Account Manager | MMT myBiz | Gurugram

Project Name myBiz by MakeMyTrip

Position – Sr. Executive

Payroll – Off Roll

Education – Minimum Graduate

Employment type – 5.5 days per week

At MakeMyTrip, our client relationships are our top priority. We’re looking for a dedicated and

personable account manager to maintain our clients’ accounts and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer

service. Applicants should also be comfortable working with spreadsheets, audits, and other

organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting

relationships that move our business forward!

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs

• Build and strengthen client relationships to achieve long-term partnerships

• Maintain accurate client records, keeping track of any contract updates and renewals

• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are

being met

• Develop a thorough understanding of our products and service offerings to better upsell and cross-

sell to clients

Daily and Weekly Responsibilities

• Stay on top of accounts, making sure they’re delivering regular growth and is not moving to

competition

• E-Meet regularly with clients to discuss progress and find new ways to improve business

• Identify upsell, cross-sell, and renewal opportunities and communicate with the client

Skills and Qualifications

• Professional experience in a sales or customer service role

• Ability to multitask and juggle several responsibilities simultaneously

• Strong written and verbal communication skills

• Good attention to detail and organizational skills

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

• Proficiency with common customer success and customer relationship management software, such

as Salesforce or LeadsquaredRole & responsibilities