Process Trainer

Company: Globiva

Location: Gurgaon

Job Summary

Globiva is hiring a Sales Process Trainer with a minimum of 1 year of BPO training experience. The trainer will be responsible for NHT, OJT, refresher sessions, PKT, and continuous sales capability building, ensuring high throughput and strong training efficacy.

Key Responsibilities

• Conduct New Hire Training (NHT) on sales process, product knowledge, objection handling, compliance, and systems.
• Drive smooth transition of trainees from NHT to OJT (nesting phase) ensuring readiness for production.
• Deliver Refresher Training to improve sales conversion, upselling, cross-selling, and compliance adherence.
• Conduct Pre-Knowledge Tests (PKT), assessments, and evaluations to measure learning effectiveness.
• Ensure high throughput % with maximum trainees successfully clearing NHT/OJT.
• Use role plays, mock calls, and live call monitoring to build sales effectiveness.
• Partner with Operations & Quality to identify training needs and bridge performance gaps.
• Track and publish training MIS reports (throughput %, PKT results, nesting scores, and sales performance post-training).
• Update sales scripts, training modules, SOPs, and objection handling frameworks as per client requirements.
• Support business KPIs: Sales Conversion %, Revenue, AHT, Quality & Compliance.
• Act as a coach & mentor for trainees during nesting and early production.

Key Skills & Competencies

• Strong sales acumen with proven knowledge of telesales / outbound sales.
• Excellent communication, persuasion, and presentation skills.
• Expertise in handling NHT, OJT, refresher & PKT sessions.
• Ability to drive throughput, nesting effectiveness, and training efficacy.
• Strong analytical, reporting & MS Office skills.
• Flexible to work in a 6-day, 24/7 BPO environment.

Qualifications & Experience

• Graduate in any discipline.
• Minimum 1 year experience as a Sales Process Trainer in BPO.
• Hands-on experience in Outbound Sales / Telesales / Insurance or BFSI Sales processes preferred.
• 6 days working.

Share cv to HR Supriya- 9289327281