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Customer Success Manager (EMEA)

Customer Success Manager (EMEA)

Multiplier

4 - 10 years

25 - 30 Lacs

pune

Posted:8 hours ago| Platform:

Apply

Skills Required

payroll min sales saas product sales account management hr customer experience forecasting account planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward.

As a CSM, you ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.

What youll do:

Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
Identifying growth opportunities within your portfolio

You ll be successful if:

You are customer obsessed, always putting our customers first and being there for them every step of the way
You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers
You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment
Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

What are we looking for

Min 4 to 10 years of Customer facing experience (ideally within B2B SaaS or HR)
Min 2 to 3 years in a Customer success/ Account Management role
Min 2 of the last 3 years overachieving goals and targets
A people-first, and growth mindset
An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
The ability to work independently, problem-solve proactively, and collaborate effectively
Comprehension of value-based sales
Discipline in Account Planning, Forecasting, and Quota Attainment

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Customer Success Manager (EMEA)