. Ensure compliance with labor laws, diversity & inclusion initiatives, and hiring best practices. Manage recruitment budgets and vendor relationships effectively. Utilize HR technology and applicant tracking systems (ATS) to streamline processes. Requirements & Qualifications Education: Bachelors degree in Human Resources, Business Administration, or a related field (Masters degree preferred). Experience: 8+ years of experience in talent acquisition bulk hiring Skills & Competencies: Strong strategic thinking and decision-making abilities. Excellent leadership and team management skills. Expertise in recruitment technologies, ATS, and HR analytics. Proven ability to build relationships with senior stakeholders. Strong understanding of industry trends, employer branding, and diversity hiring. Outstanding communication, negotiation, and interpersonal skills. Professional development and leadership training programs. Opportunity to drive significant impact within a growing organization.
Job Description: Business Analyst About ICCS: ICCS is a leading business process outsourcing company delivering innovative, efficient, and customer-centric solutions to businesses across various industries. Our focus is on leveraging technology and analytics to drive operational excellence and business growth. Job Summary: We are seeking a detail-oriented and analytical Business Analyst to join our team in Noida. The ideal candidate will work closely with cross-functional teams to identify business needs, analyze processes, and provide data-driven recommendations to improve efficiency, productivity, and customer satisfaction. Key Responsibilities: Requirements Gathering: Collaborate with stakeholders to understand business requirements, objectives, and challenges. Document and prioritize business needs, ensuring alignment with organizational goals. Data Analysis: Collect, analyze, and interpret data to identify trends, insights, and opportunities. Develop and maintain dashboards, reports, and metrics for tracking performance. Process Improvement: Evaluate current business processes to identify inefficiencies or areas for enhancement. Recommend and implement solutions to optimize workflows and improve outcomes. Solution Design: Work with IT and operational teams to design and implement new systems, tools, or processes. Create detailed documentation, including business cases, user stories, and functional specifications. Stakeholder Communication: Facilitate regular meetings with stakeholders to review progress and address concerns. Present findings and recommendations in a clear and actionable manner. Project Support: Support project teams by providing analysis, documentation, and testing during solution implementation. Monitor project outcomes to ensure alignment with initial objectives. Qualifications: Master degree in Business Administration, Economics, Computer Science, or a related field. 2+ years of experience as a Business Analyst, preferably in the BPO industry. Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, or Power BI). Strong understanding of BPO processes and client management. Excellent communication and interpersonal skills. Proven problem-solving skills and the ability to work independently or in a team. Knowledge of project management methodologies (e.g., Agile, Scrum) is a plus.