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SANeForce Sales Force Automation | Pharma CRM | SAN CLM
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Customer Success Executive / Specialist

Customer Success Executive / Specialist

SANeForce Sales Force Automation | Pharma CRM | SAN CLM

1 - 3 years

1 - 2 Lacs

chennai

Posted:11 hours ago| Platform:

Apply

Skills Required

automation pharma analytical healthcare customer support customer engagement key account management product support crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Success Executive / Specialist

Location:

Chennai

Job Type:

Full-Time | On-Site

Experience:

1- 3 years

About SANeForce

For nearly two decades, SANeForce has been a trusted technology partner for the global pharmaceutical and healthcare industries. We specialize in delivering

cutting-edge Salesforce Automation (SFA)

and

Pharma CRM solutions

that drive operational excellence, accelerate business growth, and enhance collaboration across organizations. With 1,000+ clients in 55+ countries, a multilingual interface supporting 9+ languages, and a team of 150+ dedicated professionals, SANeForce is committed to empowering businesses with innovative and comprehensive digital solutions.

About the Role

We are looking for a proactive and customer-focused

Customer Success Executive/Specialist

to join our team in Chennai/Mumbai. In this role, you will act as a partner to our clients ensuring they receive maximum value from our solutions, resolving their challenges, and supporting their long-term success with SANeForce.

You will collaborate closely with cross-functional teams, including Product, Support, Implementation, and Sales, to deliver an exceptional customer experience.

What you'll Do

Serve as the primary point of contact for assigned customers and ensure a positive, value-driven client experience.
Build strong, long-term relationships with clients by understanding their business needs and ensuring solution adoption.
Manage customer inquiries, troubleshoot issues, and coordinate with internal teams for timely resolutions.
Monitor customer performance and proactively identify opportunities for product improvements or feature adoption.
Analyze client feedback and prepare reports to help improve product and service quality.
Support client onboarding, training, and post-implementation follow-ups.
Work closely with cross-functional teams to enhance customer satisfaction and retention.

What we're Looking For

Strong skills in
Customer Success, Customer Support, and Client Relationship Management
.
Excellent communication, presentation, and interpersonal skills.
Analytical mindset with the ability to interpret customer data and drive decisions.
Ability to handle customer escalations with empathy, clarity, and professionalism.
Previous experience in
Pharma, Healthcare, SaaS, or CRM solutions
is an added advantage.
Freshers with strong communication skills and a passion for client-facing roles are welcome to apply.

Why you'll Love Working With Us

Be part of a fast-growing global SaaS company in the Pharma Tech space.
Work with diverse clients across multiple geographies and industries.
A collaborative culture focused on learning, growth, and innovation.
Opportunities for career advancement into roles such as Senior Customer Success, Key Account Management, or Product Specialist.
Exposure to enterprise-level products and impactful customer engagement.

The candidate should be able to communicate fluently in Hindi

Required Skills

Hindi Speaking Customer Success CRM Software

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Customer Success Executive / Specialist

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Customer Success Executive / Specialist

Location:

Job Type:

Experience:

About SANeForce

cutting-edge Salesforce Automation (SFA)

Pharma CRM solutions

About the Role

Customer Success Executive/Specialist

What you'll Do

What we're Looking For

Customer Success, Customer Support, and Client Relationship Management

Pharma, Healthcare, SaaS, or CRM solutions

Why you'll Love Working With Us

*The candidate should be able to communicate fluently in Hindi*

More Jobs at SANeForce Sales Force Automation | Pharma CRM | SAN CLM