Team Lead : Collections : Gurgaon : 11 LPA : Apply Now

5 - 10 years

6 - 11 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Hi,

We are hiring for Leading ITES Company Team Lead - Collections Role

Key Skills

Accounts Receivable - Collections

b) Strong knowledge of regulatory compliance in collections.

c) Prior team leading International voice experience B2B/B2C Collections.

d) Any Graduate

Strategy & Planning

  • Develop and implement effective collection strategies to maximize recovery rates.
  • Set departmental goals and KPIs aligned with business objectives.

Team Management

  • Recruit, train, and lead a team of collection agents and supervisors.
  • Monitor team performance and provide coaching for continuous improvement.

Operations

  • Oversee daily collection activities and ensure adherence to company policies and legal regulations.
  • Handle escalations and negotiate payment plans or settlements with customers.

Compliance

  • Ensure all collection efforts comply with state, federal, and client-specific regulations.
  • Conduct regular audits to maintain process integrity.

Reporting

  • Prepare and present reports on collection performance, aging analysis, and recovery trends.
  • Analyze data to identify gaps and implement corrective actions.

Stakeholder Management

  • Collaborate with internal teams (Finance, Customer Service) and external clients to resolve disputes.
  • Communicate progress and challenges to senior management and clients.

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